Hp vectra system recovery f10 key prompt to backup files

Does the HP Vectra system recovery f10 key prompt you to backup files prior to format?

Does the HP Vectra system recovery f10 key prompt you to backup files prior to format?

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  • TM Full system recovery does not see my backup folder

    Hello to you all Apple/Mac lovers ,
    So, as the title mentions, I need to do a full system backup after an HD failure. No problem so far my last backup was 11 minutes before the problem happened. Now, I re-installed Leopard and followed the instructions to proceed to a full system recovery. But the recovery software does not detect my external hard-disk or does not see the backup in it ... what's wrong ? What information would you need to help me solve that ? Thanks in advance ,
    Charles

    Are you doing this from within the Leopard installer or is this post installation? If the latter are you trying to migrate from your TM backup in Setup Assistant or are you simply trying to do a basic restore from your TM backup drive? If the latter be sure you change the Computer Name in Sharing preferences to match the one used before your reinstall.

  • Windows 7 x64 System Recovery Product Key not same as COA sticker

    I have restored my Satellite P775-S7232 with Windows 7 Home Premium x64 to the out-of box condition by booting from the Sysyem Recovery Partition. Afterwards during the process of re-installing all my other software, I happened to install Belarc Adivisor and when I ran it, it came up with a different Win7 Product Key than what is shown on the OEM COA sticker on the bottom of the laptop.
    What is the reason for this and will either product key work in the future to re-install Windows 7? If for instance, should I decide to re-partition the drive, eliminate the Restore Partition and re-install Win7 x64 from scratch from a Win7 DVD, should I only use the Product Key from the COA sticker? In case anyone is wondering, I have made a complete Toshiba DVD Recovery Set for this system, just in case.   
    Solved!
    Go to Solution.

    Satellite P775-S7232
    The key that keyfinders come up with is the key used by OEMs during installation. It won't work for activatation.
    Magical Jellybean explains it here.
    Q: Why doesn't the product key returned match the one on my sticker?
    If you purchased your PC with Windows already installed from a large manufacturer such as Dell or HP, it's likely that Windows was installed using an OEM key instead of the actual key for your PC. This saves them (and you) money because it's much more efficient for these large companies to install Windows once and then clone the drive.
    -Jerry

  • An error message appeared during system recovery which waid "failed to replace file"

    Failed to replace file C:\Program files (x86)\coupon companion\coupon companion.exe
    (Ox80070002) error during system restore.

    Do you mean you actually ''want'' Coupon Companion? It's malware, or at best, adware.
    If you can't remove Coupon Companion from your computer, first try using Malwarebytes' Anti-Malware.
    * http://www.malwarebytes.org
    If it can't get rid of it, then post in the Malware Removal section of the following forum.
    * http://forums.malwarebytes.org
    Related:
    * [[Troubleshoot Firefox issues caused by malware]]

  • Blank screen after I press f10 to enter setup or f11 to enter system recovery

    My HP Envy Model 4 - 1117NR won't boot all of a sudden. I tried system recovery which led me to backup first back up some of my files and then it proceeded to reset the system. The screen went blank during the reocovery process and now i can't get into System recovery from the UEFI menu. Or even the bios setup page. When i am prompted and press f10 or f11, a blank black screen shows. The machine won't boot either. What could be the issue with my machine. Really need some advice. Thanks in advance.

    Hi RexGenius,
    I understand that you are cannot boot up your HP ENVY Sleekbook 4-1117nr. I will try my best to help you resolve this issue.
    In this document for Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot that may resolve this issue.
    Since you were in the system recovery when the issue started, I am also sending this document for Troubleshooting HP System Recovery Problems (Windows 8).
    I hope this information helps, please let me know.
    Thank you,
    I worked on behalf of HP.

  • A system recovery was performed on my pc. When I re-installed firefox all my bookmarks had disappeared. This happened more than a wk ago so the solution of recovery for 5 days didn't work. Is there any way to recover them from more than 7 days ago?

    On Jun 19 my pc wouldn't load Windows & HP decided to do a system recovery on my pc on Jun 20.
    Prior to the system recovery being performed all of my files & programs were burned onto discs.
    A few days after the recovery was performed I re-installed Firefox. It was the same day that the newest version of Firefox was released. I was unable to reload the version I was previously using (I believe that it was version 4).
    After re-installing Firefox I discovered that I lost all of my Firefox bookmarks.
    I thought that the bookmarks would be on the back-up discs but I can't find them on the system recovery files that I loaded onto my pc.
    I am using Windows 7 Home Premium. I have a HP G60 series laptop.

