HP Touchsmart model 310-1110A

I have purchased a brand new HP Touchsmart model 310-1110A. ....The computer repeatidly stops working and places a blue screen with an STOP ERROR message saying the computer has been shut down to prevent any damage , the computer is only ( 1 ) month old and this crash error message appeared within the first 2 weeks of purchase....
We have returned the computer to the store 3 times now to have it looked at by a HP technician, each time it is returned to us saying that they have looked at it and fixed it. To no avail will they REFUND/REPLACE this computer for another, stating that it is not there policy and that HP have the final say as to whether they will write the product off as a LEMON. The store kept the computer for 4days in there store using it and said the ERROR code never appeared whilst they used it. Upon returning to our home and the computer has crashed again with the same ERROR code. There has been ( 2 ) Recoveries performed on this computer.The ERROR MESSAGE follws. Please if anyone can shed some light on this please reply as we are not getting any help from the store from which we purchased. Should this computer be replaced or is there some other reasons this is happening.
A problem has been detcted and windows has been shutdown to prevent damage to your computer.
NOT...LESS....OR....EQUAL.
If this is the first time you have seen this STOP ERROR screen,restart your computer.If this screen appears again, follow these steps. Check to make sure and hardware or software is properly installed, If this a new istallation ask your hardware or software provider for any windows updates you might need.
If problem continues disabel or remove any new installed hardware or software.disable bios memory options such as caching,if you need to use safe mode to remove or diable coponants,restart your computer ,press F8 and select safe mode.
Technical information. ...STOP:0x0000000A(0x0000000000000000,0x00000000000000002,0x00000000000000001.0
xFFFFF80002C55D07)
Collecting data for crash dump...
Installing disc for crash dump
Install memory compliance. Contact your system intell or tech support for further assistance.

It's a simple BSOD AKA Bluescreen error, it is most likely NOT a hardware failure.
Make sure that you have up to date Antivirus software,
Make sure Windows is fully updated via Windows Update
Make sure you have run the HP Software update app and the HP software is all up to date.
Unplug any additional hardware you may have plugged in to help troubleshoot.
That will resolve 90% of these errors

Similar Messages

External Speakers for TouchSmart PC 310

I have a HPTouchSmart HP 310 PC & am an old bod so not good with computers. I want to improve on the sound basically I want a louder sound which does not impede on the quality. I guess I would add external speakers. Can anyone recommend some good ones that do not break the bank.
Thanks

Hi:
I have this pair of portable speakers on my HP 8200 Elite CMT.
The sound quality is excellent, and they don't take up a lot of space at all.
They are designed to be portable and to be used with laptop computers. They get their power from one of your PC's USB ports, and you plug the audio jack into your PC's audio out jack (the light green one).
http://www.officedepot.com/a/products/782487/Cyber-Acoustics-CA-2988-USB-Portable/?cm_cat=
I bought mine at my local Office Depot store last year. They were on sale.
Paul

Compatible HDD for 14" Touchsmart Model 14-b109wm

I'm looking into replacing my laptop with a new HDD. Can anyone help me out what specs I should be looking for to assure that it's compatible with my laptop. I'm currently looking at these products. I'm really hoping to get 7200 RPM HDD. Can you also list the steps that I should take in replacing the HDD? Like should I avoid static environments? Can I replace it on a wooden desk? Thank you.
http://www.amazon.com/Seagate-Laptop-500GB-7200RPM-ST500LM021/dp/B00ISKS416/ref=sr_1_5?s=pc&ie=UTF8&...
http://www.amazon.com/Western-Digital-Drives-Notebook-WD5000LPVX/dp/B00C9TECFO/ref=sr_1_1?s=pc&ie=UT...

