HP5514 BLACK WONT PRINT

Hi -
I have same problem as person with 5510!
I have a less than 2 year old HP5514 and I live in the United States.
It's fairly new printer and not used a lot and now the black won't print ,color will.
I have changed all the ink even though it was new and it is still not working.
I have tried the following steps multiple times:
Clean print head function
Powered on and off
Alignment function
Made sure there was nothing obstructing the print heads including dirt and dust.
What else can I do??? It would really be a shame to have to buy a new printer. PLEASE HELP

Morning @KARGOCUBS
Welcome to the HP Forums!
Anything I or my colleagues private message to people is not some secret solution that we aren't willing to share with others. Generally we are requesting personal details or something of that nature. If at any time there is a solution to be shared, we will share it. At this time I have a few suggestions you can try and if they don't seem to resolve the issue, the information to contact our phone team is at the bottom
Please try the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 5510 e-All-in... document, and the issue still isn't resolved then there may be one more thing you can try before calling our phone support team.
In our research on the black ink not printing issue, my colleague (@Sunshyn2005) came across a video that may be helpful to you. If the printer is out of warranty (check warranty status here) follow the steps in this How to fix a HP Printer, not printing black ink and missing colours 5510 5515 5520 5524 3070A 364 video.
If that doesn't seem to get the black flowing either, please contact our technical support team by phone and inquire what other options they have for you and perhaps they can offer a discount on a newer printer.
Hope this helps!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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Since you have automatically cleaned the printhead, and aligned the cartridges I would try a manual cleaning of the printhead to make sure that ink buildup is not the issue. Solution three on this document shows how to remove and clean the printhead manually. I know that this document is not titled with your ink issue, but it is the best at outlining the steps needed to do that cleaning on the printhead. Open that first drop down menu option titled “0xc1900013 or no code displays with the Ink System Failure error message” and follow those steps listed under solution three. While you have that printhead out and are cleaning the contacts, take note of the warranty ends date listed there. If there is still an issue, write back and let me and provide that date off the printhead too.
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I see that you are having issues printing in black, after replacing the cartridges. I would like to help you out today.
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Thank you for getting back to me. I am going to send you a private message, please check the little envelope on the top right hand corner of the forums page to check your Forums inbox.
Please click the Thumbs up icon below to thank me for responding.
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If your problem is solved please click the "Accept as Solution" button ------------V
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HP5514 BLACK WONT PRINT

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