Hp the worst brand ever! Worst support and customer service

I bought the HP envy touchsmart 15-j001tx from Relaince Digital, Mangalore on 1st october 2013.
When i reached home and opened the laptop i noticed a spot in the middle of the screen that was seen even when the laptop was switched off. It resembled some sort of liquid inside the screen. When i turned on the laptop it disappeared after a few minutes so i left it. On 2nd october when i opened the laptop in the morning i saw that the liquid spot had reappeared and it had spread and it was now covering the middle one third of the screen.. I turned on the laptop but this time it didnt disappear.
I tried calling the seller and he told me to call customer care.. I called customer care but since it was gandhi jayanti they werent available. So i called them again on 3rd october and they registered my complaint and asked me to send pics and i did immediately! And they replied saying this damage is not covered under warranty. I called up the dealer again and he said bring it over.. So i headed to mangalore again (from manipal) and when i reached there they tell me that they wont replace the piece but if i take it to hp centre in mangalore they will give me a DOA certificate and then i can get a replacement. So i took it there but they too are dancing around the topic. Now i dont have a laptop and i dont have my 80,000 rupees that i spent trying to get this.
I will fight to get either my money back or a new laptop but to anyone who is reading this... PLEASE keep in mind that HP has the worst customer service ever.. And Reliance digital will sell u faulty pieces and steal your money..
Do not trust these people ever..

Dilip1991, I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum (please note as it is the weekend, it may be a couple of days before you are contacted).
KittyK - HP Support Forums Moderator
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Similar Messages

Worst tech support and customer service i have ever experienced in my life

almost two hours of my time was wasted on tech support. rude, inconsiderate people from the philipines. i have filopino friends. they are nothing like these people.
after wasting my time through endless transfers, being hung up on multiple times, transferred to the worng number more than ten times i got india somehow, and the women told me my is faulty. the numbers lock key doesn't work and i can't punch any buttons on the right side where the numeric keypad is.
dell and your other competitors must love this because the abusrdity of this experience is resulting in my returning this pc. i bought it two days ago.
wow ...
sad, sad, state of affairs. worst call centre i have ever had the displeasure of dealing with. especially some guy named 'ricky'. what an abnoxious human being.
i have apple products but prefer pc, but with service like this ... man ...
anyway, terrible way to lose a customer.
have i mentioned i often advise on what computers to buy? hear that sucking sound? bad customer service results in bad business.
good luck. selling my stock.

Hi unhappywithHP2,
I have sent you a private message. If you are not sure how to check your private Messages this post has instructions that will guide you through the process.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...
Regards,
George
I work for HP

Verizon email support and customer service - simply horrible

After spending a frustrating and annoying morning trying to get Verizon Technical Support to help fix a problem with blocked access to Webmail, I notice on this forum that mine is not the only problem,.....except I have not seen the same issue denoted. I was attempting to get help to resolve an issue accessing WebMail where i get a screen that says:
"Sorry, You cannot access WebMail from [ip address] to due spam activity. Please contact [email protected] for assistance." yes, that is the actual message. First....How the FREAK (polite word entered here) do you contact an EMAIL ADDRESS when you can't get to email?. That's like hearing 'You have a problem with your telephone?...well just call me and we can fix the problem". Second, after dialing support numbers twice (first time afer spending 35 minutes on hold, the person answering the phone hung up on me) the person that finally picked up after another 20 minutes on hold could not offer any help. They had to enter a trouble ticket for IT to look into the problem. When I requested a ticket number for reference, I was told they can't give me that because they really had no way to immediately enter a trouble report. HELLO!?! What good is support if you don't give the persons answering the phone access or authority to put in tickets? When queried about an estimated resolution time, I was told up to two billing cycles. HELLO AGAIN?!? My Verizon email is with the KEEPMYEMAIL plan....one year paid up front. So this explanation, by itself, indicates up to two years to resolve an issue. I've been around for a few years and this is the worst I have experienced with Verizon...and I know that the company has very sophisticated trouble ticketing system....I was part of the team that built them and can assure anyone reading this message it was not designed to be difficult or inaccessible. Verizon has changed and not for the better. When a company hides behind email and circular voice response systems it's an indication that customer service is NOT their priority. Think I joking? Just look at the webpages and see if you can find a single customer relationship management contact that you can call or send a message or mail to. All you find is a general correspondence address in St. Petersburg Florida. If, by some miracle, this moves up the chain or authority, here's a thought. Does this remind anyone of the MA BELL comedy sketch by Lilly Thomlin? Isn't this attitude the same reason that Verzon was born out of the breakup of AT&T in the first place? Just sign me - Aisforannoyed

Hi aisforannoyed,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Continuation of WebOS support and online services

