HP wife mouse not working on Pavillion DV6700

Hello,
I have a HP Pavillion DV6700 laptop computer with Intel Wireless WiFI Link 4965AGN and I have installed Windows 7 on it (originally it came with Windows Vista).  I just bought a HP wife mouse but it's not working.  Whenever I try to pair the device I get the error message "softAP not working".  I checked on this forum and there are some suggestions like updating the Intel Wifi driver which I did but nothing seems to help.  I also read somewhere that with some older generation wifi adapters, the new wifi mouse is not compatible.
How can I find out if the wife mouse is compatible with my laptop/wifi adapter?  I don't want to spend hours and hours trying to make it work if there is a compatibility issue.
Thanks for your help in advance.
raffi

Hello TwistedJ,
It would appear by your description that the mouse is faulty. If this behaviour started since the mouse was new 2 years ago, you should have returned it to the store you purchased it for a replacement or contacted HP Support directly for warranty help.
HP warranties its wireless mice for up to one year.
There is really nothing you can do at this point.
I'm sorry.
I do not work for HP.

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