HP Touchscreen - Windows 7

Is there a way for me to attache an external monitor to my all-in-one pc? I just got it and was told that because of the touch screen I could not attach another monitor.

Hi pguze,
This video is a little long (but very informative). About 2/3 of the way into the video they talk about how to use another monitor with a TouchSmart or All-in-One PC.
http://www.youtube.com/watch?v=WDQCXOSJGM0
...an HP employee just trying to help where I can, but not speaking on behalf of HP.

Similar Messages

TouchSmart 610 Touchscreen is not working (windows 7)

Hey guys,
I have had my TouchSmart for about 2 years, and it's been near a year that my touch input hasn't been working, but since I wasn't really using it, I never followed up until last week. But I was pretty upset when I realized I had a 2 year warranty which was just expired on 02/02/14. I have tried all be basic things that has been suggested on this site or any other sites, such as running Windows update (and yes I installed the optional updates as well). I have also checked and updated all the drivers, and at this point is running out of options. I have a bit of IT experience so I think I know what I'm doing but I'm running out of ideas. Any suggesstions?
HP TouchSmart 610-1100z CTO Desktop PC
Windows 7 Home Premuim - Service Pack 1
Product no: QB912AV
Everything in Device Manager seems normal (no warning signs)
Thank you for help in advance

Hello ShawnShamlou,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your t ouch screen on your HP TouchSmart 610-1280qd CTO Desktop PC is not working and you are now out of warranty. I am providing you with an HP Support document: Troubleshooting Touch Screen Issues in Windows 7 that will give you troubleshooting steps to help you resolve this issue. I would focus my attention on the subject "Pressing the touch screen does not do anything" as that is the section that applies to your issue.
Please re-post with the results of this document. Thank you for bringing your issue to the HP Forums. Enjoy the rest of your day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

HP 320-1030 WINDOWS 7 TOUCHSCREEN SOFTWARE AND WINDOWS 8 UPGRADE

Just purchased an hp 320-1030 touchscreen with windows 7 operating system. The advertisement was that you could upgrade to windows 8 for $15 and HP would refund the $15.00
When you read the upgrade information it states that HP Touchsmart applications are not compatible with Windows 8 and must be uninstalled before upgrade.
The Windows 7 touchscreen came with the following touchscreen applications:
HP Touchsmart 5.0
HP Touchsmart Music
HP Touchsmart Browser
HP Touchsmart Web Cam
Canvas
HP movie store powered by Roxio Now.
Is Windows 8 going to provide Replacement applications that will function as well ?
A Little help on staying with Windows 7 for an HP Windows 7 Touchscreen or upgrading for Windows 8.
If I knew about these limitiations I would have waited for a HP Windows 8 touchscreen.

Hello Shujan
I am happy to be able to link you to your HP TouchSmart 320-1030 Desktop PC Drivers and software here. You will find if you choose Windows 7 64-bit from the drop-down box and hit "NEXT" than scroll down you will see + Driver - Original and if you click on that you will find the drivers you are looking for.
I hope this resolves your issue and would like to thank you for posting on the HP Forums and have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Updated to Windows 8.1, Having Problems with Touchscreen, Bluetooth, and Mouse

So, I'm having a few problems that I've tried googling and even looking through all these threads about the same problems but I can't seem to find someone (HP tech OR User) with a solution.
I have a few problems:
1) Touchscreen doesn't work anymore
2) Mouse pointer does not appear on screen anymore (It's not "invisible" it's just completely not there)
3) Bluetooth file transfer from my phone (Galaxy Note 3) to laptop and vice versa does NOT work
There are also a few things that I've already tried:
1) Hardware and Software troubleshoot
2) Updating drivers
3) Removing and re-installing programs (Synaptic)
4) Connecting to a mouse (which solves the mouse problem, but when disconnected, the moust pointer is stuck where it was last pointing)
5) Restarting the laptop (multiple times into different modes)
My laptop is the HP ENVY TouchSmart m6-k025dx Sleekbook (Energy Star)
And I've only had the laptop for a few months. EVERYTHING was GREAT until I updated the stupid Windows 8.1 update. I've been sitting here for a good week now trying to figure out a way to fix this. Really about to throw this out the window.
PLEASEEEE AND THANK YOU!

