HP System Recovery loop

OK, HP Desktop, x64p6214y. Windows 7.
Son hit 'ESC' on boot, bringing up the 'select boot device' screen. Instead of selecting anything, turned off the computer, then turned it back on.
Now, it goes to the "HP System Recovery" 9Cyberlink logo in bottom left) program on every boot. "Trying to repair startup". Then finishes.
Ran the diagnostic, all clear.
Reboot, same thing comes up. Have tried every restore point. Still, boots into this HP Recovery Manager (note this is NOT the Microsoft utility, it must be an HP branded piece of software).
How do I get past this? I'd prefer not to run the restore to factory settings and have to reinstall everything if this is some error endless loop on some startup entry for this piece of software that refuses to let me get into Windows.
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System recovery options loop

This morning my wife's Satellite 100 running Windows Vista got itself into a System Recovery loop with absolutely no discernible way of getting out of it. So I'm turning to you guys to see if any one has had the same problem.
First the system shut down (battery problem). She restarted it and on loading Vista got a message box with the heading "System Recovery Options", just an OK button and the message "This program cannot be loaded click OK to restart" or something to that effect. Doing anything switches the machine off.
I tried F8 on start up and all the options in the recovery menu (including the Repair System tools) restart Vista and arrive at the same message.
I've searched Toshiba's support site and found nothing.
I have a recovery disk but that would reformat the hard disk and she has lots of stuff not backed up.
I suspect that it is going into Recovery Mode and finding a disk error on the "hidden partition". So I just want to stop it doing that so that I can start the machine and backup the files. Any ideas?

Hi buddy,
Can you start Windows in safe mode?
I think in worst case its necessary to reinstall Windows if it doesnt start anymore. I mean there is nothing what you can do
Im wondering that you didnt make a backup of these important files Anyway, you can backup them if you put the HDD in an external HDD case. Then you can connect it to another computer and make a backup before reinstalling Windows.

How do i transfer system recovery dvd to a usb

Recently my ultrabook broken down and now the start up is in a never ending loop. I brought a system recovery media from hp, I cleary stated my ultrabook doesn't have dvd slot and he said that's fine once you get the dvd call us up and we will help you.
I received my dvd today and when I called up there suggestion was and I quote "copy and paste all the data from the dvd to a usb, don't you know how to transfer files".
I was like that won't work can you put me trough to someone that has better understanding and he goes it will cost you 30 somthing pounds.
Can someone that understands my problem help me out?
How can I transfer a system recovery dvd to create a bootable system recovery usb. I have another pc.

Do you have only 1 dvd or several? I have seen others attempt this with a multiple dvd set and fail miserably. With 1 dvd you might have a chance. Create an ISO from the dvd with something like ImgBurn or other cd/dvd burning tool that can create an ISO file from a disc.
Once you have the ISO file use Windows 7 USB/DVD Download Tool to create a usb Recovery. It was created for Windows7 but works on other ISO files.
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System Restore loop

I just got an 80 GB Ipod for Christmas and things had been going well. I had iTunes all set up and was getting things downloaded onto it. 2 days ago, when I hooked my Ipod up to the computer, it gave me the system recovery message and said I had to reboot my Ipod. All of my songs and purchased things were still there, so I figured that was fine. I pressed the button and it rebooted.
As soon as the computer recognized the Ipod, it gave me the same recovery message, and it continued to do that in a loop, over and over.
Yesterday, annoyed and frustrated, I returned the Ipod and got a new one at work. I plugged it into my laptop at the office, no connection to the internet, and it worked fine. I got all of my stuff back on it and organized all my music files.
When I got home, I plugged my laptop back in and hooked it back to my router. No sooner did I plug in my Ipod, did I get the system restore message again. Now I'm really mad. I uninstalled iTunes and reinstalled it, but it just did it again.
Please help me.

Good to hear it.

System recovery keeps running

I have a Pavilion dv6-1030us, running Windows Vista 64 bit. My Windows installer became corrupted and I am trying System recovery to take PC back to original configuration. I have used both Partition and recovery disks and can format disk. Software installation, HP banner keeps running and then restarts computer. I am not given opportunity to log on. I am not able to start in Safe Mode as Windows installation is not complete. How do I get out of this loop?
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I started again yesterday with System Recovery using Recpvery Partition. Formatting, clearing and loading recovery files took 1/2 hour. Started at 1Pm yesterday, Notebook has been untouched since going thru Restart, Software Installation, and Windows loading(black screen w/just cursor visible), now 11 hours. This seems to be in a loop and not coming to a end.

