HP Touchpad Trade in Trade up - Samsung Galaxy Tab S

Good Afternoon,
I went to store SNELLVILLE GA (Store 776) last night, to do the HP Trade up Trade In for the Samsung Galaxy. I was denied the ability to trade it in as it was not in their system or shows up as discontinued. Funny thing is that I showed them this forum where there were other responses from my HP touch pad on the Best Buy Wifi. Yet the supervisor Ashley would not budge and said she cannot help me. Unfortunately the manager was busy helping other customers and was unable to assist me. 
If it's not too much trouble can someone from this forum help me? Possiby call the store and provide some guidance? I truly appreciate your assistance. I look forward to a prompt resolution. 
Please note that my tablet is in great condition.
No water damage,
No scratches
Powers up fine
Has screen protector
Thanks,

Hello velez2311,
I was very happy to read that you set out to participate in our Trade In and Trade Up promotion with the Samsung Galaxy Tab S. I’m disappointed to hear that your experience at the Snellville store was not what you had expected when you attempted to trade in your tablet.
You should be able to participate in this promotion, regardless of whether your qualifying tablet is found in our trade in system. Our store associates should be knowledgeable about how to process such a trade in should they be unable to locate your tablet model in our system. That being said, some stores do have further limitations.
I have reached out to the Snellville store leadership with the details required to process this promotion. I suggest that you make another visit to the store and request a manager assist you with this promotion.
You may view the Trade In and Trade Up details  here if needed. I'm grateful that you wrote to us about your experience.
Sincerely, 
John|Social Media Specialist | Best Buy® Corporate
 Private Message

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