Hello amykwon0520,
Welcome to the HP Forums.
I see that you've updated from Windows 8 to 8.1. That since doing so you have three primary issues with the Notebook. I will do my best to help you with this.
I thank you for provide the amount of information you have. I do have a few questions for you to start with though.
1) After updating to Win 8.1, did you make sure that all updates were completed? (Please check to make sure all Windows updates are completed, as well as using the HP Support Assistant to verify drive updates are completed.)
2) The driver updates that you've complete. What driver's have you updated? Where did you do the updates from? (device manager, downloaded from online, ect..) If downloaded, was it form this page: HP ENVY TouchSmart m6-k025dx Sleekbook Drivers?
3) Did everything work correctly prior to the updates to 8.1?
To address the issues that you mention having since doing the update, I have a document for each one that may help you with resolve it.
1) TouchScreen not working - Please following the troubleshooting in this document: Troubleshooting Touch Screen Issues in Windows 8.
2) Mouse point not appearing on screen/touchpad not responding - Please following the suggestions in this document: Using and Troubleshooting the TouchPad or ClickPad (Windows 8).
3) Bluetooth and file transfers - Please refer to this document: Using Bluetooth Devices (Windows 8).
*Note* All documents say Windows 8, but the steps do apply to 8.1 as well.
Try the documents for each issue and let me know if they are able to help you resolve the individual issues. Also, if you need further assistance please reply with answer to my questions above. I hope this is all able to help you out.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

Windows 8 HP TouchSmart IQ510la Wrong Monitor Detection and TouchScreen Dosen't Work

Greetings;
Well i've finally managed (trought a complicated and unnecessarily complicated process) to install Windows 8 Pro, and it worked (Not completly im trying to solve so many issues, somebody made a serious mistake when it said Win8 will work well with my TouchSmart) but now one of the many problems i have is that my touch screen dosen't work. Also when i go to Device Manager on Windows 8 the monitor is listed as PnP Generic and that shouldn't be, i have alredy checked on the forums and tryied every solution for these problems, my graphic card drivers are updated, but i haven't been able to download any drivers from HP driver page for my model for Windows 8, so i wished to ask a few questions:
¿Is HP or Windows working on this issues?
¿Is there a solution for this issues? and if yes ¿Where? if no then the question before applies.
¿Is there a work around this? and if yes ¿Where? if no then the first question applies.
Also i think i should provide this
Model: IQ510la
Serial#: {Removed for privacy}
Product#: FK963AA - ABM
Thanks in advance

Here are the specs for your HP TouchSmart IQ510la Desktop Computer. According to the specs, your computer was introduced for sale on or around 31-Jul-2008. Please see the HP document entitled "HP Windows 8 Upgrade - Important Upgrade Information";
Not all Windows 8 features may be available on all PCs.
Your particular experience with Windows 8 will be determined by the capabilities of your PC.
HP is providing upgrade instructions and drivers will be available for most Windows 7 systems sold after 1st October 2011.
If you want to restore the original operating system after upgrading, you must create HP recovery media before you upgrade.
Please note that if you purchased your system prior to October 1, 2011, HP has not tested these PCs or developed Windows 8 upgrade instructions or drivers for them. Upgrading such systems may be difficult or impossible.
Also see "HP Windows 8 Upgrade - Important Information Before Upgrading"
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Yoga Ideapad 13 touchscreen takes minutes to come to life since Windows 8.1 upgrade

I recently upgraded to Windows 8.1 then soon after I've noticed a problem where the touch screen doesn't work. Usually it starts working after the laptop has been active for a minute or two. It then works pretty much as normal but can sometimes stop again.
I've checked the drivers for it and it has the latest drivers according to Windows. I have applied other Lenovo Win 8.1 drivers but have seen nothing specific to the touch screen.
Anyone else experienced issues or have ideas to fix this?
Thanks,
Nigel

I've got my Yoga 3 14 about a month ago and it always gets ghost touches when I wake it up from sleep, which is solved by putting it to sleep again and waking it up again, which is quite annoying, but solves the problem. As it only happens when waking the notebook from sleep and not every time, it seems to be a firmware problem, which craches every once in a while or something like this.
I saw a thread where a guy returned his Yoga to the factory settings and it didn't have any problem for 2 days, when it came back and he had to send it to support, where they changed a lot of stuff, including the screen.
I don't think that it's a hardware problem, with the screen or the mobo or anything like this, because it'd happen always, but, I may be wrong, as I'm not expert.
If someone finds the solution for the ghost touch recognition, please post it here!
At first, I thought it was my dirty screen, but now I clean my screen everytime I turn it on and it keeps happening every once in a while.
It's annoying, as I said, but knowing that it doesn't happen everytime, it doesn't take any shine from the notebook for now,as I'm loving it!

Is there a way to set up a secondary monitor using an Envy 15t-j000 touchscreen with Windows 8

When I purchased my laptop, I was told that I could use a secondary monitor to view multiple documents, spreadsheets, websites, etc. I was also told that there would be a connection on the laptop, but there wasn't.
This question was solved.
View Solution.

