HP550 halts and doesn't complete the shutdown
Hi All,
Having a problem with what I believe is acpi. If I press the power button on my laptop or use the shutdown option in xfce, the screen instantly goes dark but the power button continues to glow. I've added a few flags onto the kernel load line in the grub menu file which didn't seem to solve anything.
How can I proceed in getting a proper shutdown or where do I look to establish how to do it?
Thanks
See also: iTunes for Windows: Troubleshooting security software issues
and iOS 5: Updating your device to iOS 5
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http://support.apple.com/kb/ht1430
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ITunes 12.0.1 now just "hangs" and does not complete the sync with my iPhone (iOS 6.1.6).
Hello all,
I've seen similar posts earlier in Apple discussions, but I haven't come across a definitive answer yet…So, let me ask again:
Up until 6-7 hours ago, iTunes 12.0.1 was working perfectly well including syncing with my iPhone (I use an oldie but a goodie and it suits my purposes, iOS 6.1.6, 3GS). Specifically iTunes now "hangs" and will not complete the syncing process with my iPhone. It get to "2 of 6" in the backing up process, and then the spinning beach ball appears. I keep my iTunes library on a separate external HD (USB).
Even if I only want to launch iTunes 12 to use it (and NOT sync), the application freezes.
In similar posted questions, "Linc Davis" has asked that the user run a diagnostic using the Terminal utility. I have done this, and I paste the results below.
Any help with this is appreciated!
System Version: OS X 10.8.5 (12F45)
Kernel Version: Darwin 12.5.0
Boot Mode: Normal
Model: MacBookPro6,2
USB
USB Optical Mouse (KYE Systems Corp.)
System diagnostics
2014-11-06 iTunes hang
2014-11-06 iTunes hang
2014-11-06 iTunes hang
2014-11-06 iTunes hang
2014-11-06 iTunes hang
2014-11-06 iTunes hang
2014-11-06 iTunes hang
2014-11-06 iTunes hang
2014-11-06 iTunes hang
2014-11-06 iTunes spin
User diagnostics
2014-10-26 DiskAid crash
2014-11-03 CalendarAgent crash
Kernel messages
Nov 4 00:58:33 wl0: Roamed or switched channel, reason #2, bssid 4a:xx:xx:xx:xx:70 (note: I blocked these numbers out)
Nov 4 09:11:52 SIOCPROTODETACH_IN6: utun0 error=6
Nov 4 09:26:03 wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
--- last message repeated 5 times ---
Nov 5 00:53:48 IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,464)->(2,668).
Nov 5 00:58:25 IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,444)->(2,644).
Nov 5 02:48:38 IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,440)->(2,640).
Nov 5 02:48:38 wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
--- last message repeated 1 time ---
Nov 5 02:51:16 IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,420)->(2,620).
Nov 5 08:10:45 SIOCPROTODETACH_IN6: utun0 error=6
Nov 5 08:26:07 wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
Nov 5 10:09:50 smb_ntstatus_error_to_errno: Couldn't map ntstatus (0xc0020050) to errno returning EIO
Nov 5 12:43:34 SIOCPROTODETACH_IN6: utun1 error=6
Nov 5 12:46:11 wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
Nov 5 16:55:00 SIOCPROTODETACH_IN6: utun1 error=6
Nov 5 21:51:41 IOAudioStream[0xffffff8010256400]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,418)->(2,618).
Nov 5 21:52:04 IOAudioStream[0xffffff8010256400]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,658)->(2,858).
Nov 5 21:53:44 IOAudioStream[0xffffff801567f000]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,478)->(2,678).
Nov 5 21:54:28 IOAudioStream[0xffffff801567f000]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,458)->(2,658).
Nov 5 22:00:05 SIOCPROTODETACH_IN6: utun1 error=6
Nov 5 22:08:48 IOAudioStream[0xffffff80180a4200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,40c)->(2,60c).