    Thanks for the info.
    I did find the folder as described above. Under Profiles the sub-directory I found was: t6jyvmtf.default
    There are 2 files in that sub-directory:
    blocklist - which is an XML document &
    bookmarks - which is Firefox document
    When I selected bookmarks the document that opened does not contain (to my knowledge) the bookmarks.
    The heading for the page is '''''Bookmarks''''' & right underneath that heading is '''Get Bookmark Add-ons'''
    Underneath that is a heading '''Bookmarks Toolbar Folder''' with the following under it:
    Add bookmarks to this folder to see them displayed on the Bookmarks Toolbar, Getting Started & Latest Headlines
    That is followed by the heading '''Mozilla Firefox''' which has the following underneath it:
    Help and Tutorials, Customize Firefox, Get Involved & About Us
    I checked each of the items that could be selected but none of them had my bookmarks.
    I also checked the blocklist XML document - it opened Windows Internet Explorer with what appears to be programming language (although I could be wrong). At the top of the document it says - ?xml version="1.0" ?
    followed by
    - <blocklist xmlns="http://www.mozilla.org/2006/addons-blocklist">
    Should I be selecting one of the above to find the bookmarks & I'm just not seeing it?

  • After system recovery on a Pavilion 513n with XP SP2 I cannot run CD's created with Iomega Hotburn.

    I have a 9 year old Pavilion 513n running Windows XP SP2.  I have two RAM sticks, one of 1GB (added) and one of 256MB (the original with the computer).  The hard drive is a Western Digital 80 GB.  The CD/DVD drive is the original with the computer.  I recently had to do a system recovery due to a corrupted Windows file using the HP System Recovery Disks and an SP2 disk from Microsoft.  Since then, the computer will not recognize nor read CD's created on an Iomega external CD burner using Iomega Hotburn software.  These CD's worked fine previously even after system recoveries.  Other CD's run fine.  I have done previous system recoveries in the last nine years, and have never encountered this problem before.  I am hoping someone else may have run into this and can help me.
    Thanks

    I think this problem is more of a hardware issue.  Have you tried using a linux live cd?
    If it boots fine into safe mode then it is an installation/driver issue.  Safe mode bypasses most driver problems.  I would suggest you try using virtual pc from microsoft it is free and try it withing windows it is very, very easy to use to set up a virtual machine.
    It COULD be a hard drive issue, if so i would try a low level seek format, and then install windows.  Low level formats are NOT windows formats. Try installinf say PCLinuxos 2007 and if that works there is a problem with your drivers.
    Ultimately it may well come down to hardware, just use other options to actually isolate if it is a hardware problem or not.

  • Remap Functionality Novo Key-- System Recovery

    Hello to everybody....i have  a rather crazy idea but....may be someone will help me.
    When you press the Novo key u get the following:
    Normal Startup
    Bios Setup
    Boot Menu
    System Recovery
    Well the interesting option is "System Recovery"...
    Normally this call the ONE Key Recovery apllication and from there u can perform system recovery....
    But imagine this scenario, u have a working machine...the most important of this machine is your documents...application and setup doesn't matter...you can always restore but the issue is not restoring the issue it to get your documents and preferably manipulate them...store them.check them...whatever.
    SO instead of recovery how about a rescue installation something like Windows PE...so the 1million dollar question....is it possible to manipulate system recovey and call (boot) the WIndows PE partition?
    I am under the impression that OKR calls some application somewhere on the HDD...so if we change the paths it will boot Windows PE.....is it possible?

    hi tsgiannis,
    Thanks for Posting!
    This is a great I dea!
    This is somewhat the same as the Quickstart feature.
    Anyway, to add my input on this, you can check on Partition ID
    IF you have a lab pc there you can try Changing the WIN PE Partition ID by using the One key recovery Partition ID.
    and see if it will be called by the button.
    Hope this helps
    Cheers!
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    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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  • System Recovery Kit for dv7-3165dx fails to restore factory image to replacement hd

