HP Touchsmart 600 - 1050 PC Recovery Disc or Media NEEDED as soon as possible

1/10/15
I am praying for FAVOR with HP (Supervisor) and that you can HELP me!
I MISS my desktop, I am typing from my old HP compaq laptop, running Windows XP.
I have a out of warranty -
HP Touchsmart 600 PC  (600-1050)
Windows 7 Home Premium 64 bits.
Product number NY538AA-ABA.
Software build number 94nav6pra5. 
Service ID # 041-410
Any other information needed, just let me know. 
I desparately need the one time HP RECOVERY DISC, USB Recovery Media or information on a harddrive. 
I  am willing to purchase, if it is a reasonable price, because of limited monthly income.
When I bought this computer, i tried to burn the recovery DVD's, but they never burned and then I forgot about calling HP.
By this time I was too sick to call and this year (2014 / 2015) is the first time in three - four years that I feel more like my normal self.
What happened?  Right before Christmas 2014, I downloaded a CD for a present and now my hard drive is badly corrupted or has totally crashed (maybe loosing all my pictures and documents).    
I have the pay monthly HP Smartfriend service.  HP has worked by remote on this computer several times, trying to help me get it back running properly.You may be able to access their records to get information needed to help me .
Now, the computer will NOT move pass the HP Splashscreen with clicking noise!
*** Due to the past few years of health issues, surgery and medical expenses, I can NOT buy a "new" computer at this time!  
I want to at least TRY to get this computer restored and running for two more years!
I am willing to spend few dollars ($50.00 - $75.00) to replace this harddrive and with the recovery media than to spend several hundred dollars at this time!
I have NEW email address and cellphone number, but did not want to post it here, public.
 I don't know how to change it in this forum, but I will try to figure it out so you can contact me and mail this to me right away!
Let this be my 2014 / 2015 Christmas Present!  
Your help is GREATLY appreciated!
C. Grimes

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Similar Messages

  • TouchSmart 600-1050 - Graphics Problem with MS Outlook

    I have a TouchSmart 600-1050. When I open MS Outlook, and then open the Calendar in a separate window, the window opens as non-maximized and everything is fine. When I maximize the window (I start in Week view), the tasks below each day do not stretch to fit their now wider column. It's as if the graphics don't recalculate for that screen element. Once I am maximized and see the problem, I have to switch to another view (e.g. Month or Day) and back to Week and it will fix itself. Feels like a graphics problem, underpowered chipset or bug in driver (?).
    This was not a problem on my HP Desktop I had before, and it is not a problem on my 3 year old Lenovo ThinkPad X60. All are running W7 and using Office 2007.
    Any ideas? The graphics driver is up to date according to HP Update and Device Manager.
    Thanks!

    Thanks for your reply. I tried both of your suggestions and the issue occurred in both. I've never noticed the sub-content not maximizing properly in other apps, but haven't tested thoroughly.
    Any other ideas would be greatly appreciated.
    - Should I checked a different way to see if I have the latest drivers?
    - Is there any way for me to upgrade my 600-1050 with the graphics card in the 600-1055? The 1050's "Mobile PCI Express Module" is open/available. Could I buy the nVidia GeForce GT 230 that comes with the 1055 and hook that up?
    Only reason I suggest this is that the graphics seem sluggish to update at times.
    Thanks.

  • Memory modules not working on HP Touchsmart 600-1050sc desktop - update BIOS ?

    Hi
    I just bought 2 x 4GB DDR3 PC3 12800 memory modules from Cruical (see http://eu.crucial.com/eur/en/touchsmart-600-1050sc/CT5311446)
    The modules does not work on my HP Touchsmart 600-1050 sc desktop. Acc to HP specs it should support 2 x 4GB (max 8 GB in total).
    But the computer does not start (I have installed the modules correct). The manufacturer advises me to update my BIOS.
    I wanna ask you guys, before I try suhc a thing, is there any chance this could help?
    Thanks

    Hi,
    Its specs:
    Memory upgrade information
    Dual channel memory architecture
    Two DDR3 SO-DIMMs (200-pin) sockets
    SO-DIMM type-PC3-10600 (DDR3-1333)
    Non-ECC memory only, unbuffered
    Supports 2 GB DDR3 SO-DIMMs
    Maximum memory only if using 2GB DDR3 DIMM modules.
    Supports up to 8 GB on 64-bit PCs
    Supports up to 4 GB* on 32-bit PCs
    Please try PC-10600 RAM
    Regards,
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • WiFi on TouchSmart 600-1350

    I have a wireless network in my home and my desktop (HP TouchSmart 600-1350 Desktop PC) was connected to it and now it is not.
    I have tried enable the wireless network (not found), I have disabled the ethernet connection (which there is no place to connect an ethernet to my desktop), and I have restarted my router and still nothing.
    I have other comptuers and devices on this wifi network and they are all working fine.
    How do I fix this?

