HP TouchSmart 520-1047c Webcam Issue

My webcam has gone MIA. My Chrome Hangouts tries to launch and place a video call and reports it could not access my video camera.
The Camera HP High Definition 1 MP shows in the imaging devices of my Device Manager. I have uninstalled and reinstalled the device there it is using the latest Microsoft USB Camera video drivers.
I went to the Touch Smart Webcam application and launched it from there and particle reported several missing files that it uses for special effects. That didn't stop the camera from coming up and working OK.
I then went to the HP website and followed their webcam troubleshooting guide. It reccomends that you reinstall the webcam software using the Recovery Manager. So I deleted the existing Touchsmart Webcam software package from the Programs and Features Contro panel app launched Recovery Manager and Selecte HP Webcam software to be reinstalled. The install seemed to fo well no errors were reported. My problem is I now can't find the TouchSmart Webcam softare application to launch the webcam. Recovery Manger thinks it is installed as it asks be to uninstall it if I try amd reinstall it.
How do I find where the PC installed the software. Ir is not in Program Files(x86)/Hewlett-Pacard/Touchsmart where all the other TouchSmart aps are located.
Any ideas where I can find this or force the recovery manager to install it again?
Thanks in advance...
pdxpogo

Hello @pdxpogo,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are having issues with your webcam on your HP TouchSmart 520-1047c Desktop PC and require assistance. I would be happy to assist you, but first I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this I can provide you with accurate information.
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Similar Messages

Touchsmart 520-1047c Mouse and Keyboard will not work after sleep mode

I have an issue which I need some help with. When my computer goes to sleep the wireless mouse and keyboard will not work unless I restart, however each one will wake the system up but will not operate after that. I have tried just making the display go to sleep, both go to sleep but that makes no difference same issue occurs. The only work around I have found is going into the power settings and turning the sleep mode off for booth the computer and display. This does not solve the problem it just masks it. New batteries, unplugged and replugged the dongle, updated the bios and all drivers. Don't know what else to try. Anybody know how to fix this? Thank you in advance for your help.

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that the mouse and keyboard on your desktop computer does not work if your computer enters sleep mode, and I would be happy to assist you in this matter! To correct this issue, I recommend following the steps in this document on Troubleshooting sleep and hibernate issues (Windows 7). This should help enable your system to wake from sleep mode using your wireless keyboard and mouse. I also recommend connecting wired peripherals to diagnose the functionality of your keyboard and mouse. If your system is still not able to wake from sleep mode, please follow the steps below to restore the default power schemes on your computer: Step 1. Click the Start button
Step 2. In the search box, type "Command Prompt"
Step 3. Right-click Command PromptStep 4. Click Run as administrator
Step 5. At the command prompt, type powercfg /restoredefaultschemes and press Enter reference: http://superuser.com/questions/669571/windows-8-1-64-bit-power-schemes-gone Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
Regards

TouchSmart 520 1047c Picture App won't open

When I click to open a picture I get
The App Can't Open
There's a problem with Photo
Any help will be greatly appreciated
Running windows 8

Hugo, welcome to the forum.
It sounds like the tile has a glitch. You should Unpin the app from Start and go to the app in All apps and Pin it to Start again. This should solve your problem.
Here is a video to help you Unpin and Pin apps to Start:
Please click the "Thumbs Up+ button" if I have helped you and click "Accept as Solution" if your problem is solved.
Signature:
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HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
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Cannot install the latest version of flash player on an hp 520-1047c windows7 64-bit.

