HP Total Care Advisor

I have been working on this for past 15 days but I did not get any resolution for this question. That is my "HP Total Care Advisor is not working or stopped working". Is there a possible resolution apart from performing a recovery?

What is the model of your computer and which OS?
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
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I am not an HP employee.

Similar Messages

HP Total care Advisor Dock

Machine HP Pavillion A6177C
OS Windows & Ultimate (x64)
I ahd a system failer and had to reload everything. Is there somewhere that I can go to download the HP Advisor Total Care dock?
This question was solved.
View Solution.

Hi,
The installer for HP Advisor is on the following link.
http://ftp.hp.com/pub/softpaq/sp50001-50500/sp50046.exe
Regards,
DP-K
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Microsoft MVP - Windows Experience

Cannot Update HP TOTAL CARE SETUP

Hi there, A little while ago I was reccommended to upgrade to Windows 7 Home Premium or Ultimate by one of my friends.
I have had my computer for some time and I would like to Upgrade it a bit.
I was told to use Windows 7 Upgrade Advisor to make sure I was compatible before switching.
I scanned to see if my computer was compatible and It was except for one negative point. I had to update my HP Total Care Setup.
It had a link which could update it but when I went there it only showed me the Microsoft front page.
There is no way I can update and I have been trying to find an answer ALL morning.
System Specs
Model : s3734uk
Processor : AMD Athlon(tm) Dual Core Processor 4450e 2.30Ghz
System Type : 32-bit Operating System
Monitor - HP w1907v
Manufacturer - Hewlett- Packard Compant
Thank you for your support :-)

OpTicGaming
Welcome to the HP Community Forum.
Total Care is the old name / version / program for the HP Support Assistant.
No worries. Just remove the old Software from the computer and you can install the new program later after the Update / Upgrade.
HP Support Assistant
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
=============================================================================
You want to make sure you have your network drivers and the like. You might download your most critical drivers ahead of time and make sure you have them about - perhaps on a USB drive.
HP Pavilion Slimline s3734uk Desktop PC
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Click Accept as Solution when the Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

Service Request tracking in Total Care

When doing a demo of the Total Care portal, two questions were asked that I need details on.
1. When the customer begins working with Total Care will the prior SR's opened by the customer on a device be shown, or only the ones created after the Total Care contract is active.
2. How long will the information on the SR's be maintained for viewing in the portal? As long as the device is active on the network or do they drop off after a prescribed period.
gary

Hi Gary,
Below are the answers to your questions:
1. When the customer begins working with Total Care will the prior SR's opened by the customer on a device be shown, or only the ones created after the Total Care contract is active.
Answer: Prior SRs created by the customer for a particular device will be shown as long as same customer who created the SRs is logged into the portal and contract for the that device is active.
2. How long will the information on the SR's be maintained for viewing in the portal? As long as the device is active on the network or do they drop off after a prescribed period.
Answer : The information on SRs for a particular device will be maintained and can be viewed as long as contract for that device is active.The SR will continue to be shown even if the device is not on the network.
Thanks,
Jawaid.

HP - Supp - Total Care - Forum - Desktop - TouchSmart (TS) - Hrd restart w/out pwr cycle on IQ8xxt-

Greetings,
While the cause for this post is the sole HP TouchSmart (TS) at this computing site, an IQ816t, this post addresses the case, and thus applies to the IQ8xxt and any other similar series case.
Generally, to restart a PC, a user may attempt a soft or execute a hard reboot. A soft reboot may be attempted with the 3-finger salute. A hard reboot is executed with either a power cycle, or, on a traditional case, depressing the Reset/Restart button/switch.
This TS runs mostly Windows Vista SP2 (WinNT6.0.6002SP2). When running this OS, the system hangs periodically. The salute is to no avail. How may a hard restart be executed without a power cycle, similar to depressing the Reset button on a traditional case?
Thank you all in advance.
Best regards,
“kennymccormick”

Greetings,
I was hoping for any knowledgeable response, from either HP or the public.
That a HP staff member responded indicates that HP does allocate resource to monitoring the HP Support Total Care Forums. It must just be that the allocated resource is extremely limited, given that the response was posted almost 7 weeks after the query.
While I should appreciate a response and give thanks, in this case, I simply cannot. I really do not want to come across as a jerk, yet the response was so… <exasperated sigh> In summary, the question was whether a hard restart may be executed on a TS8xxt case system without power cycling, similar to depressing the Reset button on a traditional case. The response provided was to, well, power cycle. That was just unhelpful.
Best regards,
“kennymccormick”

Recovery stops at HP total Care registration

I used recovery disks I created when I first bought my Pavillion dv 2315nr. All went perfect until the registration page HP Total Care came up. (it is step 1 of 3). When I fill out the page and try to advance I get a red warning on the page "Please provide required information marked with red arrows". The info marked with red arrows is the Email address I entered. I even tried entering different Email addresses (old ones) but still get the above red message after I click on "next". Please help.

Just click the Register later option
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HP Total Care Support Videos Released

Hi everyone,
I'm pleased to announce the release of a new video support channel. With video rapidly becoming a highly popular information-sharing and educational tool among Web users, launching this new channel is something that will be a great resource to assist with common problems. We hope to quickly expand the offering and would love to hear what you have to say.
HP Total Care Support Videos
HP Product Expert for the Officejet Pro X Series.
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I'm also having the same problem with my HP Notebook running on Vista x64. When I use HP Help and Support it launches Notepad filled with characters. The same thing happens when I launch Activation Assistant for Microsoft Office 2007. The Notepad opens and display some characters. I reinstalled the HP Help and Support from my Recovery Manager but did not solve the problem. I downloaded the utility from HP support site but my problem became worse. The HP Help and Support Customization disappeared. When I select some of the links on the Vista Help and Support (now without the HP customization), the Notepad still opens with the characters. By the way, when I reinstall the HP Help and Support during the process the Notepad also appears and display characters and the installation does not proceed until I close the Notepad.
I've searched for solution on several forums but found nothing.
Any help to resolve this problem would be appreciated. Thanks.

Total Care DB requirements or usage affect VM hardware configuration

A customer asked when reviewing the recommendations for the VM hardware requirements if the 200GB disk space includes space for the collector DB or if additional space needs to be allocated? what is used by the Total Care collector to store the discovery, uploads and verification results. Is the 200GB just referring to the necessary disk space for the Collector file?
Gary Blandino

200GB is the all inclusive space needed for the system files/executables and storage for the collection.
Thanks
-Sanjeev

What's the difference between SmartNet Total Care, and SmartCare?

Has anyone here used SmartCare?
What was your experience like, and would you recommend it over SmartNet Total Care?

