HP Touch Pad - Web OS Doctor FREEZES at 12% - Brick?

Trying to recover my touch pad. Web os doctor runs but freezes at 12% everytime. Any suggestions?
Post relates to: HP TouchPad (WiFi)

I am having the same problem. HP Touchpad Wi-Fi 32GB. Stuck at 12% and eventually the WebOS Doctor comes back with "We are not able to reset your device. Please go to HP Support for help." The link to HP Support takes you to a help page that doesn't help at all. Touchpad screen shows the processor with arrow pointing down on it. HELP!
Stupid for me to try and update using the WebOS Doctor. I had already updated via wi-fi to 3.0.2.
Anybody else figure this out. Any response from HP/Palm would be greatly appreciated.
******** UPDATE!! *****************
After spending 3+ hours surfing the web and probably trying WebOS doctor 20 more times, I finally have made some progress!
I read on other forums that the 12% is a specific percentage after wich the Novacom drivers kick in? or something like that. I thought that maybe the drivers that were downloaded with the Java file might not be adequete so I came across a site that had a link to the newest novacom drivers:
http://code.google.com/p/universal-novacom-installer/downloads/detail?name=UniversalNovacomInstaller...
After installing those drivers, I fired up WebOS Doctor, crossed my fingers as the progress bar went from 2%...4%..8%..9%..12%....13%!!then 21%... I couldn't look anymore and didn't want to be too excited because I've been there before, only to be dissapointed with the "Not able to reset your device" error....so I just opened up another browser and started surfing....after about 2 minutes, I cautiously looked back.. it was at 83%!.. before I knew what happend next, it was done and the touchpad was reboting into that HP logo and soon it was glowing and then the blue screen with the languages!! Yeah, I was that excited. Hope it works out for the rest of you... good luck!

Similar Messages

My touch pad getting hot and freezing up while my laptop just on.

When I use my notebook more than 2-3 hours while on floor or hard surface touch pad gets hot or does not work properly I have new 5months used notebook and latest touchpad drivers. But when I use my notebook as playing games or watching movies with external mouse then my touchpad getting too hot but notebook remains normal condition.
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According to the message you have recently posted I would like to confirm that this could be a hardware issue and I strongly recommend you to immediately Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer
You can also Check your warranty Here to verify the warranty status
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
Although I am an HP employee, I am speaking for myself and not for HP

Web Os Doctor Freezes On 12%

Search first.

I am having the same problem. HP Touchpad Wi-Fi 32GB. Stuck at 12% and eventually the WebOS Doctor comes back with "We are not able to reset your device. Please go to HP Support for help." The link to HP Support takes you to a help page that doesn't help at all. Touchpad screen shows the processor with arrow pointing down on it. HELP!
Stupid for me to try and update using the WebOS Doctor. I had already updated via wi-fi to 3.0.2.
Anybody else figure this out. Any response from HP/Palm would be greatly appreciated.
******** UPDATE!! *****************
After spending 3+ hours surfing the web and probably trying WebOS doctor 20 more times, I finally have made some progress!
I read on other forums that the 12% is a specific percentage after wich the Novacom drivers kick in? or something like that. I thought that maybe the drivers that were downloaded with the Java file might not be adequete so I came across a site that had a link to the newest novacom drivers:
http://code.google.com/p/universal-novacom-installer/downloads/detail?name=UniversalNovacomInstaller...
After installing those drivers, I fired up WebOS Doctor, crossed my fingers as the progress bar went from 2%...4%..8%..9%..12%....13%!!then 21%... I couldn't look anymore and didn't want to be too excited because I've been there before, only to be dissapointed with the "Not able to reset your device" error....so I just opened up another browser and started surfing....after about 2 minutes, I cautiously looked back.. it was at 83%!.. before I knew what happend next, it was done and the touchpad was reboting into that HP logo and soon it was glowing and then the blue screen with the languages!! Yeah, I was that excited. Hope it works out for the rest of you... good luck!

Touch pad freezes on Satellite A350-02T

I just purchased a brand new Satellite A350-02T laptop. I've only used it twice, and both times I've used it, the touch pad, at some point, has stopped working. Well, not "stopped", but becomes flakey, figitty, freezes, stalls... it's kind of hard to explain.
It will move a bit then freeze, then move a bit and freeze.
Also, I noticed yesterday when I was using it, the scroll option stopped working. I was viewing a .pdf document and it was allowing me to scroll one second, and then the next second, I couldn't scroll. I tried opening the web browser and scrolling but it still wouldn't let me. I rebooted the computer and it seemed fine again.
Any suggestions?

Hi!
Have you tested an external mouse on the notebook? Does it work or not?
Its really hard to say what is the reason for this because Im not a notebook technician but have you tried to update the touchpad driver? You can find it on the Toshiba website:
http://eu.computers.toshiba-europe.com => Support & Downloads => Download Drivers
What OS do you use and have you installed the notebook with the Toshiba recovery disk or Microsoft disk?
Bye

HT4972 What's causing my iphone 4s touch pad to keep freezing ??

