HP tx2000z tablet SSD support question

Anyone know how to get an HP tx2000z to see a intel 520 series SSD?

I understand you need to use your Intel 520 SSD, but it's not seen by the tx notebook.
Is it detected in BIOS or is it not seen by the Windows installation disk?
If the old disk is still working, which it looks like it is, you could try the solution in this thread. Cloning the HDD should function for this as it is the workaround for when Windows doesn't recognize the drive but BIOS does.
You could try this method, but it would require both drives to be accessible at the same time.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Similar Messages

Is there any way to contact verizon with a detailed cell phone technical support question?

Is there any way to contact Verizon with a detailed cell phone technical support question? I prefer e-mail so as to provide details (like I am trying to provide here). I have tried in-store personnel (no help at all) and the web chat - they just want to see me more data instead of helping me with my basic problem!
I CAN NOT GET ANYONE FROM VERIZON TO GIVE ME ANY HELP NOR CAN I FIND A WAY TO FILE A COMPLAINT. AT THIS POINT I JUST WANT TO DROP MY VERIZON ACCOUNT BUT I'M SURE THAT IT WILL COST ME A SMALL FORTUNE TO GET OUT OF IT.
Here is my issue:
Chat transcript removed as required by the Verizon Wireless Terms of Service
BELOW IS A SCREEN COPY FROM REDDIT ABOUT SOMEONE WITH THE SAME PROBLEM WITH A VERIZON CELL PHONE
So last night my RAZR MAXX HD did something totally bewildering by spontaneously downloading 2.6 GB of data over the course of ~ 3 hours. Fortunately I was able to catch this problem before it ended up being really expensive, but I still exceeded my 2 GB data plan by 600MB.
The Culprits:
Reddit News Free: 160 MB foreground / 0.96 GB background
Android OS: 0 MB foreground / 1.18 GB background
Several unnamed applications: ~ 350 MB
Screenshots:
The massive data spike
Android OS data usage
Reddit News Free data usage
Weird unnamed processes
Detailed timeline:
5:12 PM: Incident begins according to VZW data usage website (2.60410 GB used). This is around the last time that I used my phone at the laundromat before getting dinner and watching Game of Thrones.
8:04 PM: 50% of data allowance used (txt msg)
8:31 PM: 75% of data allowance used (txt msg)
8:58 PM: 90% of data allowance used (txt msg)
9:13 PM: 100% of data allowance used (txt msg)
10:05 PM: Got the text messages and immediately put the phone into airplane mode
10:30 PM: Took screenshots
10:45 PM: Enabled wifi, installed Kaspersky premium. Scan returned no threats.
11:00 PM: Left phone in airplane mode, went to sleep.
The questions:
What was the root cause of this issue? Did Reddit News freak out as a result of an esoteric bug or was my phone hacked?
If this was a simple Reddit News bug, then why was the Android OS also trying to use such a massive amount of background data?
What the hell are these unnamed numeric applications? I've inspected my process history and this is the first time they have ever attempted to use data.
I'm pretty sure that I can explain this situation to Verizon and get out of having to pay additional data usage fees, but I would like to know more about the problem before I get in touch with them.
all 13 comments
best
[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago*
All I can think is your phone may have background downloaded an OTA update, and you'd then be prompted with something like, "As update to your Android system has been downloaded, would you like to install it now?"
I do find it very odd that the update would be 2.6GB. As a rough base, the CyanogenMod 10.1 firmware for your device is well under 200MB, so unless Verizon has a ****-ton of bloatware in the update, or it had to attempt to download multiple times for some reason, it may be a stretch.
But doing a little homework, it looks like the Verizon Razr Maxx was updated to 4.1 in late March. Maybe they're still rolling it out in waves? Have you gotten the update yet?