What is the prognosis for continuing WebOS support and online services now that HP is out of the WebOS hardware business? How long can I count on having an active and supported webOS online account? As a decades-long Palm user, how long before I should seriously consider jumping ship?
Post relates to: Pre 2 p102eww (Verizon)

cfinkle wrote:
What is the prognosis for continuing WebOS support and online services now that HP is out of the WebOS hardware business? How long can I count on having an active and supported webOS online account? As a decades-long Palm user, how long before I should seriously consider jumping ship?
Post relates to: Pre 2 p102eww (Verizon)
If I knew the future cfinkle, I'd be a rich man on my own beach in Hawai'i right now...
AFAIK, webOS will be supported for at least a year to fulfill the warranty. HP has maintained they will support the software side, but will no longer make hardware.
Who knows? Another company might buy webOS (again) and keep it alive for a good long run!
WyreNut
I am a Volunteer here, not employed by HP.
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How to close a frozen warning: I am unable to close the "charicter boarders aren't supported and were removed" warning on my pages. Untill warning is closed I can not save my document. How can I get my document saved?

I have an unsaved document open in pages but can not save it because the, "charicter boarders aren't supported and were removed" warning is open and I can not close the warning. How can i get the warning to close so I can save my document? Can I save the document without closing the warning?

Probably not, but as you will have been unable to make any changes to the document with that warning window open, you're not going to lose anything by quitting (or force quitting) without saving. You'll still have the original document you were trying to import.
I would suggest attempting to open the document in one of the open source Office applications, LibreOffice, Apache OpenOffice, or NeoOffice, each available for download from the linked sites. Once open there, remove the attributes that are causing the warning, save the file (as an MS Word document), then try opening that version in Pages.
Regards,
Barry

Verizon Wireless Network Extender and the Terrible, Horrible, No Good, Very Bad Customer Service experience

It was a dark and stormy night...
For the past eight years, I had been happy with Verizon wireless service. Great coverage and rarely a dropped call. However, all of that changed when I moved into a lovely mid-century modern condominium. The solid concrete walls and ceilings were blocking my attempts to communicate with the outside world (i.e. order pizza).
Enter the Verizon Wireless Network Extender! My own personal cell tower! Alas, the VWNE was $250, which was a lot of money. So, being the resourceful recycling advocate that I am, I procured a refurbished one and hooked it up to my network. Then I called Verizon to begin what would soon become one of the Bottom 10 Least Enjoyable Experiences in customer service history (note: obvious foreshadowing).
The first technician I spoke with was Benjamin, who was actually quite helpful. He noted the VWNE's MAC address and other information before attempting to allow me to access my unit. But he could not. Why? Apparently the unit was still registered to another Verizon customer. He told me the matter would be forwarded to "Verizon Correspondence Support" who would contact the registered owner and get their approval to reassign the unit.
A week later, I called in to ask about the status of my request, but was told by Darryl (another tech from the VWNE department) that the "Verizon Correspondence Support" department did not exist. Did. Not. Exist? Fine, I explained the situation again, and Darryl eventually told me he would submit a special access form which may resolve the problem. He apologized for the mixup, thanked me for my patience, and told me to wait 24-48 hours for his return call with the results.
120 hours later, I called to ask about the status of the change access form because I had not received a callback. Michelle, another representative of VWNE support, told me there was no record of this form having been submitted. No. Record...? After which, she made no effort to help me after reading through my transcript. In fact, quite the opposite. To paraphrase...
"I'm sorry we wasted two weeks of your time leading you to believe we had a solution. Actually, there is no Verizon Correspondence Department, there is no special access form, and no tech will be calling you back. Furthermore, I will not allow you to use our unit because the previous owner hasn't filled out Release Form 27B stroke 6. For all I know it might have been stolen. Perhaps by you? I guess we'll never know for sure, because I won't contact the owner for any reason. In fact, there is nothing I can do to help you whatsoever. But if you like, feel free to throw our network adapter in a landfill. Thank you and have a nice day."
OK Michelle, here's the deal. I don't even WANT this doohickey. You see, all I want is for my phone to work. That's why I am calling you. To get THIS piece of your equipment working, at my expense, so that I can continue to be a Verizon customer. Seems like I'm doing my part. Why is this so difficult?
"Sorry"
Lesson of the story? DON'T BE A MICHELLE. If a customer is in trouble and you can't solve his/her problem, contact a supervisor and work out an alternative. In my example, perhaps Verizon could have provided me with an "official" VWNE? At a discount? Or have a technician sent out to examine the signal? Really, *anything* is better than being brushed off. After being brushed off.
After being brushed off.

Follow up: I acquired another VWNE from a local seller, just in case he had to be contacted for the Nuclear Priority Phone Release Code (geez). Ironically, it wasn't necessary, because said fellow had already left Verizon after too many negative customer service issues. Oops.
The good news is that Verizon was able to properly activate the second unit. I was connected to a VWNE tech named Bertha who was VERY helpful and treated me like a human being. Which made all the difference and restored my faith in humanity. I requested that my story be relayed to upper management so that the hordes of secondhand VWNE buyers wouldn't also get burned by Verizon's "hands off and look elsewhere" policy. Bingo. Finally. Done.
Epilogue: Until Verizon eases up on their needlessly stringent policy, beware the unchecked VWNE! Be sure to get the MAC code and check it with a local store/tech support before buying it.

