HP5510 All-In-One won't scan entire page image

Is there a setting or something that I'm missing when it comes to scanning with my 5510 All-In-One? I'm scanning to my MacBook using OS X.  And yes,  I'm placing my document in the appropriate corner, but I'm only getting a small portion of the 8 1/2x11 page instead of the entire page.  I turn it every possible direction and it's still not scanning the entire page.  Suggestions?  

Hi @bonbon2D, 
I see by your post that you are unable to scan the full image on the Mac. I can help you with this.
I have provided a document for how to scan and change the scan settings.
Scan.
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint, then that is the Apple drivers. Delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
What operating system are you using? Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
What application are you trying to scan with?
How is the printer connected? (USB/Ethernet/Wireless)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Similar Messages

  • Canon MG2200 All-In One won't scan?

    This is really frustrating me.
    Originally, i had purchased a PIXMA MG2100 All-In One printer and it worked fine. One day, however, the scanner stops working. Next the printer won't connect at all, and after some e-mails with customer support they send me a PIXMA MG2200 to replace the other, which had some problem needing factory repair.
    After uninstalling and re-installing the new one, everything seems fine until i see that the scanner still won't work. I've tried it on my desktop and laptop, but it gives me the same error that says it's warming up, stops, then there's a connection problem, the scanner might be off or busy, USB connection error, please turn off and try again and scanner will shut off...yadda yadda yadda.
    I've tried re-intsalling the drivers, checking for error codes on the printer screen, buying a new USB cable, changing the nearly-empty ink cartriges to new ones -- nothing works. I'm tempted to just throw the thing away and getting a different brand. I really need the scanner for what i do.
    Does anyone have any solutions to make the stupid thing work? I don't understand why it won't. My last hope is buying another USB because the first one i used ended up being bust. The second one worked but only for the printer. It's not old, i got it with the printer last time, but it failed to solve the connection problem.
    I use Windows 7 x64 btw. Windows XP on the desktop.

    I GOT IT TO WORK.
    I don't know if this will work for you adriftwaterbaby, but i bought a new cord and made it autoscan while it was doing that operation stuff right after turning it on.
    I tried it with the old cord, and if i scan while it's doing its business, it works.
    This is really stupid, and i'm afraid i'm going to have to change brands next time i buy a printer.

  • Pro 8600 e-All-in-One won't scan or print in color

    Hi,
    The printer used to print in color, and the scanner used to scan to color. That has stopped.
    (1) Plenty of color ink.
    (2) There's also a problem of losing wireless connectivity (I see the Forum has a fix -- I haven't tried that yet).  When I open Print And Scan Doctor 4.3, and tell it to FIX PRINTER, it prints in color just fine.  So, I place that color-printed page on the flatbed but it scans in black and white (and shows in the preview as black and white).
    (3) And, in HP Printer Assistant, when I go to SCAN A DOCUMENT OR PHOTO, the dialogue box shows OUTPUT TYPE as COLOR but still scans only in black-and-white.
    Help.

    Hello speakheart,
    Welcome to the HP Forums!
    I understand your Officejet 8600 will not scan or print in color. I will do my best to assist you! Just to make things easier, I will provide the HP document that will help with Printer Does Not Maintain Wireless Connection. This will allow you to set a "Static IP Address".
    Just to test out the hardware, could you please copy a document in color. Let me know if this was successful or not. Once you verify this, I will assist you with more troubleshooting steps.
    I will be looking forward to hearing from you. Have a great day!
    I worked on behalf of HP.

  • PSC 2355 All In One - won't scan

    When I try to scan I now get this error message - "You need to install or run HP software for this feature". I un-installed the SW and re-installed but am still getting the same message. ANy suggestions?