Hi,
Please check Device Manager to see what is the brand of the existing HDD and going out to buy new HDD with same brand. HP uses Toshiba, Hitachi, may be Samsung a lot on many laptops. It should accept any brand but who knows.
Other note: Many 2.5" HDD's now are thinner than old HDD's. Please buy the one which has plastic frame to allow it to sit properly inside the HDD cage/slot. otherwise, buy the same thickness (at least 4 screws should keep it in place but to be sure is to be sure).
Regards.
BH
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Touchsmart 310 pc - 1125f ; Loss of Power to CPU

Touchsmart pc -Model # 310 - 1125f
OS: Win 7
Connect power supply unit to an outlet and a green light is visible on the power supply.
Connect power supply to back of CPU and no lights are visible on back of CPU.
Attempts to turn on the CPU provide no result. After changing the external power supply, the result is no different.
For the I/O ports on the back panel, is there a way to check to DC power input to see it is functioning?
Would it be possible for a component to have been 'fried' and is no longer working?
All help & questions are appreciated and will be given response.

Hello HelpWanted877,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are having issues where the LED light on the power adapter is lite until you plug it into your computer. I would suggest you disconnect the power adapter from teh wall and from the computer then hold the power button on the computer for at least 2 minutes before plugging it back in.
Please re-post if you still require additional support. Thank you for posting on the HP Forums. Have a wonderful day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

IS IT EVEN POSSIBLE TO UPGRADE TOUCHSMART TX2 1274nr TO WINDOWS 7??? Many issues!

Please...any expert have advice on upgrading the Touchsmart TX2-1274nr model from Vista Home Premium to Windows 7 Home Premium using the HP upgrade kit?
I have had several HP help chats since I bought this touchsmart model, and I've only had it for a little over a week and a half. And, it seems the HPOP chat does not allow me to type my sentences out fully...always cuts me off and chops up my sentences. Plus, it seems the agents that "help me" never seem to understand ANYTHING I am asking. This is quite frustrating, irritating and perplexing.
I tried for the first time to upgrade yesterday, and I did not understand the compatibility report. First, it says to update the "KEYBOARD FILTER" prior to upgrade. I searched the computer and nothing comed up, so I have no idea WHAT EXACTLY this is so I can update the driver. Secondly, it recommends uninstalling 11 programs...6 of which are games (which is fine). However, it recommends uninstalling the ATI INSTALLER MANAGER and ATI CONTROL CENTER. This is another VERY CONFUSING and VAGUE recommendation. This is because only the ATI INSTALLER MANAGER is listed in Programs & Features list. When you try to uninstall, it becomes confusing as to does one remove ALL ATI COMPONENTS...and, if not, how do you removed just the CCC and the INSTALLER MANAGER. I managed to get the CCC uninstalled, by performing and "custom" uninstal of the ATI INSTALLER MANAGER in the Prgrams & Features list, but the INSTALLER MANAGER still remains on the computer.
These problems proved for me confusing. So, I go yet again to HP Help chat and the "tech" was NOT HELPFUL. A little sarcastic & vague and just kept saying follow the onscreen instructions. The instructions have me confused, which is why I was asking so WINDOWS 7 INSTALLED CORRECTLY.
So, I went to another forum and asked for help. I was advised that the Keyboard Filter most likely meant it was referencting the N-Trig DuoSense Digitizer, and I was provided the link to the manufacturer's site to download the Windows 7 compatible drivers. HOWEVER, I could not find out why the compatibility report kept telling me to update the "Keyboard Filter" prior to upgrading.
So, I ended up removing all on the compatibility report suggested removals prior to upgrading EXCEPT the KEYBOARD FILTER DRIVER UPDATE & the ATI INSTALLER MANAGER.
I performed the full UPGRADE anyway.
Sure enough, when all was said and done, after the "UPGRADE" it seemed my system was running noticably SLOWER THAN when it had Vista. Secondly, I LOST MY TOUCHSCREEN ability. So, I went back to the link the 3rd party forum person recommended for the N-Trip DuoSense Digitizer Windows 7 drivers...and the touchscreen function returned. However, I KEPT LOSING MY INTERNET CONNECTION. Well, my wifi apeared to show a full wireless connection to our home network, but I would open up internet explorer and it would load my home page. I was able to maybe retain my internet explorer connection for a miunute or 2, and then no matter what website I enetered or link I clicked...NOTHING. It would just keep indicating it was loading but minutes would pass and nothing would happen. Plus, the windows system in general seem to be running slower.
So, I am highly irritated & upset over this. And all my searching and researching on HP site and others seem to not giver SPECIFIC AND CLEAR ANSWERS to any of these issues. WHY????? Am I the only one to have ALL THESE ISSUES? This morning, I ended up performing a F11 Windows recovery back to Vista Home Premium. What should I do?
Please, if anyone has had similar problems, sound off. Moreover...PLEASE if you have updated your Touchsmart TX2-1274nr SUCCESSFULLY....PLEASE...PLEASE...ADVISE me as to how I may accomplish the same!
I thank any advice/suggestions any of you may have in advance. Kindly, Jimmyb30ohio

