HP Support Assistant

Pavillion p6720f / Windows 7 / 64
I installed sp58919.exe from this site:
It won't complete the check list. It won't connect to the HP server. No problem with my internet connection. It just keeps 'checking' with the HP servers ad infinitum. Also, the setting button crashes the program.
Is there a problem on the HP end?
Thanks,
Orealius
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I did not have it o my system, but I was willing to try to help. Downloaded and installed. The update ran 2.5 min then blue screened with the dreaded shutting down to protect computer.
I have since removed the program.
I am a volunteer. I am not an HP employee.
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(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
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Printer -- HP OfficeJet Pro 8600 Plus

Similar Messages

Cannot install HP support assistant after upgrading to windows 7 error 1316

After upgrading to Win 7 from Vista I am unable to install the HP support assistant. First I get this error: Error 1316 The specified account already exists. After clicking OK I get the following error msg: Error: -1603 Fatal error during installation. Consult windows installer help (MSI CHM) or MSN for more info. This is then followed up with the following msg: HP support assistant not installed successfully. An error occurred during the installation: -3 Then it rolls back the installation and will not install. HP support assistant was working under Vista.

Crppy wrote:
After upgrading to Win 7 from Vista I am unable to install the HP support assistant. First I get this error: Error 1316 The specified account already exists. After clicking OK I get the following error msg: Error: -1603 Fatal error during installation. Consult windows installer help (MSI CHM) or MSN for more info. This is then followed up with the following msg: HP support assistant not installed successfully. An error occurred during the installation: -3 Then it rolls back the installation and will not install. HP support assistant was working under Vista.
Did you first go to the Control Panel and make sure that the HP Support Assistant software was not listed (uninstalled)?

Pavilion dv7 blue screening - HP support assistant cannot test BIOS or memory modules but BIOS can?

About a month ago my dv7 started doing something strange - during normal use (not gaming, just word processing, showing a powerpoint presentation, showing a video on youtube, etc.) the cooling fan speed would suddenly ramp up to jet-engine speed and shortly thereafter the computer would blue screen, crash dump, etc. (no, I did not write down any info from the blue screen message - I will do so next time). Having experienced a blue screen issue with a Dell laptop I thought the hard drive was going bad, because about the same time I was suddenly unable to run a backup of the hard drive. After several attempts, I was finally able to backup the hard drive, and then replaced it with a new drive, re-installed OS with my recovery flash drive, worked through all of the windows updates that were recommended, and thought everything would be good to go. Now I have no problems backing up hard drive, etc. Then on day 2, after only a few hours of use, the cooling fan speed suddenly ramped up again and the blue screen returned.
A friend who is a tech suggested running HP diagnostics on everything, so I rebooted, hit F2, and started by testing the hard drive; as expected, no problems there. I next tried to test the memory (8192 MB total in two modules), and the test failed. I also tried testing the BIOS, and that too failed. The HP diagnostics reported that it couldn't even read the BIOS. Hmmm, strange. So I re-booted, hit F10, and went into the BIOS (BIOS date 10/5/11, revision F.1B). I HAVE NOT IN ANY WAY MODIFIED THE BIOS - I'm good, but not that good. Via the BIOS test utility, I tested both memory modules independently and then together, and everything checked out fine. I also tried switching modules between slots and re-tested via the BIOS utility, and that too checked out. I then returned to the HP diagnostics utility and tried re-testing the memory (both modules together - failed, one module at a time - both failed, in both slots).
HP tech experts, can you give me any guidance? This has been a great machine for me, I have taken good care of it, and am hoping to get a few more years out of it (I'm a middle-school science teacher, can't afford another one at this point). If I can't find a fix, I may have to go back to using my antique overhead projector in my classroom...

Hi @h20roks ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv7 and getting the BSOD and shutting down. I recommend to restore the BIOS defaults with this document selecting the reloading the BIOS default settings. Not rollback.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that could need updating.
Hope this helps you.
Thanks.
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Can't re install HP Support Assistant nor HP Recovery manager

Both HP Support Assistant and Recovery Manager stopped working. I've tried to uninstall them and when I reinstall I get the following error messages:
"microsoft .NET framework 3.5 is not installed. It is required in order to Proceed with the HP support Assistant Installation. You may use windows update to have this component installed."
Well, the thing is: I use windows 7 and I have Microsoft .NET framework 4
Can anyone help? my notebook is
HP Pavilion dv6-6135dx Entertainment Notebook PC
This question was solved.
View Solution.

