HP2420 Laser Jet printer only printing black pages

I have an HP2420 laser jet printer that is only printing black pages. I have tried 3 different toner cartridges so the cartridge is not the issue. I saw that there are maintenance kits. Could these help solve my problem and if so, how do I use them?
Many thanks

Okay, now where was the paper jam located? Was there any paper torn off when you cleared the jam? As I stated before, almost sounds like a voltage problem, might be one of the contacts might be having an issue. Also, since the machine is new, I would suggest contacting HP, the machine should still be under warranty, if it is in fact new, and see if they can either provide service for it or just replace it. That is of course if you do not get it resolved.

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Hello ElizabethF,
Welcome to the HP Forums!
I am sorry, but to get your issue more exposure I would suggest posting it, in the commercial forums since this is a commercial product. You can do this at HP Enterprise Business Community.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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I am using a Mac (all software latest version - Mt. Lion and Safari as web browser). I see this exact problem but NOT with all PDFs. As you might not know, PDF creation is built-into all Macs and I do NOT have a problem with any of those, nor has anyone complained to me about those. Also, Macs have a bulit-in PDF viewer ("Preview") which also can NOT view the file correctly. If I try to open the file once it has been stored on the desktop, Acrobat gives me an "incorrectly formatted PDF file" error.
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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This question was solved.
View Solution.

Hi Fael78RJ,
Welcome to the HP Support Forums! I see you have recently upgraded to a MacBook Pro running the new Mavericks 10.9 Operating system. You are not able to print in color with your HP Photosmart C3180, your prints are coming out in black and white only.
Now because you are using the Mavericks OS X you must install the printer using the Apple Updates. Please click on the link below, this document explains how to install the print driver on a Mac for a USB or a network connection. The OS X v10.9 Mavericks driver for your printer is available through Apple Software Update (ASU). Additionally, you can perform basic print jobs using AirPrint without installing a driver.
OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
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Are you now printing in color? I hope this helps! Let me know the outcome!
Thanks again,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP2420 Laser Jet printer only printing black pages

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