HP System Recovery DVD Unable to Complete Recovery

Hello
I am having trouble using the System Recovery DVDs on my HP Pavilion dm4-1065dx. My computer got a virus and I uninstalled Windows 7 and reinstalled it using a new copy I bought. Currently my computer can run Windows 7 but it does not have any programs or other software installed on it. I am trying to restore my computer to factory settings using the System Recovery DVDs from HP. The DVD works until it gets to the step where it must restore files to the hard drive. About 10% into this step a message pops up that says:
"Contact HP Support
In most cases, recovering the hard drive will fix your problems.
If your problems continue, you may need to contact HP Support. Find HP Support contact information in your PC documentation."
I have tried running the System Recovery DVDs several times and always get this message. So far I have been unable to recover my hard drive and try this process again.
Any tips?
Thanks

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Unable to complete recovery to factory settings

Hi, my HP notebook has been crashing for some time now so I decided to reset it to default. I click System Recovery and carry on without backing up my files (all I need I have on a pendrive). It starts off, gets stuck on 1% and then this message comes up:
Recovery Manager could not restore your computer using the factory image. Please contact HP support. Error code: 0xe0ef0003.
I'm really scared, what do I do?

Hi
You have a couple of options as I see it please try these steps might help you resolve your issue.
Please run the Hard drive & Memory test on the unit and check if both are working fine if any fails then you need to replace the part.
Testing a Hard Disk using the Built in Self Test
You May need to order a set of HP restore discs, apparently the image on the hard drive is corrupt.
You can order recovery media here
Order Recovery Discs for Windows 7, Vista, or XP
Let us know how it goes!
*Although I am an HP employee, I am speaking for myself and not for HP.
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Cannot burn recovery dvd disc in toshiba recovery media creator and windows 8

I just purchased a satellite Pro L875 with blu ray writer.
When I use the recovery media creator, error message come up, asked me to check if the media was broken or scatched.
The dvd had some data written on it and it was not blank after the error message.
I tried to burn dvd disc in windows 8 alone. it did not start burning. I only added the file to be burnt on the optical drive.
I played dvd and blu ray on the drive. it had no problem.
How to get it burn recovery disc and normal data disc?
I found information about try to use the appropiate dvd disc with the speed that matches the burner speed.
How to know what blu ray rw, dvd rw speed my blue ray writer support?
it would be great if anyone answer my questions and will get the drive to burn some disc..
Solved!
Go to Solution.

If you can't solve your issue and no one in the community can help, contact support to speak with a tech support agent at (800) 457-7777.
- Peter

Using Win7 Recovery DVDs to bring Satellite L850-1C9 to "Out of the Box"?

Hi,
I am trying to use the recovery DVDs for my Satellite L850-1C9, PSKDLE, to return my HD to the original condition.
Even though the hidden partition was there, I always got errors, for instance F3-F200-0002.
But this was not the only one.
I am at present time, wiping the HD to give it the appearance of being a replacement HD, that takes about 5hours.
I am unable to identify any online docs about how to correctly use the DVDs.
Can anyone give me a link as I appear to be using the wrong search argument on my Android Tablet.
Many thanks in advance.
Regards
Andy

Hi
If you would use the Recovery DVD for system recovering, the hidden partition isnt very important in such case. Why? Because booting from the Recovery DVD would start the recovery process and would format the HDD and delete all partitions.
During this recovery process, the deleted partition would be created again.
The question is now: why does the error message appear?
It could be related to Recovery DVD issue. Did you already recover the notebook using the Recovery disk in the past? If its the first time trying to use these recovery disks then probably the disks have not been created properly.
At the other hand it could be possible that your HDD malfunctions and therefore the recovery process interrupts.
So from my point of few you need to check both cases.

Can't figure out what is wrong with recovery DVDs

Last year, right after turning my laptop ON, I've created 4 DVDs as such: http://i56.tinypic.com/6i79rn.jpg
Recovery DVD Disk 1
Recovery DVD Disk 2
Recovery DVD Disk 3
Windows Recovery Environment 64-bit
My Laptop is Qosmio F60-14R, with Windows 7 Home Premium.
Now all I want to do is format my laptop and re-install windows 7 Home premium using those 4 DVDs. However I can't figure out why I cannot re-install or get the laptop back to the factory state.
This have wasted 8 hours straight of my time and frustrated me by great deal. Can you kindly tell me what I have to do? I am lost!