If anyone can help...my iphone 4s touch pad is freezing up alot. A shutdownt helps, but I find its requiring me to power down more often each day...
Thanks

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Has any of this been tried?

HP Touch Pad freezing and will not restart nor shut down.

My HP Touch Pad will not reboot nor shut off. I have a "hp" logo on the screen that will not go away. I have tried all of the 5 Ts with no sucess. I tried downloading webOS Doctor several times but when it went to connect my device I got an error message that stated " Connect your device directly to your computer with your usb cable." The screen below has "Help" and "Next". Next is greyed out. I inserted the usb cable into different ports on my computer and made sure that they were listed under my computer tab. I was unable to get the "Next" button to be useable. Any ideas about how I can make this connect to the touchpad? or even how I can get it to unfreeze. Appreciate any help.

Just to be sure you've followed the directions fully, here is my "Doctor How To" file:
How to Doctor an HP TouchPad (reflash the ROM)
On your Touchpad be sure to have:
USB cable. The battery is charged to at least 30%.
Computer:
Windows 7, Windows XP, Windows Vista Available USB port (not a hub or secondary port). Java 1.5 or later is installed. If you are not sure about what version of Java you have, or even if Java is installed, go to www.java.com and click the Do I have Java? link to install the latest version of Java. 210MB of storage space. Internet connection.
Miscellaneous Info:
The update process will take approximately 15 minutes. During this process, your device will not be available for use.
Downloading webOS Doctor
Download webOS Doctor on your desktop computer. If you have a webOS profile, get it from http://ws.hpwebos.com/webosdoctor/sorry.htm
If not, check the webOS Internals page: http://www.webos-internals.org/wiki/Webos_Doctor_Versions
Get your TouchPad ready to update
Hold the Power Button for several seconds until a menu appears. Tap Shut Down to completely power down your device.
Running webOS Doctor
Double-click the file that was downloaded to run webOS Doctor. Follow the on screen directions up until you are asked to connect your device. Select the language you selected on your device, and click Next. Confirm your language choice. Click Accept to accept the terms of use. Click Next. webOS Doctor checks your system. BE PATIENT! I've seen this part take a few minutes to complete. After webOS Doctor finishes checking your system, you will be asked to connect your device.
Connecting your device and finishing the webOS Doctor update
Connect your device to your computer using the USB cable. You must connect your device directly to your computer, not through a USB hub or other intermediate device. Now the tricky part. Hold the Volume Up button on the device and insert the USB cable. After the large USB symbol appears on screen, let go of the Volume Up button. If you see the HP logo instead of the large USB symbol, you may have let go of the Volume Up button prematurely. If this occurred , wait until your device boots up, shut down your device and then repeat step 2. Windows will find your device and may offer to install two different drivers. When asked to install drivers of OMAP, select No, not at this time. When asked to install drivers for Palm Novacom (bootie), select Yes and let the drivers install. This may take a while. Once the drivers have been installed, the Next button will become available in webOS Doctor. Click Next. Do not disconnect your device from the computer during the update process. When the Reset Complete screen appears, click Done. Wait a few minutes for your device to reset. You're done!
WyreNut
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Touch Pad Freezing

My notebook touch pad keeps freezing. Device # 15-d038dx. Please tell me how to fix this. I do not have a external mouse.

Hi ahause01,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I grasp that you are having an issue with the Touchpad freezing. To assist you more effectively, I will need some more information.
What exact model of HP notebook do you have? How Do I Find My Model Number or Product Number
What Operating System are you running and is it 32 or 64 bit?
In the meantime, have you done all your Windows updates?
Have you run The HP Support Assistant to help with updates and resolving issues?
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Touch Pad and Web Cam are not working after installing drivers also

Hiii
Synaptic Touch pad drivers are not working like not detecting the hardware so please help me on this
and
Webcam is not working like its not detecting even after installing cyberlink software given in the hp web site
please help me regarding this problems

1.Download hp support assistant.
2.Run it and go to the tab updates and tune-ups.
3.Click in the button check for updates. It will find you the updates.
4.Click in the button Download and Install.
5.When it finish restart your computer.
[link:http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...
Also if it doesnt' work , you can also try :
1.Right click to the computer.
2.Click to the manage option.
3.Then select the device manager.
4.After that go to imagine devices and select your camera, then right click on it and select the option update the driver software do the same in the touchpad.
If and this doesn' t work unistall the drivers and install them again.

My touch pad freezing

my laptop touch pad stop working randomly and freezes . I need a solution cuz this prob. annoying me

According to the message you have recently posted I would like to confirm that this could be a hardware issue and I strongly recommend you to immediately Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer
You can also Check your warranty Here to verify the warranty status
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
Although I am an HP employee, I am speaking for myself and not for HP

Probook 450 G2 Touch Pad freezes Occasionally

Brand new Laptop. Touch pad will occasionally freeze but i can still click and scroll using the arrows on the keyboard. WIl start working again maybe after a couple of minutes. Any idea how to fix?? Running on windows 7 professional

I have exactly the same problem with an Aspire Switch SW5-171. Following the instructions of an Acer tech on chat, I refreshed the system (driver reinstallation) to no avail, and then I reinstalled Windows, which didn't work either. I submitted a repair request, but I only got a reply to contact Acer by phone. The freezes can usually be resolved by putting the system to sleep and disconnecting and reconnecting the table from the keyboard. Freezes happen more often, but not exclusively, when using browsers. If this were a driver issue, I would agree with your comments, and an updated driver might resolve it, but I suspect it's a hardware issue with some kind of intermitent operation of the touchpad, because USB mice connected to the keyboard USB port work perfectly consistently all the time with my unit, and because the freezes can be resolved temporarily by the steps I mentioned above. Acer ought to test units for this issue and release an updated driver if it's stablished that interference with other software is the problem. Otherwise, the detachable touch pad/keyboard must be replaced under warranty.