HT1349 I have purchased itunes card whenever enter the card number asking me to call customer service and treatment sinners

I have purchased itunes card whenever enter the card number asking me to call customer service and treatment sinners

Do as it says and contact customer service instead of posting to these user to user technical support forums.

The lack of details and customer service.

After less than one month of ownership, my Ideapad K1 power button broke. After talking to a customer service rep (K). She informed me it will have to be returned to Lenovo for repair, which will take about 7 to 10 business days from time of delivery. I asked to speak to a supervisor at which point she puts me on hold and then comes back on the line to tell me the supervisor stated the same thing. At no point did I ask her to confirm this with the supervisor. I asked again to speak to her supervisor, to which she puts me on hold again. The supervisor (R) comes on the line to tell me that the Ideapad K1 will have to be returned for repair. He then transfers me back to K to finalize the return, to which she now informs me I will have to pay for shipping. This is very poor customer service in my view. I will never buy another Lenovo product as long as I live and would advise every one I meet not to buy one either. I was looking at their high end laptops for my corporate deployment, its a shame. Maybe I will be going with DELL as they will send a Tech to my house to perform repairs. I do hope that all customer calls are recorded as I believe someone needs to listen to the lack of professionalism and customer service that both K and R display.
Note from Moderator: Employee name/e-mail/phone removed to protect their privacy per the forum rules.

Hi i had the excact same thing i got the k1 for christmas and now its january and the power button doesnt work ..i never dropped it always put it in its case and there is not a dam scratch on the thing least they could do is pay for shipping there defective product back to them so it can be fixed

HT204053 Can I use the same Apple ID for iMessage and FaceTime services from two different devices - iPhone and iPad?

Can I use the same Apple ID for iMessage and FaceTime services simultaneously on two different devices - iPhone and iPad? It seems those are competing to each other, and the services work on one of them only (iPhone).

Many thanks, Sir! Both are mine and it's good to know that imessage can work on both with the same Apple ID. Will now have to find out why imessage stopped working on iPad when it started on iPhone (new). After exploring the forum I understand that there may be plenty of reasons why imessage does not work, even though it worked previously on the same device with the same ID.

