HP TrueVision HD FIX

Hi there guys.
I have seen so many people with a malfunctioning webcam in their HP laptop, and I also had this problem. But, after a lot of trying i have found a fix to get the TrueVision HD webcam back to work! Here it is:
I extracted one folder from SP34746, which is a webcam driver and firmware update. Since running the normal setup didn't work, I decided to try things myself. Eventually, one setup fixed everything. The folder is in a rar on my dropbox:
https://www.dropbox.com/s/yb516i7c4a9txps/TrueVisionHD_Fix.rar
I hope this works for you guys too. At least it worked at my place!
Best of luck,
Kevin
(Dutch)
HP Pavilion dv6-6b41ed (upgraded to SSD) with Windows 8.1

Hi
Please find the link given below might help you to resolve your issue.
Fixing Webcam Problems in Windows
Adjusting the Webcam Settings to Improve the Video Quality
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Similar Messages

My HP TrueVision Webcam has bad quality. How can i fix it via settings. If not why call it HD???????

I have a HP PAVILION DV7-6108EO
This question was solved.
View Solution.

Hi
Please find the link given below might help you to resolve your issue.
Fixing Webcam Problems in Windows
Adjusting the Webcam Settings to Improve the Video Quality
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

HP Envy dv4 Windows 8- HP TrueVision HD Webcam not working or showing up in device manager

The subject is fairly self explanatory, I am using a HP Envy dv4 on Windows 8 and trying to use the 'HP TrueVision HD ' Webcam which is not working. When I went to find it in the device manager it was not present. I have restarted my computer already.
Thanks

Hey @kleinhansjy ,
Welcome to the HP Forums!
I understand the webcam in your ENVY dv4 notebook is not working.
Can you tell me if the webcam worked previously, has never worked, or stopped working after updating to Windows 8 (if the notebook did not come with Windows 8 pre-installed).
It would also help to know which exact notebook model you have. For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number?
While I await your answers please try following these troubleshooting guides:
Webcam Troubleshooting (Windows 8).
Fixing Webcam After Changing the Operating System.
Some of the steps may not apply if the webcam is not detected in Device Manager. You may need to show the hidden devices by clicking View > Show hidden devices. You might find the webcam is listed as an Unknown device in the Other devices category.
I look forward to your reply!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Hp TrueVision HD web cam does not work. The light will come on but no image appears in the window.

Hi.
I have an HP Pavilion dv7 6178us Entertainment PC I just bought it last week. My operating system is Windows 7 Home Premium Service Pack 1 64 bits.
The problem I have is that yesterday I install Skype in the computer and realized that the HP TrueVision HD web cam does not work. The light right next to the web cam will light up but no image will appear on the screen.
I have checked the software that I have in the computer for the webcam and the program is CyberLink YouCam BE version 3.5.
But the web cam does not work. The light right next to it will turn on when I activate Cyberlink, Skype or Messenger but no actual image will come out in computer screen. The computer is fully updated BIOS, Windows 7 and HP.
But the web cam is not working. Could you help me fix this problem?
Best regards:
JEIO71

I have a pavilion dv6 notepad. it's about a year old.
about a month ago internal webcam truevision hd stop working.
Called hp tech. they sent a box for me to ship the laptop.
they hp tech attempted to correct the problem via internet
did not work.
wanted me to do a restore to factory setting i stopped him there.
Webcam detected in device manager.
the webcam light come on but no image.
I actually see the back drop through the image space.
running windows 7, fully updated.
I found many comments on the web about the webcam connector disconnecting.
But if it was the case with my computer, the webcam would not be detected.
Many other comments suggests to do a restore to factory setting but \i read also that
does not work often.
I read many comments where disappointed clients believe hp should update
the software but the driver is actually microsoft dating back to june 2006.
Is it possible it's a hardware problem, ie webcam is burned out.
I have received a box to sent it and know they will do a system restore.
Don't feel to go that way.
Many comments refers to hp making an effort to get a driver update.
ps I decided to purchase a logitech webcam, works perfectly.
What else can I do to fix this problem.
Can hp send me another internal webcam.