    Hello AngelicMarine:
                 You reinstalled the software and drivers for the 802.ll LAN wireless . It still does not work. Things as you know eventually burn out. This means your wireless card is bad. No they are not easy to replace. Where you able to locate the port for internet cable?  If so then that's  is all you can use untill you call HP Direct Support and have them replace the wireless card and service your computer for any upcomimng hardware failers. I would not trust a thrid party computer repair shop breaking down the computer. To much is envolved just getting to Lan module one mishap could damaged your motherboard or bazel screen.  Yes you are out of warranty the HP Derect Support will give you a set price for the replacing the Lan module it comes with a 1 year waranty. This is the good part if your computer comes back with any kind damages to it.  HP has to and will fix them free of charge.
               My HP Touchsmart 600-1050 went in for a motherboard replacement the computer was returned to me damaged it had deep scratches in the bazzel screen and the touch screen was not working in sections so they had to replace it also the back support leg was cracked.  They spent more money on this computer then what it is worth just in parts alone.  Another poster is in the process of getting a new computer because HP Direct Support damaged it beyond repairs. Rember to always ask to speak to supper visors and do as little with phone tech operators . I am not allow to post HP's contacts here in forom moderators hate it. When call HP Direct support dial extension 79 ask to speak with the CTO, He will see to it that your computer is fixed.
           These computers are nothing like the old computers were like. It's bad enough just replacing the Optical drive . Have you ever removed the back cover of your computer?  The Lan module is at the bottom and the antenna for it is near the web-cam.  That's a lot of layers to break down lots of tiny screws and parts to  remove and put back not an easy task.
    frrw

  • Can\'t install windows 8 on my hp touchsmart 600 pc

    I have an HP touchsmart 600-1050 ru PC , serial number [Personal Information Removed], Product number : VS258AA-ACB running windows 7. I  bought an upgrade for windows 8 on 27th October 2012 and up until now i can't have it run on my PC. Please tell me what to do  to have my windows 8 install
    This question was solved.
    View Solution.

    Hello bromeo:
            Sorry champ our computers were made before windows 8 was even thought of. HP did not go back that far to develop drivers for Windows 8 for our computers HP Touchsmart 600-1050 series or 300 series. Our computers only have eight point touch. Windows 8 requires 10 point. Yes you can install windows 8 but you will loose touch features as well as many other features as well. Please look up Windows 8 on touchsmart here in this forum. You will see how others have installed it. What software they were no longer able to use and the features that they learned to live with out. After you have read it then you can decide if you want to take a chance and do the up grade or not. If you do the up grade remeber that your computer will not function correctly afterwards. Why is that? Because HP has nor will they ever develop the drivers for our computers and third party has not develop them as well. You will see what others had troubles finding. frrw.

  • 600-1050 Upgrades and advice?

    HP 600-1050
    Intrel (R) Core (TM)2 Duo CPU T6500 2.10 GHz
    4.00 GB Ram
    64 Bit windows 7
    I am looking for some speed and performance upgrades. I am upgrading to 8.00 GB ram already so anything other than that. I am wanting to know if there is upgrades for the processor or ways to boost the speed some more. I have a 2 TB hard drive already and it is not full. Thanks!

    Hello ct3737:
            No it looks like you have done every thing already. Now if it is speed you are looking for that's all done turning off things in serives and making changes in your IE 9 browser. My HP Touchsmart 600-1050 is at the repair center. My start up is less then 20 secounds on it. It should be here in a couple days. Please go to this fixhttp://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/My-quizzical-laptop/m-p/2412047#M60694 . so I do not have to retype proceedures again. This is a start. For the things in servises I turned off I will email you my screen shots of services to turn off so you can compare your service windows to that when my computer arives. You can purchase this software as well to speed up your computer as well.http://www.totaldefense.com/shop/total-defense-pc-tune-up.aspx It works great as well if you do not want to go through manually adjusting your computer. The biggest thing when changing out coponets is that you can damaged the operating system. Trying to find drivers is another issue. These things will make your computer much faster. Soon as my computer comes back I will email you my screen shoots. You are welcome frrw.

