Hp touchsmart win8 audio cuts out in the middle of listening or watching stuff after 5min

Just bought a brand new HP Touchsmart Envy 23 and audio will stop working after listening to anything after a few minutes. Been doing it since I bought it. Will work again if the computer is restarted, but still will only last a few minutes before cutting out for good again. 

To confirm, the driver linked to earlier in this thread was installed and your audio is no longer working at all?
What is the product number?
NOTE: Do NOT provide the serial number or the Windows product key.
If you open the device manager (typically Start>right-click Computer>manage>device manager), is the sound card listed without any errors (?, ! )?  If it has a ? or a ! on it, open it and let me know what the status message is.
What is the status of the mute key?  Does the key respond when it is pressed?
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

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    To confirm, the driver linked to earlier in this thread was installed and your audio is no longer working at all?
    What is the product number?
    NOTE: Do NOT provide the serial number or the Windows product key.
    If you open the device manager (typically Start>right-click Computer>manage>device manager), is the sound card listed without any errors (?, ! )?  If it has a ? or a ! on it, open it and let me know what the status message is.
    What is the status of the mute key?  Does the key respond when it is pressed?
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

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  • Touchsmart 9100 Audio Cuts Out

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    Hi MDS,
    Here are the possible HP products for a Touchsmart 9100. Both models do not list Win 7 Home Premium as an HP supported operating system. Did you upgrade from Vista to Win 7 or did you perform a clean install of Win 7 Home Premium?
    Both models also reflect this updated driver version (6.0.1.5932) for Realtek High Def Audio. You have driver version (6.0.1.7076) installed on your PC.
    You could try installing the version per the above link if you have Win 7 Pro 32 bit or 64 bit installed.
    Try checking your file system by opening an administrative command prompt and entering the following: sfc /scannow
    You may have to schedule this task to run at the next boot. Please reboot your system to run the task.
    Do you know which process is consuming all of your PC's CPU time?
    Jaco
    ****I am not an HP employee****
    Please give a" Kudos" if advice received is relevant or" Accept as Solution" if your problem has been solved.
    +++++++++++++++++++++++++++++++++++++++++++++++++++++
    H8 1380t CTO, Intel i7 3820
    16 GB DDR3
    Pegatron Motherboard- IPIWB-PB (Pittsburgh), Radeon HD 7570 1GB. Win 7 Home Premium upgraded to Windows 8.1 Pro.
    Envy Phoenix 810-150se, Intel i7 4820k
    16 GB DDR3
    Pittsburgh2 Mainboard, NVIDIA GTX 645- 2GB GDDR5. Win 8.1 Pro.
    HP 560z CTO AMD Phenom II X6 1090T
    16 GB DDR3.
    Radeon HD 6570
    Win 7 Home Premium upgraded to Win 7 Pro.
    HP ENVY 17t-j000 CTO Quad Edition Notebook. I7 4702mq
    12 GB DDR3
    Nvidia Graphics
    Win 8 Pro
    Errare humanum est.

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    Hey Ariddel,
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    How do I get a defective replacement?

    The problem may be the actual DVD media or player. Read Beverly's comments here:
    http://discussions.info.apple.com/webx?128@@.68b68f78
    Suggest you create a disc image and then burn the DVD. File/Save As Disc Image...
    http://docs.info.apple.com/article.html?artnum=164927
    This will isolate any encoding/burning issues you may encounter. Once the disc image is created, double-click the .img and burn the virtual disc that should appear on your desktop, using Disk Utility to burn the DVD.
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    b Also, you can use DVD Player to play the virtual disk to check your iDVD 5 project before burning to DVD. Launch DVD Player. File/Open VIDEO_TS (Open DVD media... in Player 4.6). Find the VIDEO_TS folder and open that. (The audio folder is for DVD-Audio disks.)
    http://docs.info.apple.com/article.html?artnum=93006

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