HP TrueVision HD webcam not detected on my Pavilion DV7

Okay, When I got this thing a year and a half ago, the webcam wouldn't work turns out that I had to send it in to get fixed. not a problem it was still under warranty. took 2 days it came back every thing was fine. now I don't use it often, so I didn't notice that it had quit working until about 2 weeks ago. now it's not in warranty. every thing seems to be fine, I uninstalled the software and reinstalled it( youcam 3.0) as per hp instructions. The software appears to be in proper order , but the cam still don't work . I also found out that scaner on my HP all - in - one don't work either. any ideas as to why this is , or how to fix it. and also are these two linked in some way??

Hi,
Please use this to fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02452221&lc=en&cc=us&dlc=en
Links for XP & Vista are in there too.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Similar Messages

Pavilion dv7 6100 HP TrueVision HD webcam not detected in software but present in dev. manager

I have a problem with my dv7 6100er notebook on Win7. Camera TrueVision HD is not detected in YouCam or skype or device&printers, but in device manager it determined and show that work fine. TrueVision HD camera drivers contains two files: usbvideo.sys and ksthunk.sys. What I tried: delete TrueVisionHD webcam from dev. manager and reinstall it, install default Microsoft usb camera diver, uninstall and install YouCam (Virtual camera driver of YouCam also unistall and install). No result. And also lamp in the camera does not light up never.
What I can also to do? Thanks.

I read all posts in this topic, but all the problems in that topic is no camera in the device manager.
I see truevisionHD camera in my dev. mamager. Just in case I checked webcam connector. No result.
And just in case my HP TrueVisionHD vid_064E & pid_e258.

Webcam not detected on HP Pavilion 17-e053ca, Bilingual Notebook

Im using the HP Pavilion 17-e053ca, Bilingual Notebook and I recently noticed I cannot use my webcam anymore.
I opened Skype one day and couldnt video call.
Re-Installed the drivers from the official website http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=us&dlc=en&sw_lang=&product=6550...
but to no avail,webcam still not working. Even YouCam say Webcam not detected.
Im running Windows 8 Build 9200. NB It had been working all this time.
In Device Manager under USB controllers there is a device that says : Unknown USB Device (Set Address Failed)

Hello Manny264,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this we can provide you with accurate information.
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Webcam Not Detected [HP TrueVision HD]

I have the HP Pavilion dv7-6b57nr Entertainment Notebook PC. Currently running Windows 7. When I open the program provided for the webcam (YouCam) it says webcam not detected. I have reinstalled this program a few times to attempt to install the driver for the webcam but the issue persists with an error saying "No Webcam Detected" or whatever it is. I have been to the device manager and the webcam is not listed there (which I know would be Imaging Devices or something like that). I have heard that many others with dv7's have been having issues with the webcam as well. I have not had my laptop for very long. Some of the solutions I've heard that work are smacking it which I've tried but doesn't work. I've read up that this issue is merely an issue in workmanship and is problem with wiring. I would like to know how to get this fixed please. I would like to get this fixed as soon as possible

webcam not detected I have reinstalled the driver for the webcam but the issue persists with an error saying "No Webcam Detected". I have been to the device manager and the webcam is not listed there .I would like to know
how to get this fixed please. Thank you very much.

HP Envy dv4 Windows 8- HP TrueVision HD Webcam not working or showing up in device manager

The subject is fairly self explanatory, I am using a HP Envy dv4 on Windows 8 and trying to use the 'HP TrueVision HD ' Webcam which is not working. When I went to find it in the device manager it was not present. I have restarted my computer already.
Thanks

Hey @kleinhansjy ,
Welcome to the HP Forums!
I understand the webcam in your ENVY dv4 notebook is not working.
Can you tell me if the webcam worked previously, has never worked, or stopped working after updating to Windows 8 (if the notebook did not come with Windows 8 pre-installed).
It would also help to know which exact notebook model you have. For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number?
While I await your answers please try following these troubleshooting guides:
Webcam Troubleshooting (Windows 8).
Fixing Webcam After Changing the Operating System.
Some of the steps may not apply if the webcam is not detected in Device Manager. You may need to show the hidden devices by clicking View > Show hidden devices. You might find the webcam is listed as an Unknown device in the Other devices category.
I look forward to your reply!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Dv7t Quad - Windows 7 64bit - Internal HP Webcam not detected by Device Manager