  • Where can I purchase a Windows 7 Pro or Windows 8 Pro recovery discs?

    Guys,
    I have a Thinkpad T500 which I installed an Oracle Linux OS. Now I want to restore my gear to a Windows 7 or Windows 8 pro.
    My question is where can I buy from Lenovo the said recovery discs?
    P.S. I lost my recovery discs and I need one to recover my system to factory setting.
    Thanks. (",)
    Lenovo Ideapad Laptops: G460 Lenovo Thinkpad Laptops: T500
    USED To own: IBM T42 and IBM R50e. Very tough laptops that last.
    Solved!
    Go to Solution.

    You might wish to try calling Lenovo Service to see if they can provide/sell you a WinVista set.
    Country or Region
    Product
    Language
    Telephone number
    Hours of operation
    Philippines
    THINK-branded products
    Tagalog, English
    1-800-8908-6454 (GLOBE subscribers)
    1-800-1441-0719 (PLDT subscribers)
    8:30 AM - 5 PM
    If they can, you could install it and then use an upgrade disk to get to Win7 or 8 Pro and be within license compliance.
    Regards.
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
    Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
    PM requests for individual support are not answered. If a post solves your issue, please mark it so.
    X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
    I am not a Lenovo employee.

  • Touchsmart 600 battery operation

    Is there a way to power the Touchsmart 600 PC from a battery source? Needed for motion analysis application where regular power is not availble.

    The cleanest solution would be to use a DC/AC power inverter  to connect to the battery that can output at least 250 watts continuously (more is better).  Look for one that outputs a "pure sine wave".   Most cheap inverters do square wave's - which play hell with electronic equipment.
    -dm (a long-time HP employee, but the comments/suggestions here are my own, not my employer's)
    -DM (HP Retiree)
    NOTE: If this helps you or solved your problem - please say thanks by clicking the white kudos star on the left.
    If you think this would also help others, please mark 'Accept as Solution' to help them find it easier.