Here is what I have done so far:
I inserted 'Windows Recovery Environment (64-bit)' DVD and booted the laptop from it.
First thing that loads up is a window with two options:
- Toshiba Recovery Wizard
- System Recovery Options
Taking Toshiba Recovery Wizard as choice, clicking Next.
It asks me: "Please set 1st Recovery Media and press Next to Continue.
So, I insert Recovery DVD 1 and then click Next. However it ejects the disc drive (seems Recovery DVD 1 is not the correct Disk!).
So I repeat the same process with Recovery DVD 2 and Recovery DVD 3 and again the Disk Drive ejects the Disks.... As a desperation attempt I even put the Windows Recovery Environment Disk inside but that as well get ejected.
Okay, so the Toshiba Recovery Wizard is not the right choice 'it seems'.
So, I restart the laptop and inserted 'Windows Recovery Environment (64-bit)' DVD and booted the laptop from it.
First thing that loads up is a window with two options: (First choice failed, now trying second choice)
- --Toshiba Recovery Wizard--
- System Recovery Options
So, choosing System Recovery Options this time and clicking Next. I Choose US as Keyboard, then click Next. A small window appears which gives me two further options:
- Use Recovery tools that can help fix problems starting Windows. Select an Operating System to repair.
- Restore your computer using a system image that you created earlier.
So, I already tried the first choice and it takes me to another window with several recovery tools. One of the tools is System Image Recovery but when I click it, it gives a Warning messagebox that says:
Windows cannot find a system image on this computer. etc.
But when I insert every disk, still the warning messagebox shows up as if all the four recovery DVDs are irrelevant.
So, it seems the first choice doesn't lead me anywhere. So, remains the second choice:
- Restore your computer using a system image that you created earlier.
Turns out it is exactly the same 'System Image Recovery' from first option mentioned few lines earlier. So, there you have it, checkmate.
Please guide.

HP 4540s will not activate windows 8 from HP recovery dvds, please help

Hi,
I'm trying to migrate my HP from the harddrive to a new ssd I bought. As far as I know windows 8 is supposed to activate based on the code burned into the machines bios, so I bought some hp recovery dvds online as HP recovery manager no longer seems to ship with these machines, so I couldn't make one, and reinstalled windows 8 onto the machine. After install and connecting to the internet the activation failed, it said the key was blocked. This can't be, this machine came with windows 8 preinstalled, so it must have a valid key and license I've already paid for.
I've tried burning reinstall media using the microsoft media creation tool but that too fails once it connects to the internet to validate the activation
I would prefer to fresh reinstall, I'm not even sure the drive I took out works anymore or isn't altered at this point, plus its larger than my ssd so cloning would be a problem. And I've also read of problems cloning windows 8 secure boot installs regardless. In any case I would like to some how be able to get this recovery to work.
Can someone from HP please help me.
Thanks.
This question was solved.
View Solution.

You're very welcome.
Glad you figured out what the problem was.

[U310] How to use recovery DVDs

In windows 8, it is impossible to create recovery DVDs with Lenovo OneKey Recovery 8.0.
The option has been eliminated. WHY?
Now I ordered the DVDs, but I don't know how to use it !! What I did was:
- Since U310 has not DVD drive, I create ISO file and burn it to USB drive using UltraISO.
- BIOS: RAID, Legacy support, boot USB HDD,
But I still get CD/ROM error while product recovery. Why?
Anyone could help? any other settings needed?
Or the very latest BIOS version of 65CN99WW not support USB HDD image?
thanks in advance for any hints.
Signature on work

thanks Solid Cruver,
the USB was bootable, and according to your post:
‎09-10-2013 05:28 PM
Inside BIOS
    Under Boot Tab
          Change Boot mode to Legacy
           USB Boot should be enabled
    Under Security
          Secure Boot Has to Be disabled
In case the options above are grayed out in your BIOS, Got to Exit Tab and Change OS Optimized Default to Other OS
and check the options again.
Once All are Set Make sure to save all changed by hitting F10 and enter for Yes
    After Hitting enter It will Restart and You have to keep on tapping F12
       this should pull up the Boot Menu letting you select where to boot. You should have now your USB Stick as an Option.
The security boot choice can only be found under UEFI boot. But what I need is Boot mode to Legacy, and boot to Legacy first with USB. i.e. if I choose Legacy boot, the security setting will not appear, so I think it will set back to eanabled to prevent other OS installation?
Do I need to choose AHCI and iRST off? Any other tricky things? any priority of the 3 USB ports?
Signature on work