New system - one re-install of Windows 7 Ultimate, 64 bit. All else is running as expected. (SimplePass is even cooperating.) Webcam is missing from the Device Manager.
I believe the onboard (internal) HP TrueVision HD Webcam worked originally (after purchase). I reinstalled the OS (fighting with SimplePass - story not worth telling). Never checked the webcam. Weeks later... The webcam is not detected and is not listed in the Device Manager. Speccy64 (freeware used to detect and monitor all sorts of system specs) does not see the webcam. Skype does not see the webcam. YouCam software does not detect the webcam. Nada, zip, zero: No webcam.
I've already "chatted" with HP, requested, and reinstalled the webcam driver. No luck, there.
BIOS is up to date (F1.A 7/20/2011). (Everything is up to date - the laptop is new and is constantly updated.)
I'm open to the obvious, that of returning to "factory rebuild", but it's a headache to avoid so soon after just getting this beast where I want it. I do have a recovery disk and assuming it has anything more than just more drivers on it, it may be useful if I could figure out how to use it.
Ideas?
Thanks in Advance!
Kind Regards,
Dragon-Fur
This question was solved.
View Solution.

There is no harm in recovering your Notebook to factory state but I highly doubt that would fix your issue.
It could be a faulty webcam module which is not been recognized. I suspect you might have to send the Notebook in for a warranty repair to get it fixed .
//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
I am an HP employee!!

Webcam not detected Envy 14

I got the Envy 14 late January and I've loved it thus far. However, I went to use Skype a few days ago, and my webcam would not work. Instead, the HP MediaSmart software popped up, and even when I closed that Skype wouldn't work. Opening up just MediaSmart Webcam gives me the error message, "No webcam detected. Try plugging in a webcam into your computer now. If you are using and integrated webcam, try turning it on." My webcam is integrated, and I have the sneaking suspicion that it got uninstalled somehow. Now the red light wont even come on no matter how hard I try.I uninstalled and reinstalled Skype,I have searched the net for it's software, but have had no luck. I reinstalled the MediaSmart Webcam software off of both Recovery and the HP website,I also found my laptop and looked at all of the drivers but could not find one listed for my webcam.I went to Device Manager, (there is no Imaging Devices section), looked under the Sound, Video, Game controllers and found Webcam Splitter (with a speaker icon next to it though), updated those driversI clicked Detect Hardware Changes everywhere in Device Manager... And still no luck. I really don't want to do a system restore because I'm not sure what I would lose, or if it would even work. And please no factory restore!!! From prior knowledge I think I have the HP TrueVision HD Webcam. Thank you in advance.

Hi,
A couple of questions, first what is the model number of the PC? You can find the specific product name / Model number either by starting HP Support Assistant, or finding the label on the back of the notebook or inside the battery compartment. It will be something like "HP Envy 14-1000xx Notebook PC".
Did the Webcam ever work? If it worked at one time, try using Microsoft System Restore to restore the PC back to a date when the Webcam was working. This is not the same thing as a factory restore, but it does require that a restore point exists from a time when the webcam was working. The link below goes to a document that details how to use Microsoft System Restore:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00807369
You might also try a Hard Reset using the following steps to see if you can get the Webcam detected in the Device Manager again:
Perform a hard reset:
Disconnect all peripheral devices and remove all USB devices and media cards.
Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds.
Reconnect the AC power adapter (but do not connect the battery), Press the Power button to start the PC.
After booting back up into windows, check the device manager again and see if the webcam is listed. If it is still missing then you may need to contact customer service for assistance. If it now appears go ahead and test it in the Mediasmart software to see if it is working.
Good Luck,

Presario CQ 71 - Built in Webcam not detected under Windows 7 Professional - No HP-101 device