    I'm posting this wall of text here in case someone else has any suggestions before I contact HP Support to see what options they have.
    My attempt to recover the factory image to a replacement hard drive in an HP Pavilion dv7-3165dx notebook is failing. An error occurs when SM.exe is trying to merge the WIM files. The SSRD.Log shows an error:
    SM, 13, Set reference file fail
    after that, SM.exe displays this message when run from a command line:
    SM, Failure, Can not load imagex 1 from src WIM file
    The following are the symptoms that the Recovery Manager displays on the screen.
    The Recovery Manager reads the two DVDs and after a few seconds, it pops up an error message:
    Reducer
    C:\RM\Image\TempBASE.WIM was not found.
    The message has on "OK" button that when clicked on, closes the message window.
    After that, nothing happens. No disk or DVD activity for over an hour. The mouse moves, but no key presses have any effect, including CTRL-ALT-DEL. You can use the mouse to move the Recovery Manager window around, and there is nothing hidden behind it. Clicking on the Recovery Manager Back, Next, or Cancel buttons produce no response at all.
    The only option at this point is to hold down the power switch until it powers down.
    When the power is turned back on, the hard drive boots and Recovery Manager displays a message that incorrectly claims "Recovery is complete" and has a "Click Finish to restart" button. After clicking on "Finish", it reboots but since the System Recovery did not actually complete, all it does is display:
    BOOTMGR is missing
    Press CTRL+ALT+DEL to restart
    Before attempting the recovery, the notebook passed all diagnostic tests.
    The 2x2GB memory cards, which still have HP stickers on them, were tested with Memtest86+ V5.01 and completed over six passes in over seven hours with zero errors.
    The replacement 500GB HGST Travelstar Z5K500 drive was tested with gsmartcontrol. The SMART status showed no errors in the past with over 400 hours of power-on time. Both of the SMART short self-test and extended self-test tests were run, which it passed without any errors.
    The HP System Diagnostics from the Startup Menu were run on the memory and hard drive and they passed those tests without any errors.
    While waiting for the HP "System Recovery Kit for Consumer Notebook (3 Disks)" Software Part Number 599357-001 to arrive, both Fedora 21 64bit and Windows Vista 64bit were successfully installed on the harddrive.
    Both System Recovery DVDs were read on different machines without any errors. This System Recovery Kit supports the notebook's System Id which is 3638, so they appear to be the correct discs.
    Now a list of workaround attempts that were suggested.
    After the Recovery Manager failed a few times with the same error message, some googling came up with other users mentioning the "TempBASE.WIM was not found" error message. I tried these suggestions that I read about.
    Run KillDisk to fill the HD with zeros.
    Running Recovery Manager after that failed with the same error message.
    Run the CyberLink Recovery Discs Utility (sp44645.exe).
    Running Recovery Manager after that failed with the same error message.
    Installed Windows VISTA 64bit again and upgraded the BIOS from F10 to F13.
    Running Recovery Manager after that failed with the same error message.
    Try only using a single 2GB memory card to see if it was a 64bit problem.
    Running Recovery Manager after that failed with the same error message.
    The BIOS does not have an option to change from AHCI mode to IDE mode.
    I don't have a Windows 7 OEM install disc and am trying to avoid spending $100 to buy one.
    That is when I decided that it is not a PC hardware problem, but a problem with the HP System Recovery Kit. Here are the details of what I think the Kit is doing.
    After running Recovery Manager and getting the error message, instead of just re-booting and letting the "Recovery is complete" message appear, I re-booted with a Linux USB drive and inspected what was on the hard drive.
    fdisk -l shows this:
    Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
    Units: sectors of 1 * 512 = 512 bytes
    Sector size (logical/physical): 512 bytes / 4096 bytes