  • TouchSmart tx2-1370us Recovery Disc Set Failure

    I am posting on behalf of my sister.  Here is her story:
    Her TouchSmart tx2-1370us notebook's screen broke a while back.  It was under warranty from where she bought it from so it was sent off to be repaired.  When it came back the screen was fixed but there was a note stating they had lost her Windows 7.  The computer loaded and ran perfectly fine but it had the 'this is not a genuine copy of windows' pop-up.  She claims she was unable to read the product key sticker under the computer good enough to get it to accept anything she entered.  When she called the store, they told her HP would be able to help recover it.  HP sold her recovery discs that were supposed to restore the computer.  It is a 3-disc set, 2 labeled System Recovery DVD Windows 7 Home Premium and 1 supplemental CD labeled Application & Driver Recovery CD.  The CDs were ran multiple times always coming up as unsuccessful after the first 2 CDs.  I won't get into her customer support experience but she claims she spoke on the phone with HP 6 times over the course of a week and nothing they had to say or offer helped.  Always unsuccessful recovery message.  She gave up, almost crying at this point, and I said I'd try.
    After a little searching I found a patch on HP's web site which would supposedly fix the recovery discs issue.  The patch was installed correctly, green checkmark and all, and all 3 CDs ran through successfully.  The computer rebooted and the HP Software Installation screen ran for a while before another restart then the usual recovery unsuccessful message.  I tried it plenty of times with the same result everytime.  I saved the log from the last go at it and will post it below.  It appears the BIOS states Vista as the OS but she bought the computer pre-loaded with Windows 7.  Could there be something in that fact causing an issue?
    Someone suggested to reset the BIOS to factory defaults but that didn't work either.
    When saving the log to USB I could see all the files, there's 3 drives listed SDV(C Local Disk(D & BOOT(X
    Any help or suggestions would be appreciated.
    Here is the log:
    [ 2:30:01.41] Entering Checking OS Edition...
    [ 2:30:01.41] Check RStone.ini file to determine the requried edition.
    [ 2:30:01.44] Exiting Checking OS Edition...
    [ 2:30:01.46] Check if Upgrading Win 7 is required.  
    [ 2:30:01.47] Current Edition is [HomeBasic]...
    [ 2:30:01.47] Required [Starter]. Don't need to upgrade...
    [ 2:30:01.47] Required [Starter] ...
    [ 2:30:05.17] Required [Starter] Edition. But, OS is not [Starter]...
    [ 2:30:05.17] Upgrading OS edition might have some problem...
    Deployment Image Servicing and Management tool
    Version: 6.1.7600.16385
    Image Version: 6.1.7600.16385
    Current edition is:
    Current Edition : HomeBasic
    The operation completed successfully.
    Component: TDC Preinstall Diagnostic Tools for Windows 7 - TDC
    Error found: You have set Vista Flag on a Win 7 image, please use EEPROM to set ~OS SKU~ value = 2
    [ 2:38:37.07] --------------------------------------------------​----------------------------------------
    ***Factory Update Failure !! ***
    [ 2:38:37.07] Suggest to create PIN-log and send to TWN PDC NB-PreinPM for further analysis ...
    [ 2:38:37.07] --------------------------------------------------​----------------------------------------
    [ 2:29:20.80] Start BBOffline.cmd...
    UPDrv=[C:]
    [ 2:29:21.35] Set UIA Error Code to 951
    [ 2:29:21.68] Starts [FixUps].
    [ 2:29:21.68] --------------------------------------------------​-------------------
    [ 2:29:21.68] FixUps.cmd...
    [ 2:29:21.68] create overall progress info...
    [ 2:29:21.72] FixUps.cmd completed...
    [ 2:29:21.72] --------------------------------------------------​-------------------
    [ 2:29:21.72] Starts [Tweaks for SSRD].
    [ 2:29:21.72] --------------------------------------------------​-------------------
    [ 2:29:21.72] SSRD Tweaks to change user default locale...
    [ 2:29:21.72] Copy C:\System.sav\Util\TDC\MCPP\FBIRES\FBIUSRES.DLL.
    [ 2:29:21.76] Run "IntlCfg.exe -skudefaults:en-US -image:C:".
    [ 2:29:27.64] --------------------------------------------------​-------------------
    [ 2:29:27.64] Starts [Sleep 10 sec].
    [ 2:29:37.68] Starts [Create RStoneFUpdate.INI].
    [ 2:29:47.78] Starts [create 1GB Pagefile for offline].
     Volume in drive C has no label.
     Volume Serial Number is 60E6-4F60
     Directory of C:\system.sav\bbv
    01/01/2001  02:29 AM     1,073,741,824 pagefile.sys
                   1 File(s)  1,073,741,824 bytes
                   0 Dir(s)  26,019,311,616 bytes free
    [ 2:29:47.85] Launch PININST.exe for Offline ...
    [ 2:30:13.27] Start SysID Check...
    [ 2:30:16.34] Start Option Code Checks...
    [ 2:30:18.37] Start PIN Tweaks...
    [ 2:30:19.44] --------------------------------------------------​-------------------
    [ 2:30:19.44] PIN Tweaks to hide All for BurnBoot BBV and BBV2 on restored image...
    [ 2:30:19.44] Update PININST_BBV.ini ...
    [ 2:30:19.46] Update PININST_BBV2.ini ...
    [ 2:30:19.48] Update PININST_BBV2POST.INI ...
    [ 2:30:19.49] Update PININST_BBVClean.INI ...
    [ 2:30:19.52] --------------------------------------------------​-------------------
    [ 2:30:20.40] Start Factory Update(s)...
    [ 2:30:27.43] Start QFE Offline installation...
    [ 2:38:36.81] PININST_OFF: PASSED...
    [ 2:38:36.91] Type C:\System.sav\Logs\BBFindEr.log...
    [ 2:38:36.93] Type C:\System.sav\Logs\BBFindE0.log...
    ---------- C:\SYSTEM.SAV\LOGS\BBFIND4QFE.LOG
    [ 2:38:36.93] Check FUList.log if there is duplicate Desc...
    No duplication.
    [ 2:38:37.05] No Duplicated Desc is found... PASSED.
    [ 2:38:37.05] There was no Factory Update...
    This question was solved.
    View Solution.