Dv9720 wont boot / cant use system recovery disk

when trying to start system recovery, I get a 0x400110020001005 error and the system shuts down. Is this a hard drive error or MB problem?
thanks
v/r
cjl

It's the recovery disc that we've made. If you go on the support and drivers area of website it explains this and says to order new recovery discs. I am having the same issue and so have ordered the discs and hope they work!
Mine is doing the exact same thing so it's almost like it's caught in a loop. When I reboot I have to use F11 to get back into system recovery and then get almost the same error message. Just a few numbers changed and I suppose that is b/c we have different notebooks.
You can use ctrl alt delete to reboot and then also try to run some of the other commands..I went in b/c I am also getting bootmgr is missing and is the setup it wasn't turned on any longer, but it still didn't help. Anyway, I am waiting for my discs and hope they get me going again. Good Luck!

Empty directories after system recovery

I did a system recovery, then recovered backuped files with RecoveryMgr.
That program claimed that it placed the files into c:/system recovery files,
but I couldn't access those files. Please help. Thank you,
Adrian

Hello thats the behaviour of 10g RMAN when you backup it cleans up the backed up files not the directories. If you want I have small shell script that does cleanup empty directories :)
-Sri
<< Fix.sh >>
#!/bin/ksh
# Author: Srikanth Pulikonda
# Date: 20-Feb-2006
# Purpose: This script will check empty directories
# in archive destination and clean them up.
# Local variables
bkdir=/u06/oradata/SRI/flash_recovery_area/SRI/archivelog
echo ${bkdir}
echo " "
# Loop through all directories and check for empty directories
for i in `ls -l ${bkdir} | grep -v fix.sh | awk '{print $9}'`
do
fname=`ls $i`
files=`ls $i | wc | awk '{print $1}'`
if [ $files -eq 0 ];
then
echo "No files in folder: $i"
echo "Files Count : $files"
echo "Filename : $fname"
echo "Action : You can delete this directory $i"
echo "Now cleaning up the empty directory..."
rmdir $i
else
echo "There are some files : $i"
echo "Files Count : $files"
echo "Filename : $fname"
echo "Action : You cannot delete this directory $i"
echo " "
fi
done

Please help. Nano recovery loop

It's a 5th gen nano with the click wheel. It died a few days ago and it would not revive when I connected to iTunes on my PC. I tried it on a mac and it came back and I restored the ipod, and it worked for about half a day after that. Now it goes into the recovery loop on both the mac and the pc. I've updated iTunes on both systems, I changed the drive letter on Windows, I formated the ipod on the mac and on the pc. Still getting the loop. Is this done? Is there any other fix?

I forgot, and when I get to the "waiting for ipod" the ipod's screen goes black and will not come onagain until itunes starts the recovery loop again. If it is unplugged it will not come on. I've tried all the click wheel commands.

System Recovery error

I recently did a System recovery through the Hp recovery program on my computer everything went fine all the way up until it got to "starting services" a message the displayed saying "Windows setup could not configure windows to run on this computer, installation will resume after restarting" (something along those lines) after restarting it comes back to "Starting services" and the message is displayed once more keeping me in an infinite reboot loop. Windows 7 came pre-installed on my pc and I don't really know much about computers so I've tampered with nothing. Does anyone know if theres a way to fix this?

Hello Selta:
Welcome to HP's forum yes to your question the fix is do your recovery using your recovery disks seeing that your factory D drive became corupted. If you did not make a set then you can by the from HP's parts store. Goto your computers update page and it will tell you how and where to get your recovery disks. Just click on Recovery Disk under computer picture and follow the links.

System Recovery Files

Got stuck in a repair loop while doing a system restore to a different date. Had to do a hard reset and had the option to back up files. I have the backup disk and managed to extract them to a system recovery file. How do I extract the files where they belong??