    I/O size (minimum/optimal): 4096 bytes / 4096 bytes
    Disklabel type: dos
    Disk identifier: 0xa5dddc41
    Device Boot Start End Sectors Size Id Type
    /dev/sda1 409600 143013887 142604288 68G 7 HPFS/NTFS/exFAT
    /dev/sda2 * 143013888 143833087 819200 400M c W95 FAT32 (LBA)
    fsarchiver probe shows this:
    [======DISK=] [=============NAME====] [====SIZE==] [MAJ] [MIN]
    [sda                     ] [HGST HTS545050A7                ]  [  465.76 GB] [     8] [     0]
    [=====DEVICE] [==FILESYS==] [=====LABEL=] [====SIZE==] [MAJ] [MIN]
    [sda1                 ] [ntfs                  ] [<unknown>      ] [     68.00 GB] [    8] [     1]
    [sda2                 ] [vfat                  ] [SDV                     ] [  400.00 MB] [   8] [     2]
    Running gparted shows about 200 MB of unallocated space before the sda1 NTFS partition. The rest of the disk is unallocated after the bootable sda2.
    The sda1 NTFS partition has a \SSRD.Log file and an empty \RM\Image directory.
    The sda2 FAT32 partition has the Recovery Manager application files in it:
    /mnt/sda2:
    total 400
    -rwxr-xr-x 1 root root 15 Apr 9 23:36 SDV.FLG
    drwxr-xr-x 4 root root 4096 Apr 9 23:36 SYSTEM.SAV
    drwxr-xr-x 3 root root 4096 Nov 1 2009 BOOT
    drwxr-xr-x 3 root root 4096 Nov 1 2009 EFI
    drwxr-xr-x 2 root root 4096 Nov 1 2009 SOURCES
    drwxr-xr-x 3 root root 4096 Jul 27 2009 TOOL
    -rwxr-xr-x 1 root root 383562 Jul 13 2009 bootmgr
    The SOURCES directory has boot.wim, and the TOOL directory has all the programs, like Reducer.exe and SM.exe, in it.
    After shutting down the Linux system and rebooting, the Recovery Manager then boots from sda2 and displays the "Recovery is complete" message and "Click Finish to restart" button. During this process, it removes the sda2 partition and marks the sda1 NTFS partition as the active bootable partition. When the PC restarts, all that is left is the sda1 NTFS partition with the empty C:\RM\Image directory and the SSRD.Log file, so there is no BOOTMGR to boot with.
    The SSRD.Log file logs the tasks that the Recovery Manager performs.
    The Recovery Manager runs some initialization tasks and then reads the two System Recovery DVDs. It then calls MergeWimFile which runs SM.exe and starts to merge BASE.WIM with the other BASE*.WIM files. SM.exe merges 20 WIM files with log entries like these:
    SM, Success, refName= C:\RM\IMAGE\BASE22.WIM
    SM, Success, refName= C:\RM\IMAGE\BASE23.WIM
    SM, Success, refName= C:\RM\IMAGE\BASE3.WIM
    SM, Success, refName= C:\RM\IMAGE\BASE4.WIM
    SM, Success, refName= C:\RM\IMAGE\BASE5.WIM
    SM, Success, refName= C:\RM\IMAGE\BASE6.WIM
    SM, Success, refName= C:\RM\IMAGE\BASE7.WIM
    Then, with only two WIM files left, BASE8.WIM and BASE9.WIM, the log shows:
    SM, 13, Set reference file fail
    This must be when Recovery Manager pops up the "Reducer C:\RM\Image\TempBASE.WIM was not found" error message.
    That narrowed down the problem.
    I copied all of the WIM files and the TOOLS directory to a Windows 8.1 system. The two DVDs did not have any errors while being read. Running SM.exe from an admin Command Prompt with the same parameters that were logged in the SSRD.Log produced the same error message. There was an additional error message that appeared in the Command Prompt window:
    SM, 13, Set reference file fail
    SM, Failure, Can not load imagex 1 from src WIM file
    and the TempBASE.WIM was not created.
    SM.exe /? did not provide a help message. I could not find any documentation on the SM.exe command.
    If I removed three of the WIM files, (BASE7.WIM BASE8.WIM BASE9.WIM) then SM.exe could create the TempBASE.WIM file, but it would fail while merging index 2 of 3 with this message:
    SM, 11%, Merge index 2 of 3 Processing
    SM, Failed, Export image failed
    The TempBASE.WIM is 3,421,518 KB in size after that.
    This is where I came to a dead end and cannot think of anything else that I can do. Maybe I'm missing something obvious, but it appears to me that there was some kind of error building this System Recovery Kit and it is not able to perform a factory install on this notebook.
    ps
    If I can figure out how to add an attachment, I will add the SSRD.Log file.  If not, then ask and I will post it as a followup.