Why will my HP TrueVision HD webcam work for like 3 minutes in a somewhat dark room?

When I use skype, the webcam truevision works for only like a minute when using enough of the light source round me. After that minute is up te screen fades to darkness and I cant see anything. How can I fix this so that it just stays steady?

Hello @jobott86,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your notebook computer's webcam works for only 3 minutes, and that it fades to darkness soon afterward. I would be happy to assist you in this matter!
To return the functionality of your notebook's webcam, I recommend following the steps in this document on Webcam Troubleshooting (Windows 8).
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

HP TRUEVISION HD/YOUCAM WEBCAM: BLACK/DARK IMAGES. EXPOSURE SLIDE REVERTS BACK TO -9

Hello,
I use a HP Pavilion dv6 - LK968EA Notebook PC with Windows 7 64-bit operating system.
The Youcam 3.5 shows a BLACK screen. It worked perfectly when I first got the laptop last year, but all of a sudden, it just got dark. It shows a very faint dark silhouette when I am in the sun, and It does NOT show any image when I am under a halogen lamp or in a room flooded with 4 double fluorescent lamps.
I have not touched the settings. But when I compared the settings with that of a friend’s, I saw that the exposure setting on his HP TrueVision HD/Youcam 3.5 was -2, while mine was -9.
I moved it to -2, and nothing changed. So I clicked “apply” and “ok” and still NOTHING CHANGED.
Someone said I should move the exposure slide to -2, tick “low light compensation” and tick “auto” next to the exposure slide, then just click only “ok”. I did ALL that and nothing happened. I repeated these steps and clicked “apply” and still NOTHING CHANGED.
I ticked “auto-lighting” and still nothing happened.
THE EXPOSURE SLIDE DOES NOT REMAIN AT -5 OR -2. IT KEEPS REVERTING BACK TO -9, EVEN THOUGH I ADJUST IT AND CLICK "APPLY" AND/OR "OK". AS SUCH THE IMAGE QUALITY IS STILL BLACK. Clicking "Auto-lighting" does NOT change anything.
THAT IS THE PROBLEM.
KINDLY PROVIDE ASSISTANCE ALONG THAT LINE.

Exactly the same issue. The exposure setting won't change. It's not even that it doesn't save, as you look at the preview screen, all of the video proc amp setting change live, but when you get onto exposure, it does nothing. And then it doesn't save.
So this issue has been floating around for about 3 years and nothing has come to light to fix it.

SOLVED Hp TrueVision HD " not detecting " =Solution

Hp TrueVision HD " not detecting " Solution
===============================
To the all guys have a problem like this
{{ your system can not detect the webcam or the name is not in the device list }}
There is a cable or socket which is connected to the webcam so the only reason cause this problem is about that socket
Now just open the fram of your laptop screen u will see a small socket right hand side of camera just make sure it is connected truely or u can make it totally disconnect then connect.
You can also check this video
http://www.youtube.com/watch?v=jOpS6GD0hZo
now u easily fixed it
good luck

Hi @MysteryBacon ,
Welcome to the HP Forums!
It is a great place to find answers and suggestions!.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that you are having an issue with the WebCam and recording.
To be of assistance I need some more information.
What is your exact model of HP ENVY 14 SPECTRE do you have?
What Operating System are you running?
What are you trying to record?
Have you ran the HP Support Assistant to aid with any applicable HP updates?
Have you tried running MS Fix It to assist in overcoming difficulties?
Regards
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