I can't answer about the customer experience of using Smart Care, but I can help provide some guidance on the differences between the two services. Hope this helps.
Smart Net Total Care and Smart Care are both smart support services and both include Cisco’s award winning support, including technical support, hardware replacement, knowledge base access and OS upgrades. There are three main differences—first line of support, size of the network and offer customization.
For first line of support—Smart Net Total Care support is provided directly through Cisco, the customer technical support is provided by the Cisco TAC. Smart Care, on the other hand, is sold and supported through a qualified Cisco Partner, so the customer would get their first line of support from the partner (the partner can work with Cisco TAC if needed).
For targeted network environments—Smart Net Total Care has been designed to support large, dynamic networks. It is able to support tens of thousands of devices. Smart Care is targeted to mid-sized customers—from 10’s up to 1000’s of devices.
For customization—Smart Net Total Care is a defined service with a well-defined list of capabilities, which include technical support (TAC, OS updates, hardware Replacement and cisco knowledge base), and smart capabilities (installed base and contract management, alerts, device diagnostics). Smart Care has a base level of capabilities, but the partner can choose to add specific features and functionality to meet their customer’s needs. The base functionality includes the technical support and smart capabilities of SNTC, and also has additional features designed for smaller networks—monitoring, disaster recovery, and technology assessments.
Bottomline, you will need to evaluate the Smart Care offer that your partner provides and compare it with what Smart Net Total Care can offer to see which best meets your network and business needs.

HP Total Care, HP Help and Support not working.

When I try to use HP Help and Support, I click on almost any type of scan or help it launches the Note Pad which is filled with multiple symbols. I'm using Vista 32 on an HP Notebook.

I'm also having the same problem with my HP Notebook running on Vista x64. When I use HP Help and Support it launches Notepad filled with characters. The same thing happens when I launch Activation Assistant for Microsoft Office 2007. The Notepad opens and display some characters. I reinstalled the HP Help and Support from my Recovery Manager but did not solve the problem. I downloaded the utility from HP support site but my problem became worse. The HP Help and Support Customization disappeared. When I select some of the links on the Vista Help and Support (now without the HP customization), the Notepad still opens with the characters. By the way, when I reinstall the HP Help and Support during the process the Notepad also appears and display characters and the installation does not proceed until I close the Notepad.
I've searched for solution on several forums but found nothing.
Any help to resolve this problem would be appreciated. Thanks.

Beware HP TOTAL CARE is suspect...

So I have been trying to figure out if a sticky power switch is normal on a HP 110 MINI -1020NR. I went to the local Frys Electronics and they happened to have a display model of the 110-1020NR (discontinued item). The display model's power switch indeed worked like a switch and was easily switched to the left with minimal force and went back to the right (my switch needs force to go to the left and stays there and doesn't return to its home right position).
So under warranty I contacted HP and they sent a box for shipping. In that box they forgot to include a return FEDEX label. So instead of dropping $30 bucks to send my netbook for service through FEDEX I used USPS 2 day service at $17.
I checked my service status and noticed the product received date had not updated as received (6 days passed). So I made a call to HP Service. Don't know exactly what country the person was from but I couldn't understand them. Plus when I told them that it has been six days the guys was like you should of called earlier. Then I told him my Mailing Label number and he didn't believe me. He said to call back tomorrow and see if they found my package. About an hour later the webpage updated that they received my netbook.
The next day I received a return shipping Fedex routing number. Today (about 1 week later) I receive my product. The power switch was not fixed. I don't even think they removed it from packaging. All they appeared to do is add a letter from HP stating the techs found a non-installed part causing the trouble and this part would be included in the packaging. NOT TRUE nothing but the netbook was in the box. So > than 2 weeks without my MINI and these people didn't even fix it.
So I call today and tell them nothing is fixed and after 45 minutes they say they want the Mini back so they can service it. So the HP rep said they would fix the problem and went on to explain how to package the product etc. I told him I just received my product from your service I know the story (I just told him I just received my product back from service and gave him my service order #). IN one ear out the other he goes on and explains like i was a first time service user. So instead of just asking fedex to pick up my already boxed product they are sending me another box so I can send my product back to HP service center in Texas.
I am truly losing faith in HP (my 3rd HP product). During the entire call there would be 5 minutes where the HP rep would not say anything. I kept having to say hello are you still there. Very terrible service and logic.
In all fairness the HP reps were very nice. It's just frustrating trying to get a hold of somebody and not getting your machine fixed.
Has anybody had a similar experience?

What is the model of your computer and which OS?
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

