Hp x64 D message open door jam in cartridge area

I turn on printer and it displays "READY". I print a one page document and it prints fine. But then the message displays OPEN DOOR JAM IN CARTRIDGE AREA. I open the door to the cartridge area and there is NO JAM. I close the door and the display says "READY". I print again and it prints fine. Then the message displays OPEN DOOR JAM IN CARTRIDGE AREA. Repeat repeat repeat. What is going on here? Thank you.

Hi @serta1 ,
I see by your post that you keep getting a error for a jam in the cartridge area. I would like to help you resolve this issue.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
I would double check to make sure a tiny piece of paper isn't stuck inside the toner area. Remove the toner and use a flashlight. Just to rule that out.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet)
If you need further assistance, just let me know.
Have a wonderful day!
Thank You.
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Gemini02
I work on behalf of HP

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R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi @sytech,
Welcome to the HP Forums!
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Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Hp x64 D message open door jam in cartridge area

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