Edit: Aaaand I just noticed you appear to be running an AOSP-based ROM, which totally rules out a carrier update being sent out.
Edit2: If you want to live dangerously, you could try running:
#kill -9 12289
That 12289 is the PID listed in your screenshot. But don't run that without fulling understanding the kill command.
The ps command could also be of use, but probably not.
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[–]lechnito[S] 2 points 1 year ago
I can confirm that the phone is currently at 4.1.2 and that I wasn't prompted for an OTA update.The fact that both the Android OS and Reddit News processes were simultaneously using an extremely large amount of data is unlikely to be a coincidence...
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[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago
That is very curious that the spikes happened at the same time.I'm curious. It may have put at least some of that 2.6GB somewhere. You could use a data visualizer tool to see if you can find it, which may lead to more clues.
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[–]lechnito[S] 2 points 1 year ago
The largest directories are:
DCIM: Normal looking photos (90,825 KB)
Android: Primarily map cache data (64,846 KB)
If it was downloading content then it did not significantly save content to storage. It's not like I have anything particularly sensitive on the phone, but the idea that it was uploading a snapshot of my data definitely makes me uncomfortable.
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
Yup, Digital Camera IMages and videos.Somewhere in /sdcard/Android would be my guess as to where a mysterious file would be downloaded, but if it's only 64MB, and mostly map data, I'd safely rule it out.I'm sorry, but I'm stumped here.Edit: I should mention I don't think this is malware, because unless a malicious app gained superuser access, any data it used would show under it's own apk in the data usage list, not Android OS.
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[–]mistrbrownstone 0 points 1 year ago
DCIM: Normal looking photos (90,825 KB)
Was it trying to auto-upload pictures or video to G+?I ******* hate that.
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[–]lechnito[S] 1 point 1 year ago
Although I'm not really up to speed with the Android platform, I come from a UNIX background so I feel comfortable running commands. How do I pull up a bash terminal? Do I need to root the phone first?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
There's a number of terminal emulators in the Play Store that work well. You don't need a rooted phone to get to the shell as your user, but any privileged command won't execute unless you can grant it permission from the Superuser app that is installed when you root the device. So you could probably do a ps -e, but not a kill -9.
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[–]lechnito[S] 1 point 1 year ago
Got it. I downloaded a terminal emulator but unfortunately those processes no longer exist.Does Android keep a generic log of system level events like /var/log/syslog?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
I don't think so, and I know you'd need superuser permission to read most of the files in /var/log anyway. I'm not super familiar with how Android does its logging, but I do know that the two files of interest are the logcat and dmesg.
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[–]sh0nuff 1 point 1 year ago
Want to mention here that using your settings to set your data cap (set it on your billing day), then you won't go over again.Those text messages are really unhelpful, as they send out well after the data has been used. Chances are good you hit close to the 2GB mark before you received the bulk of the messages.
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[–]kindofabuzz -4 points 1 year ago
Quit installing pirated apps.
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[–]lechnito[S] 1 point 1 year ago
That's definitely not the case here; both my PC and and Android phone are free from pirated apps.