Not able to access the links to Essbase Console, Planning and Shared Servic

Hi,
I am trying to access the links to Essbase Console, Planning and Shared Services but I get the following error message.
Error 404--Not Found
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.4.5 404 Not Found
The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.
If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.
I tried to restart all the services on all the servers and also restarted the servers but it didn't work.
I found some more errors in the starter file on the Linux box.
{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fcharset0 Arial;}}
{\*\generator Msftedit 5.41.15.1515;}\viewkind4\uc1\pard\f0\fs20 Detected Java version: 1.6 in: /srv/Oracle/Middleware/jdk160_21/jre\par
Detected OS: Linux\par
parsing buildfile /srv/Oracle/Middleware/EPMSystem11R1/common/config/11.1.2.0/resources/instance/start.xml with URI = file:/s\par
rv/Oracle/Middleware/EPMSystem11R1/common/config/11.1.2.0/resources/instance/start.xml\par
Project base dir set to: /srv/Oracle/Middleware/EPMSystem11R1/common/config/11.1.2.0/resources/instance\par
[antlib:org.apache.tools.ant] Could not load definitions from resource org/apache/tools/ant/antlib.xml. It could not be found\par
.\par
[property] Loading Environment env.\par
Build sequence for target(s) `start' is [start]\par
Complete build sequence is [start, stop, ]\par
\par
start:\par
[starter] oracle.as.management.opmn.optic.OpticException: Error in starting opmn server\par
[starter] Operation aborted because of a system call failure or internal error\par
[starter] at oracle.as.management.opmn.optic.OpmnAdmin.executeCommand(OpmnAdmin.java:310)\par
[starter] at oracle.as.management.opmn.optic.OpmnAdmin.startOpmnServer(OpmnAdmin.java:87)\par
[starter] at com.hyperion.cis.ant.starter.OPMNStarter.startAndReloadOpmnCtl(OPMNStarter.java:177)\par
[starter] at com.hyperion.cis.ant.starter.OPMNStarter.init(OPMNStarter.java:47)\par
[starter] at com.hyperion.cis.ant.starter.StarterEngine.load(StarterEngine.java:133)\par
[starter] at com.hyperion.cis.ant.starter.StarterEngine.execute(StarterEngine.java:105)\par
[starter] at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:288)\par
[starter] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\par
[starter] at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)\par
[starter] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)\par
[starter] at java.lang.reflect.Method.invoke(Method.java:597)\par
[starter] at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106)\par
[starter] at org.apache.tools.ant.Task.perform(Task.java:348)\par
[starter] at org.apache.tools.ant.Target.execute(Target.java:357)\par
[starter] at org.apache.tools.ant.Target.performTasks(Target.java:385)\par
[starter] at org.apache.tools.ant.Project.executeSortedTargets(Project.java:1337)\par
[starter] at org.apache.tools.ant.Project.executeTarget(Project.java:1306)\par
[starter] at org.apache.tools.ant.helper.DefaultExecutor.executeTargets(DefaultExecutor.java:41)\par
[starter] at org.apache.tools.ant.Project.executeTargets(Project.java:1189)\par
[starter] at org.apache.tools.ant.Main.runBuild(Main.java:758)\par
[starter] at org.apache.tools.ant.Main.startAnt(Main.java:217)\par
[starter] at org.apache.tools.ant.launch.Launcher.run(Launcher.java:257)\par
[starter] at org.apache.tools.ant.launch.Launcher.main(Launcher.java:104)\par
[starter] oracle.as.management.opmn.optic.OpticBadXMLConfigException: Error reading formFactorFile: /srv/Oracle/Middleware/\par
user_projects/epmsystem6/config/OPMN/opmn/.formfactor (/srv/Oracle/Middleware/user_projects/epmsystem6/config/OPMN/opmn/.form\par
factor (No such file or directory))\par
[starter] at oracle.as.management.opmn.optic.OpmnPhone.refreshFormFactor(OpmnPhone.java:628)\par
[starter] at oracle.as.management.opmn.optic.OpmnPhone.getLocalOpmnPhone(OpmnPhone.java:99)\par
[starter] at oracle.as.management.opmn.optic.OpmnQuery.getLocalOpmnQuery(OpmnQuery.java:77)\par
[starter] at com.hyperion.cis.ant.starter.OPMNStarter.init(OPMNStarter.java:48)\par
[starter] at com.hyperion.cis.ant.starter.StarterEngine.load(StarterEngine.java:133)\par
[starter] at com.hyperion.cis.ant.starter.StarterEngine.execute(StarterEngine.java:105)\par
[starter] at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:288)\par
[starter] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\par
[starter] at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)\par
[starter] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)\par
[starter] at java.lang.reflect.Method.invoke(Method.java:597)\par
[starter] at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106)\par
[starter] at org.apache.tools.ant.Task.perform(Task.java:348)\par
[starter] at org.apache.tools.ant.Target.execute(Target.java:357)\par
[starter] at org.apache.tools.ant.Target.performTasks(Target.java:385)\par
[starter] at org.apache.tools.ant.Project.executeSortedTargets(Project.java:1337)\par
[starter] at org.apache.tools.ant.Project.executeTarget(Project.java:1306)\par
[starter] at org.apache.tools.ant.helper.DefaultExecutor.executeTargets(DefaultExecutor.java:41)\par
[starter] at org.apache.tools.ant.Project.executeTargets(Project.java:1189)\par
[starter] at org.apache.tools.ant.Main.runBuild(Main.java:758)\par
[starter] at org.apache.tools.ant.Main.startAnt(Main.java:217)\par
[starter] at org.apache.tools.ant.launch.Launcher.run(Launcher.java:257)\par
[starter] at org.apache.tools.ant.launch.Launcher.main(Launcher.java:104)\par
[starter] Caused by: java.io.FileNotFoundException: /srv/Oracle/Middleware/user_projects/epmsystem6/config/OPMN/opmn/.formf\par
actor (No such file or directory)\par
[starter] at java.io.FileInputStream.open(Native Method)\par
[starter] at java.io.FileInputStream.<init>(FileInputStream.java:106)\par
[starter] at java.io.FileReader.<init>(FileReader.java:55)\par
[starter] at oracle.as.management.opmn.optic.OpmnPhone.refreshFormFactor(OpmnPhone.java:623)\par
[starter] ... 22 more\par
( Feb 06, 2012 04.33.13 PM ) Pass [00 min 05 sec] Starting BPMS_bpms1_Server\par
[starter] oracle.as.management.opmn.optic.OpticException: Error in starting opmn server\par
[starter] Operation aborted because of a system call failure or internal error\par
[starter] at oracle.as.management.opmn.optic.OpmnAdmin.executeCommand(OpmnAdmin.java:310)\par
[starter] at oracle.as.management.opmn.optic.OpmnAdmin.startOpmnServer(OpmnAdmin.java:87)\par
[starter] at com.hyperion.cis.ant.starter.OPMNStarter.startAndReloadOpmnCtl(OPMNStarter.java:177)\par
[starter] at com.hyperion.cis.ant.starter.OPMNStarter.start(OPMNStarter.java:115)\par
[starter] at com.hyperion.cis.ant.starter.StarterEngine.start(StarterEngine.java:190)\par
[starter] at com.hyperion.cis.ant.starter.StarterEngine.execute(StarterEngine.java:112)\par
[starter] at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:288)\par
[starter] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\par
[starter] at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)\par
[starter] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)\par
[starter] at java.lang.reflect.Method.invoke(Method.java:597)\par
[starter] at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106)\par
[starter] at org.apache.tools.ant.Task.perform(Task.java:348)\par
[starter] at org.apache.tools.ant.Target.execute(Target.java:357)\par
[starter] at org.apache.tools.ant.Target.performTasks(Target.java:385)\par
[starter] at org.apache.tools.ant.Project.executeSortedTargets(Project.java:1337)\par
[starter] at org.apache.tools.ant.Project.executeTarget(Project.java:1306)\par
[starter] at org.apache.tools.ant.helper.DefaultExecutor.executeTargets(DefaultExecutor.java:41)\par
[starter] at org.apache.tools.ant.Project.executeTargets(Project.java:1189)\par
[starter] at org.apache.tools.ant.Main.runBuild(Main.java:758)\par
[starter] at org.apache.tools.ant.Main.startAnt(Main.java:217)\par
[starter] at org.apache.tools.ant.launch.Launcher.run(Launcher.java:257)\par
[starter] at org.apache.tools.ant.launch.Launcher.main(Launcher.java:104)\par
( Feb 06, 2012 04.33.31 PM ) Pass [00 min 05 sec] Starting OHS\par
( Feb 06, 2012 04.41.51 PM ) Fail [08 min 20 sec] Starting FoundationServices\par
\par
BUILD SUCCESSFUL\par
Total time: 8 minutes 55 seconds\par
Please let me know how to fix this issue. Also please let me know where else can I find the logs to the errors.
Thanks.