What is the fix to install the "Latest Flashplayer" with Windows 7-64bit on an HP Touchsmart 520-1047c? Any help will be greatly appreciated. Cannot view YouTube video without it.- Marko777

Hi,
Try the following.
First, download the Flash uninstall utility on the link below and save it to your Desktop.
Flash Player Uninstaller.
When the download has completed, close all browser windows and run the uninstaller. After this has completed, restart the PC.
Next, download and install Firefox and then using Firefox, download and install the latest version of Adobe Flash. Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.
Close all browser windows before running the Flash installer.
Launch Firefox and see if the videos play Ok - if they do, close Firefox, open Internet Explorer and click on the same Adobe Flash link above to get a prompt to install the ActiveX component. When done, restart Internet Explorer.
Regards,
DP-K
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Don't know power on password for hp touchsmart 520-1020 windows 7 64 bit

My touchsmart 520-1020 was powered off and when it came back on it was asking for a power on password. Can anyone help me with this? Please? when i enter a random password three times it doesn't give me a code. it shows a key each time i press enter after entering a password and after the third time it has an asterik. and then no more options. the date is shown at the bottom right hand corner.

Hello cmeryers76:
Your password should be the same one you use to log into windows. Why you are seeing a date is be yound me. This seems more like a bad virus or malware. If your sign in password still fails. Unplug the computer while this screen is still being displayed. This is what we call fource restart. Ounce the computer is completely off plug it back in and turn on your computer you should start up in safe mode screen option use arrow keys select safe mode with net working. Close out help and support window. Locate the the recovery manger and Click yes in prompt window if displays then select Microsoft System Restore in next two screens click on next You well eventually end up with dates listed choose a date before this event occurred then click next follow all command promts. Ounce recovery point has been completed run your antivirus software. Then do a PC Tune Up. Go to your control pannel and open up Performance Information and Tools select Adjust power settings on the right hand side. Then select Choose when to off the display. Next window switch all boxes to never. You will never have to worry about this ever again. On top of that the issues you face trying to wake up the computer from sleep mode.
If the same screen displays on start up by a chance then unplug the computer hold down power button for five secounds then plug it back in turn on computer tap f-8 key follow above recovery steps. If this fails to open in safe mode. Then full recovery is only option requires recover discs. Power off the computer turn it on and tap f-10 key and insert disc one of recovery disc follow all command prompts. Ouce fullrecover is completed follow the above dirrections for the display settings above switch all thee settings to never. frrw

I have a touchsmart 520 pc and installed windows 8 but it says the hp software is not compatible

I am running windows 8 on an HP TouchSmart 520 but it says the HP Software is not conpatible with windows 8 is it possible to get a compatible version

When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP makes hundreds of TouchSmart models that are all different. Without this information it may be difficult or impossible to assist you in resolving your issue.
THIS is HP's position on Windows 8 support and any HP computer not supplied with Windows 8;
Not all Windows 8 features may be available on all PCs.
Your particular experience with Windows 8 will be determined by the capabilities of your PC.
HP is providing upgrade instructions and drivers will be available for most Windows 7 systems sold after 1st October 2011.
If you want to restore the original operating system after upgrading, you must create HP recovery media before you upgrade.
Please note that if you purchased your system prior to October 1, 2011, HP has not tested these PCs or developed Windows 8 upgrade instructions or drivers for them. Upgrading such systems may be difficult or impossible.
and
Important information regarding additional limitations and requirements;
Screen Resolution Requirements
Limitations with DVD playback software
Limitations with Blu-ray playback software
Limitations with TV Tuner software
Secure Boot & other UEFI dependent features
Secure Boot & other UEFI dependent features
Limitations with touch screen capabilities
Windows 7 PCs with touch screens will not have full Windows 8 touch capabilities after upgrade.
HP PCs with touch input hardware designed for Windows 7 will provide a comparable experience for only two touch point applications after the upgrade to Windows 8. HP Windows PCs with touch input hardware will not support Windows 8 applications that require more than two simultaneous touch points.
Additionally, Windows 8 edge swipes may not be available due to the recessed bezel on HP touch systems shipped with Windows 7.
HP TouchSmart Magic Canvas and HP TouchSmart applications are not compatible with Windows 8 and must be uninstalled before upgrading. Note that content created using the TouchSmart applications such as Graphitti will not be available after upgrading.
Please send KUDOs
Frank
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Can I add a second monitor to a TouchSmart 520-1070?

