HP Total Care Support Videos Released

Hi everyone,
I'm pleased to announce the release of a new video support channel. With video rapidly becoming a highly popular information-sharing and educational tool among Web users, launching this new channel is something that will be a great resource to assist with common problems. We hope to quickly expand the offering and would love to hear what you have to say.
HP Total Care Support Videos
HP Product Expert for the Officejet Pro X Series.
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I'm also having the same problem with my HP Notebook running on Vista x64. When I use HP Help and Support it launches Notepad filled with characters. The same thing happens when I launch Activation Assistant for Microsoft Office 2007. The Notepad opens and display some characters. I reinstalled the HP Help and Support from my Recovery Manager but did not solve the problem. I downloaded the utility from HP support site but my problem became worse. The HP Help and Support Customization disappeared. When I select some of the links on the Vista Help and Support (now without the HP customization), the Notepad still opens with the characters. By the way, when I reinstall the HP Help and Support during the process the Notepad also appears and display characters and the installation does not proceed until I close the Notepad.
I've searched for solution on several forums but found nothing.
Any help to resolve this problem would be appreciated. Thanks.

Similar Messages

What's the difference between SmartNet Total Care, and SmartCare?

Has anyone here used SmartCare?
What was your experience like, and would you recommend it over SmartNet Total Care?

I can't answer about the customer experience of using Smart Care, but I can help provide some guidance on the differences between the two services. Hope this helps.
Smart Net Total Care and Smart Care are both smart support services and both include Cisco’s award winning support, including technical support, hardware replacement, knowledge base access and OS upgrades. There are three main differences—first line of support, size of the network and offer customization.
For first line of support—Smart Net Total Care support is provided directly through Cisco, the customer technical support is provided by the Cisco TAC. Smart Care, on the other hand, is sold and supported through a qualified Cisco Partner, so the customer would get their first line of support from the partner (the partner can work with Cisco TAC if needed).
For targeted network environments—Smart Net Total Care has been designed to support large, dynamic networks. It is able to support tens of thousands of devices. Smart Care is targeted to mid-sized customers—from 10’s up to 1000’s of devices.
For customization—Smart Net Total Care is a defined service with a well-defined list of capabilities, which include technical support (TAC, OS updates, hardware Replacement and cisco knowledge base), and smart capabilities (installed base and contract management, alerts, device diagnostics). Smart Care has a base level of capabilities, but the partner can choose to add specific features and functionality to meet their customer’s needs. The base functionality includes the technical support and smart capabilities of SNTC, and also has additional features designed for smaller networks—monitoring, disaster recovery, and technology assessments.
Bottomline, you will need to evaluate the Smart Care offer that your partner provides and compare it with what Smart Net Total Care can offer to see which best meets your network and business needs.

I m having issues with the phone which i made a recording but the customer care support in our place donot seem to be of much help. i have told them nuumerous times that for better understanding i have made a video of it but no response.. really disspoint

i m having issues with the phone which i made a recording but the customer care support in our place donot seem to be of much help.
i have told them nuumerous times that for better understanding i have made a video of it but no response..
really disspointed with your customer support.
i have uploaded them in google docs..links below.. t
he first one happened on 30th of april 2014 https://docs.google.com/file/d/0B6z0lUXVGPGrc0tXNnZFaDQ3WDg/edit
the second happened today. i called customer care but no satisfactory respose either. https://docs.google.com/file/d/0B6z0lUXVGPGrSldEeWQ3aGFhaDA/edit
who is going to help me out and atleast pay attention to what my problem is. apple seems to ignore my attempts to show them what is the problem... the dont even want to see the videos.. !! disgusting.
its still under warrenty. please help.

Take your iPhone to an Apple Store or authorized service center in the country where you purchased the iPhone and they will look at it and replace it under warranty if applicable.
If you cannot take it person contact them to determine how to send them your phone.
You can't expect them to replace your iPhone without first examining it.

Does ipod touch support video out

Does the new ipod touch support video out to indash screen in car?

Then it's back to Illaass advise; contact the car system manufacturer or go to their support site, see if it supports the iPod 5 or iOS 7 and follow up with whether not iPod 5 supports TV out to a TV via HDMI or VGA adopter. Good luck.

