HP3310 Photosmart All-in-one not scanning

I am using OS X 10.9.5 on my Apple Macbook Pro. Whilst I can print from my laptop, I cannot scan as I used to be able to.
First of all I googled and followed the links to the HP website where I have found lots of articles - support.hp.com/us-en/document/c04510394. Here it seemed to suggest that I had to delete the printer and then readd it. So I went to the Apple/System Preferences/Printers and scanners, added my printer with the ip address, chose the IPP portico and chose the HOP Photsmart 3300 series. I then get the message "Unable to verity the printer on your network - Unable to connect to ‘192.168.1.73’ due to an error. Would you still like to create the printer?"
So I did but then I was only presented with a "Printer and Scanners" window like in step 2 without the scanners tab this time.
I am told that Apple includes the print drivers in its software updates so I cannot download the latest drivers.
I have checked the articles on this site.
Can I no longer use any function of my HP3310 except the print function?
Or can anyone recommend something that I can do to be able to use the scanner again?
Many thanks in advance for your help.

Thanks for trying to help.
I have tried using Preview and also Image capture applications but neither can see the device, The Printer is connected to my wireless network.

Similar Messages

Photosmart all in one - not scanning to PDF

Our photosmart premium all in one fax, scanner printer no longer scans to PDF files.
It prints ok and we can scan to photo directly from the scanner to USB and from / to the PC.
It worked perfectly well before, then started to stop several pages into a multipage scan. Then halfway through 1st page - now won't scan at al to PDF.
Any ideas? We have uninstalled and re-installed several times - no success.

Hello ZiggyCat, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, do you experiencing any issues copying?
Good luck and please let me know the results of your findings. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

7520 All In One not scanning from computer

I have a 7520 all in one printer. I can scan from the printer to my computer with no problems, I can print from my computer with no problems. I have always been able to control scanning from my computer when I put a picture on the printer without any issues. The HP Photosmart icon on my desktop is there but I cannot open it. I've tried opening it from the Start Menu and I still can't open it. Now I've tried going to the HP Solutions Center and when I click on that it says it cannot run b/c installation is not complete. (I've had this printer for a almost a year and this just happened out of the blue.)
I uninstalled the printer then reinstalled it again. I unplugged my printer and my wireless router and retstarted both, all to no avail. My software is updated and I've run Scan Doctor and everything is in working order.
I simply cannot open HP Photosmart from my computer.

Hi @FinnGirl47,
Welcome to the HP Forums!
I understand that you cannot scan from the computer with your HP Photosmart 7520, and I am happy to help!
For further assistance, I will need to know: If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos, also if the printer is able to make copies.
In the meantime, please try going through this scanning guide, A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning.
Thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My HP 8600 all in one not scanning on IMac

I set up my HP 8600 Pro all in one for my IMac and the printer prints, scan, yet I don't know how to save the scan. I saved it to my document and desktop and still not able to locate the item that was scanned. Please Help. My IMac is new OS X 10.9. I am using wireless network and that's the way I installed the HP on to my IMac.
Thank you

Hi All, I called Canon this morning..
The Tech helped me Download the MP280 Navigator Software..
My MP280 now works with Mavericks, both Scanner & Printer AOK............
Hope This Helps..............................

HP Deskjet Ink Advantage 2545 all in one not "scanning" properly

I just received my printer today - HP Deskjet Ink advantage 2545. I was so psyched to use the scanner, and when I finally did, I learned that this printer/ scanneer doesn't really scan docs or pictures properly - parts of the scanned docs are covered in black (see sample below). I tried several times, even cleaned the glass (even if it's new, fresh out of the box) but the same thing keeps on happening. Is this printer defective? should I return it to?

Hi @VitoCLN,
Welcome to the HP Support Forums! I see your HP Deskjet Ink Advantage 2545 is not scanning properly, I appreciate the screenshot.
I would like you to perform a Hard Reset on the 2545 and retry the scan:
1. Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.
2. Unplug the other end of the cord from the power source.
3. If there is a power module on the power cord, disconnect one end and reconnect it.
4. After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup as they can cause the printer to lose basic functionality over time).
5. Plug the power cord into the back of the printer.
6. The printer should automatically power back up. If it doesn't, turn it on with the power button.
7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.
8. Connect any other needed cables to the printer.
Now continue here with Solution One only: Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans
Were you able to complete the scan successfully?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

OfficeJet J4550 All-In-One not scanning or copying; only prints from certain sites

I have a HP Pavillion Slimline 400 and my will not scan or copy, and only prints from certain sites. I have uninstalled and installed the software driver numerous times and still get a "scanner not working" message. I have also unplugged and turned off and replugged in the USB and the power cords several times. Currently, I have uninstalled the printer software, so I have no recognizable printer on my PC. Help!!