Install this http://www.microsoft.com/en-us/download/details.aspx?id=21
Then try reinstalling it again.
THX

HP Support Assistant (Win 7 x64): Error 1316 on update/install

HP Support Assistant was running and downloaded an update for itself, which doesn't install properly. I am left with shortcuts that no longer work - HSPA.exe is missing.
I went direct to HP site, downloaded HSPA latest version, and tried to install.
I get toward the end of the instal...
Then get this error:
Then HSPA unintalls itself...
Then I get a final Windows error:
I have tried a System Restore, but it doesn't work (no restore point early enough).
Can you help me fix this problem?
(Unlike some other posts, I really LIKE HSPA and want to keep using it.)
I am using Win 7 Ultimate x64 on an Envy 1104-tx.
Please help!!

Unfortunately, it doesn't fix the problem because now it won't install via Control Panel:
I select the HPSA and ask to uninstall:
I get the message that it's preparing to remove...
Then it "crashes" with the same error as before:
Now what should I do? I would really like to get HPSA working again.
PLEASE HELP

Hp support assistant has stopped working windows 8

My HP Support Assistant has stopped working. I have read other comments on the forum concerning this problem and attempted to follow their advice. But I am still having the same problem. I uninstalled the HP support in the Control Panel uninstall programs. I restarted my computer then reinstalled the HP support. When installing it asked if I wanted to write over all of the files because HP files were still on my computer. Apparently it did not fully uninstall. I emptied my recycle bin and cleaned out my registry after I tried to uninstall the HP file again. Went back and reinstalled HP support again. This time I did not get the message that it was already installed and do I want to overwrite the files. I thought that the problem was solved but it is not. I cannot get the HP support to work at all. Please can anyone tell me what to do. I am not very savvy with computers and sure use some help.
My computer is an: HP Envy 20 TouchSmart 20d011 - using Windows 8.
I had this problem with another HP computer and called Tech support and they told me to completely restore my computer and then my hard drive crashed. I had to send the computer back an purchased this one. But now dejavu all over. Thank you for any response to my question.

Hi
Here are few links given below might help you to fix your issue.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03601631
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02028499
http://www8.hp.com/in/en/support-topics/windows8-support.html
Let us know how it goes!
"I work for HP."
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****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

HP Support Assistant Has Ceased to Function

HP ENVY Phoenix h9-1420t CTO Desktop PC
Windows 8.1 Pro w/Media Center - 64 bit
For some unknown reason, HP Support Assistant has stopped working. I noticed that the large taskbar icon was gone.
I tried to run the program just out of curiousity. "HP Support Assistant has stopped working. A problem caused the program to stop working correctly ..." etc. This is reproduceable. The program will not start.
So, I tried to uninstall it from Control Panel. It appears to start to uninstall, but then I get an error message. "Error 1316 A network error occurred while attempting to read from the file C:\windows\Installer\HP Support Assistant.msi" When I click "OK" it rolls back. This is also reproduceable.
I have tried downloading the software again from HP: sp64126.exe I accept the license agreement and proceed. I get a message that files already exist and do I want to overwrite them all or not. INo matter what I choose, nothing happens. The installation window simply disappears and I am back to square one.
Windows is fully updated. I am using Norton Intertent Security 21 -- fully updated.
This question was solved.
View Solution.

I am taking a survey, JUST HOW LONG would you wait for a reply?
Luckily your question has been answered by a forum user. See here ( the reply).
I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus

HP Pavilion g7 can't find or re-install HP Support Assistant & HP Solution Center

After a week or so ago, I discovered my printer could no longer scan. Made several (& I mean several) attempts at following the instructions to install the full driver for my HP Photosmart C7180 printer.
I then ordered the full drive CD for Window 7 (64) from HP and I am still having problems.
After going around and around trying to get it to work; uninstalling and re-installing everything listed in the Support & Downloads on the HP website. I discovered both my HP Support Assistant and my HP Solution Center are no longer on my computer. They won't re-install either following the instructions per HP Support & Download on HP's website.
I have no clue how to get things straightened out.
The most frustrating thing is there seems to be many other people with printer/scan problems even with other printers. Everything I have read so far as a solution to their problems is the same thing I have been trying to do.
Someone please enlighten me?
Hp Pavilion g7 1000 CTO
Window 7 Home Premium (64)
Hp Photosmart C7180

