HP Utility Quit Unexpectedly Error

I can't scan from my HP Deskjet 3054 to my Mac running Mac OS X 10.7.5.  I can scan by laying the document on the glass if I start the scanning from my computer but even then I can't scan multiple pages from the paper loader.
When I click on Scan Settings in the HP Utility folder the HP utility quits unexpectedly.  I downloaded the latest full driver but when I try to download the fix for this error it says I have a higher version of the scan component already on my computer.
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View Solution.

Hi richieleland, 
thanks for your post and welcome to the HP Forum. 
It might already be helpful if your repair disk permissions. You can do this from Disk Utility - First Aid tab, select your volume and then hit Repair Disk Permissions. 
Then restart the Mac and check if you can now open and work with HP Utility. If it still fails, try again installing the fix. But if thats not possible, you may download and install the HP Printer Driver Update 2.16.1 - either through Apple Software Update or if not found there, download from Apple website: HP Printer Drivers v.2.16.1 for OS X
Best regards,
Mandy
Say "Thanks" by clicking the Thumb up in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
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    Safari [1043]
    Path:             
    /Applications/Safari.app/Contents/MacOS/Safari
    Identifier:       
    com.apple.Safari
    Version:          
    8.0.2 (10600.2.5)
    Build Info:       
    WebBrowser-7600002005000000~1
    Code Type:        
    X86-64 (Native)
    Parent Process:   
    ??? [1]
    Responsible:      
    Safari [1043]
    User ID:          
    501
    Date/Time:        
    2014-12-23 08:48:50.202 -0600
    OS Version:       
    Mac OS X 10.10.1 (14B25)
    Report Version:   
    11
    Anonymous UUID:   
    954A8602-894E-472A-EF44-D75463DE1553
    Sleep/Wake UUID:  
    AC81F1AC-F62C-42AB-9E37-1B4505626409
    Time Awake Since Boot: 5300 seconds
    Time Since Wake:  
    650 seconds
    Crashed Thread:   
    13
    Exception Type:   
    EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:  
    KERN_INVALID_ADDRESS at 0x0000000000000020
    External Modification Warnings:
    Thread creation by external task.
    VM Regions Near 0x20:
    -->
    __TEXT            
    0000000101baa000-0000000101bab000 [
    4K] r-x/rwx SM=COW  /Applications/Safari.app/Contents/MacOS/Safari
    Application Specific Information:
    Process Model:
    Multiple Web Processes
    Thread 0:: Dispatch queue: com.apple.main-thread
    0   com.apple.CoreFoundation
    0x00007fff93d227d6 __CFStringCreateImmutableFunnel3 + 886
    1   com.apple.CoreFoundation
    0x00007fff93d2244d CFStringCreateWithCString + 93
    2   com.apple.Foundation    
    0x00007fff970db7c7 -[NSString initWithUTF8String:] + 186
    3   com.apple.coreui        
    0x00007fff909a621f -[CUIStructuredThemeStore renditionWithKey:] + 1746
    4   com.apple.coreui        
    0x00007fff90993a6e -[CUIThemeFacet _renditionForSpecificKey:] + 157
    5   com.apple.coreui        
    0x00007fff90993ada -[CUIThemeFacet _rendition] + 80
    6   com.apple.coreui        
    0x00007fff90995624 -[CUIThemeFacet makeLayer] + 22
    7   com.apple.coreui        
    0x00007fff9093746d CUICoreThemeRenderer::MakeOrUpdateWindowFrameLayerNew(CUIDescriptor const*, CALayer**) + 4845
    8   com.apple.coreui        
    0x00007fff90937ce8 CUICoreThemeRenderer::CreateOrUpdateLayer(CUIDescriptor const*, CALayer**) + 188
    9   com.apple.coreui        
    0x00007fff90901501 CUIRenderer::CreateOrUpdateLayer(__CFDictionary const*, CALayer**) + 175
    10  com.apple.AppKit        
    0x00007fff931c8dd3 -[NSCompositeAppearance _callCoreUIWithBlock:] + 183
    11  com.apple.AppKit        
    0x00007fff931c6d5f -[NSAppearance _createOrUpdateLayer:options:] + 108
    12  com.apple.AppKit        
    0x00007fff92ec89cc -[NSVisualEffectView _cuiMakeOrUpdateBackgroundLayer:] + 151
    13  com.apple.AppKit        
    0x00007fff92ec8a91 -[NSVisualEffectView _updateBackgroundLayer] + 76
    14  com.apple.AppKit        
    0x00007fff92ec828e -[NSVisualEffectView _updateBackdropLayerForBlendingInsideWindow] + 275
    15  com.apple.AppKit        
    0x00007fff92ec92eb -[NSVisualEffectView _updateBackdropLayer] + 106