HP TrueVision HD webcam stopped working

I have a compaq with a built-in hp truevision hd webcam that suddenly just stopped working yesterday.
I first noticed when I was setting up my live stream. In order to active my cam I had to open the software (which is cyberlink youcam), but when I clicked to open it it just did nothing. The software refused to open, no matter what I did. So I updated the software and drivers, thinking that might be the issue. But it just went downhill from there.
When I open the software it now gives me a message that says
"YouCam cannot connect to your webcam ( HP TrueVision HD ). Try selecting another capture device within settings , or close any applications that may be using this webcam and then restart "YouCam".
I tried restarting my laptop several times, but this message pops up every time. I have carefully looked at the running processes and I have done an extra scan for viruses, only to find that there is no way anything else might be using my webcam.
Device manager shows that my webcam is connected and that my drivers should be working properly.
To make sure the problem wasn't YouCam I tried calling someone on skype and using different software. Both showed the exact same thing. I tried getting the front of my screen off and pushing the connector a bit. That didn't help either.
I have noticed lately that my cam would sometimes keep the little light on for a few more minutes after I shut down the software. My laptop can be a bit slow sometimes, so I don't know if that related to anything though.
My laptop is a little over 2 years old now. I don't know what model it is, but it came with windows 8. I currently have windows 7 installed on it.
It's an intel core i3 2.2GHZ, 4GB RAM.

Hi,
Please use this to fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02452221&lc=en&cc=us&dlc=en
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

TrueVision HD Webcam help

I have an Ultrabook Envy with a TrueVision HD built in webcam. Recently, I haven't been able to turn on the web cam at all. For example, skype tries to turn it on but it constantly makes the USB port plugging in and out sounds while the camera rapidly turns on and off with no image. I've tried disabling the USB Root Hubs and restarting and then enabling then (what I thought was the equivilant of plugging in and out for internat devices) but had no luck.
Any other ways I could fix this problem with my webcam?
Thank you for any suggestions you have!

Hello @Caliginosity,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you have not been able to power on the webcam for your notebook computer, and that disabling the USB Root Hubs does not resolve this. Was there a point in time when the webcam was working? Did you install any new software to your computer recently? I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. In addition, it will also help if you indicate which operating system you are using; and whether your operating system is 32 or 64 bit. The more information you can provide, the better!
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
Cheers!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Hp truevision black and white

Please help me, my Hd Truevision webcam is stuck in black and white, i cant fix it! i cant find an effect, i also deleted youcam hoping that it would fix it but it didnt please help!

Hi
Please find the link given below might help you to fox your issue.
Fixing Webcam Problems in Windows
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Truevision HD Camera randomly turns off

I'm currently having major issues with the Truevision Camera in the laptop. It randomly turns off, which is both annoying, and forces the software i use to take tests to restart. It just started happening this week, and I'de hope it's somethign easy to fix.

Hello jbaker1274,
Welcome to the HP Fourms.
I see that you're having issues with the webcam in your Notebook and how it's interacting with Skype. I will try to help you with this.
I have two documents for you to read over and try the steps suggested.
Webcam Troubleshooting (Windows 8) - This will guide you through steps to try to correct any issues with the webcam.
Troubleshooting Skype Performance Problems - This will address issues that are occurring with the webcam and Skype.
Please try what the documents suggest and let me know if this was able to help.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

No HP TrueVision HD drivers instailed

I have no drivers installed for my webcam and I did not delete them. I have tried factory resteting my computer and they aren't restored. I want through device manger to see the status of this device and it says No drivers are installed for this device. And my friend with the same laptop did not have these drivers either so its not just me.
I have also tried HP recovery manager and there is no drivers on the list for a web cam.
Please provide me with a link to the drivers for the HP TrueVision HD NOT Cyberlink YouCam, I ready have this program.
Thanks,
Amanda

@mizuki-uchiha ,
Thank you for posting back. In this case you will not see a driver for the web cam.
The driver is put through in most cases with the software for the webcam.
Cyberlink YouCam Software
Now if you run the install and it is not found then one of two things is going on.
1) The connection cable going to the cam and mic have come loose.
2) The cam is no longer functioning and needs to be repaired.
Here is the link to your maintenance and repair manual. If you feel comfortable in doing this try and see if you cable has come loos at the cam or at the connection on the motherboard.
Maintenance and Service Guide.
Here is a video link as well.
Fix to Hp pavillion dv7 webcam not working
HP pavilion DV7 webcam does not work
Again if you are not comfortable please contact phone support for repair options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

