HP When will I be able to scan again?

Since upgrading to 10.5.x, my photosmart 2575 has been giving me errors during scanning. Most typical error is:
"The function you have requested cannot be performed because another program already has control of the device. If the program currently using the device, save any unsaved work, close the program, and try again."
I've tried installing the latest driver & software from the HP site, version 9.7, but the outcome is the same.
I tried Vuescan but it does not work with network devices.
Any suggestions or AIO suggestions are appreciated. At this time, I'm considering leaving HP in favor of another brand that is more Mac friendly.
jerry

I called them and was told that I would have to pay for support since the unit was over a yr old. I said no problem and opted for the one event support for $35.00. This took about 20 mins to set up. Then I was transfered to support. After being on hold for another 20 mins, support answers, "what OS do you have? XP or Vista?". It did not matter that I told the automated service and the rep MAC OS X. So this guy transfered me to Mac support. There I was on hold for 35 mins. While still on hold I called back from another phone and had to go thru all the menus and their script because GOD forbid they deviate from it. After another 13 mins, I was transfered to Mac Support. All this time my other line was still on hold for MAc support. After being on hold for about a min on the recent call, I get a message saying thank you for calling mac support but that they are closed. At this point I hung up both lines. Called hp support again to ask for a refund since I could not wait until Monday. After going thru all the menus and their scripts, I get transfered to the person that could issue the refund. That's what I was told but to my surprise, she transfered me back to Mac Support. "Sorry but we are closed..." message. No kidding! I already know that. Hung up called again, answered menus, script and re-explained situation. Transfered to another dept/person who put me on hold for several minutes and finally tells me that I should receive a refund in 2-3 days. This whole thing must have taken over 90mins. No wonder companies are going out of business. Tailored customer service is definitely a lost practice. I don't expect getting a refund but will contest the charge when I get the bill.
HP, it's time to bring tech support back to the USA.

Similar Messages

  • HT1222 when will siri be able to be used in spanish?

    when will siri be able to be used in spanish?

    No one here would know. All Apple has stated is that more languages will be added in 2012. So, you have until the end of the year to find out.

  • When will iTunes be able to be used on Android products?

    When will iTunes be able to be used on Android products?

    There is no reason to believe that this will ever happen.

  • Anyone knows when will Lightroom be able to open Raw files from the new Nikon D810? Thanks.

    Anyone knows when will Lightroom be able to open Raw files from the new Nikon D810 camera? Thanks.

    Just posted to Lightroom Journal Lightroom Journal | Tips and advice straight from the Lightroom team. It's not Lightroom, but does address the original question. Definitely worth a look, sooner rather than later.
    Adobe Photoshop Camera Raw 8.6 RC for CC and CC 2014 Release Candidate | digital camera raw file support - Adobe Labs
    I expect Lightroom will follow in due course, but have not ETA

  • When will FCPX be able to import Panasonic FZ-150 1080p/60 video?

    When will FCPX be able to import Panasonic FZ-150 1080p/60 video?
    The only format supported now is interlaced 1080i/30.
    Are there any third-party options of getting 1080p/60 into FCPX now?

    Thank you Tom and Hugh. Yes it's a AVCHD DSLR.
    If I could ask one more question.
    What would pros and cons be between ClipWrap and the free converters?
    Obviously, for me the most important would be the resulting image quality.
    Andre

  • When will LR be able to read Olympus OM-D E-M5 Mark II Raw files?

    When will LR be able to read Olympus OM-D E-M5 Mark II Raw files?

    It has been added to Camera Raw 8.8 and DNG converter 8.8. So I suspect it will probably be added to the next release of Lightroom, whenever that might be. In the meantime, you can download DNG converter 8.8 and create DNG copies of your raw files that you can use in Lightroom now. No one knows when the next release of Lightroom will be. A lot of users anticipate that it will be soon, but there is nothing from Adobe giving any hint of a release date.

  • When will we be able to read NEF files from a NIKON 5200?

    Just got a Nikon D5200. Photoshop and Bridge cannot read NEF files from this camera. It worked fine with my D3100 camera. When will we be able to read NEF files from a NIKON 5200?

    Welcome to the forum!
    As often, we cannot give a simple answer without more informations: what version of Photoshop and Bridge are you talking about?
    The rule of thumb is to update Camera Raw to the latests version compatible with Photoshop, and if it does not work, to download the last version of the DNG converter and use it on the files to convert them to DNG that can be opened in the older versions of Camera Raw and other raw converters.
    Normally, to update go to Help>Updates...
    According to http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.htmlhe first version of Camera Raw that can open the NEF from the 5200 is Camera Raw 7.3, that works with Photoshop CS6. If you version of Photoshop is older, you'll need to use the DNG converter 7.4:
    (but, since you don't state what operating system you are using, here are the links for both versions:
    PC http://www.adobe.com/support/downloads/product.jsp?product=106&platform=Windows
    Mac: http://www.adobe.com/support/downloads/product.jsp?product=106&platform=Macintosh )

  • When will Adobe be able to use Canon SRAW?

    I just installed Camera Raw 4.2 but it still does not open Canon Mark III SRAW files. When will Adobe be able to open these files?
    Please respond Adobe staff.

    I'd really like to know the reason why sRaw isn't supported as well.. as I've been expecting Adobe to get it working. If they can't for some reason, I'd settle for an explanation, but the rest of us are holding our breath waiting for this to be supported.
    I was on my way to posting this question myself today, but found I'm not the only one. If it can't be done, or the developers just don't want to support it for one reason or another, just tell us! I'll move on and except it.. but SOME response to the user community would really be appreciated.
    I know this is the user-to-user forum, but there doesn't appear to be a user-to-developer forum for camera raw.. so I'm left whining to you folks.. :/

  • When will we be able to create Android Apps with DPS single edition?

