HP Web Services Setup - Connection error. Check Internet connection.

I am trying to enable HP Web Services but Connection error. Check Internet connection. .
I use static ip with Preferred DNS Address: 8.8.8.8 and 8.8.4.4 and it does not work.
I changed to DHCP also it does not work.
I have a ZTE home modem router connected to the printer.
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View Solution.

Hi MaBek,
Can you check if your printers IP address is valid.
If you have a laptop or PC connected to the same network, open a browser and type the IP address in the address bar and hit enter.
This should open a Embedded web Server page if the IP address is valid.
Here you can navigate to Web Services tab and click on enable to enable web services.
Regards,
Oliver
"Although I work for HP, I'm speaking for myself and not on behalf of HP"--Please mark the post that solves your problem as "Accepted Solution"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

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Thank you for the thorough response, I appreciate it.
Since you have set a static ip with manual DNS servers and you are still cannot enabled the web services is the firmware up-to-date on the printer. Please follow the steps in Getting the Firmware and Product Updates. Once the firmware is current and the printer still has its manual ip address and manual DNS servers you should be okay to enabled the web services on the printer.
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This question was solved.
View Solution.

Hi,
Please try the following.
1. Open an internet browser type printer's IP address.
2. Should bring you to the printer's status page.
3. Select the networking tab at the top.
4. Left hand side select IPv4 under wireless.
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9. Turn printer off for about 30 seconds then try again.
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--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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