You used the data. Verizon can not see what it was sued for. However your phone can see whats apps used the data. go to settings-data usage- there will be a place that says data usage cycle. line the dates up with your cycle. then there will be a bar graph below that extend bother white bars one all the way to the left and one all the way to the right. after those are extended below that will be a list of apps, there should be one that used over 2 gb and that will show you what app used that data in her purse

My mac's keyboard is not working with my mac.the green light blinks and i cannot get onto my mac. everything on the support questions does not help because i cant go on the mac and i cant sign in

my mac's keyboard is not working with my mac.the green light blinks and i cannot get onto my mac. everything on the support questions does not help because i cant go on the mac and i cant sign in

If you can't sign in, then you can't troubleshoot and/or pair the keyboard until after that........ so, for that, you will need to borrow someone's USB wired keyboard in order to get signed in and to the Keyboard Bluetooth Preferences.

Support Question?

Hi,
I need some support question in PA,OM,TM.
Satish

QUESTIONS GIVEN BY ARUN Sundaram pls dont reward to me this arequestions given by one our experts
1. Which elements make up the enterprise structure?
2. Which elements make up the personnel structure?
3. Which elements make up the organizational structure?
4. Which criteria play a role in establishing these structures?
5. Which control features are controlled using the personnel subarea?
6. Which control features are controlled using the employee subgroup?
7. What is a payroll area?
8. What is an Infotype?
9. Which criteria determine payroll areas?
10. What is the organizational key used for?
11. In which Infotype are administrators defined?
12. Why are administrators defined?
13. What can features be used for?
14. What is the connection between Planned Working Time (Infotype 7) and Basic Pay (Infotype 8)?
15. Which ways are there to define default values for the pay scale area and pay scale type?
16. What is the employee subgroup grouping for collective agreement provisions used for?
17. Where are pay scale groups and pay scale levels defined?
18. How are wage types created in the SAP R/3 system?
19. Can all wage types be entered into all Infotypes?
20. What does the input permissibility of a wage type depend upon?
21. What is the personnel subarea grouping for primary wage types used for?
22. What is the employee subgroup grouping for primary wage types used for?
23. What ways are there to valuate wage types? Where are wage type valuations defined?
24. How can you evaluate wage types indirectly?
25. How can you define default wage types for the Basic Pay Infotype?
26. What ways are there to perform pay scale reassignments?
27. What ways are there to perform standard pay increases?
28. What is the difference between the simple and extended pay increases?
29. Can several personnel actions be performed on the same day?
30. What is the Additional Actions Infotype used for?
31. If an employee leaves the enterprise, are all Infotypes delimited?
32. Which control options do you have for Customizing when configuring Infotypes?
33. Can a screen in HR data consist of several Infotypes?
34. Which ways are there to modify screens in Customizing?
35. What is an Infotype menu and what is its purpose?
36. What is an info group? What is a personnel action?
37. How can a personnel action change the status feature of an employee in Infotype 0000?
38. How are personnel actions and dynamic actions linked?
Edited by: Sikindar on Dec 28, 2007 1:33 PM

Why has my support question apparently been deleted?

This is a complaint.
I posted a very detailed support question about my problem looking for help.
I understand that, since this is apparently a volunteer-supported forum, I have to be patient in waiting for a response. No problem.
I posted my issue late Sunday, January 29th. Now I cannot find it. I was finding and checking it for replies daily, but now is has vanished (been deleted?).
To say the least, this has not been a very positive experience.
Any suggestions? Can my original post be recovered?

'''<u>Finding your questions and replies to questions by other users</u>'''
#sign in to the forum ( https://support.mozilla.org/en-US/questions/ ) with your user name and password (click "Sign In" near the top right of the page)
#after the forum page reloads, click "My Contributions" in the line just above the first question (that will list your questions and your replies to other questions)
#to return to a list of all questions on the forum, click "All" in the line just above the first question
Your question from 2 days ago is here --> https://support.mozilla.org/en-US/questions/916200?s=&r=1&e=sph&as=s
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Tablets That Support Drawing

Hello All,
I have been using my iPad with the Connect app for awhile and really like the benefit as it works much better for me than using the mouse when I want to circle/highlight, etc. for students. I also use it on a regular basis with my math class. I am looking to get a new tablet and was maybe going to go the Android or Windows direction, but when I tried it on my son's Kindle Fire with the Connect App I did not have the drawing function. Is there a list of tablets where the drawing function works or something specific that I need to look for. Thanks in advance for your help.
John

Welcome to the forum.
You can review a list here by manufacturer:
http://www.adobe.com/devnet-apps/flashruntimes/certified-devices.html
Or for reviews, etc., Google "tablets that support flash"
http://www.google.com/#q=tablets+that+support+flash
Since Flash is not what it once was, make sure to do diligent research regarding if Adobe will continue to support the devices or are planning to drop support, performance per device, etc.

Forgot apple id password before email and support questions setup - Help...

New / used MacBook Pro. Setting up apple id for a friend. Forgot apple id password before setting up email or support questions.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(117251)

HT5699 I forgot my security support question and answer, what should i do?