    Downloaded Windows Assessment and Deployment Kit which contains the latest imagex program.
    Running imagex.exe on the BASE7.WIM file on the second System Recovery DVD:
    imagex.exe /info K:\PRELOAD\BASE7.WIM
    ImageX Tool for Windows
    Version: 6.2.9200.16384
    Error opening file [K:\PRELOAD\BASE7.WIM].
    The data is invalid.
    The same error message is shown for BASE7.WIM, BASE8.WIM, and BASE9.WIM.
    The other WIM files in the PRELOAD directory, BASE5.WIM, BASE6.WIM, BASE10.WIM, BASE13.WIM, BASE15.WIM, BASE17.WIM and BASE23.WIM, could be read by imagex without any errors.

  • I completed a full system recovery. Still getting a configuration error. (code purple).

    I have a completed a full system recovery using vista.  completely redid the hard drive with recovery disk.  When startup occurs, I get a message saying a configuration error.  contact HP.  (code purple).  Is this a hard drive issue?  Help where to go next.

    ***Windows 7 code purple or Windows Vista code purple***
    With the code purple error on the screen, press shift+f10 (the shift key and the F10 key (at the top of the keyboard) at the same time) to open a little screen called a command prompt. (So, you get a little black screen with white text that says something about your Windows verison first and a little ways down you'll see "C:\>".   It's all ready for you to start typing.)
    Type the following line, just as you see it here...
    notepad C:\hp\bin\checkdmi\checkdmi.cmd
    so it will look like this
    C:\>notepad C:\hp\bin\checkdmi\checkdmi.cmd
    Press Enter.
    You will see the text for the file listed in a window using a simple text editor.
    Go to the beginning of the text. Press enter to make a space. Type this...
    goto cleanup
    So, whatever comes after, the first line looks like this...
    goto cleanup
    Save the file and exit notepad and restart your PC. You are good to go.

  • Error message: this computer is not supported by the system recovery media.

    I replaced a bad samasung hard drive in my Pavilion dv6z 3200 with a Seagate Momentus XT 750 GB 7200RPM SATA 6Gb/s 32 MB Cache 2.5 Inch Solid State Hybrid Drive ST750LX003 and when trying to restore Windows 7 64 bit OS get the error message "this computer is not supported by the system recovery media"

    Is the new hdd at least as large a capacity as the original? Can be larger capacity, but sometimes smaller will cause error.
    Enter BIOS by tapping F10 key. Is all system info intact/complete?
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • Problems with restoring my iTunes library after performing an HP backup and system recovery

    Hello,
    Last Sunday night/Monday morning, I had to perform a system recovery (from the discs supplied by HP) on my HP Compaq Presario SR5310F 32-bit desktop computer running Windows Vista Home Premium, (on the recommendation of samone at HP) and just backing up my 90+ GB iTunes library took 12 hours (the actual system recovery took only about 2-1/2 hours, the following morning). After the recovery process was complete, I 'restored' the backed-up files by either double-clicking or just opening the first backup file (the one whose file name ends in '.1') and following the prompts, which placed the files into something called the 'System Restore Files' folder. I thought I could just restore my iTunes library by dragging and dropping the music, video and iTunes folder files from this System Restore Files folder back into their original places on my computer, but while the song titles did show up in my iTunes library, whenever I tried to actually play one, an exclamation point would appear beside the song's title and I'd get the error message 'iTunes cannot find the file'; when I clicked on 'Find missing file'--or whatever it's called--the C < Users < [username] < Music folder would open, and it would be completely blank, with only the words 'This folder is empty' appearing in it. (And BTW, before you try to recommend the 'Finding missing content in iTunes' or 'How to find missing music in iTunes' articles to me, I should point out that I did try all of the steps in those articles, but my iTunes library was still completely empty at that point, despite trying those steps; that was why I finally tried 'dragging and dropping all of those files back into the Desktop, Downloads, Documents--yes, some really large download files, not from iTunes, showed up in the Documents folder--and also a couple of downloaded music files--again, not from iTunes--showd up 'loose' [by 'loose', I mean not in one of the folders (e.g., Documents, Downloads etc.) in my [username] subfolder] in my [username] subfolder, after which, I was able to get most of my song and video titles listed in iTunes again, but they just won't PLAY! Also, it appears I'm missing about 5 GB from my iTunes library now, as it's saying that I only have about 85.15 GB worth of files in it, where before I had 90+ GB worth of files in it.)
    BTW, I can play the files I moved to Desktop, Downloads, etc. if I right-click on the individual files in these locations and then click on 'Play' or 'Open With', but they just won't play in iTunes.
    And one more thing: I stupidly deleted my 2 iTunes podcast file titles after I discovered that these, too, would not play; is there any way I can recover these--and my iTunes library--without performing yet ANOTHER system recovery and starting over 'from scratch'? (But if that's what I'll have to do, I'll do it--or else I'll just give up and start all over again with the new computer I plan to buy over the Labor Day weekend [it'll be a 64-bit Windows 7 computer, I know that much at least], as most of my music was ripped from CDs or else downloaded from places like Bandcamp or Amazon MP3, and these downloads were saved to a series of USB flash drives; I was informed that if worst came to worst, I could redownload my iTunes purchases, but my 2 podcasts will be lost forever, as iTunes doesn't 'keep' those--or words to that effect...)
    P.S. The computer I'm using has only a 250 GB hard drive, of which 223 GB were available, I couldn't perform the 'Consolidate' function so I could properly back up my iTunes library, as, what with the accumulated Windows downloads (I got this computer in February 2008) and other programs, I had only a few (< 10) GB free--not enough to consolidate the iTunes library, and second, the computer malfunctioned just prior to my performing the system recovery, so that I could no longer log on in 'normal' mode, only in the various safe modes. A lady at Microsoft told me I could back up my iTunes library by logging on in safe mode with networking (since I could do that, albeit with the error message 'Your account has been loaded with a temporary profile') and pasting my iTunes library to my external hard drive, but when I tried this, I got a message listing my iTunes library as '(empty)' when I clicked on iTunes in 'All Programs', and needless to say, my iTunes library wouldn't even open in any of the safe modes (I don't know whether it was 'just' my computer, or whether the lady didn't know what she was talking about--she does work for Microsoft, after all).