I have the TX2 1012NR and its can upgrade just fine! Here is a few recommendations "only if u have the HP Upgrade program disks"
If you have them you can install a clean copy and delete everything... Do not use the use me first disk included because it prompts you to install an older BIOS.... Just use the windows 7 upgrade disk and start the process. The clean install clears your entire drive but does not void your warranty! When you use the use me first disk after the install it actually loads everything else needed to get you up in running. The touchscreen driver and the HP Mediasmart programs will have to be downloaded from the HP support site. Once again its recommended that if there were any programs installed delete them do not try to update them! This causes issues and countless errors. Specifically with touchscreen drivers etc uninstall them before installing the ones from HP support. I found this was not the easy way to do it but the best way... I also recommend that when doing any sort of BIOS update that you remove your Battery and leave it connected to a power cord only! Last but not least if you really mess up and its under warranty... Send it to HP they will set it back up to factory defaults under Windows Vista with the more up to date BIOS installed. I hope my information helps! Sure you might loose some programs but in the end your computer runs faster and smoother because all the programs installed are made for Windows 7.... Also they did release the Touch Pack for download from the Microsoft website here is a link telling more about the features and benefits and how to get it as it is a totally free download...
http://windowsteamblog.com/windows/b/windows7/archive/2009/05/27/introducing-the-microsoft-touch-pac...
Microsoft Link for download:
http://www.microsoft.com/downloads/details.aspx?FamilyID=b152fadd-82e4-4ddb-a46a-aebe49944428&displa...

I have a touchsmart 520 pc and installed windows 8 but it says the hp software is not compatible

I am running windows 8 on an HP TouchSmart 520 but it says the HP Software is not conpatible with windows 8 is it possible to get a compatible version

When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP makes hundreds of TouchSmart models that are all different. Without this information it may be difficult or impossible to assist you in resolving your issue.
THIS is HP's position on Windows 8 support and any HP computer not supplied with Windows 8;
Not all Windows 8 features may be available on all PCs.
Your particular experience with Windows 8 will be determined by the capabilities of your PC.
HP is providing upgrade instructions and drivers will be available for most Windows 7 systems sold after 1st October 2011.
If you want to restore the original operating system after upgrading, you must create HP recovery media before you upgrade.
Please note that if you purchased your system prior to October 1, 2011, HP has not tested these PCs or developed Windows 8 upgrade instructions or drivers for them. Upgrading such systems may be difficult or impossible.
and
Important information regarding additional limitations and requirements;
Screen Resolution Requirements
Limitations with DVD playback software
Limitations with Blu-ray playback software
Limitations with TV Tuner software
Secure Boot & other UEFI dependent features
Secure Boot & other UEFI dependent features
Limitations with touch screen capabilities
Windows 7 PCs with touch screens will not have full Windows 8 touch capabilities after upgrade.
HP PCs with touch input hardware designed for Windows 7 will provide a comparable experience for only two touch point applications after the upgrade to Windows 8. HP Windows PCs with touch input hardware will not support Windows 8 applications that require more than two simultaneous touch points.
Additionally, Windows 8 edge swipes may not be available due to the recessed bezel on HP touch systems shipped with Windows 7.
HP TouchSmart Magic Canvas and HP TouchSmart applications are not compatible with Windows 8 and must be uninstalled before upgrading. Note that content created using the TouchSmart applications such as Graphitti will not be available after upgrading.
Please send KUDOs
Frank
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This is a user supported forum. I am a volunteer and I don't work for HP.
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HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
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HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Lack of win 7 support for touchsmart iq771.uk