Hey Fasteddie0747,
I understand you are having an issue with the HP Support Assistant & HP Solution Center installing on your Hp Pavilion g7.
Here are some step you could check on your Computer,
Click the Windows icon, type services in the Search box, and then click or tap View Local Services. Scroll down to the Windows Installer. Startup type should be - Automatic, and Service Status should be - Started
restart the computer and try installing again.
Please feel free to contact me if you have other questions
Thank you
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HP Support assistant not working after upgrading to Windows 8.1

Product Name: HP ProBook 450 G1 Notebook PC
Serial number: (Personal information removed)
Product number: G1Q53UT
HP SysInfo, HP Support Assistant, HP Trust Circles, HP Client Security - none of the HP products are working since the Windows 8.1 upgrade

Hi @parjinder82 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue of the Beats Audio not working correctly since you did the update for Windows 8.1 on your HP ENVY dv6t-7200 Notebook. Here is a document to check some settings that might be and issue with the software.
Sometimes the updates have not completely finish. I recommend restarting the Notebook as if there are some updates that have not gone through this will finish them.
You could check what is installed by checking here:
1. Right click speaker icon (right hand corner)
2. Select Playback devices
3. Right click Speakers
4. Enable it and set as Default
5. Click Apply/Ok
You might benefit from this document on Windows updates and sound issues.
Hope this helps.
Let me know, Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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How to install hp support assistant after changing hard drive on my HP Pavilion TouchSmart

Hi All,
I have recently upgraded my hard drive and install OS windows 8.1. All is well everything is working fine. But, to get latest drivers from HP, I want to install :hp support assistant " application. I try to download and install, it is starting installation but not showing any progress.
I downloaded the folliwng from my product page "HPSupportSolutionsFramework-11.51.0027."
Any help will be really appreciated.
Thanks
mvr
This question was solved.
View Solution.

Hi mvr
What is your exact model name, product number?
Try downloading, saving & then installation from this page: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html#.VI62_0Trb4c
Did you clean install Windows 8.1 or from Recovery media? Which was the operating system pre-installed in your laptop?
Regards
Visruth
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**I'm a Volunteer, I do not work for HP**

HP Support Assistant is no longer working

HP Support Assistant is no longer working
It appears just before and after upgrade to windows 8.1
If you try to uninstall (in order to reinstall) you get Error 1316.
I noticed many HP users have the same problem that after upgrade to Windows 8.1 HP Support Assistant is not working anymore
I expect from HP a new installer that solves the problem, otherwise the service of HP means nothing!

hi there, mine is doing the exact same thing. I hope they get this problem fixed, it hasn't worked for a long time now.

Taking the Labor out of Labor Day: HP Support Assistant

Did you know that temporary files should be removed from your computer and that the hard disk should be defragmented regularly? Just like any appliance that used on daily basis, computers need regular maintenance to perform well. In honor of Labor Day, we’re highlighting our HP Support Assistance tool to help you take some of the labor out of personal computer maintenance.
HP Support Assistant makes it easier than ever to own and use your personal computer. Part of HP Total Care services and support, this simple, free software application comes pre-installed on your Microsoft® Windows® 7 PC. If you have an old HP or Compaq computer running Windows® Vista, check first if HP Support Assistant is already installed on your computer. If not, consider upgrading to Windows 7 and then downloading HP Support Assistant.
HP Support Assistant is an HP application that helps you maintain the performance of your computer and resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance.
By allowing you to select and organize tasks, HP Support Assistant schedules your automated tune-up for a time that is convenient for you. With your permission, HP Support Assistant does the rest. You can also receive preventative updates from HP and install them automatically. Additionally, HP Support Assistant provides suggested actions and fixes to keep your PC in tip-top shape.
There is no training is required to us HP Support Assistant. For a quick start, take a look at the links on the HP Support Assistant home page under Save Time! and Stay up to date! They describe some commonly used features in HP Support Assistant.
HP Support Assistant also provides the support you need to save valuable time and quickly find product specifications and answers to common questions. With HP Support Assistant you can access online learning resources, access online learning resources, run automated diagnostics, and find your local HP support contact options.
So this Labor Day, sit back, relax, and let HP Support Assistant do the work for you!
HP Product Expert for the Officejet Pro X Series.
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No. It has nothing to do with warranty status. It will work even if the warranty has expired. The only thing that must be available is updates for your notebook.
Uninstall the current verfsion of HP Support Assistant that is on your notebook.
You can download the operating system appropriate version for your notebook at the following web document.
http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Hp envoy m6 sound card, simmple pass application and support assistant is not working properly

i have hp envoy m61204tx.
after upudate using hp support assistant sound card is not working properly also when i run hp simple pass or hp support assistant only start window appears then it hides nothing happend next.
please guide me what is the problem and how to solve it.
any help will me much appriciated.
Thanks.