Improve PC Performance transcript of Meet the Experts online chat event

On June 1st, HP hosted an online chat event on improving PC performance. Below is a transcriptof that session.
Please note that I have altered the transcript so that follow up questions areincluded in the logical order.
I am in the process of planning the next chatevent. I would love to hear what topics would interest you, what day of theweek and time is best for you, and if you think an hour is too long.
So, if you get a minute, please let me know.
Here's the transcript:
SiobhanF-HP: Welcome!
SiobhanF-HP: If you want to ask a question, you must be a member of the HP Support Forums. If you want to join, go here https://passport2.hp.com/hppcf/createuser.do
SiobhanF-HP: Our team of experts is here and ready to tackle your toughest questions.
SiobhanF-HP: Bryan_N began tinkering with computers in the early 80s with the Atari 400. He has been at HP for almost 10 years and is focused on notebooks and Wireless Wide Area Networks (WWAN.)
SiobhanF-HP: RasterBlaster, aka Randy, also began his fascination with computers 30 years ago when he spent $550 for an Atari 400. He has been addicted to desktop computers ever since and has worked at HP for 16 years.
SiobhanF-HP: Mister Do, aka Kevin, has worked for HP for 11 years. He is a desktop guy and has been ripping PCs apart to see how they work and get better performance out of them for more than 20 years.
SiobhanF-HP: Sanchertx, aka Ralph, is another 20 year PC veteran. He has worked at HP for 15 years and focuses on improving notebook and network performance.
SiobhanF-HP: Huffer, aka Steve, is an attorney by day and a PC enthusiast by night. Although Steve does not work for HP, he is an avid member of the Support Forums. His forte is troubleshooting hardware and software issues, and he uses Linux as a personal operating system instead of Windows.
DexterM: Hello people. I believe that the main reason PC's slow down is because of files leftover after program uninstalls. Many programs leave behind files that store user settings and preferences of the programs even after "complete" uninstallation. Is there any way to completely remove them during uninstallation?
Bryan_N: To DexterM Hi Dexter, Some applications have specific removal tools to fully clean them out, such as the Norton Removal Tool. You can go to symantec.com and search for "Norton Removal Tool". There are also third party applications for cleaning out abandoned registry files, such as CrapCleaner which is what I have used personally. It can be found at ccleaner.com
nseidl33: Can I add more memory to my notebook? If I do, will it void the warranty?
Sanchertx: To nseidl33 hello Nseid133, no you will not void the warranty - you should make sure the specs match up if you buy memory from someone other than HP. That said, you may be required to remove the memory in the event there is a troubleshooting session with HP Support.
aarond22: Does adding more memory really make my PC run faster? If it does, how can I figure out how much memory to add and how hard is it to do?
RasterBlaster: To aarond22 While you use your computer, all software and drivers take up memory. Windows "places" the software and drivers into the hardware memory first because it is fastest. After it runs out of hardware memory it will eventually store the excess data on the hard drive which is much slower. So the amount of memory you have will speed up your computer, but how much speed depends on several factors. Generally, for Vista 64-bit, adding up to 4 GB has the biggest speed gains. Over 4 GB doesn't speed things up all that much unless you do things like video or large graphic editing - software that uses a lot of data. You can find memory upgrade information from the product specification or motherboard specification for your model of desktop PC. This HP support article should answer everything:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph03886&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USE....
animeowns: need a good gaming video card dx10 to play the newer games in hpa1720n
Huffer: To animeowns I am a big fan of the ATI HD 4800 series. It is DX10 compatible and very fast.
HPMAN10: I have a problem with my PC freezing up when I return from sleep mode. This just starting happening recently. Could it have anything to with installing Windows Vista Service Pack 2?
Huffer: To HPMAN10 Have you also added any new hardware? Sleep mode issues are often driver related. Also, some systems need to have their BIOS updated after installing Vista SP2.
HPMAN10: No I have not added new drivers. So you’re saying I should upgrade the BIOS. Isn't that a tricky to do? It could cause more problems.
Huffer: To HPMAN10 Yes, you should be careful with the BIOS upgrades but it should work well from Windows. Close all other programs and be patient with it.
HPMAN10: What about the freeze up in sleep mode? Do I need to update the BIOS for that problem too?
Huffer: To HPMAN10 Yes, there is a good chance it will help, and it cannot hurt to have the latest BIOS. Here is a good link for information: http://technet.microsoft.com/enus/library/dd335032(WS.10).aspx
Here is a good link to locate BIOS Updates for notebooks http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042629&tmp_track_link=ot_faqs/top_issues/en_u...
Here is a good link to update the BIOS for desktops http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00007682&cc=us&lc=en&dlc=en HPMAN10: So I should update the BIOS from the HP download page?
Huffer: To HPMAN10 Yes, use the Windows-based BIOS updater. Turn off all other programs.
HPMAN10: If I have a problem with BIOS update can I do a system restore to revert back to original BIOS?
RasterBlaster: To HPMAN10 System Restore will not revert to a previous BIOS. System Restore is only for Windows - BIOS is a separate lower level function.
Huffer: To HPMAN10 BIOS is not part of the operating system, but you can flash back to an earlier version of the OS if needed. I really doubt you will have an issue. HPMAN10: I have a HP s3220n system and my Windows Media Center has a Tuner Not Installed message when I try to use live TV, I have tried everything from HP online support to Microsoft Help and nothing has solved the problem. Any suggestions?
RasterBlaster: To HPMAN10 s3220n comes with a tuner card. The no tuner found error can happen when some other TV capture software "checks out" the tuner. If you have a startup item, like webcam software that is set to hook into the Tuner card, you should go in and change the setting or remove it. Have you read this support document?http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01187871&cc=us&lc=en&dlc=en
HPMAN10: Yes I have read the HP document and tried the suggestions on it without success.
HPMAN10: I do not have a webcam.
HPMAN10: Also my PC Doctor software does not show tuner in the diagnostic program.
Mister_Do: To HPMAN10 If your tuner card is not showing up in PC Doctor, try opening the PC and reseating the tuner. If it still doesn't work, you possibly have a hardware failure.
HPMAN10: Yes I tried hardware and software recovery in HP Help and Tools. Same results NO TUNER INSTALLED.
RasterBlaster: To HPMAN10 Well, unless you did something major ... like upgrade your OS to Vista SP2... or something like that... I'd say your tuner hardware is gone. Especially if you did a system recovery. System recovery takes you back the original configuration
HPMAN10: I have removed the tuner card and reseated it without results in PC Doctor. I'll try it once more.
HPMAN10: Will a BIOS update also help the TV tuner problem?
HPMAN10: By the way I can watch programs I have recorded in the past in Media Center.
RasterBlaster: To HPMAN10 I don't think the BIOS update will help... here is the text from the site: M2N61-AR Motherboard BIOS update resolves issue with the computer shutting down and displaying message "ERROR: Unsupported CPU installed. PC will automatically shut down in a few seconds." Did you reinstall the driver from HP Help and Tools? There should at least be an unknown device in Device Manager. You older files that you are able to view are simply files that were created before you lost your tuner. “No Tuner Found” just means that Media Center cannot find the card because the card is "Check out" of the drivers are out of whack.
HPMAN10: I had tuner problem even before I installed SP2.
RasterBlaster: To HPMAN10 Well, if your tuner died and you could never get it to work after that, it might be a heat related failure. Tuners get hot... but usually, when a tuner gets too hot, you'll get some funny symptoms before it dies... like channel changing takes way too long -- to change up or down - or lots of frame skipping. IF it comes and goes - you have a software conflict problem.
amberdidi: Hi to you all, Why am I constantly receiving the following message and what can I do to correct it. "Windows cannot access the specified device, path or file. You may not have the appropriate permissions" Note: After I click Ok to this message it usually takes me to the page anyhow.
Bryan_N: To amberdidi Hi amberdidi, I'm not sure what OS you have, but this is a helpful document from Microsoft for XP: http://support.microsoft.com/?kbid=308421
amberdidi: About that message "Windows cannot access the specified device...." I am using Vista Home Edition 64 bit SP2.
Bryan_N: To amberdidi Ok, thanks for the clarification. It sounds like it is a security setting in Internet Explorer, try this please: http://support.microsoft.com/kb/959079
animeowns: Did you receive my other message?
Mister_Do: To animeowns Yes, we are working on it.
animeowns: I need a card that will fit in my computer case right now I’m using a 7900 and it’s a tight fit. Here are the specs for my motherboard http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00864946&lc=en&dlc=en&cc=us&os=2093&product=334...
animeowns: It must be about 7.8 x 3 x 4.4 inches – that’s the size of my 7900 gs, and it’s a tight fit. My motherboard is Micro-ATX: 9.6 in X 9.6 in. Please help. I want to upgrade to a nice card that will be able to play games like crysis fear 2 unreal tournament 3.