Touch pad still freezing

My touch pad still hanging itry every thin not working help plz

Hello @tejidike ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP 2000 Notebook and mouse freezing. Here is a document on how to troubleshoot the mouse and Touchpad sensitivities.
If you will go to the section on Adjusting TouchPad or ClickPad pointing sensitivities it should help resolve the issue.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers that might need updating.
Hope this fixes your issue with freezing.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

My Pavilion g series laptop touch pad keeps freezing

Hi
My Pavilion g series laptop touch pad keeps freezing - it will release again when I press the 'escape' key'
Thank you for your help

Hello @CamberK,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your notebook's touchpad keeps freezing, and I would be happy to assist you!
To return the functionality back to your touchpad, I recommend following the steps in this document on Using and Configuring the TouchPad (Windows 7 and Vista). This should help prevent your touchpad from locking up in the future.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Touch pad freezes when gestures are enabled

hp dv6-6112nr, windows 7 home premium 64 bit, synaptic touchpad version 7.5 (driver version 15.2.4.4).
I have latest driver for synaptic device, but i can not enable gestures, since it causes the touch pad to lock when i visit some websites like yahoomail and gmail....

Hi!
Have you tested an external mouse on the notebook? Does it work or not?
Its really hard to say what is the reason for this because Im not a notebook technician but have you tried to update the touchpad driver? You can find it on the Toshiba website:
http://eu.computers.toshiba-europe.com => Support & Downloads => Download Drivers
What OS do you use and have you installed the notebook with the Toshiba recovery disk or Microsoft disk?
Bye

Latest version (Nov 14) has bug - 'connecting' freezes until touch touch-pad.

This same bug occurred over a year ago. I was able to get around it then by reverting to a previous release and then ignoring any subsequent prompts to load latest release. Now am unable to to the same because of "security issues". I can live with security issues as long as I can connect normally.
Connecting was perfectly normal - I then applied the update as requested - and immediately there were problems. "Connecting" spins for a few seconds then stops. Touch the touch-pad and it "wakes up".

So the touchpad awakes the loading of the page, but the computer is not in sleep mode. This is odd. However you also mentioned that it happened a year ago and that you had tried to revert to a previous version.
Have you considered making a back up of your profile and trying a clean reinstall? [[Back up and restore information in Firefox profiles]]
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]].
<b>WARNING:</b>Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. 
Please report back to say if this helped you!
Thank you.

The scroll feature on my touch pad does not work with 4.0. Works in all other apps including 3.6. What hapened???

I can not scroll through web pages with the scroll feature on my touch pad. It worked in 3.6 and all other programs that I use. I have tried 4.0 twice with the same results, I've restarted, rebooted etc.
This should not be application dependant but a system function.
Now I will either roll back to 3.6 where I have troubles with some secure sites or just dump the whole thing and try Chrome.

I have discovered the solution and it involves an issue I suspected. After the restore of my old Time Machine Lion files to my new MBP running ML, the restore restored my computer back to Lion. After an install of ML, my computer worked perfectly except the fancy Scroll and zoom featured we all love from the trackpad. Ha already installed ML on other partitions and the trackpad worked perfectly on them. Even the guest login's trackpad worked perfectly but not the main admin account.
First thought was to create a new admin account and copy everything from the old admin to the new admin and then delete the old admin account. Hated the idea because all files had to be copied rather than moved.
So what was left to do. I had thought of deleting all the apple preferences from the library and replace them with the contents of the library on another partition in ML. First I deleted old preferences many of which were old Lion preferences. That didn't solve the issue.
I forgot that Lion and ML HIDE the user library so I was working on the wrong library. Discovered the Terminal command "chflags nohidden ~/Library" and I chose to reveal the user library on a ML partition.
Solution:
I booted into another ML partition. I guess that I could have booted into the new admin user account and changed the permissions to access the old admin users Library But I chose to boot
from another ML partition: copy ALL the com.apple. XXXXX.plist files and the folder BY Host. It has special hidden files. Other way is to copy the Preferences folder we'll say into the Desktop.
I then proceeded to delete ALL the com.apple…….plist files and the Host folder into the trash. Then I copied all the apple.com…plist files and the Host folder and then rebooted. And now my wonderful Trackpad works as mountain Lion intended it to work.
I'm leaving this solution because there's someone else in the MacWorld with the same issue.
Ted

HP Touch Pad - Web OS Doctor FREEZES at 12% - Brick?

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