HP true vision HD : how to get to it on Spectre XT pro?

Question

Hi everyone, I don't think the title of this topic is really clear, but I'll try to explain myself better. I got my spectreXT pro laptop 2 years ago and the webcam never worked. I already tried to make a few researches a couple times, but never really minded about it. A few days ago, a friend of mine asked me to turn it on while we were on Skype, I told him it didn't worked but tried anyway and ... it worked perfectly fine. We tried again yesterday : it worked a few seconds, then went off, did that a couple times more and then never worked again. Most of the time it works only a few seconds and goes off until I reboot my computer at least once. So yeah, just like a lot of us, my camera goes from HP true Vision HD to SPCA 2082 camera everywhere on my computer, and when it does, it doesn't work anymore. I read this topic : http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/TrueVision-HD-camera-switched-to-spca2082-and-is-no-longer/td-p/2621231 I reinstalled drivers (youcam), I even tried to understand what SPCA 2082 camera was because I read lots of different things about it - uninstalled it, rebooted my computer and it is actually Windows related (so you can uninstall it, but Windows will install it again the next time you turn the computer on). On several forums, I read this could be a hardware problem, and I think that is a very interesting answer because my problem looks like a short circuit. That is how I came across this video : https://youtu.be/RKGz4lvYnhc I tried to do it with my own computer, it isn't as hard as I thought, but the problem is that the Spectre XT screen is different from the Pavillion DV7 one : the webcam isn't hidden behind the stiff black plastic frame you can easily take off with a guitar pick, it's behind the screen part (which is softer).When I tried to get to my webcam to see if there was a connector problem, I couldn't, and I didn't want to break anything. Am I supposed to be able to get to my camera connector the same kind of way this guy did on hit Pavillion DV7, even if my Spectre is slightly different?  Has anyone tried it already? I don't want to break my computer for the webcam, but this is frustrating ... Thanks by advance, have a nice day!

Answer 1

HI , Welcome to the HP Forums! It is a superb  place to find answers and information! 
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide. Learn How to Post and More  Just to make you aware this is the consumer forum and not the commercial.  I state this as your Spectre XT Pro is a commercial model and outside of the support bounds.  In the meantime you can try the following suggestions. I grasp that you are having an issue with your Webcam as it has not worked since you purchased your notebook.  When a friend asked you to turn it on the other day when you were using Skype it worked fine.  You have tried it since and it works for a few seconds and then is lost. Here are two links that may assist you. HP Notebook, TouchSmart, and AiO PCs - Webcam Troubleshooting (Windows 7) Print | Rate this content HP Notebook PCs - Testing a Webcam With MediaSmart in Windows 7.  Here is a link to the HP SpectreXT Maintenance and Service Guide. Please not Chapter 4 page 55 for removal and replacement procedures.  This will guide you to the location of the webcam connections.  You may also consider contacting HP support for assistance. Please contact HP support at Contact HP Support  To say thanks for replying please click the thumbs up button below. If this resolved your issue please tell people by choosing solution provided.  Best of Luck!