HP - Supp - Total Care - Forum - Desktop - TouchSmart (TS) - Hrd restart w/out pwr cycle on IQ8xxt-

Greetings,
While the cause for this post is the sole HP TouchSmart (TS) at this computing site, an IQ816t, this post addresses the case, and thus applies to the IQ8xxt and any other similar series case.
Generally, to restart a PC, a user may attempt a soft or execute a hard reboot. A soft reboot may be attempted with the 3-finger salute. A hard reboot is executed with either a power cycle, or, on a traditional case, depressing the Reset/Restart button/switch.
This TS runs mostly Windows Vista SP2 (WinNT6.0.6002SP2). When running this OS, the system hangs periodically. The salute is to no avail. How may a hard restart be executed without a power cycle, similar to depressing the Reset button on a traditional case?
Thank you all in advance.
Best regards,
“kennymccormick”

Greetings,
I was hoping for any knowledgeable response, from either HP or the public.
That a HP staff member responded indicates that HP does allocate resource to monitoring the HP Support Total Care Forums. It must just be that the allocated resource is extremely limited, given that the response was posted almost 7 weeks after the query.
While I should appreciate a response and give thanks, in this case, I simply cannot. I really do not want to come across as a jerk, yet the response was so… <exasperated sigh> In summary, the question was whether a hard restart may be executed on a TS8xxt case system without power cycling, similar to depressing the Reset button on a traditional case. The response provided was to, well, power cycle. That was just unhelpful.
Best regards,
“kennymccormick”

Cannot Update HP TOTAL CARE SETUP

Hi there, A little while ago I was reccommended to upgrade to Windows 7 Home Premium or Ultimate by one of my friends.
I have had my computer for some time and I would like to Upgrade it a bit.
I was told to use Windows 7 Upgrade Advisor to make sure I was compatible before switching.
I scanned to see if my computer was compatible and It was except for one negative point. I had to update my HP Total Care Setup.
It had a link which could update it but when I went there it only showed me the Microsoft front page.
There is no way I can update and I have been trying to find an answer ALL morning.
System Specs
Model : s3734uk
Processor : AMD Athlon(tm) Dual Core Processor 4450e 2.30Ghz
System Type : 32-bit Operating System
Monitor - HP w1907v
Manufacturer - Hewlett- Packard Compant
Thank you for your support :-)

OpTicGaming
Welcome to the HP Community Forum.
Total Care is the old name / version / program for the HP Support Assistant.
No worries. Just remove the old Software from the computer and you can install the new program later after the Update / Upgrade.
HP Support Assistant
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
=============================================================================
You want to make sure you have your network drivers and the like. You might download your most critical drivers ahead of time and make sure you have them about - perhaps on a USB drive.
HP Pavilion Slimline s3734uk Desktop PC
Click the Kudos Thumbs-Up to show you appreciate the help.
Click Accept as Solution when the Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

Does iPhone 4S Camera app support video viewfinder streaming?

Video Mirroring of the iPhone 4S screen is an awesome possibility to improve the experience of recording a sports event such as an hour long hockey game. There are a number of battery powered camera top displays in the size range of 7" to 10" that take HDMI input , such as the Lilliput 7-inch LCD monitor with HDMI input for $165 on Amazon. Does the iPhone 4S Camera app support video streaming so that a decent sized view finder could be used as an external, larger viewfinder while the video camera is in use, or do I have to use an iPad 2, or, better yet, the iPad 3 when ever it is released?

Uh, could you tip us too, so we can be spared the call to Apple support - not that it's in general bad, the support. Just easier to DIY.
Its all the apps connected to the camera for me. Hipstamatic, Camera+ and Camera. If I make a reset and star the phone again I can use these apps. But after some use - impossible. It's like ... when the get the photo back from iOS7, it happens. That's my feeling, anyway.
Thanks
Jakob

Satellite U300 connected to TV - Non supported video format

I am using Toshiba Satellite U300-15q and it has a vga output so i bought a cable and a box that transfers te analogue signal of vga to digital of hdmi so that i can connect it to my 32' TV Sony make.
But if i connect it it says on the tv in yellow letters non supported video format.
Why is that and how can i fix it ?

