HP TrueVision HD Webcam

Hi,
I have recently updated to Windows 8.1 and my built-in HP TrueVision HD Webcam has stopped working properly. I have a HP ENVY dv6z-7200 CTO Notebook PC. I have tried using the Skype Desktop App and YouCam and the built in Windows Camera App and all that shows up is a black screen. I have checked in the device manager and made sure the drivers are up to date and it is enabled, but it still does not work. I do not use it that often, but I am in college and I Skype back home every now and then, plus I paid a lot for this computer and I would like it to work properly. My guess is that the drivers are not yet compatible with Windows 8.1.
Any help would be appreciated.
Thanks!

Hi,
I have the same problem with the camera of my hP Envy 6. No solutions since October 2013!

Similar Messages

HP Envy dv4 Windows 8- HP TrueVision HD Webcam not working or showing up in device manager

The subject is fairly self explanatory, I am using a HP Envy dv4 on Windows 8 and trying to use the 'HP TrueVision HD ' Webcam which is not working. When I went to find it in the device manager it was not present. I have restarted my computer already.
Thanks

Hey @kleinhansjy ,
Welcome to the HP Forums!
I understand the webcam in your ENVY dv4 notebook is not working.
Can you tell me if the webcam worked previously, has never worked, or stopped working after updating to Windows 8 (if the notebook did not come with Windows 8 pre-installed).
It would also help to know which exact notebook model you have. For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number?
While I await your answers please try following these troubleshooting guides:
Webcam Troubleshooting (Windows 8).
Fixing Webcam After Changing the Operating System.
Some of the steps may not apply if the webcam is not detected in Device Manager. You may need to show the hidden devices by clicking View > Show hidden devices. You might find the webcam is listed as an Unknown device in the Other devices category.
I look forward to your reply!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

I have a HP Pavilion dv6000 and i cannot locate my hp truevision HD webcam anywhere on the computer?

I cannot find my HP Truevision HD webcam anywhere ... i've looked at the device manager and there is also nothng there.

What OS are you using?
Did you install the full software package?
Do you have Solution Center?
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP TrueVision HD webcam stopped working

I have a compaq with a built-in hp truevision hd webcam that suddenly just stopped working yesterday.
I first noticed when I was setting up my live stream. In order to active my cam I had to open the software (which is cyberlink youcam), but when I clicked to open it it just did nothing. The software refused to open, no matter what I did. So I updated the software and drivers, thinking that might be the issue. But it just went downhill from there.
When I open the software it now gives me a message that says
"YouCam cannot connect to your webcam ( HP TrueVision HD ). Try selecting another capture device within settings , or close any applications that may be using this webcam and then restart "YouCam".
I tried restarting my laptop several times, but this message pops up every time. I have carefully looked at the running processes and I have done an extra scan for viruses, only to find that there is no way anything else might be using my webcam.
Device manager shows that my webcam is connected and that my drivers should be working properly.
To make sure the problem wasn't YouCam I tried calling someone on skype and using different software. Both showed the exact same thing. I tried getting the front of my screen off and pushing the connector a bit. That didn't help either.
I have noticed lately that my cam would sometimes keep the little light on for a few more minutes after I shut down the software. My laptop can be a bit slow sometimes, so I don't know if that related to anything though.
My laptop is a little over 2 years old now. I don't know what model it is, but it came with windows 8. I currently have windows 7 installed on it.
It's an intel core i3 2.2GHZ, 4GB RAM.

Hi,
Please use this to fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02452221&lc=en&cc=us&dlc=en
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Why will my HP TrueVision HD webcam work for like 3 minutes in a somewhat dark room?

When I use skype, the webcam truevision works for only like a minute when using enough of the light source round me. After that minute is up te screen fades to darkness and I cant see anything. How can I fix this so that it just stays steady?

Hello @jobott86,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your notebook computer's webcam works for only 3 minutes, and that it fades to darkness soon afterward. I would be happy to assist you in this matter!
To return the functionality of your notebook's webcam, I recommend following the steps in this document on Webcam Troubleshooting (Windows 8).
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Troubles launching my HP TrueVision HD webcam for Pavilion dv6 notebook. Help me please

I am having trouble launching my hp webcam for pavilion dv6 notebook. When I was able to launch the webcam yesterday I was unable to have the camera turn on, message stated webcam not connected. I tried to remove and replace the program but after that I am not able to launch the webcam. Can someone help?

dv7/win7 same issue. intregrated webcam, HP TrueVision HD, worked last night when i was trying to figure out why my intregrated IDT High Def Audio microphone was not working. Worked on the mic issue for a couple hours last night now i get up this morning and my cam wont work. Sweet! I tried all the recommened suggestions with the mic last night and the integrated mic even showed up in the "sound" "recording" area in the control panel.