Can I add a second monitor to a TouchSmart 520-1070? Can it be done through a USB port with a USB to DVI converter?

To connect your HP TouchSmart 520-1070 desktop computer to a second monitor or a TV, you will need to purchase a USB-to-video adapter. I recommend the eVGA UV Plus+ 19 USB-to-Video Adapter, however many of these other USB-to-video adapters should also work.
FYI... with a touch screen, you can only "clone" the desktop... trying to "extend" the desktop may cause problems using the computer.
Frank
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
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Is there a way to connect an Xbox 360 to an HP TouchSmart 520-1030?

I have had this HP TouchSmart for well over a 2 years. This one question came to mind. Can you hook an Xbox 360 to an HP TouchSmart 520-1030? I have looked and Looked and found nothing helpful on the web.
Specs are: HP TouchSmart 520-1030
Intel Core i3-2120
4 GB's Of ram
No HDMI
This question was solved.
View Solution.

Hello ScreenNameHere,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are looking to connect your Xbox 360 to your computer. First if you do not mind what is it that you are trying to do? Are you trying to use the TouchSmart as a monitor to play on or are you trying to use the internet access on the computer? As well, I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this we can provide you with accurate information.
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Flashing bars intermittently appearing on edges of Touchsmart 520 screen

I have an HP Touchsmart 520 PC which is about 2 years old
Product Name: 520-1061uk
Product Number: H0N10EA#ABU
Operating System: Windoes 7 Home Premium 64-bit Service Pack 2
Recently white flashing bars have started intermittently appearing at the edges of the screen. I have run diagnostics and all pass OK. Have attached a couple of pics showing the flashing bars as the HP diagnostics was loading below.
I presume this is a hardware failure but could anyone tell me whether it's most likely to be the screen, motherboard or video cable?
Thks
S.

Hello swatters2000,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how there are flashing bars intermittently appearing on the edges of Touchsmart 520, and I would be happy to assist you in this endeavor!
Since the lines on the screen are likely to have been produced by the graphics card overheating, I recommned following this document on Reducing Heat Inside the PC to Prevent Overheating. This should help clean out any excessive dust, allowing the fan to cool the desktop effectively.
If the issue persists, I recommend contacting our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
Best Regards
MechPilot
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HP touchsmart 520, error unable to start bluetooth stack service

I am wanting to use the bluetooth feature on my Touchsmart 520 for transferring pics, audio files etc. My periphal device is a Samsung Galaxy S5. My phone shows that it is paired with my pc, when i try to access via bluetooth I get the error message unable to start bluetooth stack service. My Touchsmart uses the Broadcom adapter that came with the pc. Help!!!
CapnRon1

Hello @CapnRon1,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are having issues transferring files between your Samsung Galaxy S5 and your HP touchsmart 520 Desktop PC. I am providing you with some steps you can try below:
Step 1. Go to device manager
Step 2. Right click on "Bluetooth Peripheral Device" that you want
Step 3. Select "Update Driver Software..."
Step 4. Choose "Browse my computer for driver software"
Step 5. Choose "Let me pick from a list of device drivers on my computer"
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" at "Manufacturer" list
Step 8. Finally select "Standard Serial over Bluetooth link"
If you are still unable to pair with a Bluetooth device try the following:
Step 1. Search for "Change device" in the Windows 8 Start menu.
Step 2. Click on where it says Change device installation settings.
Step 3. Select the No, let me choose what to do option.
Step 4. Check the automatically get the device app option
Step 5. Click Save changes to save the settings you just chose
As well you can try this:
Step 1: Go to RUN (Windows Logo + R) and type “services.msc” and Enter
Step 2: Now find “Bluetooth Support Service” and double click on it
Step 3: Now click on Log On Tab and Type in "Local Service" without quotes
Step 4. Click on “This Account”
Step 5: Now remove any passwords leave the password field blank
Step 6: Underneath the upper left title should be a hyperlink "Start" Click it
You can also check:
Power Management tab and unchecked the box that said "Allow the computer to turn off this device to save power." Problem solved. Thank you for your willingness and persistance in helping me resolve the issue.
I would be happy to assist you further is you require it, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Touchsmart 520-1030 touchscreen not workin with windows 8