Hi Phoenix,
I think you might enjoy reading this article:
What is the Difference Between HDMI and DVI? Which is Better?
Below is a short article about each type of connection: VGA, DVI, HDMI
Essentially, what you get, how much hassle you go through to understand and make a choice, is based on what you expect from the connection. VGA is low-res, dependable, and has been around the longest of the three types.
Decide Between VGA, DVI, and HDMI for Your Monitor Connection
I have not had any problems with any monitor when trying to connect it to Windows 8 -- the underpinings to Windows 8 are built from Windows 7. My experience: If the Monitor will connect to one, it should work on the other.
Some issues I have had with monitor connections include:
Nvidia graphics on a Win7 machine that had to be down-reved to work with one monitor (circa 2010?)
Irritating issues with the screen aspect ratio on a monitor that is forced to be connected to a system with a different native resolution than that of the monitor -- Do-able, just ps-ant irritating
Switching from one system to another when the monitor is connected to two separate notebooks that are up and running at the same time -- the "switch" is more seemless on some monitors than with others
Note that none of these issues are "show stoppers" for my purposes: I am not a gamer.
=====================================================================================
3 matches found for Envy 15t-j000
Select the model of your system below. You will find webpages for Software and Drivers, How-to information, manuals, and helpful advice on how to use your system and how to solve issues when they arise.
Please select one below:
HP ENVY 15-j000 Select Edition Notebook PC series
HP ENVY 15t-j000 Select Edition CTO Notebook PC
HP ENVY TouchSmart 15-j000 Select Edition Notebook PC series
HP ENVY TouchSmart 15t-j000 Select Edition CTO Notebook PC
HP ENVY 15-j000 Quad Edition Notebook PC series
HP ENVY 15t-j000 Quad Edition CTO Notebook PC
Happy Computing!
Kind Regards,
Dragon-Fur

Problem with Threads and "plase wait..."-Window

Hi everyone,
I have a problem that I'm not able to solve in any way... I have a time-consuming task (a file decryption) which I execute in a separate thread; I've used the SwingWorker class, like suggested by sun-tutorial, and it works right. The problem is that I have to wait that the decryption have finished before continuing with program-execution. Therefore I would like to display a "please wait"-window while the task runs. I've tryed all the possible ways I know but the problem is always the same: the waitWindow is displayed empty, the bounds are painted but the contents no; it's only painted when the decrypt-task has finished. Please help me, I have no more resources....
decrypt-file code:
public class DecryptFile {
private String cryptedFileNameAndPath;
private ByteArrayInputStream resultStream = null;
// need for progress
private int lengthOfTask;
private int current = -1;
private String statMessage;
public DecryptFile(String encZipFileNameAndPath) {
    cryptedFileNameAndPath = encZipFileNameAndPath;
    //Compute length of task...
    // 0 for indeterminate
    lengthOfTask = 0;
public ByteArrayInputStream getDecryptedInputStream() {
    return this.resultStream;
   * Called from ProgressBarDemo to start the task.
public void go() {
    current = -1;
    final SwingWorker worker = new SwingWorker() {
      public Object construct() {
        return new ActualTask();
    worker.start();
   * Called from ProgressBarDemo to find out how much work needs
   * to be done.
public int getLengthOfTask() {
    return lengthOfTask;
   * Called from ProgressBarDemo to find out how much has been done.
public int getCurrent() {
    return current;
public void stop() {
    current = lengthOfTask;
   * Called from ProgressBarDemo to find out if the task has completed.
public boolean done() {
    if (current >= lengthOfTask)
      return true;
    else
      return false;
public String getMessage() {
    return statMessage;
   * The actual long running task. This runs in a SwingWorker thread.
class ActualTask {
    ActualTask () {
      current = -1;
      statMessage = "";
      resultStream = AIUtil.getInputStreamFromEncZip(cryptedFileNameAndPath); //here the decryption happens
      current = 0;
      statMessage = "";
}The code that calls decryption and displays waitWindow
      final WaitSplash wS = new WaitSplash("Please wait...");
      final DecryptFile cryptedTemplate = new DecryptFile (this.templateFile);
      cryptedTemplate.go();
      while (! cryptedTemplate.done()) {
        try {
          wait();
        } catch (Exception e) { }
      this.templateInputStream = cryptedTemplate.getDecryptedInputStream();
      wS.close();Thanks, thanks, thanks in advance!
Edoardo

Maybe you can try setting the priority of the long-running thread to be lower? so that the UI will be more responsive...