I forgot my security support question and answer, what should i do

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

Production support question

Hi All Can anyone please send me some examples of issues or tickects in OM and PA..
Thanks in advance and will be waiting for ur reply.
Edited by: P S on Feb 10, 2008 5:39 AM

hai
these are the question or tickets we can see
1. in hiring we have given a wrong date how to correct it
2.if there are more than one payroll areas, how to restrict an employee form one payroll area
3. how to caliculate quarterly varient payment
4.how to caliculate loss of pay
5. what is the tool is used to get the tickets
6. what are the statuses of the tickets
7.what is diamond and silver
8.how many tickets have u solved so far
9. what is the toughest ticket which you have solved
10. when u get ticket what do u do
11. if it is a new requirement what do u do
i think i have given a clue regarding the support questions
all the best watch sdn.sap.com an denrich ur knowledge
madhu

Tablets that support Abode Flash

We design and develop e Learning content in Flash, one of our customer want to buy some tablets that can support access to the flash content. Does anyone have a list?

Welcome to the forum.
You can review a list here by manufacturer:
http://www.adobe.com/devnet-apps/flashruntimes/certified-devices.html
Or for reviews, etc., Google "tablets that support flash"
http://www.google.com/#q=tablets+that+support+flash
Since Flash is not what it once was, make sure to do diligent research regarding if Adobe will continue to support the devices or are planning to drop support, performance per device, etc.

Clean Install of Mavericks on new SSD - Final Question

I am looking for some help installing a new SSD into my mid-2010 Macbook Pro. I have the 15 inch with i5 and 4GB of RAM. last week I upgraded to 8GB of RAM, purchased from Crucial, and am about to install a MX100 512GB SSD also purchased from Crucial. I have read about the issues with third party drives in Yosemite and because of this I will keep Mavericks until I learn more.
My goal has been to get the new SSD into the computer and treat it like a brand new computer completely clean. This I learned was considered a "Clean InstalI". I am not very good with computers and sometimes the discussions I've read on the internet can generalize things and not define each step like a complete novice like me would need. So I have done a lot of research and below have a step by step guide on how I intend to do a clean install of the operating system onto my new SSD. I am looking for validation that this is correct or any steps I need to adjust.
I had asked a question about 2 months ago that lead me into the direction of doing the clean install. Drew helped out quite a bit and got me started on researching what I need to do for this clean install. There were some comments I had a question with. His notes are in italics and my questions are in bold.
During install use Setup Assistant (it's basically the same as Migration Assistant).
Connect the old HD (Can I connect to my external HD that backed up my old HD via Time Machine?) & choose the option to migrate the User account (leave the applications & other data disabled). (what happens if I opt to not do this step, not migrating User account information, what would be the Pros / Cons... another basic question I guess would be what exactly is in these User Accounts... anything that if I did not migrate over would give me issues?)
When completed you will have the same user on the new disk.
The Applications are left on the old disk, it's better to reinstall them in my opinion.
now on to by guide I compiled...
My Step by Step guide that if confirmed on here I will move forward with! Very excited and hope I got this correct.
Create bootable MAC OS X Mavericks USB Flash Drive
App Store - Download OS X Mavericks from PurchasesDone
Now found in the Applications folder (leave right there)
Plug in USB Flash drive (minimum 8gb)
Go to UtilitiesLaunch Disc Utility
Find USB Flash Drive on left hand side
Format this drive
Click on Erase (tab towards top)
Format: Mac OS Etended (Journaled)
Name: “installMavericks”
Click Erase button at bottom
Launch Terminal
Copy and paste text below. replace the red “Untitled” with the name of the USB drive (installMavericks) - case sensitive and keep the space after installMavericks
click enter - put in password
will take approx 20-30 minutes
If message says Done I now have a USB drive with Mac OS X Mavericks right on itwhat happens if there is an issue?
Text to put in terminal
sudo /Applications/Install\ OS\ X\ Mavericks.app/Contents/Resources/createinstallmedia --volume /Volumes/Untitled --applicationpath /Applications/Install\ OS\ X\ Mavericks.app --nointeraction
Upgrade HD to SSD
I have backed up my current HD on an external 1TB drive via Time MachineI plan to do a Fresh/Clean install of the Mac OS Mavericks. I will individually bring over songs, pictures, movies, documents etc from the external HD that has the last x amount of my Time Machine Backups of current/soon to be old HD
Open Macbook Case
loosen two screws, pull the entire strip out. The screws do not come out, only loosen
Pull hard drive out with the clear strip of (paper?)
careful, still connected to SATA cable
once removed - use TORX screw driver to remove the 4 screws on the Hard drive and transfer them into the same spot on the SSD
connect SSD to the SATA connector
put the SSD back into its bay by lining up the 4 screws to the locations within the bay
add back the strip that had the two screws from earlier. tighten screws
put case back on.
Plug in USB into computer and turn on computer
Will boot to the Mac OS Utilities
go to “Disc Utility”Find SSD on the left
go to Erase Tab to repartition
Format: Mac OS Extended (Journaled)
Name: example “new SSD”
click erase at the bottom
Exit out of Disc Utility
go to “Reinstall OS X”Click continue
go through the screens and menus… (not sure what happens here) assuming this is loading the OS Mavericks from the USB to new SSD
after this step is the installation complete?
what will be on the new SSD?
iTunes, iPhoto, iMovie, Garage Band, QuickTime player etcwill these need to be re-downloaded from the App store etc
Logic Pro X, Toontracks, Fluenz etc.these I need to re-download from the sites using serial keys etc. (I have decided to just buy the new Logic Pro X so that I can do the clean install and leave my old Logic Express behind where I have lost the disc that came with it)
From here I can connect my external 1TB drive that had my previous HD backed up on it and pick and choose what songs, movies, pictures, documents etc that I want to drag onto my new SSD
DONE !! ??
Sorry for the long post. Wouldn't make sense not to reach out to this awesome community though. Thanks again for all the help. I realize I am responding to an old post so I may end up re-posting this as a new topic.
Daniel