Pavilion dv7 6100 HP TrueVision HD webcam not detected in software but present in dev. manager

I have a problem with my dv7 6100er notebook on Win7. Camera TrueVision HD is not detected in YouCam or skype or device&printers, but in device manager it determined and show that work fine. TrueVision HD camera drivers contains two files: usbvideo.sys and ksthunk.sys. What I tried: delete TrueVisionHD webcam from dev. manager and reinstall it, install default Microsoft usb camera diver, uninstall and install YouCam (Virtual camera driver of YouCam also unistall and install). No result. And also lamp in the camera does not light up never.
What I can also to do? Thanks.

I read all posts in this topic, but all the problems in that topic is no camera in the device manager.
I see truevisionHD camera in my dev. mamager. Just in case I checked webcam connector. No result.
And just in case my HP TrueVisionHD vid_064E & pid_e258.

TrueVision HD Webcam help

I have an Ultrabook Envy with a TrueVision HD built in webcam. Recently, I haven't been able to turn on the web cam at all. For example, skype tries to turn it on but it constantly makes the USB port plugging in and out sounds while the camera rapidly turns on and off with no image. I've tried disabling the USB Root Hubs and restarting and then enabling then (what I thought was the equivilant of plugging in and out for internat devices) but had no luck.
Any other ways I could fix this problem with my webcam?
Thank you for any suggestions you have!

Hello @Caliginosity,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you have not been able to power on the webcam for your notebook computer, and that disabling the USB Root Hubs does not resolve this. Was there a point in time when the webcam was working? Did you install any new software to your computer recently? I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. In addition, it will also help if you indicate which operating system you are using; and whether your operating system is 32 or 64 bit. The more information you can provide, the better!
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
Cheers!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Not sure how to use Movie Maker with my HP TrueVision HD webcam

I've never used Movie Maker before. When I fire it up and double-click Webcam video in the ribbon I get a splash screen saying "Please Start YouCam"
I assume it is possible to make a video using the build-in webcam, and to save it to disk.
I need some help understanding how to do that.
Thanks.
Roricka

Peer One,
You know, if you hadn't replied, other people who might be inclined to actually help, might see that there were "0" replies, but now someone may actually think I've received helpful advice and skip it. If that seems harsh, would you mind taking the time to address a couple of meta-issues?
1. You state that Movie Maker is a Microsoft product. Now, my question was how to make Movie Maker work with the built-in camera on my HP laptop. Movie Maker itself seems to launch just fine, but it appears to be unaware of a piece of HP hardware, hence my post to an HP forum. How do you figure it is helpful to inform me (as if I didn't know) that Movie Maker is made by Microsoft? Does it matter if movie maker is made by Acme Software? My problem is essentially that I can't get Movie Maker to see my HP camera. Are you just attempting to scold me for not realizing Movie Maker is not an HP product? Is the forum ONLY to assist people having difficulty with HP software?
2. You write "you might want to read up the instructions." Are you just being passive-aggressive or is this comment actually intended as assistance? Now, I fully expect you to double-down at this point. I know that almost all respondents to forums who make these kinds of remarks never apologize and admit they are simply being critical with no attempt to be helpful. Unless you believe that by stating the obvious, it is helpful. (Do you?) While it is of little value to explain this, let me say that the Microsoft instructions for Movie Maker that I was able to find (note: MM itself does not include a help entry on any of its ribbon menus or sub-menus -- and if you are unaware of that, don't you think you should have investigated it prior to taking on the role of scolder-in-chief for this thread?) did not explain how to activate one's built-in camera. I firmly believe such a help topic is covered somewhere, but I simply couldn't find it after considerable searching. I didn't feel it necessary to point that out in my question -- I guess I just assume people are more charitable or willing to help than was the ONE PERSON WHO COMMENTED AND THUS OFFERED HIS "1" UNDER THE "REPLIES" COLUMN.
3. You ask if my laptop has a built-in camera. You know something? I know my four sentence post was a trifle difficult for some folks to read and understand (OK, now I plead guilty to a charge of passive-agressiveness), but don't you feel the use of the phrase "built-in webcam" (ok, ok, so I misspelled it "build-in" instead of "built-in") should have been a pretty strong clue that my laptop has a webcam?
Well, I wish there was some way to totally delete your extremely condescending and unhelpful response. But maybe someone who actually can offer some assistance will ignore the "1" and make it a "2" for the number of replies.
Thanks for your attention.
roricka