The logs would be a good place to start, if you are not sure where to look post your OS and planning version.
Cheers
John
http://john-goodwin.blogspot.com/

Homesite 5.0-5.5 and Customer Service sucks balls!!!

It is obvious that Adobe does not look through their own
Forum Message board crap, as they requested for me to go for
support. If so, they would have answers to the questions that I
would need; in which I see ppl having the same problem as I do back
2006. (So I would like to say your system and Customer service is
B.S).
Okay to my problem:
What I want to do is have Homesite 5.5 installed on my new
machine from our old machine. One of the problem is that the serial
number that shows up (when I click on "help" and "about homesite")
indicates per customer service and sales, that it is for Homesite
5.0. Even tho in my face it says version 5.5, so basically they are
saying i'm lying. Yes, it is upgraded from 5.0, but i provide what
i see and what i see is the serial number that is provided under
version 5.5.
Anyways, sorry for giving somewhat the long version of my
issue. I just want to know if anyone had the same issue and figure
a way around this.
Thanks,

Folks, I'm sorry to hear of your bad experiences both with
installation and support. I'll make one point of clarification: I
don't think Adobe ever promises to provide support themselves in
the forums. Rather, the forums are watched by experienced users
(some formally, some informally) who try to answer questions when
they can.
In this case, since you're having licensing issues, I've not
piped up myself because I haven't had the problems or helped
someone resolve them. Perhaps someone else may chime in. Again,
there are no promises.
Now, that may tick someone off, especially if they want help
just getting a product installed. But to that I would say that
Adobe has always offered free installation support. Perhaps the
folks you reached in support didn't suggest that, but check out
http://www.adobe.com/support/programs/customer/gss.html
There are some caveats about how many times you can use it.
Perhaps you both have exceeded that, but if not, it seems worth
going down that route. Perhaps it would also take you different
people than you reached before. Hope that's helpful.

BEST BUY ONLINE NEEDS SOME HELP AND CUSTOMER SERVICE NEEDS TO BE HELPFUL

After having just spent an hour trying to order something that the website says was in stock, and then finding it really wasn't available, it became obvious to me that Best Buy online leaves something to be desired. It seems like a classic bait and switch. Get people to the website with a low priced "deal", only to find it isn't available, however a more expensive version is available.
So, I call customer service. I get someone who assures me the order will go through, provide my credit card, redeem my points, and only to find it would not work after all, as it didn't for me. So I ask for a supervisor. And I get someone who says "I don't know" and has no answers except that this is the way it is. To add salt to the wound, he announces that unlocked phones cannot be ordered via telephone. When asked why the rep didn't know that, yes, another "I don't know".
As a Best Buy customer who spends way too much money at Best Buy, I find this entire situation unacceptable. As they say, vote with your feet, I will be exploring other stores to spend my money at. A website that says something is available, and then isn't, simply is bad business. And customer service who can only say "I don't know" isn't really customer service at all.
A "out of the box" idea would be to listen to what I'm saying, and fix it; this isn't the first time this has happened. Simply saying "I don't know" is only irritating customers who are trying to buy things from Best Buy. I am so frustrated with the situation and I assure you I will look elsewhere for future needs/wants.