    16  com.apple.AppKit        
    0x00007fff92eca4e0 -[NSVisualEffectView updateLayer] + 220
    17  com.apple.AppKit        
    0x00007fff929da353 -[_NSViewBackingLayer display] + 399
    18  com.apple.QuartzCore    
    0x00007fff9455e641 CA::Layer::display_if_needed(CA::Transaction*) + 603
    19  com.apple.QuartzCore    
    0x00007fff9455dd7d CA::Layer::layout_and_display_if_needed(CA::Transaction*) + 35
    20  com.apple.QuartzCore    
    0x00007fff9455d50e CA::Context::commit_transaction(CA::Transaction*) + 242
    21  com.apple.QuartzCore    
    0x00007fff9455d164 CA::Transaction::commit() + 390
    22  com.apple.AppKit        
    0x00007fff92f99c41 -[NSThemeFrame _floatTitlebarAndToolbarFromInit:] + 104
    23  com.apple.AppKit        
    0x00007fff928f474e -[NSThemeFrame initWithFrame:styleMask:owner:] + 243
    24  com.apple.AppKit        
    0x00007fff928f2c96 -[NSWindow _commonInitFrame:styleMask:backing:defer:] + 614
    25  com.apple.AppKit        
    0x00007fff928f23fc -[NSWindow _initContent:styleMask:backing:defer:contentView:] + 1477
    26  com.apple.AppKit        
    0x00007fff92b2940e -[NSPanel _initContent:styleMask:backing:defer:contentView:] + 51
    27  com.apple.AppKit        
    0x00007fff928f1e2a -[NSWindow initWithContentRect:styleMask:backing:defer:] + 45
    28  com.apple.AppKit        
    0x00007fff92b293c1 -[NSPanel initWithContentRect:styleMask:backing:defer:] + 78
    29  com.apple.AppKit        
    0x00007fff928ef745 -[NSWindowTemplate nibInstantiate] + 567
    30  com.apple.AppKit        
    0x00007fff928c473b -[NSIBObjectData instantiateObject:] + 309
    31  com.apple.AppKit        
    0x00007fff92da6d01 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 452
    32  com.apple.AppKit        
    0x00007fff928b8f05 loadNib + 384
    33  com.apple.AppKit        
    0x00007fff92e26f80 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 313
    34  com.apple.AppKit        
    0x00007fff92e2767d +[NSBundle(NSNibLoadingInternal) _loadNibFile:externalNameTable:options:withZone:] + 150
    35  com.apple.AppKit        
    0x00007fff92bc93af _NXLoadNib + 196
    36  com.apple.AppKit        
    0x00007fff92bc8d8f -[NSAlert init] + 95
    37  com.apple.AppKit        
    0x00007fff92c089f3 +[NSAlert alertWithMessageText:defaultButton:alternateButton:otherButton:informativeTextW ithFormat:] + 131
    38  com.apple.AppKit        
    0x00007fff928da64d __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1021
    39  com.apple.AppKit        
    0x00007fff928da20e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
    40  com.apple.AppKit        
    0x00007fff928da1ad -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
    41  com.apple.AppKit        
    0x00007fff928d9e9a -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 255
    42  com.apple.AppKit        
    0x00007fff928d9c69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
    43  com.apple.AppKit        
    0x00007fff928d96b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
    44  com.apple.Foundation    
    0x00007fff970cd458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
    45  com.apple.Foundation    
    0x00007fff970cd2c9 _NSAppleEventManagerGenericHandler + 102
    46  com.apple.AE            
    0x00007fff93cb699c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
    47  com.apple.AE            
    0x00007fff93cb6719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
    48  com.apple.AE            
    0x00007fff93cb6623 aeProcessAppleEvent + 295
    49  com.apple.HIToolbox     
    0x00007fff9ab3737e AEProcessAppleEvent + 56
    50  com.apple.AppKit        
    0x00007fff928d5d76 _DPSNextEvent + 2665
    51  com.apple.AppKit        
    0x00007fff928d4e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
    52  com.apple.Safari.framework  
    0x0000000101c2aad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
    53  com.apple.AppKit        
    0x00007fff928c8e23 -[NSApplication run] + 594
    54  com.apple.AppKit        
    0x00007fff928b42d4 NSApplicationMain + 1832
    55  libdyld.dylib           
    0x00007fff916615c9 start + 1
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib  
    0x00007fff918b622e kevent64 + 10
    1   libdispatch.dylib       