View this to restore your backed up files:
https://h10025.www1.hp.com/ewfrf/wc/document?docname=c03460836&lc=en&cc=pt&dlc=en&product=390202
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

How do I restore backup swm files created during system recovery from external hard drive

Good day,
I was facing some problems with my laptop (HP Envy 17 3D Notebook with windows 7 home premium, 64 bit) and I had to return it back to its original state using system recovery.
During the process I was asked if I want to back up my data. I have chosen to backup my data in the flash drive. Once the process has completed and my laptop is to the original state, I tried to recover my backup but it tells me:
The version of this file is not compatible with the version of windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.
If i click run as administrator it tell me:
Windows cannot find 'F:\Backup_2015-04-29 143842\Restore.exe'. Make sure you typed the name correctly, and then try again.
there are files labeled like backup.swm, backup1.swm, backup2.swm. I can't open these files or do anything with them. In a text document it lists all the files it apparently copied. It is only a list of text, nothing else.
any help will be greatly appriciated.

Hi @Jef35,
Welcome to the HP Forums!
It is a superb place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that while doing the recovery back to factory you opted to backup your personal files and would now like to know how to restore them .
Here is a link to HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
If you appreciate my responding, please click the kudos button below to say thanks.
If this resolved your difficulty please select solution provided to enable other posters to locate this information more easily.
I hope this helps
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Error message: this computer is not supported by the system recovery media.

I replaced a bad samasung hard drive in my Pavilion dv6z 3200 with a Seagate Momentus XT 750 GB 7200RPM SATA 6Gb/s 32 MB Cache 2.5 Inch Solid State Hybrid Drive ST750LX003 and when trying to restore Windows 7 64 bit OS get the error message "this computer is not supported by the system recovery media"

Is the new hdd at least as large a capacity as the original? Can be larger capacity, but sometimes smaller will cause error.
Enter BIOS by tapping F10 key. Is all system info intact/complete?
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System Recovery Kit for dv7-3165dx fails to restore factory image to replacement hd