    When will we be able to create Android Apps with DPS single edition?

    It's something that we would like to do, but it is unlikely to happen during the first half of 2013.
    Neil

  • HT1893 After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer.  The printer is working. What do I have to do to be able to scan again?

    After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer.  The printer is working. What do I have to do to be able to scan again?

    Often, you have to download updated vendor software drivers when you switch operating systems. HP doesn't list a C5500 on their web site, however, here's the link to the OS X 10.6 C5540 software.  If you have one of the other C55xx models, look for the updated driver/scan software on their software/driver download section of HP.Com.

  • When will we be able to open and edit PDF documents in Indesign?

    Hi
    It would be nice if Indesign could open PDF files.
    When will this happen (without a plugin)?
    Today I need to open the files in Illustrator. The customer prefers to use Indesign, so even though Indesign can export pdf documents I will have to tell the customer and the program can not open pdf files. This I find really weird.
    Hopefully opening and editing pdf files in Indesign will happen real soon.
    Have a great day!

    Paal, I'm sorry for that little out-lash. There is nothing wrong with inquiring the feasability of a new feature. The problem is that PDF has been an "output intended format" from the very beginning.
    An Illustrator file (from a fairly modern version) also is a PDF file, for all intents and purposes. You can rename an .AI file to .PDF and use it anywhere, with any software that supports PDF (so that's excepting Apple's Preview, probably ;-) ). Moreover, you can still open and edit this PDF with Illustrator and get all of your objects, symbols, layers, paragraph styles, and guides back!
    That's because in fact this file *contains* all this extra information in a data block marked "For Private Use Only". Other software, if adhering to Adobe's PDF specs, will simply ignore this (and thus my little jab at Apple's Preview). Does that mean you can edit such a PDF with *any* software? No -- the Illustrator data is "proprietary", and the details are not published to use by other software developers. Similarly, one could envisage InDesign to do the same. Yes, it would lead to *huge* files -- but hey, you would be able to open THAT file into InDesign and edit it. But not with any other software!
    The meta-problem is that an extremely large amount of this private data would be *extremely* dependant on the software that was used to create it with. What would an Illustrator file do with InDesign's GREP styles? What would InDesign do with Illlustrator's brush styles, or symbols? Illustrator allows slanted guides, InDesign does not.
    And let's not focus purely on a combo of ID and Illy; Photoshop *also* outputs PDFs, and its graphic data has yet another set of requirements.
    So all of Adobe's software would need to be able to parse *every others' data* to some degree. Well, it's still not "unconceivable" as all of this would need to be done in one office (note that in that single office there are still vast differences in something as straightforward as a User Interface across the CS suite). But there are lots of other software developers out there, and they *all* want to write out PDFs, all with their own internal data! (Think of the different requirements between an architectural app and one for graph plotting.)
    A *possible* solution would be to add "more" metadata to a PDF without crossing into the realm of "every single bit". Article tagging is an example of this -- it tells software that wants to know in which order *plain text* is to appear, and as such it serves as meta-data for plain text content. But the mind reels thinking of what more to add -- a list of used GREP styles per paragraph would probably be useless to anyone else.
    But such an idea will not solve the problem, as 1. this meta-data is optional (lazy programmers would be allowed to say "nothing to see here, move along"), and 2. this data would only get added to *newly created* files, and it would not retroactively make older PDFs editable ...
    (Now that's just the *short* version :-) h

  • Can't sync music from iTunes onto my new iPod Touch. When will I be able to?

    I recently got a new iPod Touch and have not been able to sync my music from iTunes 10 onto it. When will Apple fix it? Anyone know? I will accept ANY answers at this point!

    What happens when you try to sync? Error messages?
    Yu need at leadt iTunes 10.5.x fof an iPod withiOS 5.

  • When will we be able to delete purchases in the cloud?

    When will Apple make it available to be able to delete old purchases in icloud (apps & Books) There is so many people wanting this to be able to be done why is it not happening?

    You can hide them, not delete them.  After all, Apple must maintain a full list of all your purchases.  And who knows, what you may want "deleted" now, you may want back in the future.

  • When will VersMail be able to SAN name match?!?!

    I am sure I am not alone here in my problem.
    My company has an address to access and sync with Outlook for mobile users that is mobile.companyname.com. The problem is that the SSL has an alternate name list and mobile.companyname.com is way down on the list. Apparently VersaMail only checks the first name on the list to see if it matches the server you entered. When I try to sync VersaMail sees that the first entry doesn't equal mobile.companyname.com and spits back a certificate error. I contacted IT at my job and they only support company issued Blackberrys so I am SOL.
    When will VersaMail support name matching so that I can once again sync with my work email????
    Post relates to: Centro (Sprint)

    I have encountered the same problem. My company went to Exchange Server 2007 and Outlook 2007 and when I could no longer get e-mail on my phone, this was the culprit. I use Chatteremail but the issue apparently is Palm OS. Grrr
    "One of the limitations we've uncovered is the Palm OS's
    inability to handle SAN (Subject Alternative Name) certificates. Rather than
    having multiple front end servers and many different SSL certificates for
    the services that Exchange 2007 provides, we chose to configure the system
    with one SAN SSL certificate because it simplified connectivity to the services for users, kept the architecture simpler and cost less."
    Post relates to: Treo 755p (Verizon)
    Post relates to: Treo 755p (Verizon)

  • Who is on strike and when will the iphone 5 be available again?

    We are unable to purchase the iphone 5 at Best Buy through AT&T because someone is on strike?  Who? and When will it be available again?

    A simple google search would find an answer:
    Foxconn workers strike over iPhone 5 demands, labor group says ...
    Foxconn denies China iPhone plant hit by strike | Reuters

Maybe you are looking for