Hello bran1288,
Welcome to the HP Forums.
I see that you are having an issue with scanning and printing from a select few sites.
I have a few steps that we can try to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
As for printing from web pages, please make sure that you have your firewall or anti virus settings turned down as well as the Pop-up blocker disabled. If this does not resolve the issue, maybe try another web browser such as Mozilla fire fox or Google Chrome.
As for the scanning issue, so I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Please write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Hp e4515 all in one not scanning

Hi, last time I had an issue with the printer not getting installed after which I followed your steps at forum and contacted the service centre who then promptly replaced my product with another... the replaced one installed without any hiccups and was working seamlessly printing and copying, but the scanning was not working from the beginning. I tried to scan some photographs but it always scanned them half.. now since two days it's not even scanning and just stuck with the screen showing the ring and message " scanning " .. I tried to shut down and restart the device and scan again but everytime it's giving same error... kindly help me out... this is the second printer I've replaced and it surely has put a dent in the faith I had in HP

One more thing I would like to add is that it gives the same error when I tried to make a copy.. factory reset didn't help neither printing alignment page succeeded to scan...

Why is Epson RX500 all-in-one not scanning in 10.6?

When I upgraded to new iMac with 10.6 from older G5 with tiger, the USB RX500 worked just fine for printing and even with the print utility for ink levels and head cleaning utility. Scanning, however, is another story.
I get it that in 10.6, one now selects "import from scanner" with Preview. The system shows the RX500 is available and I select it. Then I click the start button in the Print/Scan Utility window which comes up. When I do this, the scanner "wakes up" then immediately stops and an error message appears saying that there was an error scanning and the scanner disconnected. I need to re-start the Epson unit before it will see it again in Preview.
I have checked that the Apple software is up to date. Epson's support page pushes it back to Apple.

My name is Syd and I work for Epson America, Inc.
If you are using Epson Scan and this is where the issue is occurring, please go to www.epson.com/support maneuver to the RX500 printer and download the Epson Scan Uninstaller and the Epson Scan Twain driver.
Uninstall Epson Scan from you system and proceed to reinstall it. If the Epson scan does not work you may need to switch your scanning application to Image Capture. In order to work with Image Capture you will need to download the ICA driver from Apple's Software Updates.
Epson Scan Uninstaller v1.00
Intel-based Macs with OS X (v10.4.4 - v10.6.x), PowerPC Macs with OS X (v10.2.8 - v10.5.x)
epson12887.dmg - 715.3KB - posted on 01/07/09
TWAIN Driver and EPSON Scan Utility v2.77A
Intel-based Macs with OS X (v10.4.4 - v10.5.x), PowerPC Macs with OS X (v10.2.8 - v10.5.x)
epson11899.dmg - 29.8MB - posted on 01/21/08
Hope this helps,
Syd

HP psc 1350 all in one not scanning

I have installed all updates from hp and mac. running osx 10.56. receiving error message during scan. The appliciation hp scan pro quit unexpectedly mac osx and other applications are not affected. I have searched discussions for answer. No answers on forum. Anyone know of a fix?

silverstreak08 wrote:
I have installed all updates from hp and mac. running osx 10.56. receiving error message during scan. The appliciation hp scan pro quit unexpectedly mac osx and other applications are not affected. I have searched discussions for answer. No answers on forum. Anyone know of a fix?
Yes. There are two fixes:
1 downgrade back to 10.4.
2 buy a new MFD.
I used to have a PSC1350. Scanning went belly-up on impact with 10.5. HP's site said, in so many words, that scanning with a PSC1350 was not and never would be supported on either Leopard or Vista, and that they recommended replacing the MFD. I did exactly that: with a Brother MFC-440CN. That works, and unlike the HP, it works over a network with Mac and Windows clients without my having to jump through hoops. HP Support is to be congratulated for their new role as Brother USA's main marketing arm.

