HP4515X tray issues

I have a HP4515X , Tray 2 and 3 use the same media, tray 4's is different.  On large print jobs when tray 2 empties the printer continues the job out of tray 4. I can continue the print job manually, however I need the job to continue out of tray 3. What do Ineed to do to correct this issue?

In addition, when I am in Word and click on print then properties the 5 trays dont come up, i have to change the paper size to a4 then i can see the 5 trays come up, however when i click on any tray from 3 to 5 it gives a word has encountered errors message and restarts word. i have reinstalled office as well and reinstalled the printer. I have logged in as me and as admin but the problem is the same. any ideas?

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