I install window 8 and Unfortunatly all drive format. And all drive mix, now i have only 1 DRIVE C. I want Bit locker Drive's data Back

Last sunday i install a window 8 and this window format my all drive & make it 1 drive (DRIVE C). Before all of this i have 5 drive in different size with 1 Bitlocker protect drive.
So i try data recovery software to recover my data. i got back all my data without that ( bitlocker ) protected drive.
so please guys help me how can i get back data from bitlocker protected drives.
please please help me.

Hi,
I sorry for your experience, but there is no way to recovery the data encryped by BitLocker untill now.
BitLocker is designed to make the encrypted drive unrecoverable without the required authentication. When in recovery mode, the user needs the recovery password or recovery key to unlock the encrypted drive. Therefore, we highly recommend
that you store the recovery information in AD DS or in another safe location.
Please refer to the link below for the statement:
http://technet.microsoft.com/de-de/library/ee449438(v=ws.10).aspx#BKMK_RecoveryInfo
Roger Lu
TechNet Community Support

HP LaserJet Enterprise 500 Color MFP M575 - Can't scan from Windows

We recently purchased and installed an HP LaserJet Enterprise 500 Color MFP M575 to be used as a networked all-in-one solution for a number of offices. I have been able to get it set up on our network and have installed the appropriate drivers on the requested Windows 7 x64 machines, and network printing works perfectly. However, it seems that despite the fancy scanning features available from the all-in-one itself (scan to email, scan to a network folder, etc.), I can't find any way to do an old-fashioned scan from Windows.
I have installed the full software solution available on the driver download page for the device, and while Windows lists the device as a "Multi Function Printer; Scanner" it does not recognize it as an actual scanner. The built-in Windows Fax and Scan simply reports that no scanners are installed. The software installation did not include the HP Solution Center (which I am used to seeing from my experience with various other HP all-in-one devices) or any equivalent for direct scanning. The driver download page for the device does not include any separate scanning drivers, so I can't be certain if they were included with the full installation or exist at all.Some of our staff also use Adobe Acrobat to scan, and even that fails to recognize the MFP as a scanner.
We'll eventually be setting up the device to scan directly to a network folder, but we need a fallback while IT takes their time getting it set up; I can't imagine that the simplest option is not available at all. I must be missing something here, any assistance would be greatly appreciated.
Edit: To add, I also ran the HP Print and Scan Doctor. Interestingly, it reports the device as a printer and only offers to "Fix Printing" without any sort of resolution for my scanning problem.

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

Windows no longer detecting my Audigy 4?(Non-P

Hey all. I've had my Audigy 4 (non-Pro) installed and working super for about 50 days, but it started giving me a weird problem. Windows was no longer detecting the card! It was weird. DX Diag, programs like EVEREST... they all report no sound card whatsoever.
Here are my PC specs:
XP Home Edition
Albatron K8X800 Pro
S754 3200+ ClawHammer
x 2 OCZ ELPE 52 MB(2-3-2-5)
Visiontek XTASY X850XT PE
x 80 GB SATA 2 Seagate, x 80 GB Maxtor
Some other things to note:
XP has been repaired. Went from Service Pack , updates, and all the way to Service Pack 2. The card requires XP w/SP2, yes, so I have that covered.
Onboard audio is disabled through the bios. I have AC'97 integrated audio on this.
My motherboard has fi've PCI slots - although I can only access 4 because my video card is in the way, and I have tried three of those and I get the same problem.
I have tried it in other PCs in my house, double-checked each time - so it is not ESD as I originally believed. It works just fine on those PCs. It is being not located only on MY PC.
So guys and gals, I do not know what to do... I am stumped. It's the weekend so I can't call Creative support until Monday. I don't want to request an RMA through my warranty because clearly it's just a problem with my PC. What should I do?!Message Edited by Celsius on -26-2005 07:36 PM

Device not recognized in iTunes

IPod Touch/Phone 4gens No Longer Detected in WINDOWS MY COMPUTER but OK in iTunes

Since I have not found help online regarding the above situation I'm looking for help accordingly. For most folks it's iTunes not detecting i-Devices, but my situation is unique.
It started last night after I was on the phone for hours with Norton regarding error messages I was getting with Internet Security. Those issues have been resolved.
Again: iTunes detects and interacts successfully with ALL my iDevices. Windows Vista > My Computer no longer does.
Please help.

Just now I performed the following:
Turned off and turned back on AMDS(Apple Mobile Device) Service.
Disabled Norton Internet Security, and tried checking if Windows would see my devices.
For anyone who has Windows Vista you are familiar with the notes that play when you plug in a USB device: "da-dunk!" Low-High note dadunk indicates connected. High-low indicates it was disconnected.
I can tell there is a problem because right after the Low-High dadunk in Vista I get a triple Low-note Du-du-dunk.
Please help!