Hello User269123,
I apologize for the lengthy delay in responding to you. While we try to reply to all customer service issues posted on the forum within 3 to 5 business days, we don’t usually receive requests for assistance through our IdeaX board. In the future, please make sure that you are posting any customer service related issues to the Customer Service boards to ensure a timely response.
Having said that, I pulled up your account via the email address attached to your forum profile to properly document your ideas to make sure we take advantage of the feedback you’ve offered. I was glad to see your concerns reached Dan on our executive support team and that he was able to address your case in a timely manner.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

My experience in Toshibas product and customer services

Just a warning to people who may be considering purchasing a Qosmio based on my own experiences and the research I have done in the last week.
Toshibas customer service is simply not what it once was and there are 100s of reports of Qosmios of all generations suffering extreme issues just outside of warranty periods.
Ref: Toshiba Qosmio X500-149, Support call reference ********
I am writing to express my frustration, anger and disappointment in Toshibas product and customer services.
I am a Freelance Community Manager, Video Game and hardware reviewer in the video games industry presently looking after 2 communities for 2 employers totalling over 2.5m users, I travel to a lot of trade shows, expos and community meet and greets where I require a laptop suitable of showing the employers products which are usually AAA video games or editing video on the fly for publication to social networking sites.
In January of 2011 my 4 year old Alienware hit that point where it really needed replaced, I opted for a Toshiba Qosmio over the Asus G73 as there was a 300 price difference for near identical spec.
I managed to source a X500-149 at PCWorld the companies flagship model here in the UK paying 1499 for it on January 26th 2011 reduced from 1799.
For the 1st 13 month this laptop performed admirably aside a design issue of the fan guards that I raised on the 16th May 2011 with PCWorld where the heat expelled causes the rear guard plastics to become exceptionally brittle and crack. I evangelised the product to anyone who asked me what laptop and model it was that was running these AAA games in such great detail, something I certainly won't be doing in future.
In early March 2012 it then began randomly locking up requiring a hard reboot this would then suffer issues restarting, reporting Operating system could not be found this would usually point to a fault on the primary HD, disk checking software however reported no errors but this continued to happen which would lead me to suspect the motherboard.
Within a month of this problem starting the left laptop fan began making a horrible screeching noise and had a distinct wobble whenever high RPM's were required and the machine began to often go into thermal shut-down whilst performing my work duties and utilising graphics and higher than idle CPU.
I decided on the 23rd April 2012 that enough was enough and I was going to speak to Toshiba as for this to happen to a flagship laptop that was only just out of warranty was simply unacceptable.
23rd April called to report the issue and was basically told tough luck its out of warranty at this point I also updated my tel numbers with Toshiba as the info was outdated, after expressing my anger at this Toshiba agreed to offer me a extended warranty at a cost of 166.
I was fuming to say the least Toshibas flagship laptop breaks at 14 month old and I am expected to stump up more money. If I was not desperate as the machine is critical to my work I would have returned the machine to PCWorld under the sales of goods act and it not being fit for purpose.
As that course of action would likely lead to legal proceedings, engineer reports and even more delay than just dealing with Toshiba for a repair, against my better judgement I called back at 11am on 24th April paid the 166 and took Toshiba up on the warranty extension, order number ********** again having to provide correct tel numbers as where once again incorrect, immediately after I reported the faults.
Toshiba Support centre on fault reporting where great noting each issue in detail and raised a collection with UPS for the following day.
The evening of the 24th April whilst I was retrieving data from the laptop in preparation for factory resetting it the machine went into thermal shut-down with a very distinct smell of burning chemical/plastic coming from the rear vents.
It took me over 90 minutes to get the machine cool enough to actually reboot and get my data after this I shut it back down and boxed it up not be used again.
I thought the best course of action would be to report this as it was a fair step up from the previous overheating. Wednesday 25th April at around 9am I called Toshiba to report this and was advised this would have to be dealt with by a head office case manager, as the item had become hazardous thus the collection that would take the laptop to the service centre was cancelled.
At this stage the advisor took my contact numbers again and escalated the case to head office advising at that time that I would be called by HO within 24 hrs.
Thursday 26th April 15:31 Well past the 24 hr mark and no sign of a call so I called support again and spoke to a advisor called Jacob. Jacob advise that HO had indeed tried calling on 01670 ******* this number was my old number, this number was the number I had advised twice already was incorrect and had provided both a correct land-line and mobile number 3 times previously. To say I was annoyed was a understatement.
Jacob attempted to contact Chloe Sontag who was looking after my case but the line just rang out so Jacob advised that he had sent an email asking for Chloe to contact myself.
Friday came and still no contact by 15:00 so I called support who once again tried to patch me to Chloe who's number once again just rang out and again an email was sent asking to call me.
No call by 17:30 so I called tech support again and spoke to Ian asking for head offices number so I could call them direct, Ian provided the number yet advised that HO are now closed.
After expressing my frustration with this whole process and just how critical this machine is to my daily working life Ian promised to look into the case on Monday AM and try and expedite actually getting a phone call to at least start the process of having this laptop repaired.
To say I'm annoyed is really a understatement not only has this failure to receive a simple phone call at least delayed the repair by almost a week but it is costing me more and money daily when I spent a large amount on what I imagined would be a great laptop for 3-4 years and believed Toshiba actually had good customer service in the event something did happen.
My best guess is that Chloe is on holiday or is part time or such like as her phone just rings out and if that is the case then I would question why assign a case to her, if she isn't then I would want to know why after 2 additional mails advising that the customer is not happy and to contact them has there been no contact or are your case workers just so overworked with faulty products that they can't manage the workload ??
So far Toshibas inability to produce a product that last as long as you expect it would has cost me 2 days off work that I am having to make up this weekend thus cancelling prior commitments, 166 extended warranty 600 for a HP laptop that I had to go and purchase yesterday 27th April 2012 to actually perform my work on and who knows how much in phone calls by the time this matter will finally be resolved.
I was happy with Toshiba as a manufacturer and of course laptops can have issues however having now researched these issues far to many Qosmio X500 users report severe overheating just after the 12 month period or within it and many state that repair after repair has taken place but still to no avail, this on top of the cracking of the rear heat-sink guards has to be a design fault.
This letter will not arrive with you before I have hopefully had a phone call and my laptop has at least been collected for repair, If I have not had that phone call then I would expect another letter very shortly.
Why have I wrote this letter ? To express my disappointment with just how poor the durability of your flagship laptop is and also at just how poor your customer service are, 1500 is a lot of money in the PC purchasing scheme of things and to expect this quality of hardware and customer service is simply unacceptable.
I expect the repair to be expedited and if like some of the horror storys I have read online parts required will take 4 weeks + then I would expect a replacement laptop, not everyone uses these things for entertainment and whilst the HP I had to rush out and buy with money I didn't really have available can allow me to perform my core duties to the minimum it cannot allow me to perform my duties to my standards, my employers standards or my expectant communities standards.
This has been a really unfortunate series of events as I had been considering the X870 Ivy Bridge based on the Nvidia 670m Qosmio which would release soon and passing this X500 onto my partner but after these events and the fact that the HP laptop had to come out of the money saved for it then I can categorically state that will not be the case and I will instead opt for the Asus G55 or G75.
If this issue cannot be resolved to a satisfactory manner then I will have no option but to seek an independent engineers report as well as printing the myriad of similar reports of these issues on the internet and return the item to PCWorld.
In line with the sale of goods act 1979 a large electrical item has to be of satisfactory quality and fit for purpose for a period of 6 years whilst I wouldn't expect the full 6 years from a laptop I would expect at least 3-4 year especially considering that this is a near 2000 flagship model not a 200 budget model.
This is a action I really do not want to take as it will likely end in small claims court against PCWorld a company that on this occasion has done nothing wrong, I do not believe in punishing those who are not at fault so its a action I really wouldn't be happy with and I'm sure PCWorld one of if not the largest vendor of Toshiba products when you incorporate the rest of the DSG group wouldn't be too pleased with it either.
Frustratingly