    Hi pressbox,
    I understand you are unable to scan and have already began troubleshooting. I would be happy to help you with your PSC 2355.
    Please first post back with the answers to these few questions.
    Is the printer connected wirelessly or with a USB cable?
    Is the printer connected directly to a wall outlet or a surge protector? (It is best to connect directly to the wall)
    Do  you have any other HP Printers installed on this computer? If so, do you still have the printers?
    Is this an HP laptop or a different brand?
    What operating system do you have? Mac or Windows?
    While I wait to hear back from you, if you have Windows, and if you haven't already tried the HP Print and Scan Doctor, please do so and let me know the outcome. You will see a wrench, a yellow exclamation mark, a red X, or a check mark next each tested item.
    The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
    Connectivity :
     USB: Verifies that the USB connection from your computer to the HP product is working correctly.
    Network: Verifies that the network connection between your computer and your network is working correctly.
    Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
    Driver Check : Checks for missing or corrupt driver files.
    Device Manager : Checks for problems in Device Manager that would prevent printing.
    Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
    Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
    Port Match : Checks the port settings for the HP product.
    Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
    Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
    Print Settings : Checks and adjusts the print quality settings.
    Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
    Scan Tests : Checks the scan mechanism, drivers, and registry entries.
    You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.
    Source: Try the HP Print and Scan Doctor for Windows
    Click here to download and run the utility > HP Print and Scan Doctor
    Please let me know the outcome of the tests perform, you will see a wrench, a yellow exclamation mark, a red X, or a check mark next each tested item.
    I look forward to hearing from you. Knowing the outcome of the Print and Scan Doctor will help to point us in the right troubleshooting direction!  
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • My 8600 all in one won't scan

    my printer wont scan

    Hi,
    Please download and run HP Print and Scan Dr utility from link below.
    www.hp.com/go/tools
    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • C3180 Photosmart All-in-one won't print. Gives message 'clear paper jam.' There is no paper jam.

    C3180 Photosmart All-in-one won't print. Gives message  'clear paper jam.'  There is no paper jam.  About a month ago there was a paper jam, but was removed.  It worked fine since then until yesterday.  I've tried all the HP trouble-shooting suggestions- unplug, take apart, manually move carriage, etc. and nothing has solved the problem.  The paper does not advance...all that happens if I try to print is a lot of noise like carriage going back and forth and after a/b 1-2 minutes it will show the "red X" blinking on the printer and a message on the computer screen, "Clear paper jam."  When the problem first started yesterday the message was that the printer was "Out of paper."  I need to print a resume and this is just the wrong time for someone such as myself with little computer knowledge to try to figure it out.  Thanks for any suggestions!

    Hi there pattimessick,
    You may not need to remove/re-add. Try downloading and running the print and scan doctor located here:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
    It can fix a lot on its own (especially connectivity problems) and if not give a better idea of what is going on.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • My 5250 all in one won't email with Windows 7

    Since I installed windows 7 my 5250  all in one won't e-mail anything since I don't have WINDOWS MAIL ANYMORE, and it only gives you windows mail as the only option to email.
    Anyone know how to correct this?

    In the Start Menu,  type 'Live Essentials', and open the option which says to go online to get Windows Live Essentials. This way, you can install Windows Mail.
    Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
    Click on the BLUE KUDOS button on the left to say "Thanks"
    I am an ex-HP Employee.

  • My HP LaserJet 3055 All In One does not scan using Windows 7 - 64bit.

    My HP LaserJet 3055 All In One does not scan using Windows 7 - 64bit. I can copy and print only. Thanks.
    This question was solved.
    View Solution.

    Hi,
    Is the printer connected to your PC by USB or network?
    By using USB connection, you may scan using the Windows Fax and Scan software integrated into your OS.
    Scanning through a network connection unfortunately supported on Windows7 32 bit only, as you  may find listed within the About network scanning section below:
    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?&objectID=c02539136#A2
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • 6150 All-in-One won't print black

    My HP Photosmart 6150 All-In-One won't print black. There is a new black cartridge and all the other inks are fine as well.  I've cleaned the printhead 3 times and all that printed was yellow.  I then  ran an alignment. The alignment failed, but it wasn't because of a paper issue. The manual says it could be that the printhead assembly or the sensor is defective. Is it worth getting that fixed, or should I just get a new printer? I've had this one for 8 years and it's worked great until now.

    Hi , Welcome to the HP Forums! I noticed that your HP Photosmart c6150 will not print black. I am happy to look into this issue for you!  According to this guide, Color Mix or Missing Colors on the Diagnostic Page, it states: Missing colors occur when the printhead nozzles dry out. Since you have tried cleanign the printhead multiple times, and the issue is still occuring, I would consider having the printer serviced/or replaced. Please contact HP, phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best regards!  “Please click the Thumbs up icon below to thank me for responding.”

  • HP psc 950 all-in-one is printing half the page...cuts off the top portion of what I am printing.

