HP Touchsmart 15 video green screen

Hello! I have an HP touchsmart 15, it's fairly new; about two weeks old and the operating system is windows 8. So maybe after a day or two there has been a green screen appearing instead of video. I used to be able to restart the computer and it'd be fine for a while, then it became more freqent. Now no matter whether I restart my computer or I'm just starting it up the screen will be green whether it be youtube or skype. This is also happening with my sister's computer and it is the same type. My roomate, who does not have the touch version does not have any problems with her laptop. Please help!
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View Solution.

Hi,
Try a clean installation of the Flash Plug-in as follows.
First, download the Flash uninstall utility on the link below and save it to your Downloads folder.
Flash Player Uninstaller.
When the download has completed, close all browser windows, open your Download folder and run the uninstaller. After this has completed, restart the notebook.
Next, ( unless you already have it ), download and install Firefox and then using Firefox, download and install the latest version of Adobe Flash. Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.
Close all browser windows before running the Flash installer.
Launch Firefox and see if videos etc play Ok in this browser - if they do, close Firefox, open Internet Explorer and click on the same Adobe Flash link above to get a prompt to install the Flash component. When done, restart Internet Explorer.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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****Click the White thumb to say thanks****
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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