HP15 locks up when connecting to internet using IE

When I try to get on the internet thru IE my computer locks up. I have run a virus scan. I have done a systems check thru hp support assistant and everything comes up clean. I also rebooted my wireless server. Now what? Thanks!

Hi @chileez ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP 15 Notebook and issues with the Internet Explorer shutting down while in use. Cookies are small text files that websites put on your computer to store information about you and your preferences.
You can remove these preferences by following this Microsoft document on delete and manage cookies. Old cookies could be causing an issue with the streaming site.
Have you tried another browser? This link will help you update your browser if needed.
If this does not help you will have to uninstall the Internet Explorer. Click Programs and Features in the list of results, and then click View installed updates. Under Microsoft Windows, right-click Internet Explorer, and then click Uninstall.
Once completed  restart the Notebook. You can download it from here.
Let me know how this goes.
Thanks
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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