    Lets take a chance it is for W7
    go here and download the correct version of W7 (home or pro, they don't have a starter edition), bit version 32 or 64, and language, it will be a very large iso file, once downloaded, burn it to a DVD+R blank disc as an Image, this can be done on a Windows 7 PC, by right clicking on the iso file and select "open with" > "windows disc image burner"
    http://www.mydigitallife.info/official-windows-7-s​p1-iso-from-digital-river/
    This will make a regular windows 7 install disc you can use to get Windows installed, use the key to see if it will activate.
    Then you will have to download drivers for your particular model from the HP site and install.
    http://h10025.www1.hp.com/ewfrf/wc/product?product​=4041813&lc=en&cc=us&dlc=en&task=&lang=en&cc=us

  • Envy touchsmart 17 recovery discs not working?

    I just got my laptop its A HP Envy touchsmart 17 model:17-j043cl.
    I made recovery discs right away because I also bought A Samsung EVO SSD 250 gig HD to replace the slow 1TB 5200rpm HD my laptop came with. Everything went good with making the recovery discs and it took 6 blank sony dvd-r to compleat using the HP included software(only lets you make 1 set or copy).
    Now I do all the nessarry HP updates and OS updates.
    I power down my new laptop, remove factory HD intall new Samsung SSD 250 gig HD in its place. power up the laptop and try to use recovery discs to load onto the new samsung SSD drive........Well NO LUCK, I get an error screen saying:
    "The system recovery media does not support this compiter. You are not able to restore this system with the media"
    So I do alot of searching I find that many others have had this same problem, and they resolved it by reverting back to previous BIOS, I know my BIOS was updated to f.43 after i made discs, how can I go back to what it was before the update to see if the recovery discs will work?
    or is there another solution??

    Hi Rizzo7883,
    Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY TouchSmart 17-j043cl  Notebook and  having to restore the BIOS. Here is a document on restoring the BIOS back to defaults.  
    Hope this helps.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • Touchsmart recovery discs fbi 945 red screen error

    Hi guys, i have a hp touchsmart 310-1120a all in one computer, got 4 recovery discs sent out to me to restore computer back to windows 7. With no help from hp ringing and online 5 or more times, after 3 or so hours of installing i get a red screen with a fbi gui error 945, telling me to restart and order, so i cant finish installation, an ideas would be great to help out, no pc for 2 weeks and spent days on trying to fix .

    Hi:
    Please see this related thead from the business support forum.
    http://h30499.www3.hp.com/t5/Business-PCs-Compaq-Elite-Pro/Full-restore-quot-red-screen-error-quot/m...
    The one that worked for me was this post...
    Solution:
    When you finish installtion with errors. Boot PC with your OS from DVD; but not with HP disc's - just clean OS from MS. Then choose repair options and choose Startup Repair. When it finish; then remove disc and reboot.
    If you don't have a plain W7 installation DVD or flash drive, make your own.
    Download the applicable version of the W7 ISO file you need from the link below.  Use the SP1 Media Refresh files.
    http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag...
    Then use this tool to make the ISO file bootable onto a DVD or 4 GB USB flash drive.
    http://www.microsoftstore.com/store/msusa/html/pbPage.Help_Win7_usbdvd_dwnTool
    If worst comes to worst, you can use the W7 DVD you made and the Windows 7 product key on your PC's case to install a plain version of W7 and then get the drivers from your PC's support and driver page.

  • Cant install any driver for Hp NVidia gt230 on Touchsmart 600-1055

    Last few years I bought a HP Touchsmart oversea when I travelled to US then I brought it back to Australia. First couple months it was fine then one day I turned on the PC then It is just black screen after the window 7 boot screen then restart after few seconds. It keeps repeating that process unless I go to Safe mode and remove its NVidia driver and replace with window standard driver ( Video Controller VGA compatible) then I can boot up the window normally but cant use any program that require the delicated graphic card. I have tried hard to find its driver from every resources that I can find on the internet including Hp website and NVidia webiste but still again no luck. for 3 years I still cant find the driver for this that can make it working. What happened? is it my graphic card physically fault or because the software isusse? I forgot to mention that I even try to use the DVDs that I orders from HP USA and try to factory recovery but it is still having the same issue. I try to install many different version of window in cluding win 7 32&64 bits, Window 8 pro 64 bits then STILL NO LUCK. So could anyone please tell me what happened and how to fix it cause as I am aware that HP australia not support for HP USA product and I dont want to see my expensive desktop become a brick. 
    Thanks