    OK, before you moved the iTunes folder did the library contain entries for your original files?
    This is the normal layout of the iTunes folders. From what you said at the outset it would seem that, as far as that copy of your library is concerned, it thinks the media folder is C:\System Recovery Files\C\Users\<User>\Music\iTunes\iTunes Media
    Not quite sure where you have moved the original set of library files to (that is the five files listed above and the Album Artwork folder) but you should move these to C:\System Recovery Files\C\Users\<User>\Music\iTunes, (leaving everything else in place) then click the icon to launch iTunes and immediately press and hold down the left shift key until asked to choose or create a library. Click choose and browse to the library file at C:\System Recovery Files\C\Users\<User>\Music\iTunes\iTunes Library.itl - fingers crossed this will open your old database, which will be able to find your old files. If that goes well we can look to moving them somewhere more sensible.
    tt2

  • Problem with system recovery for a new hard drive in my Pavilion p6210y Windows 7 Premium 64bit

       I decided to swap out  my hard drive when my computer would fail to start up or crash right after starting. Diagnostic tool at startup said the hard drive was faulty and other times I would get BIOHD-1 and BIOHD-2 errors. I replaced the old WD Caviar Blue 640GB with a new Caviar Green 1TB. I ordered and received from HP a system recovery disc set which included five discs labeled:
    Use This First! System Recovery,
    System Recovery 1:1,
    SYstem Recovery 1:3,
    System Recovery 2:3, and
    System Recovery 3:3.
       After putting in the new hard drive I used the "Use This First!" disc and everything seemed to be going fine. The scene showed "Loading Windows" or something like that. After about 10 minutes the CD drive opened and the Monitor showed three images: a big green check mark which I assume meant everything was good up to that point; a graphic showing the removal of the first disc; and a graphic showing three discs to be put in. Wondering whether to put in the System Recovery 1:1 disc or the System Recovery 1:3 disc, I noticed that the drive bay closed with the "Use This First" disc still in. I managed to get the Drive to open after pressing the open button quite a few times. I closed it with the 1:3 disc and nothing happened (no light showing activity in the DVD drive). After a minute or so I managed to get the drive open again after quite a few times pressing the open button. I put in the 1:1 disc and still nothing. At this point I could only open the drive bay with a paper clip in the release hole. With the computer unresponsive and the monitor still showing the same as when the first disc came out, I decided to turn it off with the "Use this First!" disc in the drive hoping to start from the beginning again. Now the directions that came with the HP System Recovery discs state:
       CAUTION: Do not turn off the computer, or use the keyboard or mouse during this time. Doing so will interrupt or damage the software installation.
       Now when I turn the power on I get either:
     the HP blue screen with the green hand, (F11=system recovery), (F9=Diagnostics), (F10=Setup) and (ESC=Boot Menu). pressing esc, F9, F10 or F11 does nothing.
    Or the HP blue screen appears and then almost immediately goes to the black screen with " Reboot and select proper boot device or insert Boot media in select Boot device and press a key". I've gotten this scene while trying almost every System Recovery disc in the drive. Hitting a key does nothing other than repeating the same message.
    Once I got a "The file is corrupt. The file header checksum does not match the computer checksum" error. That appeared only once in about 30 try's.
       The open DVD drive button works sometimes and not other times. I can't seem to figure out a pattern for when it will work.
       I don't know whether I might have accidentally moved the mouse or hit the keyboard during the first attempt. Can I  do something to the new hard drive to get it back to a state where it can start from the beginning again? Might it be a problem other than the old hard drive. Anyone have any suggestions?

    Satellite L505D-S5983
    Windows 7 Home Premium 32-bit
    Yes, of course! See the link to your model's spec above.
    My apologies. The previous link went to a spec for the Satellite A505-S6960 (which came with Windows Vista installed). I had too many spec pages open at the same time and got them mixed. 
    So, are you telling me that I won't get this one to work?(the BPKT)
    No. But you may face the problems that I outlined in this message.
    -Jerry

  • Questions RE: Using System Recovery Discs on HP G71-358NR (Options?)