RasterBlaster: To animeowns Yeah, finding low-profile cards can be tricky. It sounds like you have the measurement. Searching the internet shopping sites for low-profile graphics cards should bring up some cards - then find one you like and work with the site to make sure it fits your measurement. HP can supply a replacement - but if it is not on HP shopping's site - you can go with other shopping sites.
animeowns: Will this video card fit in my system? http://www.newegg.com/Product/Product.aspx?Item=N82E16814127414
Mister_Do: To animeowns Sorry, I haven't tried that one personally, so I'm not sure. You'll need to make sure your current card dimensions match the new card.animeowns: Can someone please help me find a direct x 10 gaming card that will fit in my hp a1720n? The size has to be 7.8 x 3 x 4.4 inches or smaller that is the size of my pny 7900 gs and its a tight fit because the memory is real close.
RasterBlaster: To animeowns Huffer had to step out. The folks trying to help you in this chat session are from HP. We can't recommend a video card upgrade that did not already come with your PC - sorry You should post this same question into the forums under desktop PC and hardware (or video) category.
whitey: I have a ZD-7015us laptop and would like to know if the processor can be upgraded.
Huffer: To whitey I wouldn’t really recommended it because it is hard to know if it will overheat, but a Pentium 4 desktop processor will fit.
SiobhanF-HP: If you have specific product questions, the more information you give us the better we will be able to help you. Getting your exact model number; any error messages; what operating system version are you running; any recent hardware or software changes will go a long way to helping us answer your question.
amberdidi: I would like to know if NOD 32 antivirus is compatible with my Vista 64 bit. I am using Avast at the moment, but I am really interested in NOD32 or a good quality antivirus you can recommend for 64 bit. Thank you.
Huffer: To amberdidi I use Avast or AVG on Vista 64 bit systems and either works well. I have only used NOD32 on 32 bit systems. The NOD32 website will answer this question definitively.
amberdidi: Back to the freezing problem with my Vista 64 bit. I downloaded only the final version of SP2 but I have updated most of my drivers including the latest NVIDIA driver from their site. Should I also update my BIOS?
Sanchertx: To amberdidi Yes, update the BIOS.
DexterM: Other than unchecking Startup Programs from MS Configuration Utility, is there any other way to speed up startup time of a Windows PC?
RasterBlaster: To DexterM There are lots of methods. If you have Vista - go in and shut down aero, if you don't need it, make sure your temp files are cleared, etc... Here is a support document:http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00815926&cc=us&lc=en&dlc=en
XP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph06569&cc=us&lc=en&dlc=en
Blondechica: I just bought a HP HDX16 and I am embarrassed to say I do not how to find the On button. I am using my friend’s computer and told him that I had a different problem with my computer and gave this site. Also, when I do get it turned on will it be blank. Do have to buy software? I hope this is not the first time someone has asked this question. This is all new to me. Thank you for your help.
Sanchertx: To Blondechica Hello, please hit the power button on the top left of the keyboard cover. This will illuminate to a blue color to show the unit is on. You must let the unit create the image. This means you will let it run on its own until you see the Welcome screen. The unit comes with the Vista operating system and has HP applications. It also comes with trial versions of Norton antivirus and MS Office.
Petedog11: I have the HP Pavilion a6745f Desktop PC and would like to upgrade my graphics card. I like to run high-end flight simulators. What graphics card do you recommend? Will I need to upgrade my power supply unit also? Is there a way to disable the on board graphics card that came with the computer once I install a new graphics card? Thank you.
Huffer: To Petedog11 A new power supply should not be needed. When you plug in a new video card it will automatically disable the onboard. Just be sure you have a pci-e poer connector (6 pin)
Petedog11: The power supply unit that is in my HP Pavilion a6745f Desktop PC is 300 watts I believe. My understanding is that the newer Radeon's etc...need more power. Will you please answer the remainder of my original question.....I like to run high-end flight simulators. What graphics card do you recommend? Thanks!
Huffer: To Petedog11 300 watts is a bit light. I would look for around a 500 watt psu.
mlk3742: I have a dv9000 laptop, it has 4 gigs of ram. I run Photoshop CS4. Is there any way to increase processing speed?
Sanchertx: To mlk3742 While there isn’t a switch you can turn on to make the processor run faster, you can do things like remove un-needed software and remove items from startup. Also disabling HP Advisor helps. Here is a good reference -
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00816938&lc=en&dlc=en&cc=us&lang=en&rule=13847&...
amberdidi: Since I downloaded SP2 on my Vista Home Edition I also am freezing up every so often to the point that I have to use Task Manager to end it and start over again. I have an HP Elite with 1000GB hard drive and 8192MB memory. What can I do? Thank you.
Bryan_N: To amberdidi If you downloaded the beta version of SP2 you might want to uninstall it and download the final version. If you downloaded the final version and this started with SP2, you can check the Problem Reports and Solutions feature of Vista. Just click the Start button, and type: Problem Reports, then click on the application
scribblesteve: Besides the usual cleaning up Temp files and using Disk Clean up or Defrag, how can I prevent my computer from running sluggishly? I want it to run as fast and as smooth as it did the first time I turned it on?
Mister_Do: To scribblesteve Removing startup items or keeping programs from running in the background helps a lot. And depending on what operating system you have there are multiple settings you can change to improve performance. Here are two HP support documents that list multiple ways to improve your PC performance: For XP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph06569&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USE...
For Vista: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00815926&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
bjm: I have a Compaq Presario A931NR Notebook BIOS F.32 Software Driver download site displays F.34 I don't know if I should Update to F.34 because F.32 is not listed as a previous version, and I don't know if I can go from F.32 to F,34 without F.33
Huffer: To bjm No problem. You can easily skip a level of BIOS update and go right to 3.4.
bjm: Need to know if I should update my BIOS
Huffer: To bjm The update will work, but I really need to know what your problem is to assess whether the BIOS update is necessary.
bjm: HP Updates report no available Updates so how do I know if I need Update other than what is presented on Software Driver download page
Mister_Do: To bjm If HP Update says you don't have any new updates, then your PC is up to date with the latest drivers. If you by chance see a software or driver file on you product support page, and it's newer than what you have. You can install it, but if your PC is running fine, you may not want to bother.
bjm: Huffer asked why is BIOS update necessary. I would ask why does Software Update site show an Update if it's not necessary? HP Update is not working to report BIOS updates. 13 months and no Updates ever. So, all I have to go by is Software Update site which report newer BIOS with Enhancements to Security. Why would Total Care Advisor, HP Health Check and HP Update not have even one Update or info after 13 months of service?
RasterBlaster: To bjm The software BIOS update page on hp.com/customercare should tell you what the BIOS update fixes or improves. If your system is running well or the BIOS update page does not list a fix for your problem - don't update the BIOS. That's my opinion anyway. BIOS updates do introduce a level of risk. For example if you have a power outage while updating the BIOS, the PC will require service. So ... if in doubt, don't do it unless you know it resolves an issue.
bjm: The BIOS Update to F.34 is stated as having Security Enhancements. Does the System Info refresh with a BIOS update or is System Info static
Mister_Do: To bjm Where are you viewing the System Info? From the BIOS itself, from "Properties" under "Computer", etc.? Here’s good document on Locating HP Software, Driver and BIOS Updates:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042629&tmp_track_link=ot_faqs/top_issues/en_u...
puter_student: I sent my hp Mini 1000 (Win XP) into service about two weeks ago. I gave a lady friend a 1120NR (Mi on Linux) yesterday. As she is a geographic distance, and using a different OS, how would you suggest I assist her by telephone. And, once she establishes solid Internet access, is it best to send her e-mail or instant messages?
Bryan_N: To puter_student Hi Puter_student, you have several choices since HPMI supports MSN messenger and other chat programs via the "pidgeon" application, and it also comes preinstalled with Skype. You can install either of those on your XP unit. Skype also allows you to use a webcam at the same time.
puter_student: Sorry, I stated my question badly. I did not mean to ask about the communications technology. I meant the information resources available online -- to both her and me -- WRT setup, configuration (if needed), etc. The realization came to me earlier today that I cannot "walk" her thru it by simply telling her what I see on my own machine as I take certain actions [other, of course, than accessing appropriate documents about her model]. Can you point me in the right direction to those resource documents?
Bryan_N: To puter_student For support documents you can start here:
http://h10025.www1.hp.com/ewfrf/wc/product?product=3860346&lc=en&cc=us&dlc=en&lang=en&cc=us
puter_student: I clicked the link you supplied. Doing so took me out of this chat, but did not get me where you were trying to send me. Now, when I return to the chat, I no longer have the earlier session history. When will it be posted, and where can I find the whole chat session later?