So I received my laptop back today after having fans replaced and a good clean as well as the top cover replaced.
Opened the box and took the laptop out 1st thing I noticed was a screw rattling around inside, SIGH!!!!
Plugged the laptop in and attempted to boot it at this point it just cycle through finalisation of windows install and shutdown.
How could a laptop have been tested if it didn't even have windows installed ?
An hour later and I gave up unplugged it and lo and behold it actually booted when on battery only.
I then noticed that the SSD was full, oh wait no it wasn't the head office engineer in his infinite wisdom decided that partitioning a 64GB SSD to 2 drives barely even leaving enough for Windows on the C: and wait for it putting the HDD recovery on the second partition was a good course of action.
So a completely borked install and a screw floating around inside remind me how this particular engineer has a job ??
I spent the next 15 minutes just moving data around and creating and deleting partiitions to fix this mess up.
Grabbed HWMonitor to check temps and at an idle 50c on CPU and 36c on GPU they didn't look too bad,
Installed the Toshiba recommended Nvidia driver a driver I hasten to add that was released in 2010 as Toshiba have not updated the drivers for their flagship series laptop since then, They are happy to take your 1643 that the unit cost but then don't expect support for it.
Anyway that aside I then installed 1 of the games I work on and began to run the machine through our benchmark software wooooosh the temps shot up to 90c+ on both CPU and GPU and remained at this temp for the duration of the benchmark never quite triggering thermal shutdown, I then loaded into a warzone for further testing and sure enough half way through it the machine shut down due to thermal shutdown.
I then uninstalled the toshiba driver and tried a NVidia one sure enough as others have advised actual Nvidia drivers seem worse and thermal shutdown came so much earlier.
I have been to PCWorld today to begin proceedings of returning outside of warranty due to not being fit for purpose or of suitable quality. This is costing me a further 60 and at least 2 weeks more without a proper machine and will likely result in me getting about 1300 back from PCWorld.
So lets do the math on just what this will have cost me by the time its finished.
1634 Original purchase
166 Extended Warranty
600 Backup Laptop whilst this was away for a month
60 outside of warranty assessment
50 phone calls
I will probably receive 1300 back but then 1300 doenst buy me the spec I need for work so I will have to pull out another 300-400 for the required spec so lets add that to the original figures.
A Toshiba Qosmio, Toshibas flagship laptop will have cost me in total 2910 almost double its actual retail price.
I will NEVER buy a Toshiba product again and it will become my lifes mission to let everyone know just how terrible they are.