I'm posting this wall of text here in case someone else has any suggestions before I contact HP Support to see what options they have.
My attempt to recover the factory image to a replacement hard drive in an HP Pavilion dv7-3165dx notebook is failing. An error occurs when SM.exe is trying to merge the WIM files. The SSRD.Log shows an error:
SM, 13, Set reference file fail
after that, SM.exe displays this message when run from a command line:
SM, Failure, Can not load imagex 1 from src WIM file
The following are the symptoms that the Recovery Manager displays on the screen.
The Recovery Manager reads the two DVDs and after a few seconds, it pops up an error message:
Reducer
C:\RM\Image\TempBASE.WIM was not found.
The message has on "OK" button that when clicked on, closes the message window.
After that, nothing happens. No disk or DVD activity for over an hour. The mouse moves, but no key presses have any effect, including CTRL-ALT-DEL. You can use the mouse to move the Recovery Manager window around, and there is nothing hidden behind it. Clicking on the Recovery Manager Back, Next, or Cancel buttons produce no response at all.
The only option at this point is to hold down the power switch until it powers down.
When the power is turned back on, the hard drive boots and Recovery Manager displays a message that incorrectly claims "Recovery is complete" and has a "Click Finish to restart" button. After clicking on "Finish", it reboots but since the System Recovery did not actually complete, all it does is display:
BOOTMGR is missing
Press CTRL+ALT+DEL to restart
Before attempting the recovery, the notebook passed all diagnostic tests.
The 2x2GB memory cards, which still have HP stickers on them, were tested with Memtest86+ V5.01 and completed over six passes in over seven hours with zero errors.
The replacement 500GB HGST Travelstar Z5K500 drive was tested with gsmartcontrol. The SMART status showed no errors in the past with over 400 hours of power-on time. Both of the SMART short self-test and extended self-test tests were run, which it passed without any errors.
The HP System Diagnostics from the Startup Menu were run on the memory and hard drive and they passed those tests without any errors.
While waiting for the HP "System Recovery Kit for Consumer Notebook (3 Disks)" Software Part Number 599357-001 to arrive, both Fedora 21 64bit and Windows Vista 64bit were successfully installed on the harddrive.
Both System Recovery DVDs were read on different machines without any errors. This System Recovery Kit supports the notebook's System Id which is 3638, so they appear to be the correct discs.
Now a list of workaround attempts that were suggested.
After the Recovery Manager failed a few times with the same error message, some googling came up with other users mentioning the "TempBASE.WIM was not found" error message. I tried these suggestions that I read about.
Run KillDisk to fill the HD with zeros.
Running Recovery Manager after that failed with the same error message.
Run the CyberLink Recovery Discs Utility (sp44645.exe).
Running Recovery Manager after that failed with the same error message.
Installed Windows VISTA 64bit again and upgraded the BIOS from F10 to F13.
Running Recovery Manager after that failed with the same error message.
Try only using a single 2GB memory card to see if it was a 64bit problem.
Running Recovery Manager after that failed with the same error message.
The BIOS does not have an option to change from AHCI mode to IDE mode.
I don't have a Windows 7 OEM install disc and am trying to avoid spending $100 to buy one.
That is when I decided that it is not a PC hardware problem, but a problem with the HP System Recovery Kit. Here are the details of what I think the Kit is doing.
After running Recovery Manager and getting the error message, instead of just re-booting and letting the "Recovery is complete" message appear, I re-booted with a Linux USB drive and inspected what was on the hard drive.
fdisk -l shows this:
Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: dos
Disk identifier: 0xa5dddc41
Device Boot Start End Sectors Size Id Type
/dev/sda1 409600 143013887 142604288 68G 7 HPFS/NTFS/exFAT
/dev/sda2 * 143013888 143833087 819200 400M c W95 FAT32 (LBA)
fsarchiver probe shows this:
[======DISK=] [=============NAME====] [====SIZE==] [MAJ] [MIN]
[sda ] [HGST HTS545050A7    ] [ 465.76 GB] [ 8] [ 0]
[=====DEVICE] [==FILESYS==] [=====LABEL=] [====SIZE==] [MAJ] [MIN]
[sda1 ] [ntfs    ] [<unknown>    ] [    68.00 GB] [    8] [     1]
[sda2                 ] [vfat    ] [SDV ] [ 400.00 MB] [   8] [ 2]
Running gparted shows about 200 MB of unallocated space before the sda1 NTFS partition. The rest of the disk is unallocated after the bootable sda2.
The sda1 NTFS partition has a \SSRD.Log file and an empty \RM\Image directory.
The sda2 FAT32 partition has the Recovery Manager application files in it:
/mnt/sda2:
total 400
-rwxr-xr-x 1 root root 15 Apr 9 23:36 SDV.FLG
drwxr-xr-x 4 root root 4096 Apr 9 23:36 SYSTEM.SAV
drwxr-xr-x 3 root root 4096 Nov 1 2009 BOOT
drwxr-xr-x 3 root root 4096 Nov 1 2009 EFI
drwxr-xr-x 2 root root 4096 Nov 1 2009 SOURCES
drwxr-xr-x 3 root root 4096 Jul 27 2009 TOOL
-rwxr-xr-x 1 root root 383562 Jul 13 2009 bootmgr
The SOURCES directory has boot.wim, and the TOOL directory has all the programs, like Reducer.exe and SM.exe, in it.
After shutting down the Linux system and rebooting, the Recovery Manager then boots from sda2 and displays the "Recovery is complete" message and "Click Finish to restart" button. During this process, it removes the sda2 partition and marks the sda1 NTFS partition as the active bootable partition. When the PC restarts, all that is left is the sda1 NTFS partition with the empty C:\RM\Image directory and the SSRD.Log file, so there is no BOOTMGR to boot with.
The SSRD.Log file logs the tasks that the Recovery Manager performs.
The Recovery Manager runs some initialization tasks and then reads the two System Recovery DVDs. It then calls MergeWimFile which runs SM.exe and starts to merge BASE.WIM with the other BASE*.WIM files. SM.exe merges 20 WIM files with log entries like these:
SM, Success, refName= C:\RM\IMAGE\BASE22.WIM
SM, Success, refName= C:\RM\IMAGE\BASE23.WIM
SM, Success, refName= C:\RM\IMAGE\BASE3.WIM
SM, Success, refName= C:\RM\IMAGE\BASE4.WIM
SM, Success, refName= C:\RM\IMAGE\BASE5.WIM
SM, Success, refName= C:\RM\IMAGE\BASE6.WIM
SM, Success, refName= C:\RM\IMAGE\BASE7.WIM
Then, with only two WIM files left, BASE8.WIM and BASE9.WIM, the log shows:
SM, 13, Set reference file fail
This must be when Recovery Manager pops up the "Reducer C:\RM\Image\TempBASE.WIM was not found" error message.
That narrowed down the problem.
I copied all of the WIM files and the TOOLS directory to a Windows 8.1 system. The two DVDs did not have any errors while being read. Running SM.exe from an admin Command Prompt with the same parameters that were logged in the SSRD.Log produced the same error message. There was an additional error message that appeared in the Command Prompt window:
SM, 13, Set reference file fail
SM, Failure, Can not load imagex 1 from src WIM file
and the TempBASE.WIM was not created.
SM.exe /? did not provide a help message. I could not find any documentation on the SM.exe command.
If I removed three of the WIM files, (BASE7.WIM BASE8.WIM BASE9.WIM) then SM.exe could create the TempBASE.WIM file, but it would fail while merging index 2 of 3 with this message:
SM, 11%, Merge index 2 of 3 Processing
SM, Failed, Export image failed
The TempBASE.WIM is 3,421,518 KB in size after that.
This is where I came to a dead end and cannot think of anything else that I can do. Maybe I'm missing something obvious, but it appears to me that there was some kind of error building this System Recovery Kit and it is not able to perform a factory install on this notebook.
ps
If I can figure out how to add an attachment, I will add the SSRD.Log file. If not, then ask and I will post it as a followup.