Bryan_N: To puter_student The transcript will be posted on the boards within 48 hours after this event. I got to the link by going to hp.com, and searching for support on "mini 1110nr" http://h10025.www1.hp.com/ewfrf/wc/product?product=3860346&lc=en&cc=us&dlc=en&lang=en&cc=us
The MI desktop is based on Ubuntu, and you can also find lots of general Ubuntu information on external forums Certain applications have support externally as well, such as the Firefox browser.
mlk3742: to Sanchertx: Can I swap out or replace the graphics card to speed up graphic intensive demands such as Photoshop?
Sanchertx: To mlk3742 Hello - not with our notebooks. They are either attached to system board or a daughter board, which is then attached to the system board.mlk3742: to Sanchertx: So there is no way from a hardware approach to increase speed? The only time I notice my lap slows down is processing large files, i.e. photos, or while performing image edits in Photoshop. After increasing RAM, everything else has speeded up noticeably. My laptop has more than half the hard drive space free.
Sanchertx: To mlk3742 Hardware wise you can get a faster hard drive - example move from a 5400 rpm to 7200 RPM - Also make sure you have the latest BIOS update. These usually have maintenance modifications to resolve potential problems and tweak the hardware.mlk3742: to Sanchertx: How and or where do I get a BIOS upgrade? Do you have a recommendation for which hard drive to get? Will any aftermarket drive fit in my laptop?
Sanchertx: To mlk3742 Hello – this document Locating HP Software, Driver and BIOS Updates should help http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042629&tmp_track_link=ot_faqs/top_issues/en_u... I cannot recommend a 3rd party - aftermarket drive - but there are many available. A good place to look is notebookforum.com.
scribblesteve: My battery is fine, but the HP Battery check doesn't recognize it. I have the most updated versions of BIOS, Help and Support and sp41862, and it still doesn't recognize it. I'm running Vista32bit on an HP pavilion dv6704nr. What else can I try to check and prolong the life of my battery?
Bryan_N: To scribblesteve Hi scribblesteve, ensure the battery is charged and the AC adaptor is plugged in when testing. If that doesn't work, you can do some basic battery life steps. These are found at http://h20239.www2.hp.com/techcenter/battery/Battery_max.htm and also at http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00821429&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
DexterM: What tweaks do you guys usually do on your Windows PC's to ensure optimal PC performance?
Bryan_N: To DexterM Hi DexterM, I uninstall any applications I don't use, run Microsoft and HP updates, keep a good antivirus installed, and also I personally use a third party application called ccleaner. I back up my unit in full every month as well just in case.
amdkenworth: Hi I have an HP that has a on board video card and it won’t show any video when its turned on???
RasterBlaster: To amdkenworth First thing you should do is try connecting another monitor to see if it is related to the monitor or the video on the motherboard. Here is document that you should check out: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph04760&lc=en&dlc=en&cc=us&lang=en&rule=3950&pr...
jest1: My notebook has a short battery life. Is there something I can do?
Sanchertx: To jest1 A: There are several things you can do to extend battery life such as changing your power plan, calibrating your battery to increase capacity, or shutting off unused features in the OS. Here is an excellent document on notebook battery usage that will walk you through your options step by step http://tinyurl.com/57x38x
Dominick_7: Hi I have an HDX 9000t and was wondering if anyone knew if/how I could upgrade the graphics card, to say an MXM GPU?
Bryan_N: To Dominick_7 Hi Dominick_7, there isn't a way to upgrade the video card itself. You can ensure you have the latest drivers by visiting hp.com and checking drivers, and keep your overall system optimized with standard PC Tune up steps such as this document: c00034290 - HP Notebook PCs - Improving the Performance of Your Notebook PC
Dominick_7: From what I understand, an HP tech told me MXM has on board BIOS which doesn’t depend on the BIOS from the motherboard. What leads you to say it can’t be done?
Bryan_N: To Dominick_7 The video card is separate, but not replaceable as it is directly attached to the system board
Dominick_7: Can't the same be said about the processor? Yet I know people who have updated their processors, and GPUs when they upgrade them from an ATI to the 8800M GTS NVIDIA GPU? If you could please elaborate in a more detailed fashion as to what the obstacles are I'd appreciate it. Is that the ONLY reason why you say it can't be done? Because it’s directly connected to the motherboard? If that was insurmountable wouldn't that make it impossible to upgrade the ATI GPU in lower specd HDXs to the 8800 NVI...
Bryan_N: To Dominick_7 The CPU is not soldered onto the system board, so it is replaceable. The GPU/Graphics card is soldered onto the system board and is not replaceable.
SSPatrick: HP Total Care Advisor is giving me warnings - How do I clear these up?
Sanchertx: To SSPatrick Click on the PC Update button inside of Advisor to check for and run updates. After you run all the necessary updates, you should click on Health Check to scan your computer to remove the warnings. Here is a good document on the ins and outs of Total Care Advisor. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01599730&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
Petedog11: I have the HP Pavilion a6745f Desktop PC. Media Center came pre-installed with the computer. Do I have a Tuner card installed?
Mister_Do: To Petedog11 Hi Petedog11, It doesn't look like you have a TV Tuner installed. Here is your product spec for reference: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01625611&cc=us&lc=en&dlc=en&product=3870515
laurensw: I installed antivirus software and now my PC is running really slow - what should I do?
Bryan_N: To laurensw Hi Laurensw, It often helps to ensure the original antivirus software was fully removed. One possible solution is to use the Norton Removal Tool to completely remove the trial version of Norton that shipped with your PC.
rdewing: My PC is about a year old and it is getting slower and slower. Do I have a virus? Is there something that I can do to make run faster?
Mister_Do: To rdewing It is tough to say why your PC is running slowly, but there are some things you can do that may help its performance. Check out this web site for step by step instructions on basic PC care. http://h20239.www2.hp.com/techcenter/pctuneup/ HP also offers free online classes to teach you how to tune up your XP or Vista PC. Check it out http://tinyurl.com/lj86yt
scribblesteve: I'm having a graphics problem where I cannot see images. I have only seen it with the HP Help and Support and the Installation of Adobe Web Premium Installation. I have no Idea how to fix this, and neither does anyone in the multiple Support Forums I've posted the problem in. Here are some screenshots: http://www.stevedolan.com/shared/graphicsproblem.jpg | http://www.stevedolan.com/shared/graphicsproblem2.jpg
Bryan_N: To scribblesteve This one looks like something I cannot answer before the event terminates. Can you start a thread on this on the customer forums here and we can continue? If you already have, can you send me the link and I can subscribe to it?
scribblesteve: Bryan_N: Here is that link: http://h30434.www3.hp.com/psg/board/message?board.id=Display&message.id=1715#M1715
Bryan_N: To scribblesteve Thanks scribblesteve
SiobhanF-HP: We are nearing the end of our chat session. We only have time for 3 more questions. If we did not get to your question, please post it on the Notebook and Desktop boards.
jest1: It takes my PC a pretty long time to boot. Any recommendations?
Mister_Do: To jest1 The first two things I would consider doing would be to 1) add more memory to your PC (unless you already have max memory), and 2) I would change my Startup program and process settings. Here are a few HP Support documents that explain how to prevent unnecessary programs from running at startup: For Vista: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00813419 For Vista: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00819747&cc=us&lc=en&dlc=en For XP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07149&cc=us&lc=en&dlc=en
SiobhanF-HP: We only have time for one more question. If we did not get to your question, please post it on the Notebook or Desktop boards.
jest1: I think I have a notebook battery that was part of a recent recall, what do I do about this?
Mister_Do: To jest1 Visit the HP Notebook PC Battery Pack Replacement Program Web site at: http://www.hp.com/support/BatteryReplacement for additional information and to determine if your battery is part of the program.
jest1: How can I find out the maximum amount of memory my system can accept?
Mister_Do: To jest1 HP has product specifications for your PC on its web site. Go to www.HP.com and click on Software Driver and enter your exact PC model name. You must give the specific model number, ex dv9009nr, and not the series number, ex dv9000. Click on the document that references Product Specifications at the top of the list of articles. You will get a detailed breakdown of your system including microprocessor, graphics card, and the maximum amount of memory you can load onto your PC.
SiobhanF-HP: We are ending the chat event. Thank you for coming. We hope you found it worthwhile. I will be posting a transcript of the event in announcement section at the top of the Notebook and Desktop boards. Please feel free to continue these conversations on the Forums.
SiobhanF-HP: We will be hosting future Meet the Experts chat sessions on a variety of topics, so please tell us what you thought of the event and how it could be improved.
Message Edited by timhsu on 06-02-2009 05:28 PM
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