How to activate HP TrueVision HD webcam

The webcame is not working in my computer. Please suggest how to activate my webcam.
Thank you

Refer the following weblink for troubleshooting the issue with Webcam:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02452221&lc=en&cc=us&dlc=en
I am an HP employee.
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***

My HP TrueVision HD webcam is not working properly - my screen is very dark

My HP RueVision HD webcam has stopped working properly. It is very dark in Skype and even on other applications such as Cyber Link You Cam . The screen is so dark you can barely see the image.
Can you please assist me in this proble,
Thank you

Hi
Please find the link givenbelow might help you to fix your issue.
Webcam
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

HP TrueVision HD webcam not detected on my Pavilion DV7

Okay, When I got this thing a year and a half ago, the webcam wouldn't work turns out that I had to send it in to get fixed. not a problem it was still under warranty. took 2 days it came back every thing was fine. now I don't use it often, so I didn't notice that it had quit working until about 2 weeks ago. now it's not in warranty. every thing seems to be fine, I uninstalled the software and reinstalled it( youcam 3.0) as per hp instructions. The software appears to be in proper order , but the cam still don't work . I also found out that scaner on my HP all - in - one don't work either. any ideas as to why this is , or how to fix it. and also are these two linked in some way??

Hi,
Please use this to fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02452221&lc=en&cc=us&dlc=en
Links for XP & Vista are in there too.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP Truevision HD Webcam Driver for Windows 7

Hello I am having trouble with a driver for my HP Pavilion G7-2251dx
The video feed doesn't work.
The Hardware ID's are
USB\VID_04F2&PID_B34F&REV_6047&MI_00
USB\VID_04F2&PID_B34F&MI_00
I have Windows 7 installed. My notebook came with Windows 8 by default but I downgraded and installed every other driver necessary except the one for this component.
Could you guys help me find the latest driver?
This question was solved.
View Solution.

The CyberLink software available in the web support portal for your notebook is also compatible with Windows 7.
Download it and install it to see if it is what you need to return that fuinction to your notebook.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Hp envy 4-1101ss webcam is not working, it appear as unknown device in windows 8

Hi,
I have a new HP envy 4-1101 ss laptop with windows 8, it came with Truevision HD webcam and it works the first days, suddenly one day it stopped work and now I only have an unknow device in my device manager.
I read several hours forums and help but I didnt find the answer.
I updated all my drivers no solution
I uninstalled all the software, installed it again from hp web page and no solution
I updated youcam and appeared the web cam but again suddenly it disappear again.
I dont know what to do, I need use my cam!!
Thanks for advance!!

Hi @LynnFlores ,
Thank you for visiting the HP Support Forums and Welcome. Thank you so much for all the steps you have taken to resolve. Very helpful. I have looked into your issue about your HP Pavilion TouchSmart 14-b164tu Sleekbook and issues with the Touchscreen after an update with Windows 8.1. Here is a document on how to troubleshoot this Touchscreen with Windows 8.1.
Please start at the top and work your way down. As they do seem silly but we need to know if something does not finish correctly.
Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.
Listed on the page shows you about a Touchscreen driver that is available. If you go into the Device manager and look under Human Interface Devices. Do you see the driver listed there?
If no, do you see something listed under other devices?
If touch functionality still does not appear to be working correctly, follow the steps listed in the document to calibrate the screen.
I hope something here helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Compaq CQ58-331SA / Webcam issue

Hi everyone,
I'm having trouble with my HP Truevision HD webcam. After a few updates from HP a couple of days ago, my webcam stopped being detected by all kinds of video software. When I open Device Manager though, it does appear but there is a yellow "attention" sign with a "!" next to it. When I double-click it, an error message appears: "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)".
I have tried restoring my laptop to a previous date but the restoration failed both times I tried. In Device Manager, I tried "Updating Driver Software", "Disabling", "Uninstalling", "Scanning for Hardware Changes" but none of those worked. There is still this yellow "attention" sign and this error message.
Can anybody sort this out for me, please? I'm going mad! Thanks

The hard drive has likely failed and will have to be replaced. A fairly easy job to do and not very expensive. If you are still in warranty HP will send a replacement. If not-just get a retail hdd of at least as large a capacity as the original 500GB in order to use Recovery Discs to install your OS and software.
Your "Maintenance & Service Guide" will help in replacing it:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&os=4158&product=5344430&sw_lang...
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

HP TrueVision HD Webcam

Similar Messages

Maybe you are looking for