HP Warranty Repair Help and Advice

I need help to resolve an issue that I'm having.
I sent two of our desktop computers to HP for a warranty repair.
I shipped them in the HP provided boxes with the HP provided shipping labels.
They were both delivered to the HP repair center in Jeffersonville, IN. One of them on 3/25 and the other on 3/26.
We received one of them back very quickly (Order Number BDRJ727001).
We still have not recieved the other one (Order Number BDRH838402)
I have now called 4 times to get a repair status from the toll free number support line.
I have been promised updates to my order each time I have called within 48 hours. I still do not have any updates to my order. The first 3 reps told me that the repair center has my computer and is working on it.
The last rep I spoke to told me that the repair center received an empty box and she would escalate the repair. This is the first time that I have been told this. The first 3 reps said nothing about this.
I don't believe that anyone will be calling me back or giving me an update since nothing has happened as promised yet.
We have 18 HP computers and all are used daily. We really need this computer back so we are not short a workstation. We have been without it for almost 2 months now.
Is there someone else we can call or speak to regarding this issue?
Thank you for your help.
Richard

Hi @rich251 ,
I have sent your issue to be reviewed and do check your private message for a HP employee to reach out to you. I hope this will help out with you problem.
Best,
Russ
I worked for HP.

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