Hp tx2500 complaint and lack of help.

After 5 years my fully functioning hp tx2500 dies on me the other day, randomly and out of the blue. After a very short search I come to find out the reason it died was not my fault, rather hp used a faulty part, the Nvidia chip set, that seemed to rather oftenly over heat and fry the motherboard on a lot of models and always after the warrenty expired. So I searched for a recall notice only not to find one, the company is aware that this happens but has done nothing about it. This damage can not be repaired only replaced, which is rather expensive and back when I bought this the laptop was about nine hundered dollars. As a student and one with many difficulties and hard ships in his life at the moment a broken lap top really sets me back, especially since I can not afford a new one, and then I find out that it broke due to the manufacorers neglect I got mad and decided to call hp directly and be on record. First I called tech support and the woman on that line was helpful and gave me the right number to dial. I dialed that number, the woman on this line really annoyed me she asked me questions and when she asked if tech support was able to help me with my problem I attempted to explain the problem multiple times and this woman interupted me each time saying that I am not answering her yes or no question, so just to please her I said no and she said she can not help me and I should talk to them and immedialy transfered me back to tech support in a very rude manner. So, here I am back at tech support where I just want to talk to a manager or anyone who does not have to follow a conversation flow chart. This person let me get to a certain point and then I asked to speak to a manager, they asked what was wrong and I told them about this very common problem in the same way I explained it here and the person sounded rude and stated that it is a 5 year computer with obsolete parts and if there is no recall then the company claims no liability on it and I can not connect you to a manager, which to me is not a reason as a consumer I should be allowed to talk to a manager regardless of how old my parts are. I also signed a petition with five thousand other upset customers about this issue and I am posting here to get visibility and I am hoping a manager or a helpful person sees this and gets in contact with me. To summarize this up, hp used a faulty part, they refuse to recall it, there call center is rude and unhelpful when your issue is not text book, I am upset and most likely never buying hp again unless they find a resonbile way to resolve my problem, and lastly this will be posted on other sites for more visibility and if it comes to it a public warning against buying hp products in the future.

We are not HP Tech Support just a bunch of fellow end users trying to help. I have been around here a lot of years and actually was here when this issue first developed back in about 2007. Yes, there was an issue with nVidia video chips on many models including some of the tx series. Only the tx1000 series and the Pavilion dvx0xx series was included in the nVidia class action. The tx2xxx series and the Pavilion dvx5xx series were never included, although anecdotally those models also have a significant failure rate for what is likely to be the same reason. Also, HP never had an "enhanced warranty" program for the tx2xx series.
The fact that the computer lasted 5 years is some evidence that it was not defectively designed or manufactured, frankly. You are also incorrect that the computer cannot be fixed. If you are handy, you can remove the motherboard and ship it to one of several excellent shops that do a fine job of fixing the nVidia chips. Do not take it to some local jackleg who will blow it with a heatgun. It might work for a while, but not long.
You can go off on a social media tirade but frankly that ground had been plowed already and has not borne much fruit because HP and nVidia have satisfied all their legal obligations. Or, you can take a realistic look at your options. When you are ready to do so, we can help you find the right repair shop at the best price possible.

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    Hello Drumm42,
    Thank your for taking the time to write to us! It is ever our goal to ensure that you get the help you need when you visit one of our stores. I regret that our representatives at the Lexington Park store didn't take that aspiration to heart when you visited recently. I know that I would be -- and have been on some occasions -- frustrated by such neglect.
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    John|Social Media Specialist | Best Buy® Corporate
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