HP Update unable to install HP Printer Diagnostic Tools

Today the HP Update application prompted me to install three updates related to my Deskjet 3520. Two of them seemingly installed OK, but the third one ("HP Printer Diagnostic Tools") downloads but immediately fails after installation has started.
The manual download of the tool seems to run, but there is no success message, and HP Update still shows this one as missing afterwards. This is on Windows 8 Enterprise x64.
This question was solved.
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That update is supposed to install a desktop shortcut to the diagnostics landing page.   You can find that here: www.hp.com/go/tools .
   I don't know why the update is not working, but I would suggest selecting the  "Hide" option so it no longer shows up and adding the above link to your favorites if you wish to save it.
Although I am an HP employee, I am speaking for myself and not for HP

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    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1061' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1035' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1036 OR UserLanguageID=2060 OR UserLanguageID=11276 OR UserLanguageID=3084 OR UserLanguageID=9228 OR UserLanguageID=12300 OR UserLanguageID=15372 OR UserLanguageID=5132 OR UserLanguageID=13324 OR UserLanguageID=6156 OR UserLanguageID=14348 OR UserLanguageID=58380 OR UserLanguageID=8204 OR UserLanguageID=10252 OR UserLanguageID=4108 OR UserLanguageID=7180' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1037' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1050' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1038' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1040 OR UserLanguageID=2064' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1041' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1042' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1063' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1062' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1044 OR UserLanguageID=2068' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1043 OR UserLanguageID=2067' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1045' evaluates to true.
    [0A60:1458][2015-05-03T18:43:41]i000: Setting string variable 'WixBundleRollbackLog_WPRT_plPL' to value 'C:\Users\UKASZ~1\AppData\Local\Temp\Windows_Phone_Recovery_Tool_1.2.4_20150503184250_4_WPRT_plPL_rollback.log'
    [0A60:1458][2015-05-03T18:43:41]i000: Setting string variable 'WixBundleLog_WPRT_plPL' to value 'C:\Users\UKASZ~1\AppData\Local\Temp\Windows_Phone_Recovery_Tool_1.2.4_20150503184250_4_WPRT_plPL.log'
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1046 OR UserLanguageID=2070' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1048 OR UserLanguageID=2072' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1049 OR UserLanguageID=2073' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1051' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1060' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1053 OR UserLanguageID=2077' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1054' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1055' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=2052 OR UserLanguageID=4100 OR UserLanguageID=5124' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=3076' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1028' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: CheckFreeDiskSpace, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: Register
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: VC2012Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: CommunicationLayerCleaner, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WinUsbDeviceRemover, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WinUsbCoInstallers, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WinUsbCompatIdInstaller, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WinUsbDriversExt, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: Register
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_enUS, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_arSA, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_csCZ, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_daDK, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_deDE, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_elGR, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_esES, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_etEE, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_fiFI, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_frFR, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_heIL, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_hrHR, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_huHU, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_itIT, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_jaJP, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_koKR, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_ltLT, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_lvLV, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_nbNO, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_nlNL, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_plPL, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_ptBR, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_roRO, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_ruRU, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_skSK, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_slSI, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_svSE, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_thTH, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_trTR, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_zhCN, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_zhHK, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_zhTW, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i299: Plan complete, result: 0x0