hello sir,
i want to your help
i was installed fresh windows 7 via cd rom and then after installed all software.
and now after 1 day customer complained me that cd rom not read any cd and i m also check when i insurt cd so its not read and when i am double click on cd rom icon its eject so what i do for that please reply on my email address.
[text removed for privacy]
VIMAL

No POST or BIOS on HP Media Centre PC m8226x. HELP!!

I left my desktop on over night, and when I woke up, it wouldn't boot! What happens is once I press the Power Button, it stays on for between 4-6 seconds, before it turns off. Nothing appears on the screen and I'm assuming it isn't even loading the BIOS because of how fast it all happens.
The orginal specs have been untouched:
Component Attributes
Memory Installed
3 GB
Maximum allowed
8 GB (4 x 2 GB) (64-bit OS)
4 GB* (4 x 1 GB) (32-bit OS)
*Actual available memory may be less
Speed supported
PC2-5300 MB/sec
Type
240 pin, DDR2 SDRAM
Hard drive
500 GB SATA 3G (3.0 Gb/sec)
7200 rpm
16X DVD(+/-)R/RW 12X RAM (+/-)R DL LightScribe SATA drive Must use Double-Layer media discs in order to take advantage of the DL technology Must use LightScribe-enabled media discs and supporting software in order to take advantage of the LightScribe technology
Function Maximum speed
DVD-RAM
Up to 12X
DVD-R DL Write Once
Up to 8X
DVD+R DL Write Once
Up to 8X
DVD+R Write Once
Up to 16X
DVD+RW Rewritable
Up to 8X
DVD-R Write Once
Up to 16X
DVD-RW Rewritable
Up to 6X
DVD ROM Read
Up to 16X
CD-R Write Once
Up to 40X
CD-RW Rewritable
Up to 32X
CD-ROM Read
Up to 40X
Modem56K bps data/fax modem
WirelessWireless LAN 802.11 b/g
Video GraphicsIntegrated graphics
TelevisionPCI Express x1 TV tuner card
Sound/AudioHigh Definition 8-channel audio
ALC 888S chipset
Network (LAN)Integrated 10/100 Base-T networking interface
Memory card reader
Compact Flash ICompact Flash IIIBM MicrodriveSecure Digital (SD)mini-SDMultiMediaCard (MMC)Reduced size MultiMediaCard (RS-MMC)MultiMediaCard Plus (MMC plus)MultiMediaCard Mobile (MMC mobile)Memory StickMemory Stick ProMemory Stick DuoMemory Stick Pro DuoSmartMediaxD Picture Card (xD = extreme digital)
Supports the following cards:
External I/O portsI/O ports on the front panel
Port type Quantity
15-in-1 (4 slot)
One
USB
Two
1394
One
Headphone
One
Microphone
One
Audio L-R
One
S-video in
One
Composite video in
One
I/O ports on the back panel
Port type Quantity
PS/2 (keyboard, mouse)
Two
VGA
One
USB
Four
1394a
One
LAN
One
SPDIF out (coaxial)
One
Audio (side speaker out, rear speaker out, center speaker out, line-in, line-out, microphone)
One Each
Expansion slots
Slot type Quantity
PCI
Two (One available)
PCI Express x16
One (One available)
PCI Express x1
One (None available)
Drive bays
Bay type Quantity
5.25"
Two (One available)
3.5"
Two (One available)
Personal Media Drive
One (One available)
TechnologiesAMD Live
Keyboard and mouse
HP wireless keyboard
Quebec Keyboard Kit (French Canada only)
HP wireless mouse/receiver set
Remote ControlUSB infrared remote and receiver for media center
Back to top
Software
NOTE:
HP provides basic support for software that comes with the computer. For in-depth feature assistance, refer to the help section in the software or on the software vendor's Web site.
Software titles that shipped with PC
Software Category Software Title
Operating System
Windows Vista Home Premium with Windows Media Center
CD/CD-RW/DVD/DVD+RW
Windows Movie Maker & Windows DVD Maker Roxio Creator 9 Basic Roxio MyDVD 9 Basic
Entertainment, Music & Games
Rhapsody (not available in French Canada)My HP Games (not available in French Canada)
Imaging, Photography, Video & Film
HP Photosmart Essential 2Muvee autoProducer Basic
Productivity
Adobe ReaderMicrosoft Works 8Microsoft Office Home and Student Edition 2007 Trial
Security
Norton Internet Security 2007 (60-day security update subscription)
Support
HP Total Care Advisor (not available in French Canada)HP Hardware Diagnostic ToolsHelp & Support CenterOnline documentation
Recovery
HP Recovery ManagerRecovery Disc Creator
Internet Solutions
Microsoft Internet ExplorerYahoo toolbarISP offers