In the whole story problem is that you use third part hardware or software so this described issue has nothing to do with your Toshiba notebook or Toshiba in general.
On notebooks side is important that video signal is sent on proper way. What happen later and why this signal is not transformed correctly is matter of this box.
Which box do you use?
In my opinion you should contact manufacturer of this box and their support. They should know how it works and how to fix this.
Generally speaking, Toshiba has nothing to do with this problem.

Can a Mac mini support video to two 30" apple studio displays?

Can a Mac mini support video to two 30" apple studio displays at the same time? If so, how do you do it and what resolution can be acheived for each monitor?

Hi Brian,
Nope, or not very well...
Display Support:
Dual Displays
Resolution Support:
1920x1200*
2nd Display Support:
Dual/Mirroring*
2nd Max. Resolution:
2560x1600*
Details:
*This model simultaneously supports 1920x1200 on an HDMI or a DVI display (using the included HDMI-to-DVI adapter) and2560x1600 on a Thunderbolt or Mini DisplayPort display or even a VGA display (with an optional Mini DisplayPort-to-VGA adapter, which is compatible with the Thunderbolt port).

Could not complete the Video Frames to Layers command because Ps does not support video on this mac

im trying to make a gif but it does not allow me to import the video frames this pops up when i do click it.

Unfortunatly, the 32 bit versions of windows doesn't support video in photoshop cc.
see this post:
http://forums.adobe.com/message/5802978#5802978

Could not complete the video frames to layers command because photoshop does not support video in th

When I attempt to import a video I get the message "could not complete the video frames to layers command because photoshop does not support video in this version of windows" I am running on windows 8.1 pro (32 bit), shouldn't this be compatible???????????

Unfortunatly, the 32 bit versions of windows doesn't support video in photoshop cc.
see this post:
http://forums.adobe.com/message/5802978#5802978

Videochat not possible this computer does not support video chats

Hi there, since yesterday its not possible to to start an video chat. It's grey. In the preference of "mesage" under the tap "video" shows the message "this computer does not support video chats. There is no problem with the camera, i can use facetime video and skype video.
Who can help me?
Greetz

After searching the support communities i found this and it worked!!!
Try:
Quit iChat.
Open Terminal (it's in the Utilities folder, in the Applications folder).
In Terminal type or paste this command on a single line:
defaults write com.apple.iChat newbwdup 300000
Press Return.
Quit Terminal.
Open iChat.
Worked for me!!!

Supported Video Cards

Hi Gang!
Does anyone know where i might be able to find a list of supported video cards for the Apple Cinema 23" HD display.
Our company finally upgraded our standard from the 20" ACD, and today we received our first 23" HD display. Woo Hoo!
I connected it to a Mac Pro 2 x 2.66 GHz Dual-Core Intel Xeon with an nVidia GeForce 7300 GT 256 vram card (what the Mac was shipped with), and for some reason it's not responding as smoothly as the 20" did.
Figured i'd start with the card first.
Thoughts?

Hi-
Form mid way through the G4 PowerMac lne, all OEM graphics cards support the 20" and 23" Cinema Display's.
Simply, a DVI port equipped card capable of supporting 1920 x 1200 digital resolution.
All G5's, and of course, all MacPro machines have the ability to run the monitors.
Your 7300 GT is more than enough card to run the display.
No real "list", but.......
See System Requirements on the linked page.

When will a lightening to 30 pin adapter that supports video become available?

When will a lightening to 30 pin adapter that supports video become available?

how would we fellow users know? Why would you even bother to post such a question?

IPhone 5 Adapter that supports video

I would like to know if Apple will make an adapter that supports video out.This is pretty important for me because I have an in dash navigation of which has a cable for the iPhone. This cable has support for video out from the iPhone. If anyone has an answer , that would be helpful.
Thanks,
Unbound237

title of this thread
"iPhone 5 Adapter that supports video"
Unbound237 wrote:
Ok well, this isn't what I was looking for. I have the old connector from the iPhone 4. This doesn't have that so it will not help me. I'm going to do quick search and see what comes up but I don't think they have one.
it's confuseing when you post asking about iphone5 AV but is looking for iphone 4 connector
many people repport that the converter from iphone5 to pin30 does not support AV
but if you own an iphone 5 the url will work
if you own an iphone4 the same adatpr just with pin30 connector which have been out for a few years will work
http://store.apple.com/us/product/MD098ZM/A/apple-digital-av-adapter

HP Total Care Support Videos Released

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