    0x00007fff8ec7ca6a _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib  
    0x00007fff918b5946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff98d484a1 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib  
    0x00007fff918b5946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff98d484a1 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib  
    0x00007fff918b5946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff98d484a1 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib  
    0x00007fff918b5946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff98d484a1 start_wqthread + 13
    Thread 6:: WebCore: IconDatabase
    0   libsystem_kernel.dylib  
    0x00007fff918b65d6 pread + 10
    1   libsqlite3.dylib        
    0x00007fff97799855 readDbPage + 117
    2   libsqlite3.dylib        
    0x00007fff97797f92 sqlite3PagerAcquire + 1314
    3   libsqlite3.dylib        
    0x00007fff9788a831 checkTreePage + 257
    4   libsqlite3.dylib        
    0x00007fff9788ac84 checkTreePage + 1364
    5   libsqlite3.dylib        
    0x00007fff9788ac84 checkTreePage + 1364
    6   libsqlite3.dylib        
    0x00007fff977d34ac sqlite3VdbeExec + 67324
    7   libsqlite3.dylib        
    0x00007fff977c13df sqlite3_step + 735
    8   com.apple.WebCore       
    0x00000001037d5bc9 WebCore::SQLiteStatement::step() + 73
    9   com.apple.WebCore       
    0x0000000103e26a2c WebCore::IconDatabase::checkIntegrity() + 108
    10  com.apple.WebCore       
    0x00000001037d5314 WebCore::IconDatabase::performOpenInitialization() + 116
    11  com.apple.WebCore       
    0x00000001037d49b5 WebCore::IconDatabase::iconDatabaseSyncThread() + 325
    12  com.apple.JavaScriptCore
    0x0000000102996a9f ***::wtfThreadEntryPoint(void*) + 15
    13  libsystem_pthread.dylib 
    0x00007fff98d4a2fc _pthread_body + 131
    14  libsystem_pthread.dylib 
    0x00007fff98d4a279 _pthread_start + 176
    15  libsystem_pthread.dylib 
    0x00007fff98d484b1 thread_start + 13
    Thread 7:
    0   libsystem_kernel.dylib  
    0x00007fff918b5946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff98d484a1 start_wqthread + 13
    Thread 8:
    0   libsystem_kernel.dylib  
    0x00007fff918b5946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff98d484a1 start_wqthread + 13
    Thread 9:
    0   libsystem_kernel.dylib  
    0x00007fff918b5946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff98d484a1 start_wqthread + 13
    Thread 10:: com.apple.CoreAnimation.render-server
    0   libsystem_kernel.dylib  
    0x00007fff918b052e mach_msg_trap + 10
    1   libsystem_kernel.dylib  
    0x00007fff918af69f mach_msg + 55
    2   com.apple.QuartzCore    
    0x00007fff94571d63 CA::Render::Server::server_thread(void*) + 198
    3   com.apple.QuartzCore    
    0x00007fff94571c96 thread_fun + 25
    4   libsystem_pthread.dylib 
    0x00007fff98d4a2fc _pthread_body + 131
    5   libsystem_pthread.dylib 
    0x00007fff98d4a279 _pthread_start + 176
    6   libsystem_pthread.dylib 
    0x00007fff98d484b1 thread_start + 13
    Thread 11:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib  
    0x00007fff918b052e mach_msg_trap + 10
    1   libsystem_kernel.dylib  
    0x00007fff918af69f mach_msg + 55
    2   com.apple.CoreFoundation
    0x00007fff93d90b14 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation
    0x00007fff93d8ffdb __CFRunLoopRun + 1371
    4   com.apple.CoreFoundation
    0x00007fff93d8f838 CFRunLoopRunSpecific + 296
    5   com.apple.CFNetwork     
    0x00007fff966c9d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
    6   com.apple.Foundation    
    0x00007fff97113b7a __NSThread__main__ + 1345
    7   libsystem_pthread.dylib 
    0x00007fff98d4a2fc _pthread_body + 131
    8   libsystem_pthread.dylib 
    0x00007fff98d4a279 _pthread_start + 176
    9   libsystem_pthread.dylib 
    0x00007fff98d484b1 thread_start + 13
    Thread 12:
    0   libsystem_kernel.dylib  
    0x00007fff918b5946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff98d484a1 start_wqthread + 13
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    0   libsystem_pthread.dylib 
    0x00007fff98d48695 _pthread_mutex_lock + 87
    1   libsystem_c.dylib       
    0x00007fff97044b78 vfprintf_l + 28
    2   libsystem_c.dylib       
    0x00007fff9703d620 fprintf + 186
    3   ???                     