Downloaded Windows Assessment and Deployment Kit which contains the latest imagex program.
Running imagex.exe on the BASE7.WIM file on the second System Recovery DVD:
imagex.exe /info K:\PRELOAD\BASE7.WIM
ImageX Tool for Windows
Version: 6.2.9200.16384
Error opening file [K:\PRELOAD\BASE7.WIM].
The data is invalid.
The same error message is shown for BASE7.WIM, BASE8.WIM, and BASE9.WIM.
The other WIM files in the PRELOAD directory, BASE5.WIM, BASE6.WIM, BASE10.WIM, BASE13.WIM, BASE15.WIM, BASE17.WIM and BASE23.WIM, could be read by imagex without any errors.

Yoga 3 Pro - Accessing BIOS, boot menu and System Recovery

The following tutorial will explain the following topics
How to access the BIOS Setup
Choosing a boot menu
Start a system recovery
It is not the idea to explain every single option of the above, since many of them are complex and it would be too extensive for such a tutorial like this.
To execute any of the tasks above you need to press the button marked with the red arrow in the picture below:
Press the button when the Y3P is off! Use a small pointing device, I use the tablet pen of one of my Thinkpad tablets
Once you press the button you will be presented with the following screen:
Use the cursor keys to move up and down, press Enter to choose an option.
1) BIOS Setup
The BIOS is where you can get technical information about your device, as well to change boot parameters and setting up security passwords. Be very careful when changing certain values, since it can affect the way the Y3P works and/or affect performance and security settings.
Information Screen
It gives the hardware details of the Y3P, like CPU, installed RAM, SSD capacity and so on. This is a display only screen, no settings can be changed here:
Configuration Screen
Time and date can be changed in this screen. Furthermore to deactivate the Wireless LAN and enable the Intel Virtual Technology. If you plan to use Virtual Machine software in your Y3P this setting must be enabled
Passwords can be set up in this section. Secure Boot settings can be changed here.
Primarily designed to protect users from rootkits and other malware attacks by blocking unauthorized executables and drivers from being loaded during the boot process, it must be deactivated if you plan to install Linux or having paralel operating systems
Boot Screen
Boot modes can be selected in this screen, you can disable booting from a USB stick or from a network for example
2) Boot Menu
This option is useful if you have Linux installed (using managers like LILO, GRUB, etc).
If you only use Win8 or higher there 's no much you can change.
3) System Recovery
This option will allow you to restore the system to either its factory setup, or to a previous backup done within Windows
A factory set up will leave the Y3P as it was shipped from Lenovo your private data and installed apps and/or programs will be wiped out. So make sure you have an external backup before such a reset

OK article. Doesn't answer my questions.

Troubleshooting System Recovery Problems

A System Recovery is a useful tool to return your Windows 8 tablet back to factory defaults. However, what do you do when the System Recovery isn't working!?
A full System Recovery can be a lengthy process as there is a lot of data being transferred. Patience is the key, as a full Recovery can take two to four hours to complete.
For more information check out HP's Troubleshooting HP System Recovery Problems for Windows 8. This document will help you get your Windows 8 tablet back up and running.
TIP: If you are planning on using the System Recovery make sure that you do not change or delete the HP Recovery Partition as that will make all but impossible to Restore your tablet using the HP Recovery Manager.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Have you created this disc on your own or you use original toshiba disc?
Do you use it for the first time?

HP System Recovery loop

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