IPod is not recognized by Windows Vista - possible solution

During the past couple of weeks that I faced this problem I found out that a lot of people had the same question as I did.
Here is a possible solution.
I have HP Pavilion laptop with Windows Vista. After I connected my new iPod – it didn’t show up in My Computer as a new device and in Device Manager it was listed in “Other devices” with a question mark next to it. I already had iTunes installed – it didn’t show up in iTunes. On the attempt to reinstall the driver I had a message that the driver was found but an error occurred while installing it.
Here is what I did:
1. Install iTunes (it has iPod driver for Vista in it).
2. Turn on iPod and connect it to computer.
3. Restart computer with iPod turned on and connected to computer.
4. On the start up the computer will begin automatically installing the driver and the message will appear in the corner that new device is being installed.
5. After it has been installed – check My Computer – you should see it listed there.
6. Run iTunes and configure iPod.
iTunes might run a little bit slow when configuring iPod for the first time.
Good luck.

if only this fix worked for windows xp or even 2000 (at my job)
insane, but it IS a driver/usb problem i now know, at least i've gotten that far.

IPod not recognized by iTunes, Windows Vista prompts to format iPod drive

Hello,
I have IPod 80GB which I rarely use. Yesterday when I wanted to use it, I went to add a few new audios to it, connected to my computer and launched iTunes. I added the folder which contained audios to iPod, synced it and wanted to disconnect, but iTunes took excepionally long to finish.
When I clicked on 'eject' icon, I go a message saying 'some files are being accessed' or something like that. I waited for 5-10 minutes but it won't finish up, so I unplugged my iPod as I had to leave.
Later when I wanted to play, I noticed I had no audios in iPod at all.
Later when I got home, connected it again to computer, launched iTunes, but iTunes won't show iPod. A few minutes later, windows (Vista) prompted a message saying that it needs to format N: drive (which was iPod).
I tried diagnostics on tis site, restarted/reset iPod etc, but it didn't solve the problem. I removed and reinstalled iTunes as per instructions, still no use.
Then I called Apple support Canada and the guy on the phone said I need to pay to get support. He said he'd send me some documents via email which would solve the problem and hen I wouldn't have to pay. I gave him my email address, but so far I have recieved no emails from him. I have checked my spam and junk folders, just in case, but nothing there.
Anyhow, this issue came up all of a sudden, there has been no physical damage to iPod, I barely use it. maybe for few minutes here and there a month. I have had numerous problems in the past every time a new iTunes update come, it always creates problems. Last year I spent many hours after iTunes update make iPod unrecognizable so I had to go back to older version, then upgrade etc. I don't remember how I solved the issue, but it took a while and it turned out to be something of iTunes version issue.
I wonder if this is another of such issue. I hope its not a hardware issue with iPod. I'd appreciate any help.
Thanks

I just got Vista too and it does recognize my ipod, but itunes can't find a lot of my songs on the computer. I tried to uninstall itunes and reinstall it thinking that it would seach for new music when I installed it again but nothing new happened when I did that.

Windows no longer boots up, paging file error

I just reinstalled windows on my mac last week because until now I had been running the old beta version of boot camp.
Just a few days ago I started getting blue screens every so often and it happened again (twice to be exact) yesterday, however one of the times it booted up and informed me I might want to change my paging file size. Not quite sure what this was I went and found the paging file option in settings and found it was clicked on a set size...so I figured I'd set it on the option that lets windows decide for me hoping this would fix the blue screen problem.
I shut down my computer later that night and now windows won't get to the desktop.
When I start it up normally it runs the system check (which I cannot skip for some reason) which gets to 84% and then says \windows\Dump3865.tmp is cross-linked on allocation unit 1731772
Above it it mentions there is an invalid size for my page file.
I tried booting it up the in safe mode multiple times and every time it generates a list in dos and stops on windows\system32\Drivers\mup.sys
I really don't want to have to reload windows again. Is there anyway to skip the system check (it says press anykey, but that has never worked for me) or any other way to get my paging files back to the way they were?
Thank you.
Oh I'm running leopard with windows XP professional on a macbook pro (last years model) if that helps in anyway.
Message was edited by: Tommmmm

A. run chkdsk
B. What happens if you boot from XP CD and Repair System
C. system file checker - from command "sfc /scannow"
http://www.informationweek.com/news/windows/showArticle.jhtml?articleID=18530125 1
http://windowshelp.microsoft.com/Windows/en-US/Help/f768809f-ed90-415f-a83f-89b4 2108b3551033.mspx

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