    Hello Trung_Hau_Le,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I understand that you are having issues where you cannot use the higher end graphics card installed in your HP TouchSmart 600-1055 Desktop PC. The issue you are describing appears to be a physical issue and I think it would be best if you contacted HP technical support for repair options.
    US support link to contact options for HP products purchased in the US.
    Outside of US support link to contact options for HP products purchased outside the US.
    Now just because you purchased the computer in Australia does not mean your warranty is not good in the US. I am providing you with a link to theHP Global Warranty and FAQs, which states the following:
    HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B)
    This means that your computer  receives the same treatment in the US as a computer sold in the US. I would recommend you contact HP Technical Support to have your issue addressed.
    I would like to thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • HP Touchsmart 600 PC blue screen and video problems

    Hi,
    Just a quick bit about me before I get started.  I am A+, Network+ and Security+ certified and have been working on computers for years.  But this time I've run into something I haven't been able to diagnose and my friend doesn't want to format and reinstall windows on the machine.  I've been working on a friends computer and its a HP Touchsmart 600 with Win 7 64bit.  The biggest issue he is having is every few days it blue screens.  The latest one was caused by ntoskrnl.exe ( nt+8f1b2 ).  The majority of the blue screens have been ntoskrnl.  I posted all the minidump files over on another forum and it was suggested Norton was causing the problems so I removed it but it hasn't solved the issue.
    The other issue he is having is every now and then the screen gets blurry.  He had been resetting the computer to fix this and I assumed it was a hardware problem.  But it happened to me while I was looking at it last week and right after that I got a UAC control box that popped up for a program I had been installing and it was clear and when I clicked allow the entire screen cleared up and was just fine.  I've updated all drivers on the machine and it has all the lastest windows updates.  It doesn't have the latest touch screen software that is out.  I believe it is version 4.0?  He has the 3.0 version and he doesn't use the computer as a touch screen he uses a mouse and keyboard.
    Any help or advice on this would be greatly appreciated.
    thanks,
    Dan

    Hello Alaric_Eisen:
               Shut down your computer. Or just disconnect the power cord. Reconnect power cord if you used that method. Turn on computer and holp down on F-11 key this is your full recovery method. Your computer should start a full recovery to factory settings. If this fails then you know the hard drive is shot or memory chips are damaged. Then take your computer in for repairs. Good Luck I hope the  full recovery does the trick. Oh it will tell you if recovery fails another screen will display with more options just click on dynastic if it is your hard drive massaged will be hard drive not excist. Means hard drive is not being detected. Send computer in for replacement of parts.

  • Start up issues on HP Touchsmart 600-1390

    I recently noticed that my HP Touchsmart 600-1390 would shut down and then restart while working, viewing e-mails, etc.. I thought this was something out of the blue until it started happening more frequently. Now it will not even start up. There is power to the system ( I believe) because the power button "flickers" orange. The "worklight" underneath the speakers flickers every now and then. I cannot shut down with the power button as it will not respond. I can unhook the power cord and it will then shut down. When I plug the cord back in, the power button will turn orange and flickers again. Need some troubleshooting techniques before I take in for repair. I am not as familiar with touch screen technology for repair/troubleshooting so any help would be appreciated.
    Thanks
    Derrick

    Hello Derrick,
    First thing I would do in your case, would to make a power reset.
    Remove the power cord and keep the power button pressed for 30 seconds.
    Then connect the power cord and see the behaviour. If it persists, try to reset the memories in their slots.
    If this fails, try to run the HP System Recovery using F11.
    Let me know what was the outcome.
    Thanks,
    I work for HP! Please remember to provide and if this helped click ON

  • Touchsmart 600 out of space when trying to install driver

    Touchsmart 600 with Windows 7 64bit
    398 GB free in C harddrive / 1GB free in Factory Imade D
    Trying to reinstall printer driver but getting error "not enogh disk space"  for 44MG driver.
    Have tried opening the downlad in C directly to be sure download didn't go in D but no change.  Have run clean up and disc defrag
    Thoughts?

    Hi FloridaJoe,
    Thank you for visiting the HP Support Forums! I see you are getting a 'not enough disk space' error when trying to install your HP Printer, even though it shows you have enough space to install the software.
    I would like you to run the HP Printer Install Wizard- It was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
    Let me know if you get the same error message, I look forward to hearing from you.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Maybe you are looking for