DRH85 wrote:
...However the simplicity of using Time Machine to migrate over to the new SSD is very alluring. I have found a link that talks about the Pros and Cons. Do you think they summarize things very well?...
Your link makes very interesting reading. One thing that jumps out is how an old HD's installation and Time Machine are equated. Time Machine is a remarkable system, simple on the outside and complex under the hood (this is the fundamental resource on the subject, created by a Community member who is sorely missed). But it doesn't play well with certain types of files (virtual machine files for running Windows, etc., on a Mac for example) and has, in my experience at least, lost some files after briefly saving them. Your old HD, on the other hand, is both complete and current, making it a better source IMHO to migrate from.
The point about older software no longer being compatible is well taken, but I tend to keep older versions long after newer versions appear and I've been surprised at how well they continue to function after the publisher insists they're no longer supported by a newer OS (and are sometimes better than what replaces them). And in the case of commercial software, associated files are often sprinkled far and wide, perhaps to prevent easy pirating. Moreover, while keeping track of serial numbers is always a good idea, many publishers limit the number of installations and entering the S/N over again usually involves the program phoning home to check on the installation count so far. Cloning avoids that more effectively than migrating.

HP Probook 4320S Windows XP SSD Support?

Hi Guys
I've got a HP Probook 4320S running Windows XP Pro SP3, and I'm considering upgrading the hard drive from a traditional HDD to a SSD. I was wondering my HP Probook 4320S would support a SSD drive and would Windows XP even recognise it?
Any advice or help would be most appreciated.
This question was solved.
View Solution.

You're very welcome.
You should be fine then.
If you have a HP XP recovery disk, that indeed should have the applicable sata ahci drivers included.