The m8226x seems to have a motherboard issue - specifically speaking with the capacitors going bad - generally 9 that are basically a dark brown color, barrel shaped, which you will notice that all the other capacitors are flat across the top of the cylinder, while these end up being pushed out or rounded on the flat aluminum surface (some might even have a little dark liquid coming out). This seems to be a common issue with many of the motherboards when the division that assembles them either uses sub-spec capacitors that end up over heating and ballooning on top a little or a poor design that is set too close to the capacitor limits or slightly above. There is another cause which is something else gave way and allows the capacitor specs to be overrun, which means something else is wrong. The capacitors would run you about a buck a piece from a electronic supply store (not like radio shack or Best Buy, but a really supply store that sells all kinds of electrical components like capacitors, resistors, circuit boards, chips, etc.) So you can try to repair it yourself buy replacing the capacitors that look bad and hope that you got them all (in mine it was 9). This worked for me but I went ahead and bought another motherboard and will replace the repaired one since I feel that there is a reason that the capacitors were going bad due to a possible design error. A newer or referbished board I would hope has the issues resolved in it.
Buying knock off capacitors seems to have been a problem with a lot of electronics since 2006 to around 2010. They save just over a penny for each knock off but you figure a penny each capacitor means a dime a motherboard times how many millions of motherboards, means a bit of money. Same issue with capacitors when it comes to flat panel TV's (LCD, Plasma, and LED styles).
So check your capacitors and if you see they are not flat I would say replace the motherboard unless you want to try soldering in replacement capacitors - make sure you get the same ones, but you could step up on voltage a little. They will be 105 degrees C so make sure on that too. Good luck.

Problem with version 8 and Vista 64 bit?