How can I activate my HP TrueVision webcam (HP Envy dv7; Windows 8)

I'm really losing my patience here. My laptop is brand new. I remember the first time I started it I clicked on CyberLink YouCam and the camera worked. I even took a picture with it.
Since then I am trying to activate the webcam and it is not working. I wanted to Videochat on Skype but the webcam was not activated so there was no webcam option.
I read that if you go on Facebook and click on "Change Profile Picture" and then "Take Picture" it activates the webcam, but not in my case.
When I start CyberLink YouCam it says that there was no webcam found and if I have to activate it if I have one.
So here is my question: How do I activate the webcam? Please, just give me the instructions on how that works. What button combination I have to press or whatever.
I have the HP Envy dv7-7202eg with Windows 8. Bought and used in Austria, if that information makes a difference :-)
This question was solved.
View Solution.

If the webcam worked before, it may be "stuck". If that is the case, then a Reset may kick it all free and you will be "back in business" in a couple of minutes. If the Reset does not fix it, there are a few more options. Stop when it works.
At the bottom is a Help Guide that goes over the testing and options that you have available from the software side to help you solve the problem.
This is a brand new system; if all else fails, please do call HP and ask for help! Just because the webcam worked before does not mean it works now. These little webcams are delicate and they can break - the wires are tiny and they can be crushed, bent, or broken at any time. If the stubborn webcam won't work, Call HP and ask for help. Something may have been missed or the little beast may be broken!
Contact HP
Try this simple Reset:
Notebooks- Forced Reset to Resolve Hardware and Software Issues- Sealed Non-Removable Battery
OR
Notebooks - Use Hard Reset to Resolve Hardware and Software Issues - Removable Battery
=====================================================================================
Is your Driver Installed?
sp59986 Cyberlink YouCam
NOTE the name and the location - the *.exe file will likely save to "Downloads “
Install the Software / Driver installation package: If you have ‘Admin’ control, you may highlight the package(s) and “double-click” to install, else Right-Click, Select ‘run as Administrator’ and install.
=====================================================================================
If the Reset and the Driver Installation do not bring Joy:
Close all your applications and Shut down the notebook
Press the Power key and as the notebook is starting, Tap away on the ESC key to get into the Start Menu
Select F10 to enter the BIOS Menu
Press F5 to load the Defauls (might be F9 - see the bottom of the page for the correct key)
Using the ARROW keys to navigate, Select YES and hit ENTER
Let the system completely load (boot up), and log in
Start Screen > Desktop > Windows key + X > Device Manager
Check the Device Manager for the HP TrueVision Webcam device
====================================================================================
BIOS Update
You can check to make sure your BIOS is updated to the latest version. If needed, and you decide to do so, you can opt to update the BIOS.
HP ENVY dv7-7202eg Notebook PC Drivers & Downloads
When updating the BIOS:
Disconnect all USB drives
Always run in AC power
Do not touch the system while the update is in progress
Optional: leave wireless button ON, but turn off the router (to make sure there are no interruptions)
====================================================================================
The "All Things Webcam" for Windows 8:
HP Notebook, TouchSmart, and AiO PCs - Webcam Troubleshooting (Windows 8)
Good Luck!
Kind Regards,
Dragon-Fur

HT203164 help! i am using itunes 10.6.1.7 and windows vista 64. itunes will no longer burn cds. i have searched online and tried all i saw that could possibly fix it and it is still not working.

i have tried:
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i tried to copy and past the entire contents here but it would not allow me to paste.
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I too have only recently encountered this problem. I have been able to burn disks before but it keeps making all these weird sounds. It might be a hardware problem but the fact that everything else that uses a disk works I doubt it.

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