Hp zv5242qv laptop with windows vista will not run on battery but will run on power adapter

Hello, I have a HP zv5242qv pavilion zv5000 series laptop with windows vista installed. I can run it on the power adapter with and without the battery installed but it will not power up on just the battery, the battery is new and fully charged. When I plug in the power adapter the battery light on the front of the laptop comes o then goes off, anyone have any ideas about my problem ?

Hello,
The situation you describe looks like the unit has problems with the battery, but you say the battery is new and is fully charged.
Then, the issue might be with the system board and maybe there isn't anyhting you can do.
You can try to remove the battery and the ac adapter, and keep the power button pressed for 30 seconds, then connect the ac adapter, turn on the unit, then when in windows put the battery in place, see how it is detected, the power level and restart the PC. See if the unit restarts with the battery in place, if yes, then shutdown the unit.
See what happens and report back.
Thanks,
I work for HP! Please remember to provide and if this helped click ON

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Hp zv5242qv laptop with windows vista will not run on battery but will run on power adapter

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