Hi. I have just bought a new PC and seem to be having a problem. When I start iTunes I get this message
"Warning. The registry settings used by iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes"
I have not installed any other burning software and have tried to re install iTunes but still get the same message. Any ideas? Software currently installed is:2007 Microsoft Office system Version 12.0.6331.5000 *
Acrobat.com *
Adobe Acrobat Version 9.0.0.2008061200 *
Adobe AIR 1.5 Version 1.5 *
Adobe Reader Version 9.0.0.2008061200 *
Agatha Christie - Death on the Nile Version 1.1.0.22 *
Apple Inc. - Bonjour Version 1,0,5,11 *
Apple Inc. - iTunes Version 8.0.2.20 *
Apple Inc. - QuickTime QuickTime 7.6 (1292) *
Apple Mobile Device Service Version 2.12.33.0 *
Apple Software Update Version 2.1.1.116 *
ArcSoft, Inc. - PhotoStudio Version 5.5.0.93 *
Belarc, Inc. - Advisor Version 7.2x *
Canon IJ Driver Uninstaller Version 1.4 *
Canon IJ Utility Uninstaller Version 1, 4, 0, 0 *
CANON INC. - CNSLMAIN.EXE Version 1, 2, 0, 0 *
CANON INC. - Easy Guide Viewer Version 1.0.1.0 *
CANON INC. - MP Navigator EX Version 2, 0, 0, 0 *
CyberLink - DZM Version 2.00.0222 *
CyberLink - PowerStarter Version 6.00.2111 *
CyberLink Corp. - HP DVDSmart Version 2.0.1.2213 *
CyberLink Corp. - HP DVDSmart Version 5, 0, 0, 0 *
CyberLink Corp. - HP MediaSmart Music Version 2.0.1.2217 *
CyberLink Corp. - HP MediaSmart Photo Version 2.0.1.2217 *
CyberLink Corp. - HP MediaSmart Video Version 2.0.1.2217 *
CyberLink Corp. - LabelPrint Version 2.5.0.0904 *
CyberLink Corp. - Power2Go Version 6.0.0.2112 *
CyberLink Corp. - PowerDirector Version 7.00.2202 *
CyberLink Corp. - StartMen Application Version 1.00.0613 *
CyberLink MediaLibray Service Version 2, 3, 2203, 0 *
CyberLink PowerCinema Version 2.0.1.2217 *
EasyBits Software AS - Magic Desktop Version 1.0.0.0 *
Enable HP Product Improvement Data Collection *
HelpLaunch Version 1.0.0.0 *
Hewlett-Packard - HP Health Check Scheduler Version 3.1.9.1 *
Hewlett-Packard - HP Health Check Service Version 3.1.9.1 *
Hewlett-Packard - HP Installer Version 8,5,0,70 *
Hewlett-Packard - HP MediaSmart Version 2.0.1.7 *
Hewlett-Packard - HP Software Update Client Version 4, 0, 12, 1 *
Hewlett-Packard - HP Total Care Advisor Version 2.4.5106.2815 *
Hewlett-Packard Co. - hp digital imaging - hp all-in-one series Version 082.000.188.000 *
Hewlett-Packard Co. - hp digital imaging - hp all-in-one series Version 111.000.006.000 *
Hewlett-Packard Company - HP Solution Center Version 074.000.017.000 *
Hewlett-Packard Company - HPEasyBackup Version 1.0.0.1 *
Hewlett-Packard Company - hpsysdrv Application Version 2.00.00 *
Hewlett-Packard Company - LightScribe Version 1.14.25.1 *
Hewlett-Packard Development Company, L.P. - HPSysInfo Application Version 9.5.1.0 *
Hewlett-Packard, Co. - HP PhotoSmart Essential Version 1.12.0.46 *
HP Color LaserJet 2600n Version 1, 0, 0, 1 *
HP Easy Backup Button Service *
Intel Corporation - RAID Event Monitor Version 8.6.1.1002 *
Intel Corporation - RAID Monitor Version 8.6.1.1002 *
Intel(R) Matrix Storage Console Version 8.6.1.1002 *
Macrovision Corporation - InstallShield (R) Version 10.50 * Macrovision Corporation - Software Manager Version 6, 0 *
Microsoft (R) Windows Script Host Version 5.7.0.6000 *
Microsoft - Kbd Stub Version 1.0.9.1 *
Microsoft Application Error Reporting Version 12.0.6211.1000 *
Microsoft AutoRoute 2004 Version 11.00.18.1900 *
Microsoft Clip Organizer Version 11.0.8164 *
Microsoft Corporation - digital locker assistant Version 1.6.5 *
Microsoft Corporation - Internet Explorer Version 7.00.6000.16386 *
Microsoft Corporation - Office Diagnostics Service Version 12.0.6211.1000 *
Microsoft Corporation - Office Diagnostics Version 12.0.6211.1000 *
Microsoft Corporation - Office Source Engine Version 12.0.4518.1014 *
Microsoft Corporation - SelfCert Version 11.0.8164 *
Microsoft Corporation - Windows Defender Version 1.1.1600.0 *
Microsoft Corporation - Windows Installer - Unicode Version 4.0.6000.16386 *
Microsoft Corporation - Windows Version 1.0.0.1 *
Microsoft Office 2003 Version 11.0.8164 *
Microsoft Office Document Imaging Version 11.0.8166.2 *
Microsoft Office InfoPath Version 11.0.8161 *
Microsoft Office Isolated Converter Environment Version 12.0.6211.1000 *
Microsoft Office OneNote Version 12.0.6316.5000 *
Microsoft Office Outlook Version 11.0.8217 *
Microsoft Office Picture Manager Version 11.0.8161 *
Microsoft Office Save My Settings/Profile Wizard Version 11.0.8161 *
Microsoft Open XML Converter Version 12.0.6211.1000 *
Microsoft Visio Version 11.0 *
Microsoft® .NET Framework Version 2.0.50727.1434 *
Microsoft® .NET Framework Version 3.0.4506.648 *
Microsoft® Works 9 Version 9.07.0613.0 *
muveeReveal Version 7.0 *
NOS Microsystems Ltd. - getPlus(R) Helper Version 1.2.0.7 *
NVIDIA Driver Helper Service, Version 175.78 Version 7.15.11.7578 *
OsdMaestro Version 1, 0, 0, 5 *
PC-Doctor, Inc. - Hardware Diagnostic Tools Version 5.1.0.0 *
PhotoSuite Version 9.4.3.0 *
Quick Tour *
Recovery Manager Version 7, 0, 91, 13 *
Research In Motion Limited - Desktop Tools for RIM Handhelds Version 4.7.0.32 (Release build by unknown) *
Research In Motion Limited - RIM Handheld Communications Manager Version 4.3.1.15 (Release build by unknown) *
Shop for HP Supplies Version 2.1.3.0000 *
SoftThinks - Application CD Creator Version 7, 0, 91, 61 *
Sonic Solutions - CommonSDK Version 9.0.0.93 *
Sonic Solutions - CommonSDK Version 9.4.4.1 *
Sonic Solutions - MediaCapture Version 9.4.3.0 *
Sun Microsystems, Inc. - Java(TM) Platform SE 6 U7 Version 6.0.70.11 *
Symantec Core Component Version 1.9.2.84 *
Symantec Corporation - Firewall Component Version 3.0 *
Symantec Corporation - LiveUpdate Notice Version 1.5 *
Symantec Corporation - LiveUpdate Version 3.4.1.234 *
Symantec Corporation - Norton 360 Version 2.0 *
Symantec Corporation - Norton Protection Center Version 2008.8.00 *
Symantec Security Technologies Version 107.0.6.4 *
WildTangent, Inc. - GameConsole Version 1.0.0.1 *
WizLink Application Version 1, 0, 0, 1 *

Did you download the 64 bit version of iTunes? It should download automatically, but it might not.
If you have the right version of the installer you should have 64 in the name IIRC it is called iTunes64setup.exe.
This the same as 32 bit iTunes but it includes the 64 bit drivers for burning and the iphone.
If you got the wrong installer, there is a link to the 64 bit installer on the download page but it is not obvious. The link is in the box lower left under "Windows software"
http://www.apple.com/itunes/download/

DVD drive not recognized because of a registry problem (Code 19). HP Pavilion dv6500

HP Pavilion dv6500, upgraded several years ago to Windows 7 32 bit. In the past few days I have noticed that the DVD/CD-ROM drive does not appear on My computer/ Windows Explorer. I also incidentally noted that my program "HP Total Care Advisor" no longer works: "HP Advisor has stopped working" is the error message I get when I double click the desktop Icon. I have made no changes to the computer, nor have I installed any new software shortly before I noticed these problems.
I went through troubleshooting for most of today. The DVD drive does appear in BIOS and in the Device Manager. I have uninstalled and reinstalled the device and it's drivers. I believe the correct drivers are present but cannot be installed. I believe the problem is expressed in the following error message which I have obtained: "Windows cannot start this hardware device because it's configuration information (in the registry) is incomplete or damaged (code 19)."
When I saw this I thought a restore of Windows would do the trick. I went back to Feb. 1, 2012 but that did not help. Then I reversed that restore and went back to Jan 25, 2012. That did not help, so I reversed that restore and gave up on restore.
I have no experience in the registry, so if the solution is to make changes in the registry, I will need very specific instructions.
Thank you,
Allen Worrall

I did some further reading in the forums and tried a few things What fixed my problem was reinstalling iTunes because they just updated last week and that is when my problem started. After i reinstalled through the control panel (repair install) it worked again,

HP Total Care Advisor

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