Nov 5 22:31:57 SIOCPROTODETACH_IN6: utun1 error=6
Nov 5 23:01:19 wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
Nov 6 00:01:42 SIOCPROTODETACH_IN6: utun0 error=6
Loaded extrinsic kernel extensions
com.freecom.driver.BoulderScsi (1.0.0d1)
Extrinsic daemons
com.bitdefender.CoreIssues
com.bitdefender.Daemon
com.bitdefender.UpdDaemon
com.wdc.WDSmartWareServer
com.wdc.WDDMservice
com.trusteer.rooks.rooksd
com.sonycorporation.BloggieInstallerAgent
com.oracle.java.JavaUpdateHelper
com.microsoft.office.licensing.helper
com.cisco.anyconnect.vpnagentd
com.bitdefender.upgrade
com.bitdefender.AuthHelperTool
com.adobe.fpsaud
Extrinsic agents
com.trusteer.rapport.rapportd
com.sony.BloggieSoftware.AutoRun
com.cisco.anyconnect.gui
com.bitdefender.antivirusformac
com.Livestation
com.google.keystone.user.agent
com.divx.agent.postinstall
com.adobe.ARM.UUID
launchd items
/Library/LaunchAgents/com.bitdefender.antivirusformac.plist
(com.bitdefender.antivirusformac)
/Library/LaunchAgents/com.cisco.anyconnect.gui.plist
(com.cisco.anyconnect.gui)
/Library/LaunchAgents/com.sony.BloggieSoftware.AutoRun.plist
(com.sony.BloggieSoftware.AutoRun)
/Library/LaunchAgents/com.trusteer.rapport.rapportd.plist
(com.trusteer.rapport.rapportd)
/Library/LaunchDaemons/com.adobe.fpsaud.plist
(com.adobe.fpsaud)
/Library/LaunchDaemons/com.bitdefender.AuthHelperTool.plist
(com.bitdefender.AuthHelperTool)
/Library/LaunchDaemons/com.bitdefender.upgrade.plist
(com.bitdefender.upgrade)
/Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist
(com.cisco.anyconnect.vpnagentd)
/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
(com.microsoft.office.licensing.helper)
/Library/LaunchDaemons/com.oracle.java.JavaUpdateHelper.plist
(com.oracle.java.JavaUpdateHelper)
/Library/LaunchDaemons/com.sonycorporation.BloggieInstallerAgent.plist
(com.sonycorporation.BloggieInstallerAgent)
/Library/LaunchDaemons/com.trusteer.rooks.rooksd.plist
(com.trusteer.rooks.rooksd)
/Library/LaunchDaemons/com.wdc.WDDMservice.plist
(com.wdc.WDDMservice)
/Library/LaunchDaemons/com.wdc.WDSmartWareServer.plist
(com.wdc.WDSmartWareServer)
Library/LaunchAgents/com.adobe.ARM.UUID.plist
(com.adobe.ARM.UUID)
Library/LaunchAgents/com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID. plist
(com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID)
Library/LaunchAgents/com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID. plist
(com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID)
Library/LaunchAgents/com.divx.agent.postinstall.plist
(com.divx.agent.postinstall)
Library/LaunchAgents/com.google.keystone.agent.plist
(com.google.keystone.user.agent)
Library/LaunchAgents/com.Livestation.plist
(com.Livestation)
Extrinsic loadable bundles
/System/Library/Extensions/acsock.kext
(com.cisco.kext.acsock)
/System/Library/Extensions/BoulderScsi.kext
(com.freecom.driver.BoulderScsi)
/System/Library/Extensions/WD1394HPDriver.kext
(com.wdc.driver.1394HP)
/System/Library/Extensions/WDUSBHPDriver.kext
(com.wdc.driver.USBHP)
/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component
(net.telestream.wmv.import)
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
(com.adobe.acrobat.pdfviewer)
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
(com.adobe.acrobat.pdfviewerNPAPI)
/Library/Internet Plug-Ins/DivXBrowserPlugin.plugin
(com.divx.DivXBrowserPlugin)
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
(net.telestream.wmv.plugin)
/Library/Internet Plug-Ins/iPhotoPhotocast.plugin
(com.apple.plugin.iPhotoPhotocast)
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
(com.apple.java.JavaAppletPlugin)
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
(com.microsoft.sharepoint.browserplugin)
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
(com.microsoft.sharepoint.webkitplugin)
/Library/Internet Plug-Ins/Silverlight.plugin