    0x00000001089195dc 0 + 4438726108
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       r8: 0x000000010891d000   r9: 0x0000000000000054  r10: 0x0000000000000000  r11: 0x0000000000000206
      r12: 0x00007fff7ddeb6b8  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000000
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    Error Code: 
    0x00000004
    Trap Number:
    14
    Binary Images:
    0x101baa000 -   
    0x101baafff  com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
    0x101bb4000 -   
    0x1024edff7  com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
    0x10298c000 -   
    0x102e9fff3  com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
    0x103006000 -   
    0x1032bafff  com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
    0x103596000 -   
    0x103596fff  com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
    0x10359c000 -   
    0x1036d8ffb  com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
    0x1037d0000 -   
    0x104775ff7  com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
    0x109a68000 -   
    0x109a68fef +cl_kernels (???) <5D2FFD5C-1935-4FC3-A68B-45B3A79820AB> cl_kernels
    0x10a6c9000 -   
    0x10a6c9ff5 +cl_kernels (???) <D54CBFFF-56F9-497E-842E-1597661FDBDC> cl_kernels
    0x10a6cb000 -   
    0x10a7b1fef  unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
    0x7fff64f4b000 -
    0x7fff64f81837  dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
    0x7fff8c553000 -
    0x7fff8c555fff  com.apple.EFILogin (2.0 - 2) <F0269EE2-3686-3A8A-8B83-F86974E35E90> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
    0x7fff8c556000 -
    0x7fff8cdadff3  com.apple.CoreGraphics (1.600.0 - 772) <6364CBE3-3635-3A53-B448-9D19EF9FEA96> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x7fff8cdae000 -
    0x7fff8d028fff  com.apple.CoreData (110 - 526) <AEEDAF00-D38F-3A15-B3C9-73732940CC55> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x7fff8d029000 -
    0x7fff8d02eff7  libunwind.dylib (35.3) <BE7E51A0-B6EA-3A54-9CCA-9D88F683A6D6> /usr/lib/system/libunwind.dylib
    0x7fff8d0db000 -
    0x7fff8d127fff  com.apple.corelocation (1486.17 - 1615.21) <DB68CEB9-0D51-3CB9-86A4-B0400CE6C515> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
    0x7fff8d272000 -
    0x7fff8d272fff  libOpenScriptingUtil.dylib (162) <EFD79173-A9DA-3AE6-BE15-3948938204A6> /usr/lib/libOpenScriptingUtil.dylib
    0x7fff8d310000 -
    0x7fff8d338fff  libsystem_info.dylib (459) <B85A85D5-8530-3A93-B0C3-4DEC41F79478> /usr/lib/system/libsystem_info.dylib
    0x7fff8d367000 -
    0x7fff8d40dfff  com.apple.PDFKit (3.0 - 3.0) <C55D8F39-561D-32C7-A701-46F76D6CC151> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
    0x7fff8d420000 -
    0x7fff8d6c8ff7  com.apple.RawCamera.bundle (6.02 - 768) <3156D0F8-335C-3380-A849-D47ED4163D3A> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0x7fff8d6cc000 -
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    0x7fff917a6000 -
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    [Home]/Library/Application Support/Adobe/AdobePCD
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    Regards,
    Rave

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