    HI!  My HP psc 950 all-in-one is printing half the page....cuts off the top portion of what I am printing.  Not sure what happened to the printer.  Came home one day and the printing wasn't the same.  Possibly the kids could have fiddled with it but no one is owning up to it.    Any solution to get the printer printing normal again?
    Thanks
    -L

    Hi there,
    Could you provide the community with a little more information to help narrow troubleshooting? What operating system are you using?
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • How do I stop my PSC1510 All-In -One from printing a test page every time I power it on?Thanks

    How do I stop my PSC1510 All-In -One from printing a test page every time I power it on?Thanks

    This occurs when the printer is not aligned completely.
    Please follow the steps mention in the link below to resolve the issue:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01336348&cc=us&lc=en&dlc=en&product=428800&tmp_...
    Please mark the post that solves your problem as "Accepted Solution"
    Although I am an HP Employee, ALL of my posts express MY opinion, and not of HP, whatsoever.

  • HP Photosmart C6380 won't print entire page

    My HP Photosmart C6380 won't print entire pages.  Some lines near to the end of the page aren't printed.  Once in a while it prints the entire page.
    This question was solved.
    View Solution.

    I think the problem has been solved.  Thanks!

  • TS3147 Lion - Canon all in one won't save scans

    I recently upgrded to Lion but my Can MP600 all-in-one cannot now save a scan.
    I have downloaded the latest drivers, deleted and reinstalled the device but it won't save a scan.
    Any suggestions?
    Richard

    I normally click a desk top icon called MP Navigator 3 and then click 'One Click' and 'Save as PDF File'. The software then shows calibration, follwed by Screening and finally 1 document copied.
    But when I press Exit (which used to comple the process allowing me to save the scan to my iMac) I get the following - Unable to save file. The system cannot find the path selected.
    Not sure what to do now - any further thoughts would be helpful.
    Thanks, Richard

  • New Envy All in One won't let me use my email address to email scans

    Hi, I have just purchased 2 HP Envy 7640 e All in One Series machines.
    Setting up the Scan to email option I have to insert my own email address for it to send me a pin number (and to put on emails it sends out - I think ??) my email is:   [email protected]   I get a message saying "enter a valid email address" I have had this on only a very few sites in the past and believe it is because the domain is numbers only.
    has anyone any suggestions?
    thanks in advance

    Hello Brian567,
    Welcome to the HP Support Forums!
    I understand you are looking to setup Scan to Email on the ENVY 7640, but the Email you are trying to use is not being accepted.
    More than likely the issue is being caused by the Email domain you are trying to enter. Do you have another email with a more common domain to try? For example, Gmail, MSN, etc.
    Cheers,
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • 8600 all in one won't print or scan documents placed directly on glass?

    I have a new Officjet 8600 All In One model N911A.  I can't get it to print or scan a document placed directly on the glass.  It will print and scan using the auto document feeder only.
    I am working wirelessly and tried to run the HP Hardware Diagnostic Utility but it tells me the printer isn't connected to my computer.  Ugh!
    All I wanted to do was copy a page from a magazine.
    Any help would be greatly appreciated.

    OK, try installing this firmware. Depending on which OS you have, please select the link below:
    Windows 7 
    Windows 8
    Try to copy and scan after this update. 
    Remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.
    I really appreciate it!
    Let me know the outcome.
    Thanks!

Maybe you are looking for

  • Is there a way to stop the screen from updating till the code is executed?

    My extension needs to export all the layers to PNGs and it creates a lot of moving around in the screen while the operation is complete (eg: switching between layers, cropping the images, etc). I've set the Playback mode to Accelerated as well. Is th

  • Spotlight and iCal search not working after upgrade to Leopard

    I recently upgraded my MBP to Leopard (10.5.7), and everything seemed fine. Except search in iCal wasn't working. I looked in forums and found a suggestion - renaming Calendar Cache in Home>>Library>>Calendars, then restarting iCal. iCal rebuilt the

  • JBO-27101 error

    I'm trying to create a "delete and commit" button in a ADF select one form, using the following method: public void deleteAndCommitCodPostal() { Row empRow = getCodPostal().getCurrentRow(); if (empRow != null) { empRow.remove(); getDBTransaction().co

  • Message impossible to determine the location .Please you can help?

    suddenly in my iPad wifi, shows the message impossible to determine the location . please you can help! Grazie ciao

  • Logo image in titles disappear when open project on other PC

    Hi You all! Got a problem with Premiere Pro CS5 regarding titles. We´re a group of people who uses the same CS5-project file as a template (write protected) from a server out on different computers. For each new project we open the template-project f