(com.microsoft.SilverlightPlugin)
/Library/Internet Plug-Ins/SonyOnlineMediaEngine.bundle
(com.sony.sonyonlinemediaengine)
/Library/Internet Plug-Ins/TVUPlugin.webplugin
(com.tvunetworks.TVUPlugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/PreferencePanes/Flip4Mac WMV.prefPane
(net.telestream.wmv.prefpane)
/Library/PreferencePanes/RapportPreferences.prefPane
(com.trusteer.RapportPreferences)
/Library/QuickTime/Flip4Mac WMV Advanced.component
(net.telestream.wmv.advanced)
/Library/QuickTime/Flip4Mac WMV Export.component
(net.telestream.wmv.export)
/Library/QuickTime/Flip4Mac WMV Import.component
(net.telestream.wmv.import)
/Library/Spotlight/GBSpotlightImporter.mdimporter
(com.apple.garageband.spotlightimporter)
Library/Address Book Plug-Ins/SkypeABDialer.bundle
(com.skype.skypeabdialer)
Library/Address Book Plug-Ins/SkypeABSMS.bundle
(com.skype.skypeabsms)
Extrinsic shared libraries
/usr/lib/libgutenprint.2.dylib
/usr/lib/sqlite/libtclsqlite3.0.dylib
Global login items
/Library/Application Support/WDSmartWare/WDQuickView.app
User login items
Dropbox.app
GREEN BUTTON.app
SpeechSynthesisServer.app
Safari extensions
Ghostery
Facebook Disconnect
Twitter Disconnect
DivXHTML5
TrafficLight
Restricted user files: 21
Font problems: 40
Bad plists
Library/Preferences/com.apple.iphotomosaic.plist
Desktop file count: 25
Elapsed time (s): 75Dear Linc,
Thanks, once again, for repeating yourself by sending me the message above (a message you have sent to MANY users with this problem)!
However, you give me this great opportunity to say two things: 1) YAHOO! I fixed the problem, and 2) I want to share how I did so because I hope it helps others.
With the help of reading info at this website http://osxdaily.com/2011/09/22/fix-the-itunes-library-itl-cannot-be-read-version -error-when-downgrading-itunes/, I followed this procedure:
1) I deleted the iTunes 12.0.1 app from my computer
2) In addition, in reading related details at the website above (i.e., by clicking on links on the page AND scrolling to the very bottom to view links to related articles), in my iTunes library folder, I changed MY CURRENT "iTunes Library.itl" to "iTunes Library.old", as the website advises. The current .itl file was the one being used by the iTunes app I had just deleted from my computer.
3) I went to the "Previous iTunes Libraries" folder and dragged a copy of the second-most recent .itl file to my desktop (for me, this file was "iTunes Library 2014-07-23.itl").
4) I re-named it to "iTunes Library.itl"
5) I then dragged a copy of the file in step #4 to my iTunes folder (the folder in which you now also have the "iTunes Library.old" file).
6) I closed all remaining apps on my computer that were opened and I restarted it.
7) Now, you don't have any iTunes app on your computer, so I downloaded a .dmg of iTunes 12.0.1.26 and installed the app (for example, you can download from here: http://www.macupdate.com/app/mac/5661/apple-itunes.
8) Once installed, I opened iTunes and immediately I got the dialogue box, "updating iTunes library" -- THIS TOOK FOREVER AS I HAVE CLOSE TO 1,000 SONGS + OTHER ITEMS IN MY LIBRARY!
9) I patiently waited until the library update completed, but it DID COMPLETE.
10) Viola! iTunes 12 is not "hanging" (or freezing) any longer. I can navigate around the application.
CAVEATS:
1) Before I first deleted "the corrupted" iTunes 12, I was able to open the Preferences panel, go to "Devices", and check the box that stops the app from syncing with my iPhone. This setting seemed to carry over; thus, I have not tried to sync yet…WISH ME LUCK!
2) After going through steps 1-10 above, I didn't immediately have Internet Radio available in the application (i.e., I didn't see it), but it is now showing up and it works! I just had to wait for a few minutes...