System recovery DVDs was almost finished when the computer went down

Notebook Pavilion dv6 VA179EA. Bought Recovery DVDs from Best2serve, Business partner to HP.
After 3 discs inserted and final installation started (with a couple of restarts) - the computer just went down and did not start again. Waited for a while and started the computer. When windows started I got a failure message "The installation was failed, install again".
Did a check F1 and F2 and the tests passed fine.
I have tried to install three times by now with the same result. I am extremely happy if anyone can help me. I think I have read everything on the support pages .-)
Lives in Sweden.

Hi,
I would try wiping the Hard Drive first and then reinstalling the Operating System.
Download and install Killdisk on the link below - ( this application will write zeros to the entire drive ).
http://software.lsoft.net/KillDiskSuiteFree-Setup.exe
Download and install ImgBurn on the link below.
http://download.cnet.com/ImgBurn/3000-2646_4-10847481.html
Go to the Kill Disk application you have installed in All Programs, open the main folder, then select Bootable Disk creators and from that select Bootable DOS CD Creator which will burn the bootable ISO to a blank CD.
During the next process do not worry about any warnings as your Recovery DVDs will reformat the HDD.
Insert this CD in to your PC that is unable to load Operating System properly. Shut the notebook down, then start it again to boot from the Killdisk CD and follow the on screen instructions for Kill Disk.
A brief description of the process is here Killdisk.
Use this to wipe the whole of the Hard Drive, highlight (80h) and press f10 - ( this will make sure you include all partitions and then start the process - this may take a couple of hours! ).
When the process is complete, remove the Killdisk CD,insert the your first HP Recovery Disc and then hold down the power button until the notebook shuts down Then restart the notebook to try the installation again.
Regards,
DP-K
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Microsoft MVP - Windows Experience

HP System Recovery DVD Won't Run

Hi. I currently use an HP Pavilion DM4, 3090se, which runs Winows 7. I went to turn on my computer last week and instead of starting normally, got the Windows Boot Manager screen stating that Windows failed to start. To fix the problem it says that I must insert the Windows installation disc and restart to repair the computer.
I did not have any Windows installation discs so I ordered the System Recovery DVD's from the HP Support Site. I've inserted the first disc and started up my computer only to get the Windows Boot Manager again upon start up. Inserting the Recovery DVD's seems to have no effect. I tried inserting the second disk and the Application and Driver Recovery DVD to see if anything different happened but that was to no avail.
I did not have any issues with my computer prior to this happening and do not know what the cause may be. I am hoping for some insight on what I can do to resolve this before I have to just send my computer in to HP.
Thank you!

Hi,
You're more than welcome
In case the problem is with the notebook reading the installation disc, here's another possible option you could try as detailed below.
Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
An example of a COA Label can be seen Here.
You can create Windows 7 installation Flash Drive yourself using another PC. Download the Image file on the link below and save it to your Downloads folder - the Windows 7 image source is Digital River ). You'll need a usb flash drive that is at least 4Gb.
Windows 7 Home Premium SP1 64bit.
Once downloaded, use an application such as Rufus to create a Windows 7 bootable usb flash drive.
When created, tap away at the esc key as you start the notebook to enter the Start-up Menu. Insert the Windows 7 flash drive. Select the Boot Options menu ( f9 ). Use the arrow keys to highlight the flash drive and hit enter.
During the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Additional drivers and software you may need for your notebook can be found Here.
Best regards,
DP-K
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Microsoft MVP - Windows Experience