@alki,
I understand that sound has quit working after support assistant ran a few updates.
Press Windows Key + X and select device manager. The sound card should be listed in the sound section. What status is displayed for the sound card?
What is the status of the mute key on the notebook? Does it have an amber light?
What happens if you try to install this driver?
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HP Support Assistant Windows 7 Home Premium HP Pavillion dv6 3132tx

I downloaded the latest version of hp support assistant with all the security disabled ie trend micro windows firewall and windows defender and when i went to use the support assistant it shows no product name or number and it goes through a scan process ect ect and then it says it has never scanned anything.
This has occured previously but some how fixed itself in the last version i dont know what it did to itself to fix itself and hp seem to be as useful as **bleep** on a bull when it comes to help with a product after they have the money out of you

Hi,
Try this alternative method as follows.
Unless you still have the installer, download the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page - and save the installer to your Downloads folder.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
Next, if you don't have an extraction utility installed, download and install 7-Zip. Please note, if you have a 64bit installation, download and install the .msi 64-bit x64 installer on the link below.
http://www.7-zip.org/
Next, right click the HPSA installer you download earlier, select 7-Zip, select extract files and then click Ok. Open the newly extracted folder, right click on UninstallHPSA and select 'Run as Administrator' - you may well see no progress of this attempted uninstallation, so leave the notebook to idle for a good 10 minutes before restarting it.
Open your Downloads folder and delete the ‘extracted HPSA folder’ so you are just left with the original installer you downloaded.
Now, run the Microsoft 'Fixit' on the link below and use it to install the new version of HPSA.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
'Provost' is just a term from HPs Forum Ranking.
All the best,
DP-K
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Microsoft MVP - Windows Experience

I keep getting a (false) notification from HP Support Assistant: low disk space on C drive?

Hi, this morning upon starting up my computer the magnifying glass was hovering over the HP Support Assistant icon and usually that means it is checking for updates etc... but I noticed it turned into a yellow exclamation mark so I clicked on it and opened up HP Support Assistant. The exclamation mark was now in the "updates and tune-ups" and said there were "recommended messages available." Upon clicking this the exclamation is now on the HP messages tab and upon clicking that I am taken to a notification that says: "Low Disk Space on Primary Drive C:" So I click on it to find out more information and it says that I am running out of free disk space on my C drive and that I need to perform a disk cleanup etc...
I went to My Computer to see just how in jeopardy I was in of running out of space on my C drive. To my amazement it stated that I still had 1.27 TB of 1.35 TB available and have only used 6% of my space...
I tried emptying my recycle bin, clearing my cache, doing an actual disk cleanup, and restarting to no avail, the magnifying glass comes back after restart and the notification returns telling me that I am low on disk space in the C drive...
I have come to the conclusion that this must be a false notification but I have no idea how to get rid of it...it isn't a huge issue as it doesn't impair my usage on the computer, however, it is kind of annoying to keep seeing this notification...
Is there any way to get rid of this notification?

Hello @blackrosevain,
I understand that you are getting the 'Low Disc Space' error message on your HP Pavilion Elite h8-1010t Desktop PC running Windows 7. I am providing you with an HP Support document: Error: Low Disk Space. You are running out of disk space on Recovery (Windows 7), which addresses the error you are getting and has the steps needed to fix it.
I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

HP Support Assistant not working correctly in Windows 8.1

I reinstalled HP Support Assistant for I thought there was a problem with it when I upgraded to Windows 8, but it seems that the problem still happening. The problem is that I can not get the Assistant to work as to going to get help with a live tech online, I have to call and give all the same information over again and go to another site to get them to connect to my PC. Is there a problem with the HP Support Assistant or what? My notebook is a HP Pavilion g7 Notebook, PC
Product Number C3Q84UA. Can anyone help me out on this or what?

Hi,
Please uninstall the existing version and install the newer version:
http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64126.exe
Regards.
BH
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HP Support Assistant

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