    [0A60:1458][2015-05-03T18:43:41]i300: Apply begin
    [133C:08E8][2015-05-03T18:43:43]i360: Creating a system restore point.
    [133C:08E8][2015-05-03T18:43:43]i361: Created a system restore point.
    [133C:08E8][2015-05-03T18:43:43]i000: Caching bundle from: 'C:\Users\UKASZ~1\AppData\Local\Temp\{54718f79-d2d7-4832-b678-472bfd963bb1}\.be\Bootstrapper.exe' to: 'C:\ProgramData\Package Cache\{54718f79-d2d7-4832-b678-472bfd963bb1}\Bootstrapper.exe'
    [133C:08E8][2015-05-03T18:43:43]i320: Registering bundle dependency provider: {54718f79-d2d7-4832-b678-472bfd963bb1}, version: 1.2.4.0
    [133C:1BE8][2015-05-03T18:43:43]i305: Verified acquired payload: CheckFreeDiskSpace at path: C:\ProgramData\Package Cache\.unverified\CheckFreeDiskSpace, moving to: C:\ProgramData\Package Cache\{4E893B08-5155-4C03-A80C-7D9E96FFDDD2}v1.00.0000\CheckFreeDiskSpace.msi.
    [133C:1BE8][2015-05-03T18:43:43]i305: Verified acquired payload: CommunicationLayerCleaner at path: C:\ProgramData\Package Cache\.unverified\CommunicationLayerCleaner, moving to: C:\ProgramData\Package Cache\42253689C4295B7B23419779293A6F8A3D623688\CommLayerCleaner.exe.
    [133C:1BE8][2015-05-03T18:43:43]i305: Verified acquired payload: WinUsbDeviceRemover at path: C:\ProgramData\Package Cache\.unverified\WinUsbDeviceRemover, moving to: C:\ProgramData\Package Cache\CAE10F2B5EDDD7A95406FFA73F7B6E029138C09E\WinUsbDeviceRemover.exe.
    [133C:1BE8][2015-05-03T18:43:43]i305: Verified acquired payload: WinUsbDeviceRemoverConfiguration at path: C:\ProgramData\Package Cache\.unverified\WinUsbDeviceRemoverConfiguration, moving to: C:\ProgramData\Package Cache\CAE10F2B5EDDD7A95406FFA73F7B6E029138C09E\wudr_configuration.xml.
    [0A60:1464][2015-05-03T18:43:43]w343: Prompt for source of package: WinUsbDriversExt, payload: WinUsbDriversExt, path: C:\WinUsbDriversExt.msi
    [0A60:1464][2015-05-03T18:43:43]i338: Acquiring package: WinUsbDriversExt, payload: WinUsbDriversExt, download from:http://download-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/Drivers/WinUsbDriversEx...
    [0A60:1464][2015-05-03T18:43:43]e000: Error 0x80070002: Failed to send request to URL: http://download-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/Drivers/WinUsbDriversEx... trying to process HTTP status code anyway.
    [0A60:1464][2015-05-03T18:43:43]e000: Error 0x80070002: Unknown HTTP status code 0, returned from URL: http://download-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/Drivers/WinUsbDriversEx...
    [0A60:1464][2015-05-03T18:43:43]e000: Error 0x80070002: Failed to send request to URL: http://download-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/Drivers/WinUsbDriversEx...
    [0A60:1464][2015-05-03T18:43:43]e000: Error 0x80070002: Failed to connect to URL: http://download-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/Drivers/WinUsbDriversEx...
    [0A60:1464][2015-05-03T18:43:43]e000: Error 0x80070002: Failed to get size and time for URL: http://download-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/Drivers/WinUsbDriversEx...
    [0A60:1464][2015-05-03T18:43:43]e000: Error 0x80070002: Failed attempt to download URL: 'http://download-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/Drivers/WinUsbDriversEx... to: 'C:\Users\UKASZ~1\AppData\Local\Temp\{54718f79-d2d7-4832-b678-472bfd963bb1}\WinUsbDriversExt'
    [0A60:1464][2015-05-03T18:43:43]e000: Error 0x80070002: Failed to acquire payload from: 'http://download-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/Drivers/WinUsbDriversEx... to working path: 'C:\Users\UKASZ~1\AppData\Local\Temp\{54718f79-d2d7-4832-b678-472bfd963bb1}\WinUsbDriversExt'
    [0A60:1464][2015-05-03T18:43:43]e313: Failed to acquire payload: WinUsbDriversExt to working path: C:\Users\UKASZ~1\AppData\Local\Temp\{54718f79-d2d7-4832-b678-472bfd963bb1}\WinUsbDriversExt, error: 0x80070002.
    [133C:1BE8][2015-05-03T18:43:43]i351: Removing cached package: WinUsbDeviceRemover, from path: C:\ProgramData\Package Cache\CAE10F2B5EDDD7A95406FFA73F7B6E029138C09E\
    [133C:1BE8][2015-05-03T18:43:43]i351: Removing cached package: CommunicationLayerCleaner, from path: C:\ProgramData\Package Cache\42253689C4295B7B23419779293A6F8A3D623688\
    [133C:1BE8][2015-05-03T18:43:43]i351: Removing cached package: CheckFreeDiskSpace, from path: C:\ProgramData\Package Cache\{4E893B08-5155-4C03-A80C-7D9E96FFDDD2}v1.00.0000\
    [0A60:1458][2015-05-03T18:43:43]e000: Error 0x80070002: Failed while caching, aborting execution.
    [133C:08E8][2015-05-03T18:43:43]i330: Removed bundle dependency provider: {54718f79-d2d7-4832-b678-472bfd963bb1}
    [133C:08E8][2015-05-03T18:43:43]i352: Removing cached bundle: {54718f79-d2d7-4832-b678-472bfd963bb1}, from path: C:\ProgramData\Package Cache\{54718f79-d2d7-4832-b678-472bfd963bb1}\
    [0A60:1458][2015-05-03T18:43:43]i399: Apply complete, result: 0x80070002, restart: None, ba requested restart: No

    Hi ,
    Instead of using Windows Phone Recovery Tool you could try downloading Lumia Software Recovery Tool. You can rollback from Windows 10 to Windows 8.1 using Lumia Software Recovery Tool. Try downloading Lumia Software Recovery tool from the following link - http://go.microsoft.com/fwlink/?LinkID=525568

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