T420s SSD support - it's urgent!

hey guys,
i'm about to aqcuire a new SSD for my T420s...
It looks like the only two options are Intel 320 (that isn't in stock atm) and Samsung 830/840 SSD - that is.
There's also the Intel 520 SSD, but from what i have understood - it's not supported. right?
Should I go with the Samsung 840? What about it's compatibility with my laptop? - MAIN QUESTION
Thanks!
Edit for future readers:
I went with the Samsung 840 PRO 128GB SSD (7mm) - great choice, highly recommended.
Solved!
Go to Solution.

Hi guyhimmel,
The specs match up so the Samsung 840, 2.5" wide - 7mm high, will work out in your system.
The read and write speeds are best on the Intel 520 and it looks like its supported too.
The only thing is that the 520 is a SATA 3 and the T420s maxes out at SATA 2.
So it would never run at full SATA 3 performance.
But you do get multiple and larger capacity drives.
Intel 320 - slowest read/write but largest capacity is 600gig
Intel 520 - fastest read/write and largest capacity is 480gig
Samsung 840 - read/write like Intel 520 and largest capacity is 512gig
All will work with your T420s.
Hope this helps.
Be AWESOME Everyday!
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Lenovo support question?

2 questions! First how do I contact a Lenovo support person here in the US? Second, is it possible to go back from 7 Home to the original 7 Starter? S10-3, upgraded to 2 G/Ram thanks, Bill

Bill,
To answer your very first question - you can contact customer services by phone - the details are on the Lenovo website.
Now, regarding restoring back to Win7 Starter using OneKey:
I've got an S12-ION, which comes with Win 7 Home Premium, not Starter, but I understand the situation is essentially the same.
That is, if you select the 'Restore from Initial Back-up' option, it will overwrite the C: drive with whatever was there to begin with (when it came out of the factory).
In your case, if your machine ships with Windows 7 Starter, then Windows 7 Starter it will be.
Now, if you still have the OneKey Application installed in Home, then you can use that to make both 'User Back-ups' (of whatever is currently on your C: drive), or you may use it to create a 'Factory Defaults Recovery Disk set'.
This, the Factory Defaults Recovery Disk set, does something similar to 'Restore from Initial Back-up', except you'll need to boot 'into' the first disk of the set - it will then overwrite the entire contents of the HDD.
It's main use is for if you want to replace the HDD or if your current HDD gets corrupted, and, again, it will restore the drive to the state it was in when the machine left the factory.
To make (or use) a Factory Defaults Recovery Disk set, you will need an external CD/DVD burner (or just a reader when performing a restore).
You can also use the OneKey application to make a 'custom recovery disk set' using a previously created user back-up file.
So, if say you want to buy an SSD to replace the HDD with, if you first make a user backup of your current HDD, then make a recovery disk set from that user backup, you can then replace the HDD with the SSD (or a different HDD) and then use the custom recovery disk set to get back to where you were.
NOTE: there are two parts to OneKey - a windows Application (that you may or may not still have installed (it should run if you press the OneKey button whilst in Windows, if it is installed)) and the Boot-time program (that's what runs when you press the OneKey button when you machine is off).
Oh, and I think the version number you're seeing in OneKey is not your Windows 7 version number - it's the OneKey software version number - it just happens to be 7 point something.
Scott

Need to follow up on Support question

10 days ago I worked with an Apple support rep via phone call on an iPhone question which we had to end after 2 hrs of his help. He was very good, but we needed to follow up on the case the next day. He provided his phone ext and email, but over the past 10 days, 4 voicemails and 2 emails have gone unanswered. If this thread is picked up by Apple tech support, can someone tell me how I can continue the discussion to resolve my problem? The case number is 432920041.

I'm sorry, Apple does not follow these posts. This is a user to user technical support forum. The only thing I can suggest is to see what happens when you call Apple and instead of asking for that particular extension, try getting to a real person and see if they can find out what the problem is with contacting this particular agent. You may have to talk to a supervisor.

HP tx2000z tablet SSD support question

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