i upgraded to win 7 home premium 32 bit from vista home premium on a touchsmart iq771.uk. Largely went ok except for a couple of issues on drivers (audio and video related).
Trying to update drivers via HP support I find no windows 7 drivers for this touchsmart model. Why not? I managed (or rather Win 7 managed to resolve the audio issue but still needing a fix on the video). The driver which windows update keeps trying and failing to update is:
ASUSTek - Streaming Media and Broadcast - ASUSTeK LNA Tiger Hybrid Capture Device
Also why is my touchsmart software no longer compatible with my touchsmart and why can't I use touchsmart 3.0 on my machine with windows 7. What is the point of a touchsmart if it can't run HP touchsmart software????!!!!!
I keep reading Win 7 is just Vista done properly. But obviously not if you have a HP Touchsmart
Grateful for any help. Thanks.
Scott

Use Windows Update to get your drivers (opt in on optional updates)
windowsupdate.microsoft.com

Can't pair my bose soundlink 2 to my envy 20 touchsmart

My Envy 20 touchsmart won't reconize my Bose soundlink 2 in bluetooth mode. I've made sure blutooth is on.

Hello Mbow,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are having issues pairing your Bose soundlink 2 using bluetooth to your HP ENVY 20 Touchsmart computer. I would be happy to assist you, but first as there are more than a dozen HP ENVY 20 Touchsmart models, I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Hp model 15-r033tx will support touch screen or not

Dear sir,
I have a doubt hp model 15-r033tx will support touch screen or not . please clarify mention subject
Regards
Senthil
[email protected]

Hi,
Model HP 15-r033tx does not have touch screen. You need Touchsmart models or Envy models.
Regards.
BH
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Vista Service Pack 2 kills my HP TouchSmart webcam.

When I installed SP2 for Vista Home Premium on my HP TouchSmart IQ506 ... it kills my webcam entirely ... it grays out the option to click the 'webcam' button inside of the touchsmart video area.
Any solutions would be greatly appreciated.
When I restore back to before the update it works again...but I would like to be able to have the best of both worlds.
Thanks so much in advance for your time and help.
Happy Computing! - PinkSodaPop

Hi
you can try doing the following,although this worked for me when vista sp1 screwed up my webcam dont know if it will work for sp2 (or your touchsmart model) but it's worth a try.
This worked for me,go to device manager and expand "universal serial bus controllers" if you see a driver called "Sonix T50500 WEBCAM" (or somethiong like that,I can't remember what it was called exactly) right click on it and select "update driver software" then select "browse my computer for driver software" then select "let me pick from a list of device drivers on my computer" then select the "USB Composite Device" and click next.I hope this helps.
HP also released an update to fix this problem but again it is for VISTA SP1 so I dont know if it will work for you,but hey.......nothing ventured nothing gained !! here's the link :
http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=pv-5...