Problems signing in to PSE/PRE Forum and Customer Service

Hello-I am presently running PSE/PRE8 on a win8 computer with 12GB memory and1TB HDD. I am searching for information on PSE/PRE12. However, I am having problems with my PW/ID. I understand that Photoshop.com has been eliminated and this is the source of my sign-in problem. I change my PW and the new PW works for a while and it becomes the incorrect PW or User ID. Also,I added a new email address to support email problems. I was sent an email to click a verify link but the link was not included and the email was a noreply. I cannot contact Customer Service because it is sending noreply emails. I was able to signin to the forum during my last visit but was told that I was not eligible to post messages not answer post. I need to be able to reach Customer Service but I preently do not have a method to contact it. Thanks.

Hello Jorma- Thanks for the response however,I cannot locate your response to my "Problems signing in to pse/pre forum and customer Service". I checked the Photoshop Elements forum but I was not able to locate the subject.

Nokia Repair Center And Customer Service

Hello, I am contacting you today regarding a problem that I have with the repair center. The reason that I am contacting YOU, is because no else (Email support or customer services phone numbers) that I have been dealing with seem to know they are doing, and have not been of much assistance at all.
Now here lies the problem,
I sent my Nokia N-8 in for warranty repair and it was received and (supposedly) repaired and sent back to me on 3-14-11. When I received the phone a couple of days later I noticed that the problem was not fixed. So I repacked it and and sent it back with a note describing the problem with the phone in detail.
It was received and signed for by Salas R at the Forth Worth repair center on 3-21-11.
7 days go by and I notice that the "repair status" of my phone changes from "In queue to evaluated for repair" to "Shipped repair original phone" on 3-14-11.
Now how could my phone be shipped on 3-14 when it wasn't received until 3-21.
This was the old ship date and included with it was the old tracking number.
So begins the emails and phone calls.
Every email reply was very generic and could have been sent to anyone, never answering my questions or making any references to my specific problem. (like they didn't even bother reading my email)
There was no indication of when or how this matter would be resolved, only promises of a phone call that took about 3 days and 2 more emails to come.
When I finally received a call on 4-4-11 The person told me that my phone was shipped to me on 3-30-11 but he did not have any tracking information. He said he would get that information and call me back. He did not. So The following day 4-5-11 I called back and I was told that the person who was handling my case was not in and that he would be in at 12:00 pm
Eastern time and he would call me.
He did not call.
So I called back. Now, I was told that they would have to contact the repair center and find out the status of my phone.
You mean to tell me that I been sending emails and making phone calls for a week and nobody has contacted the repair center to find out what happened to my Phone.
What have they been doing?
So this person does call me back about 10 minutes later and says they have lost my phone and that they would send me a new one, BUT, they don't have any in stock.
So I ask him, why is it that on the Nokia website it shows all colors of the N-8 As "IN STOCK".
His reply was "those are for the sales department".
So you mean that if anyone wants to buy a new N-8 you have one for them, But for me, who's phone YOU LOST, You don't have any.
Nothing for the person that has been without a phone for a month now due to YOUR incompetence.
Now I ask you, Is this how you do business. Is this how Nokia operates. I sent my phone for warranty repair and you lost it. SO REPLACE IT.
I understand mistakes are made. We all make mistakes,
But you have to accept responsibility for them. I just want my phone back.
If you have any interest in helping me with this matter here is some information that might be useful to you.
My case number is: 1-11589768441

Unfortunately my friend, as sad and annoying as your story is, this is a user to user help forum and issues such as yours need to be resolved with Nokia Direct, you can try the contact us section on the web site, or persist with the repair centre that lost your phone, but other than offer sympathy, there is nothing anyone here can do to help you
Good luck, and I hope your replacement arrives quickly !
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Hp the worst brand ever! Worst support and customer service

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