my touchscreen is not workin on my touchsmart 520-1030 after resetting windows 8

Hello onecoray. I understand you're having some issues with your touchscreen.
Try the solutions offered in this thread and let me know the result.
Have a great day!
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Click the "Accept as Solution" button if I resolve your issue.

Touchsmart 520 windows 8.1 audio

i've upgraded my touchsmart 520 to windows 8.1 however i've lost audio. windows finds a driver but encounters an error when installing it !!
anyone suffering the same ? or found a resolution ?

Hi DWSo91945:
Thank you for your inquiry.
There are a number of Touchsmart 52 models.
To assist you better I will require some additional information.
What exact model do you have?
Have you tried running the HP support assistant ?
Have you checked and installed all the Microsoft updates?
Have you tried scanning for new hardware from Device Manager?
Have you checked the manufacturer's website for any updates?
Sparkles1
I work on behalf of HP
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Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

TouchSmart 520-1050

First off I just received my new TouchSmart 520-1050 a couple days ago and overall am extremely satisfied with it. The screen resolution, clarity and brightness is outstanding.
The issue I have checking the system performance is that I have a rating of 4.6 which is due to the graphics card.
So my question is can I upgrade the card and if so where is it.
And at the same time would upgrade the 6GB RAM to 8GB RAM which it should have come with anyway and where would that also be locared in the system.
This question was solved.
View Solution.

I would not install the Intel drivers, I would stick wiht HP's and you're not going to see much of a difference since the Intel graphics are very average in their performance levels.

Touchsmart 520 as a Secondary Device

I have a Touchsmart 520 and the screen would serve as a very nice monitor. I was wondering if it is possible connect it to a PC with an HDMI cable and use it as a monitor to save some cash. Google is not my friend, so-.. Any suggestions?
This question was solved.
View Solution.

Hello @Hillbilleh,
I understand you are looking to use the HP Touchsmart 520 screen as a monitor and are wondering how to go about doing it. Unfortunately, you cannot do as you are wanting to do. The HP Touchsmart 520 is a computer with a screen built in and not a screen with a monitor built in. This means asside from the HDMI Gaming port ALL the other ports actually lead in and out of the computer and not into the monitor. This makes it very difficult without ripping the computer apart to use the screen in the way you are wanting to do.
I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Touchsmart 520-1020

I had an earlier version of a Touchsmart desktop that allowed me to highlight and then drag down on the screen. I made the settings on the old Touchsmart and the Touchsmart 520-1020 match, but I still cannot seem to get that setting to work. Does anyone know how to get this option to work as I use it constantly.

Hello @LoosDig,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are having issues selecting mutiple items using the touch feature on your HP Touchsmart 520-1020 All-In-One Desktop PC. The ability to select by dragging down on the screen should be simply a matter of literally dragging down on the screen. If this is not working I would recommend you ensure that you have ALL the Windows Updates installed as well as ALL the HP Updates on your computer. You may also wish to ensure that you have the proper graphics drivers installed. You can do this by selecting your operating system from the drop-down box on the HP TouchSmart 520-1020 Desktop PC Drivers page and clicking NEXT. You can then scroll down to your drivers and ensure that the proper and most up to date drivers are installed.
If you do this and you are still not able to select by dragging down. Try holding down CTRL on your keyboard or click on the virtual keyboard in the bottom right and then dragging down to select multiple items.
Please feel free to re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

HP TouchSmart 520-1047c Webcam Issue

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