HP300 Error: BTTTRAY Cannot start Bluetooth Stack Service
Ive been getting this error for several months when I boot up. Has not been an issue but now that I bought a new Bose mini bluetooth speaker it is! Turned speaker on - HP300 "discovered it" It appears in my devices but nothing plays and I still get the same error. Any thoughts??
Hi
Welcome To Lenovo Community
Did you make any changes prior to the issue?
Try the following steps and check if it works.
Step 1: Manually start the Bluetooth service.
a. Click Start, type services.msc and hit enter.
b. From the list of items, double click Bluetooth Support Service.
c. Change the startup type to Automatic and click Start button to start service.
d. Click Apply and then click ok.
e. Check if the issue persists.
Step 2: As the issue just started, restore the computer and check the result.
Step 3: Uninstall Bluethooth drivers and download the latest drivers from Lenovo Support Site and update
You may also refer below threads for more details
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/unable-to-start-bluetooth-stack-...
http://www.tomshardware.com/forum/241925-44-error-unable-start-bluetooth-stack-service
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/error-unable-to-start-bluetooth-...
Hope This Helps
Cheers!!!
WW Social Media
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I am wanting to use the bluetooth feature on my Touchsmart 520 for transferring pics, audio files etc. My periphal device is a Samsung Galaxy S5. My phone shows that it is paired with my pc, when i try to access via bluetooth I get the error message unable to start bluetooth stack service. My Touchsmart uses the Broadcom adapter that came with the pc. Help!!!
CapnRon1Hello @CapnRon1,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are having issues transferring files between your Samsung Galaxy S5 and your HP touchsmart 520 Desktop PC. I am providing you with some steps you can try below:
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Step 2. Right click on "Bluetooth Peripheral Device" that you want
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Step 1. Search for "Change device" in the Windows 8 Start menu.
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Step 3. Select the No, let me choose what to do option.
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As well you can try this:
Step 1: Go to RUN (Windows Logo + R) and type “services.msc” and Enter
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You can also check:
Power Management tab and unchecked the box that said "Allow the computer to turn off this device to save power." Problem solved. Thank you for your willingness and persistance in helping me resolve the issue.
I would be happy to assist you further is you require it, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
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Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
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Reinstall drivers for bluetooth module.
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