HP Tch Smt 600-1050, running Home Prem Wind 7 - 64 bit, prod NY538AA

Had HP cleared out due to a virus.  They put in Microsoft, however no HP driver, no device manager, no recovery.  Camera works in Skype, otherwise not, Sound works in Pandora radio, otherwise CD does not, No abilities with HP Printer.  Have the three recovery disks from Best Buy when purchased in Feb 2010 but no instructions on how to use.   1)   I believe it will clear all out, am I correct?  2) how exactly do I use the Recovery Disks...... not a  geek here and a bit nervous so am requesting that instructions be clear....please don't take offense.  Jaydeegee

jaydeegee
Could we get some additional information so we can assist you? If you could please post your product number for your computer. I am linking a document below that will show you how to find your product number. Knowing the system will enable me to provide you with a more direct answer.
How Do I Find My Model Number or Product Number?
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&docname=c00033108
Please feel free to re-post once you have the needed information.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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