I have a Compaq Presario CQ 71 EB400. On this notebook I run both Windows 7 Home Premium 64-bits and Windows 7 Professional 64-bits to compare behaviour of apps and windows features in both environments.
Windows 7 Home on my HD C partition
Windows 7 Professional on my HD F partition.
The CQ 71 has a built in Webcam, that shows up under Windows 7 Home premium Device Manager - Imaging Devices (Cameras and Scanners) as HP-101, linked to the required drivers.
Under Windows 7 Home premium:
- The built-in CQ 71 Webcam is detected and operational - the HP-101 entry is present in Device Manager.
- Applications using a Webcam like Skype, Mycam, Manycom etc connect with the Webcam
- When I plug in an external Webcam, thet webcam is detected as well, drivers loaded etc.
Under Windows 7 Professional:
- The built in Webcam is not detected, in the Device Manager -Imaging Devices, the HP-101 Webcam entry is absent
- Skype, Mycam, Manycam cannot find a Webcam (also not when an external USB Webcam is plugged in)
- A plugged in external Web cam is not detected as an imaging device.
I use a Brother printer/scanner/fax machine, the Brother scanner device is visible as Imaging device in Device manager in both Windows 7 Home premium and Windows 7 Professional.
Other USB devices, portable disks, card readers etc seem to work OK in both Windows 7 environments.
The HP support pages provide information what to do when a internal Webcam is not detected; The recommended actions make no difference. Going back to a previous W7 Prof restore point is no option, as on the CQ 71 notebook the built-in Webcam never functioned under W7 Professional.
The major difference is that all Windows 7 Home Premium relatede system software resides on the C partition, all Windows 7 Professional system software on the F partition.
I'm looking for a way to kickstart the built in CQ 71 Webcam under Windows 7 Professional installed on a non-standard partition.
Your suggestions will be very welcome.
Jan Dijckmeester.

Hi again jdij,
It is good to hear back from you!
To enable your system to detect the Webcam in Windows 7, I recommend re-installing the original drivers and software that first came with your computer. This can be done by following the steps in this document on Using Recovery Manager to Restore Software and Drivers (Windows 7). To update the newly installed software, please follow this resource on Using HP Support Assistant (Windows 7).
If the webcam is still not detected, I recommend returning your system back to a previous restore point. This can be done by following the steps in this document on Using Microsoft System Restore (Windows 7).
Should the problem continue, I suggest performing a backup and recovery of your operating system. This can be done by following the steps in this resource on Backing Up Your Files (Windows 7), as well as Performing an HP system recovery (Windows 7). This should return your system back to factory defaults.
If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Webcam not detected in Compact Presario C769CA Notebook - Windows Vista 32-bit

The webcam is not detected in my notebook, it is NOT shown in the Device Manager or in the Imaging devices: I have done a scan for driver updates and the result said that all drivers are up to date, but the webcam is still not detected.
Where can I get the driver for this webcam?
Any help is appreciated to get this webcam working.
Thanks

Hi:
Do you have the cyberlink youcam software installed?
If yes, then I don't know why the webcam isn't working.
Paul

Webcam not detected in Mavericks Operating System

Hi Team,
I upgraded my Macboox OS to Mavericks and since than the webcam is not detected in facetime skype or my other office application like Cisco Jabber.
I know "sudo killall VDCAssistant" works, But it works for some days and again webcam stops working.
We have huge engineer base in office who uses Macbook and if the colloboration through video is not working, it may affect the further purchases.
Is Apple willing to provide some permanent solution to this problem.
regards
Ronak Patel

Rod Miller wrote: EZ Jim . . . can you check out my post >Notebooks> MacBook Pro https: // discussions apple com/ message/ 25384885 and reply? ...
Yes
Rod Miller wrote: ... Yahoo and iSpQ are not replying to tickets so I'm kind of stuck. I can live without these 3rd party apps but will loose some relationships I've had for years, friends that don't have Macs...
You mention earlier that you have an iMac that works with the apps that give trouble on your rMBP.
If your rMBP originally came with Mavericks installed, the only workaround I can suggest is that you use your iMac to maintain your non-Apple relationships until the problem is resolved.
If your rMBP originally came with Mountain-Lion or earlier installed, and if you need to use your rMBP with the problem software apps, consider retreating to Mountain Lion until the problem is resolved in Mavericks.