HP Photosmart all in one C410a scan to microsoft word

In my HP solutions center for my Photosmart Premium C410a there is no dropdown shortcut to scan to Microsoft Word.
I had given up on scaning to Word and settled for PDF files.
I have recently been scanning hundreds of documents and on about 3 or 4 these scans out of almost 2,000 the document was perfectly scanned to Microsoft Word. I have no idea what I had done differently or what possessed the scan to change the scan format perfectly to Word,
Since this happened 4 times, is there anyone out there who might know how I can find out how this happened and use this quirk to scan the rest of the documents to Microsoft Word?
Thank you.
George

Hello cosmohp,
Welcome to the HP Forums.
I see that you are having an issue with consistently scanning to Microsoft Word.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Please write me back when you have time and I will be happy to research this issue for you.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro L7780 All-in-one not scanning with Yosemite

I have searched for a workaround or fix to the scanning problem I'm having. I just bought a brand new Macbook Pro Retina and have loaded the latest printer drivers for the HP Officejet Pro L7780. The printer works ok, but I can't get the scanner to work. When I try, it says: "Failed to open a session on the device."
I'm using the printer over a wifi connection.
Can anyone help with this, please?!
Thanks!
peace,
bart

Hello,
This is to anyone else who can help I have the same problem with an Officejet 6500A Plus to the same laptop. It's ....... annoying, HP says nothing and so do Apple.

HT1338 I have updated my new MacBook Pro for HP Photosmart All-in-One, but it still will not scan - it will print, but will not scan. How can I fix this?

I have installed the updates for my HP Photosmart All-in-One c309a. It prints, but will not scan. Tells me to update - I did that, but still won't scan. Any suggestions to make the scanner work?
This all worked perfectly with my old 2008 MacBook Pro.

Have you tried scanning from Image Capture or Preview?
A current driver is shown to be available for Mavericks (auto-downloaded):
http://support.apple.com/kb/ht3669#HP
But many people have found that manufacturer scanning control software doesn't work. They have to use the Apple-provided software.

Ink System Failed error on Photosmart All in One C7180

I have a Photosmart All in One C7180. I am getting the Ink System has failed....Error: 0xc05d0281 message. I have tried all of the suggested solutions to make this go away but it seems to be a hardware failure. Is this something that can be fixed/replaced or is the printer history? I don't want to pay for an HP service call if this is not something that can be fixed/replaced. Thank you for any help

Hello there! Welcome to the forums @cleardaypdx,
I read your post about the scanning troubles you're facing with your moms Photosmart C309a and wanted to share my suggestion with you.
Click here to see the guide and follow the steps: 'Another program has control of the scanner' Message Displays on the Computer When Scanning
I hope that helps, have a terrific day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Mac Mini and the HP Photosmart All in One Scanner

When I got my Mac Mini from MacMall, I got the free HP Printer (C3180 Photosmart all in one) printer works fine, copier works fine, but I am not able to Scan. HP is no help because their chat customer service reps "are only trained on PC related issues". The basic problem is that when I try to scan using the HP Device Manager, it either freezes up and I have to force quit or it comes up with a message saying scanner not found. I already re-installed the drivers, but no luck.
Any ideas? Anyone else have this problem?
Thank you,
Matsonian

Yes, I even reloaded the drivers and reinstalled everything. Interesting part.... when I reinstalled, for the first initial preview scan it worked, gave me the full image on the preview screen, but after that, nothing. Wouldn't re scan, would do a final scan. And from that point doesn't even see the scanner. Worked for 30 seconds, then nothing. Printer works, copier works, but scanner is MIA.

HP psc 24110 all-in-one - Problems scanning with OS X v10.5.7

Hi, I have been using my HP psc 2410 photosmart all-in-one printer successfully for the past 10months with my MacBook Pro. I recently upgraded my OSX operating system to v10.5.7. since then my printer has been unable to scan. It will print, copy & fax. Checking the HP website shows the latest version of OS X does not support the scanning function of the psc 2410. Does anyone know how I can fix this problem or do I have to buy another scanner? Alternatively, how do I get back to the previous version of OS X which was supplied with my Computer so that I can get the scan function to work?

Hi aviete,
There is no full feature software and driver but you can download HP Printer Drivers for OS X. This download includes the latest HP printing and scanning software OS X Mavericks, OS X Mountain Lion, OS X Lion and Mac OS X v10.6 Snow Leopard.
With this driver you can still print and scan, you just wont have HP software to scan from. Scanning to the computer from the printer control panel is only available when using HP Scan software, thus it will not work because there is no HP scan software as apart of the Apple Software Update driver.
Instead, you can scan using,
Method one: Scan from the Print & Scan window
Method two: Scan from Apple Preview
Method three: Scan from Apple Image Capture
I hope this helps. If you have any additional questions are have any difficulty using any of these methods, please let me know what method you are trying and what the issue/error is. You may also find the following document helpful; OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP3310 Photosmart All-in-one not scanning

Similar Messages

Maybe you are looking for