I have a problem with the touchsmart 420pc, after a running time (2 hour approx) is turned off,

good afternoon, I have a problem with the touchsmart 420pc, after a running time (2 hour approx) is turned off, probably warming, but this rare, is suddenly going slow parapadear and image.
also sounds like when damaged ballasts for lamps,
ANYONE know what could be the cuasa and / or what is causing this.
greetings and thanks in advance

Hi,
Please write your TouchSmart model number, which system are you using and country of purchase.
Resource:
How Do I Find My Model Number?
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Touchsmart HP 610-1000 crashing

My computer keeps crashing. I get a blue screen saying 'page fault in non-paged area'. I've run disk, RAM and processor diagnostics but they all pass. Any thoughts on how to diagnose / fix? I'm considering replacing the RAM and HDD. Can anyone advise me of the specifications needed for my touchsmart model? Thanks

Hello @JMB77077,
I understand that you are having issues with Magic Canvas on your HP 610 Touchsmart. I would be happy to assist you, but first I would encourage you to post your product number for your computer as the HP 610 Touchsmart is a series of computers having the specific product number will enable me to better assist you. I am linking an HP Support document below that will show you how to find your product number. As with this I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

TouchSmart NetFlix App Crashes Even with Version 1.08 Patch Installed

After I enter my Netflix credentials and hit continue, the program crashes and I get cascading windows with "exception has been thrown by the target of an invocation" at the top of each one and programming code beneath. I have installed the latest update available and even uninstalled and reinstalled but I cannot get this resolved. How can this be remedied?

Hello T-Shirt:
Can you please give us your HP Touchsmart model number? Can you also tell us with program are you are go through to excess NetFlix. HP Touchsmart software or Windows Media Player? Their can be a number of reason to as why it hangs and freezes with error messages. It can be the clock is out of sink. Bad malware is running on your computer and you might be downloading wrong software. Seeing that there is no computer information. We can not do much to help you trouble shoot the software issue. Until we atleast know the basic information. Thank You.

TouchSmart 770 Screen sensativity and inking.

I have worked with touch-screen PCs for several years (have had tablet PCs for some time now). So I was exstatic to see the TouchSmart come out. There are a few issues that may not be able to be fixed (but if there is a fix, I would like to know) with the TouchSmart screen that you need to know about.
It is hyper sensative compared to a traditional tablet. If a piece of paper brushes the screen, it is recognized.... I have even had the stray moth in the middle of the night touch the "start" button and run a program - intelligent moth!
It therefore becomes difficult to ink sometimes as the screen does not seem to recognize the diference between the stylus and the rest of my hand touching the screen.
Also I have not had great success with adjusting the width of the line drawn to be somewhat similar to writing on paper. Example: I use my TouchSmart for work and when I am in MS OneNote 2007, my handwriting is very thick compared to my tablet. Also there are some MS applications that do not recognize the inking capabilities of the TouchSmart as it is not a "traditional" tablet.
Mitigation Elf

The TouchSmart 770 can't tilt horizontal and is not a tablet PC with palm rejection, traditional or otherwise. In fact, the touch screen of that model reports itself as a USB HID mouse.
In my area, it is earthquakes that move the mouse to wake up my PC. I can only suggest that you disable the touch screen at night through the control panel, lock the screen, or let a screen saver run with a password that moths aren't likely to guess. Since these touch screens see an approaching touch rather than feel one, even a light moth can look as big as a stylus tip, so to see the latter, you get the former.
The touch screens of the later TouchSmart models, series IQ500 and IQ800, report themselves as a digitizer as well, so their tablet PC features operate much as you seem to be expecting for your model 770. These are probably not the things you hoped to hear, but maybe it helps to understand.
Brad
P.S. The opinions expressed above are the personal opinions of this HP employee, not of HP.

Hp 310-1020 gets a very hot screen on the upper left corner. Can this be fixed? If so, how?

The screen on my HP touch screen model 310-1020 gets very hot , especially in the upper left corner. Can this be fixed? If so, how? Please help. Thanks, Wayne

Hello @wallen,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how the screen of your Touch Smart computer begins to heat up in a specific corner, and I would be happy to assist you in this matter!
To reduce the heat being produced by your computer, I recommend following this resource on Reducing heat inside the PC to prevent overheating.
If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
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HP Touchsmart model 310-1110A

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