3) I also use iTunes Match, but I haven't turned it on yet in the newly installed app. On the iTunes Match page, it says, "Add this computer" or "No thanks". So, the app is behaving as if I'm just beginning to use iTunes Match for the first time. Later, I will click on "Add this computer", and I hope it goes smoothly!
4) This isn't a caveat, but I think I should say: my iTunes library is on an external USB HD (I have to say THANK GOD for that). Obviously, this has implications for doing steps 2 to 5 above. The newly installed iTunes 12 app had no trouble in finding where my library is (I had it set up this way back when I was using iTunes 10).
5) One last piece of advice: Make sure that when you plug your iPhone into any other computer only to re-charge but the iTunes app on that computer wants to sync with your phone, you DON'T let it sync. First, you should go to Preferences in the iTunes app and click on "Devices". Then check the box that says, "Prevent iPods, iPhones,…….from syncing automatically." After that, you would be able to plug in your iPhone to another computer to re-charge it.
FINALLY: I THANK EVERYONE WHO WAS WILLING TO SUGGEST SOLUTIONS TO ME REGARDING THIS PROBLEM! I see that MANY users are having this difficulty, so I thought it would be fair for me to share how I resolved the issue -- my iTunes is running fine now... -
I cannot connect my iPhone 5 32GB IOS 6.02 to iTunes 11.01 on a Mac Book Pro. The screen freezes and doesn't recognize the iPhone at all. Thank you for your help.
Read here.
http://support.apple.com/kb/TS1591 -
i need help!??? i just tried to update my ipod and now its making me restore it on itunes and it wont complete the restoring process. Its giving the warning that the updated software server couldn't be reached. Can anybody help????
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
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I DON'T WANT TO UPGRADE OR HAVE AN ADD ON EVER, DISABLING UPDATES DOES NOT WORK, HOW DO I KILL ALL MESSAGES FOR UP GRADES AND ADD ON'S FOR EVER, ONCE AND FOR ALL, COMPLETELY, THE END AND NEVER BE BOTHERED AGAIN EVER! ALSO IF I KILL MYSELF I WILL HOLD YOU PERSONALTY RESPONSIBLE.edit
There is a world of information in these forums if you use the search function near the top right of this page. Just type in NAS for example and you get many threads on the subject (marked with a green checkmark if it solved the question) another example would be Airport Exterme and sound system. Once you formulate your ideas better then specific questions can be addressed one at a time. You may find that a less expensive choice for a server might be a mac mini. Good luck with your project, ask more specific questions and update you systems profile.
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My power button is stuck and doesn't turn the phone off or on anymore. Can anyone help?
My power button is stuck and doesn't turn the phone off or on anymore. Can anyone help?
What would you like us to do? We can't unstick it for you.
Bring your phone into Apple for replacement. -
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Apple can fix any and all of their computers. Whether it would be charged to you would be the question. Do you have AppleCare?
Accidental damage is not covered by AppleCare.
How old is this computer? -
Upgrading to iso 5 and received an error message "the network connection timed out" and fails to complete the upgrade. How do I complete the upgrade?
Try a manual install, as outlined in the link below.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
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In Memory of Steve Jobs -
When I print a Word for Mac document to a shared printer (that is connected to my iMac) from my Macbook Pro, print preview looks fine but the printed page has too much blank space at the top and doesn't print the bottom few lines. I have tried to adjust the margins and the page setup settings but to no avail. It used to print fine until recently. Is there a way to fix it so that the printer prints what print preview shows?
I should add that when I e-mail this document to myself and print it directky from the iMac, it prints fine.
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when I'm looking at my recent text messages on my phone, and I'm on the screen where I see a list of people I have texted. I click on a name to open up the conversation, however it is blank and doesn't show the conversation even though we've been texting back and forth the day before. So my question is how can I see the conversation?
Try the following procedure:
Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
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I was transferring information from my old iPhone to my new iPhone 5S via iTunes and I have completed the process but my phone will not restart, it is stuck in the "Connect to iTunes" screen. Any ideas?
See this article to assist you with your restoring your device once the device is left in recovery mode.
http://support.apple.com/kb/ht1808
good luck -
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Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild.
If that fails:
Restore from your back up, repair the Library and try again.
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