I cant reboot my Presario CQ58 using my new HP system recovery DVD

My wifes computer slowed down and i tryed to reload windows for the back up but was unable too. i wiped the drive and ordered system recovery DVD from HP which i received today. I tryed to reboot the computer but kept getting the message No bootable device I tryed a recovery disk from a differant laptop anf it did attemt to reboot but stoped haf way as the recover disk was for a differant PC Please helpthanksJohn

Hi TJA ,
Here is video how to use them ( hope newer ):
https://www.youtube.com/watch?v=NBrBJ7sAqTo
All the best!!!
Dindin
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Unable to complete notebook recovery on hp2000

Hello. I received my HP recovery dvd in the mail a while back, and am just now getting time to work on it. I am in Windows set-up right now, nd can get no further then the screen... Where do you want to install Windows? It lists:\\
Drive 0 partition 1
Drive 0 partition 2
Drive 0 Unallocated space
Drive 0 partition 3
Drive 0 Unallocated space
At the bottom there is the error msg.... Windows can't be installed on this drive.
In the details area it states:
WINDOWS CANNOT BE INSTALLED TO THIS DISK. THE SELECTED DRIVE HAS AN MBR PARTITION TABLE. ON EFI SYSTEMS, WINDOWS CAN ONLY BE INSTALLED TO GPT DISKS.
It states that for all drives/partitions. Do I need to format one of these, and if so, which one.
Thank you, and yes I am new to this.

Hi,
Your correct yes, these are all actually one hard drive so you will need to format all of the partitions and then create a new simple volume this will allow the computer to read it as a complete hard-drive and allow you to install windows.
James

How can I boot from my recovery dvd to reach the system recovery C: on a extern hard disc

I think a have a virus in my notebook Pavilion 15 and want to restore my C partition with a system back up. I made this system back up a month ago and it is stored on a extern hard disc. I have also made a recovery dvd. How can I boot my notebook from my dvd to start the procedure? I have 2 partions on my notebook. The second partition contains My Documents.
Thanks in advance.
Tineke

It is unlikely that the back-up of the system recovery, that you have stored on an external drive, will be useful in recovering your computer. Please see HP PCs - Performing an HP System Recovery (Windows 8), for instructions on using the HP Recovery Disc set your created earlier. Typically, the disc set is 4 to 6 DVDs.
If you have any further questions, please don't hesitate to ask.
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NO Lenovo Windows 8.1 Recovery DVD for CLEAN INSTALL! + unable to Install UEFI MODE

Hi,
I Just bought 25 Thinkpad T431s Laptops for my company (@ISRAEL)
All of them came with windows 7SP1 Installed And Recovery is Windows 8 (not 8.1 even though 8.1 is out for a yr!)
The Install process takes 3 Hours!!! Just for upgrading to windows 8.
Then I need to upgrade to 8.1 - the process is about 3 hours more! Because I need to Register And create Microsoft account for each user then to verify the account.
After that I need to Log with the account to the PC And then Download the update (3.5GB) And Install it.
IS ANYONE AT LENOVO THINKS THAT ITS ACCEPTABLE?
DO I WORK FOR LENOVO? DO I NEED TO SPEND 6 HOURS FOR UPGRADING EACH LAPTOP?
Don't forget that after that I need to uninstall all the bloater from the PC. Like Symantec AV (Because Enterprise company's uses Enterprise Class AV, FW And other software. We uses Kaspersky Enterprise, ESET, And others...)
AND ABOVE ALL.
If I want to Install Original Windows 8.1 I can't!
Because the OS Recovery DVD is not bootable And contain special recovery files with special extensions. Also, there is no PRODUCT CODE! Just "WINDOWS 8" sticker logo on the back of the notebook.
SO I WANT TO KNOW WHERE AND HOW(!)
I CAN GET A WINDOWS 8.1 ORIGINAL ISO IN ORDER TO INSTALL IT ON ALL MY PC's.
I want to know why I can't Install Just the "OPERATING SYSTEM RECOVERY DISK" (A standard clean Install)
== When I tried with my own Windows 8.1 Pro VL \ RETAIL ISO to Install it didn't pass activation==
==================== not even with the extracted key from the bios=====================
FYI - WHEN I BUY DELL OR HP LAPTOPS I'M GETTING A WINDOWS 8.1 PRO X64 BOOTABLE DVD DISK in addition to the 2 DVD RECOVERY DISKS. (So I am able to Install windows Without all the that you And them put into the recovery disk set).
Customer service in ISRAEL said that this is not possible! And that the only way is:
1. Use the 3 DVD recovery disks to format And Install windows 8.0
2. Register the user with a Microsoft account
3. Log in to each PC with his own Microsoft account
4. Download 8.1 update from Microsoft store
3. Install the 3.5GB update.
4. uninstall all the bloater.
So can I please ask you to confirm the answer I got from LENOVO ISRAEL. If So, ill return the laptops And that will the last time ANY OF MY COMPANY'S WILL EVER BUY ANY NOTEBOOKS OR TABLETS FROM LENOVO!
In addition, im trying to figure out how can I contact Lenovo main office to file a complaint against Lenovo Israel.
CEO Ms. Sigal didn't do anything to try And solve the issue, the product manager Mr. Many talk with me on the phone And was very rood. At the end he hang up the phone in my face! After I proved him wrong in another issue (T440s T431s cannot be installed with UEFI Because External DVD drive does not support UEFI Install only Legacy. And there is a big different between Legacy And UEFI)
Thank you.
Moderator note; profanity / implied profanity edited. Forum Rules