    I bought my HP G71-358NR Notebook in Dec 2009. It has Windows 7 Home Premium x32/x64 ). I am on my second hard drive (had to replace in Feb 2012), and I do have the HP System Recovery DVDs (there are 2 of them), and the HP Driver Recovery CD (1 disc).
    Short version (my actual question) - obviously I did a "clean re-install" the first time, since it was a brand-new hard disk, so everything on the Recovery Discs was used, and I don't remember exactly what happened during the install. But is there a way to do a "short version" - re-installing JUST the Windows OS (or "repairing" just that) - so that I don't have to also re-install everything already on my laptop (which all seems to be working fine - the only thing is I can't do the Windows/MS security updates, or any of their updates at all - but everything else seems to be working as normal - I did get my HP Support Assistant back, which runs and always tells me there are no problems to report). I don't remember if the Recovery discs ask you if you want to "ire-nstall or repair only the OS" or "do an entire, clean re-install" or not.
    Here's the long version - as to what happened - in case anyone cares to read it - because it may give some insight, and since it involves 3 original HP software programs being "Uninstalled" - even though the HP Support Asst. is now back and seemingly running, maybe my problem stems from one of the other 2, and there IS something simpler I can do to fix this - I will tell you what I found that is "now wrong" in my laptop, how it got that way, and what I've already tried, obviously to no avail): 
    About 2 months ago my niece's boyfriend decided to "help me out" and make my computer faster, by looking at things - he looked at my programs, and for some of them he would ask me what it was and/or if I used them at all. He did not bother to ask me about the HP ones (which, up to this point, I had not removed because I did actually like them and find them useful - I had no idea he wouldn't ask me about them first, before arbitrarily uninstalling them). I wasn't exactly sure what he deleted at first (as I was busy chatting with my niece and sister). Right before he "cleaned things up," he also installed a new keyboard and screen. I dropped my laptop on cement a few weeks prior, and the screen broke (it was "blank" when I turned the laptop on, and completely unuseable). Also, I had gotten water in a few of the keys approx. 1-1/2 yrs ago, so a few keys didn't work right, so for any "major" writing, I used a wireless keyboard - so I figured that since I had to replace the screen I may as well also buy the keyboard to replace at the same time.
    Everything worked fine after he replaced the screen and keyboard - I used my laptop for a few hours afterword, then turned it off. Before it turned off, it installed 28 updates (there were so many because I had not used my laptop for about 2-3 weeks, from the time my screen broke until I got it replaced). The next day it was working fine, but suddenly I was getting the message that I needed to Activate my Windows 7 Home Premium (that I may be using a "pirated" version, etc.). In trying to figure out what happened, I noticed that he "Uninstalled" 3 HP programs/software. The reason I know exactly which ones is because I decided to just do a "System Restore" to the time right before he messed around with things. At some point in my "looking around" in my laptop, I noticed that the BIOS wasn't right - I don't know a whole lot about it, so I rarely go in there, but I did notice one thing - that a lot of information was "missing" - info I KNOW should have SOMETHING there. When I ran the restore from the function key (F10?) I think it worked the first time - I believe that may be how I got my HP Support Assistant back - but when I tried it again a week or two later, it kept running the same 2 things (the "hard disk scan" and something else, I can't remember off-hand) over and over and over - each time saying that there were no problems. 
    The 3 he "Uninstalled" each had a "Restore Point" (I'm not sure if he put them there, of if HP automatically does it, as a "precaution"). The 3 are: 1) HP Setup, 2) HP Update and 3) HP Quick Launch Buttons. I tried using the System Restore several times - each time, it went through all the motions, but at the last step, when it "restarts" the laptop, it restarts and I get the message that "the System Restore was NOT successful," etc. And it tells you to try turning off your antivirus, etc. I did whatever it says to do, and it kept being "unsuccessful."  I tried (again, several times) putting in my Product Key - which I KNOW for a fact is correct - but MS won't accept it. I cannot make out about 3-4 digits/characters of the COA - it's on the bottom of my laptop and they are "worn" to the point that I'm not sure exactly what they are (just those 3-4 ones, the rest I can read). I now know that there is a difference between the OEM-SLP and the COA-SLP keys (which I DO have a copy of the OEM-SLP key, from running a Belarc Advisor shortly after receiving my new laptop - mistakenly thinking that that was the only "Product Key" I ever needed - I was not aware of the COA-SLP, or the importance of saving it somewhere, until just recently, after all this happened). I don't really want to "change the Product Key" to the COA-SLP one, anyway, because during my research, I found one website that said:
    “COA SLP: This is the Product key that you see on the sticker on the side or bottom of your computer. It is a valid product key, BUT SHOULD ONLY BE USED IN LIMITED SITUATIONS (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer.”
    (Note, other than those 3-4 digits/characters of the COA-SLP key, I can read everything else - Model #, Serial #, etc. - nothing else seems to have rubbed-off)I have been troubleshooting (researching and), ever since this happened approx 2 months ago. I have run the MS Genuine Advantage Tool (have the printout), ran the "scannow" (whose results said, “Windows Resource Protection did not find any integrity  violations.” - ? Go figure), and even one solution that said to "Rebuild the license store" - which again did absolutely nothing. I have tried every "fix" except reinstalling via my Recovery Discs. At some point I became suspicious that my problem, was, in fact, due to him uninstalling any or all of those 3 HP programs. Then I found an answer to just about my same exact problem on an MS Windows troubleshooting page - they said:
    “the HP OEM OS requires information in the HP motherboard to cause the OS to activate”
    then it also listed WHY - it gave a couple examples from what the person's "Microsoft Genuine Advantage Diagnostic Tool" printout says - and those examples/results are EXACTLY what my printout says.
    So I'm concerned that one of those HP programs contained information crucial - that communicates with BIOS/Motherboard, and tells them that my Windows 7 Home Premium x64 not only exists on this laptop, but is also LEGAL. If that's correct, is there a way to remedy it (and putting back those programs/software) via the HP website, without having to do a clean re-install and lose everything? Again - don't forget, the System Restore won't work, either (which I assume has something to do with the BIOS info being gone?)