Dv5 / dv6 / dv7 webcam not detected - one (possible) solution

There are SO many posts on webcams - here is something for those of you who no longer have warranties and need help.
Background:
I just purchased a new dv7 - no webcam detected! I tried everything I could think of and ended up sending the system in for service last week. Tech hinted that the connection may be loose (not the end at the mother board, the other end, next to the camera). Sad, that. I am still pawing through the posts looking to see if I'd missed anything that I could have tried.
Found this post all the way back from February 2011 from NotBuggy - Read on: this solution might work for you:
http://h30434.www3.hp.com/t5/Notebook-Hardware/Windows-7-64-bit-Webcam-Drivers-for-dv5t-1000/td-p/46...
NotBuggy's first post descibes the initial issue. At the bottom of that post is the "Solution" link. For those interested, there may be helpful hints from other members in the answers NotBuggy received.
As NotBuggy says, this is not for the "faint of heart" - you will need to take apart your system and risk damage. Proceed only if other avenues are closed.
Good Luck!
Kind Regards,
Dragon-Fur

webcam not detected I have reinstalled the driver for the webcam but the issue persists with an error saying "No Webcam Detected". I have been to the device manager and the webcam is not listed there .I would like to know
how to get this fixed please. Thank you very much.

Webcam not detected

Hello.
I have a trouble using my built-in laptop camera. Recently I installed Win7, downloaded all Youcam Cyberlink drivers from my laptop driver page, but the YouCam app can not detect the camera.
Please, help me fix this unpleasant situation.
Thank you.

Petervaleriya wrote:
Hello.
I have a trouble using my built-in laptop camera. Recently I installed Win7, downloaded all Youcam Cyberlink drivers from my laptop driver page, but the YouCam app can not detect the camera.
Please, help me fix this unpleasant situation.
Thank you.
Sounds your webcam has failed and you need to replace it. Did you uninstall and reboot and reinstall the driver/software again and the same problem was there? If so then you need a replacement webcam.
I am a Volunteer to help others on here-not a HP employee.
Replies aren't online 24/7 because of Time Zone differences.
Remember in this Day and Age of Computing the Internet is Knowledge at your fingertips if you choose understand it. -2015-

Pavilion dv6929nr laptop - Webcam not detected

Pavilion dv6929nr (part number: FN553UA)
Windows 7 Home Premium 64b
After clean install of Win7, webcam is not detected by operating system. Chipset drivers already installed. Intel Mobile 965 detected and operating correctly. Smartcard reader detected and operating correctly. Attempted to install YouCam software from HP support; could not detect the webcam.

You need to replace the webcam. They go out frequently.
http://www.ebay.com/itm/HP-dv6000-dv6700-WebCam-/330759722326?pt=LH_DefaultDomain_0&hash=item4d02d0d...
http://www.ebay.com/itm/HP-Pavilion-15-4-dv6000-Original-Web-Cam-Web-Camera-with-Cable-GLP-/25109918...
Post back if you need detailed replacement instructions.

Integrated Webcam Not Detected

For about 5-6 months, my webcam hasn't been detected on my Pavilion dv4 4141us notebook. It wasn't that big of an issue, as I didn't use it much, but I thought I better get it fixed at some point. This error occured when I still had Windows 7 Home Premium (64 bit), and I'm currently on Windows 8.1 Pro (64 bit). If I go into computer management, the only device listed in imaging devices, is my HP Envy printer, and not my webcam. Operating system: Windows 8.1 Pro (64 bit)Model: HP Pavilion dv4 4141usProduct number: QE010UA#ABA

Both my integrated and my logitech webcam don't work. I have uninstalled and reinstalled both drivers and they both show up in the device manager all while "working properly". the microphones function, but not the cameras.
Any suggestions that don't involve a clean installation of windows 7?

Logitech c920 Webcam not Detected in Skype 7.6.0.103

My Logitech C920 Webcam was working perfectly...and still works on all other apps on my PC (Windows 8.1) desktop.....but now Skype does not detect the webcam at all so no video calls. I'm missing my grandsons... Can anyone help me? Thanks.Michael...

WHOBRADIO wrote:
My Logitech C920 Webcam was working perfectly...and still works on all other apps on my PC (Windows 8.1) desktop.....but now Skype does not detect the webcam at all so no video calls. I'm missing my grandsons... Can anyone help me? Thanks.Michael...Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

HP TrueVision HD webcam not detected on my Pavilion DV7

Similar Messages

Maybe you are looking for