Hi ohad, welcome to the forums,
I'm sorry to read about your experience.
I don't work for Lenovo but it would appear to me that something may have gone wrong at the sales / purchasing stage; to my knowledge the T431s is only available with Windows 7 preload, (with Win 8 recovery discs in some cases as you have), or with Windows 8 preload. A Win 8.1 preload doesn't appear to be available for the system, but I stand to be corrected on this. If you required Windows 8.1, in my opinion the better option of the two, would have been a system with the Win 8 preinstall as this would only require updating to Win 8.1
Unfortunately I also can't envisage Lenovo creating a factory image for the T431s because it must be pretty near end of life.
You might find the following to be of interest;
http://forums.lenovo.com/t5/Windows-8-and-8-1-Knowledge-Base/Why-can-t-I-boot-from-a-USB-key-on-UEFI...
Andy ______________________________________
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How do i transfer system recovery dvd to a usb

Recently my ultrabook broken down and now the start up is in a never ending loop. I brought a system recovery media from hp, I cleary stated my ultrabook doesn't have dvd slot and he said that's fine once you get the dvd call us up and we will help you.
I received my dvd today and when I called up there suggestion was and I quote "copy and paste all the data from the dvd to a usb, don't you know how to transfer files".
I was like that won't work can you put me trough to someone that has better understanding and he goes it will cost you 30 somthing pounds.
Can someone that understands my problem help me out?
How can I transfer a system recovery dvd to create a bootable system recovery usb. I have another pc.

Do you have only 1 dvd or several? I have seen others attempt this with a multiple dvd set and fail miserably. With 1 dvd you might have a chance. Create an ISO from the dvd with something like ImgBurn or other cd/dvd burning tool that can create an ISO file from a disc.
Once you have the ISO file use Windows 7 USB/DVD Download Tool to create a usb Recovery. It was created for Windows7 but works on other ISO files.
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Installing the same operating System from recovery DVD

Hi there, I have windows 8.1 in my laptop. But The only partition I have is the windows drive. Now I want to partition my hard disk and install windows in one of the partition. I have a recovery partition also. I have made recovery disk from this partition. It took 5 DVDs to be written. Now please let me know that how can I partition my hard disk and install windows from my recovery partition or recovery DVDs?
Thanks
Regards
Rafay Zia Mir
Pakistan

Hi @RafayZia
Welcome to the HP Support Forums!
I understand you are looking for instructions on how to use the recovery partition or the recovery disks you have made. I am happy to assist.
I would not recommend removing the recovery partition if you can avoid it. It is another safety net for you, in case those disks prove to be defective, or get damaged.
Anyway, in answer to your original question, the following pages show the methods of performing a system recovery, in different situations, and the second one is to help when problems occur.
Performing an HP System Recovery (Windows 8)
Troubleshooting HP System Recovery Problems (Windows 8)
I hope this helps.
Malygris1
I work on behalf of HP
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HP System Recovery DVD Unable to Complete Recovery

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