    If your BIOS is missing critical info which id's it as an HP machine, such as model,serial,etc it usually requires service from HP to correct it. I will try a contact I have to see if he can help. He stays quite busy so it may take a few days before I know anything.
    The fact that your Windows is requiring activation would cause the failure of Windows updates, etc since MS thinks you re running pirated software. The info in BIOS is what defines whether or not you are legally running OEM Windows. This is when the COA license would help, since it would replace the OEM key used to install at the factory -which "appears" to be running illegally now if pertinent info is missing in BIOS.
    I have seen it suggested that sometimes you can make out all of the numbers by focusing a bright flashlight on the COA label
    Removing the HP software you mentioned should not have any affect on BIOS info. However you can install/reinstall most software/drivers from your Support page:
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4080...
    OR-by using Recovery Manager-Reinstalling Drivers/Software>> Windows 7
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  • System recovery from partition fails after first boot

    I just purchased and recieve the following notebook: Pavilion DV7-6C95DX. I went through setup and then created recovery DVDs. 
    After playing with it for a short while, I decided to try restoring it to factory condition using the recovery partiton and F11 during boot.  This started the recovery manager, which (according to its checklist) reformatted the Windows partition, copied required files and restored file to the hard disk.  Then it prompted me to continue to reboot and finish the process, which I did.
    Upon boot, it reported it immediately reported "Windows failed to start... Status: 0xc000000f ... a required device inaccessible"
    I pressed Enter to contine and the screen said "Choose an operating system to start ..." and it gave me only the option "Ramdisk Options [EMS enabled]" Choosing it takes me back to the previous screen and so on.
    So, I tried using the recovery media I made earlier.  That booted Windows and Recovery Manager reported the following: "The system recovery media does not support this computer. You are not able to restore this computer with the media"  There was a code below it that read "0110-A6X02UAR#ABA-A6X02UA#ABA"
    There are apparently two problems -- the reecovery partition does not work and the recovery media does not work.  I do not know if they are related, but, in any case, now the computer is unusable. It is less than a week old.
    Thanks in advance for any advice for correcting this.
    This question was solved.
    View Solution.

    Hi Lance,
    This error can occur if there are any USB devices or media cards connected to your notebook.  If this is the case, remove everything connected to your notebook and try the Recovery process again.
    If the above is not relevant, I would try the following to rule out a potential Hardware issue.
    Before trying the following, make sure you can read the Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
    Assuming that this is just a software problem with the Recovery process, there is a straight forward work around if you have ( or can borrow ) a retail Windows 7 installation disc that is exactly the same version as your OEM installation - ie if your notebook came with Windows 7 Home Premium 64bit this is the exact retail version you would need.
    If you don't have access to a retail disc, you can create an installation disc yourself using another PC - just download the correct Disc Image from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here.  These Images are clean and from a well-respected source, however there are only limited versions available.
    Windows-7 sp1-iso-official-32-bit-and-64-bit
    Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
    http://www.kodyaz.com/articles/how-to-activate-win​dows-7-by-phone.aspx
    Any additional drivers you may need can be found starting Here.
    If this also fails to install Windows, I would simply return the notebook to the retailer it was purchased from and get a replacement while you are still within the time frame where this is an option.
    Regards,
    DP-K
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