HP6110 Align cartridges problem "paper too narrow" message

I have put in a new colour cartridge and on pressing Enter to align the cartridges it looks like it is going to do it then it just pushes the paper through without doing anything and I get the message "paper too narrow load wider paper"!! It the same A4 paper I always use. I have removed all the paper, moved the paper keepers backward and forward and reloaded the paper. I have tried turning off, removing the power at both ends and waiting a few minutes and then switching back on. Same result. Also the print cartridges wont come back out when I lift the top so I can't take them out and replace them either. Can anyone help?

my hp photosmart c4180 is out of alignment,how do I fix?

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Where is the actual paper width sensor? (Getting too narrow paper message.)I'm tech capable!

Getting "Paper too narrow" message. What actually senses paper width? Is it an optical sensor on the print head mechanism? Sorry should have stated printer type. It's an HP 2210xi all in one and it's been darn good until now.
David

In general theory, one now has the Edit button for their posts, until someone/anyone Replies to it. I've had Edit available for weeks, as opposed to the old forum's ~ 30 mins.
That, however, is in theory. I've posted, and immediately seen something that needed editing, only to find NO Replies, yet the Edit button is no longer available, only seconds later. Still, in that same thread, I'd have the Edit button from older posts, to which there had also been no Replies even after several days/weeks. Found one that had to be over a month old, and Edit was still there.
Do not know the why/how of this behavior. At first, I thought that maybe there WAS a Reply, that "ate" my Edit button, but had not Refreshed on my screen. Refresh still showed no Replies, just no Edit either. In those cases, I just Reply and mention the [Edit].
Also, it seems that the buttons get very scrambled at times, and Refresh does not always clear that up. I end up clicking where I "think" the right button should be and hope for the best. Seems that when the buttons do bunch up they can appear at random around the page, often three atop one another, and maybe one way the heck out in left-field.
While I'm on a role, it would be nice to be able to switch between Flattened and Threaded Views on the fly. Each has a use, and having to go to Options and then come back down to the thread is a very slow process. Jive is probably incapable of this, but I can dream.
Hunt

Error message: Printer cartridge problem

I'm copying only at the moment. A small stack of papers.
Suddenly the printer seemed like it was taking too long on a page, and it just kept staying in the same position but nothing was happening.
Finally I tried to shut it down but it wouldn't shut down. It said, shutting down, but it wasn't.
So I unplugged it and waited a bit, then plugged it back in.
Then it appeared to be OK but when it started the copying process again, it stopped and gave that error message.
Is it something as simple as it's out of ink? But I don't think it should be. It wasn't showing that it was low.
Any suggestions, anyone?

Hi melegay,
Welcome to the HP Support Forums! I understand you were trying to copy on your HP Printer and the paper was not feeding, you did a hard reset now your printer's front panel is saying 'Printer Cartridge Problem'. Can you please let me know the Exact model of HP Printer you are using?
Please start here: 'Ink Cartridge Problem' Message Displays on the Product Control Panel. Follow these steps in the order presented to resolve the issue. When one of the steps resolves the issue, there is no need to continue troubleshooting.
If you are still getting the error message let me know and leave me with the requested information.
Thank you,
HevnLgh
I work on behalf of HP
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Error message "paper too short to autoduplex" on Officejet Pro 8600

I have this problem with my new HP Officejet Pro 8600 Plus. I have standard letter size paper in Tray 1, and have all the printer setup set for letter size paper. No matter what program I print from, I recieve the error message "paper too short to auto-duplex". I click the close button, and the page prints. It is aggravating to take the extra step to close this error message every time I print. I shut the printer down for 30-60 seconds and this took the problem away. Is this normal? Will I have to do this often?

The fix is available in printer firmware (Software within the Printer). You can download it from hp.com and install from you pc to printer.
Here is the link. click download buttong to download the latest firmware.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-102210-1&cc=us&dlc=en&lc=en...
Happy Printing...
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Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

Officejet Pro 6830 e-All-in-One Ink Cartridge Problem Message

Have/will soon "had" instant ink cartridge service. Printer did not recognize that the black ink was out so I didnt get a black ink cartridge. Couldnt wait for the mail service, so purchased all new HP cartridges and installed.
"Ink Cartridge Problem" Message came up and is now stuck in the machine, can't clear it. The machine will not recognize any of the 4 brand new HP inks; that menu item has little red X for each cartridge and each one shows empty.....
Removed all cartridges, cleaned all contacts, unplugged machine, did a "reset" on the menu via HP phone technician.....nope, nada, nothing.
Did all above SEVERAL times. Called HP back..."40 minutes wait time" .. wth...
Anything else? Does HP have to reset my machine to "recognize" regular cartridges???
Thoughts, suggestions? (Besides don't buy HP again....I will not....I should know better by now!)
Thanks all.
Slow burning in California.....

Hello @brozilla ,
Welcome to the HP forums.
I understand that you are getting a 'ink cartridge problem' message on your Officejet pro 8630.
I would like to help.
The printer does not have to be reset to recognize regular cartridges.
Try going through the steps in the following document.
Error Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One Printer Series
Also, did you call technical support, or the Instant Ink department?
If you called technical support at 1-800-474-6836, then I would recommend calling the Instant Ink Department.
Please call our Cloud Services at 855-785-2777.
Option #2 for instant ink.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
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New Cartridge installed - Cartridge problem error message recieved

I have purchased new ink for my printer and once installed recieved the error msg that there was a "Cartridge Problem" and one of the cartridge's was damaged so I exchanged for new and recieved the same error msg. I followed the trouble shooting: cleaned the contact points, removed and reinstalled, unplugged and restarted...all several times and nothing has helped. I am becoming increasingly frustrated. Please advise!

Hi Morgan
Thank you for your patience. Can I ask you to confirm that you have the correct cartridge for your printer and region.
http://store.hp.com/webapp/wcs/stores/servlet/us/en/cat/ink--toner---paper
The correct cartridges vary by region and printer model. The above link is for the US. I have to go off line for an hour but will check back.
Regards
Ken
I am an HP employee
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HP HSC 950 Printer "Press to Align Cartridges" loop - how do I get it to print?

Hi,
I have a HP HSC 950 All-In-One printer that always returns to the display message "press enter to align print cartridges", even after a complete print alignment is performed and looks fine.   I can't get past this to print anything.   I've wasted a lot of ink and time trying to get past this message. Can anyone help?
I encouter this error when the printer is plugged into a notebook running Windows XP or when it is connected to a router that accepts print jobs from i-mac computer running OS 10.4.   The link below should get you to the HP page featuring the product I am writing about.
Thanks in advance
http://h10025.www1.hp.com/ewfrf/wc/product?product=60259&lc=en&cc=us&dlc=en&jumpid=reg_r1002_usen
This question was solved.
View Solution.

The solution was to replace the color cartridge, as suggested in a previous post by Bob Headrick. Thanks, Bob!
Re: hp psc 2175 align cartridges
Options
11-17-2008 02:33 PM
The message you are seeing is a result of the alignment not completing. Load fresh plain white paper then press enter to print an alignment page. THe alignment will not succeed if the color cartrdige is empty. Steps to troubleshoot alignment failures are available here.
Regards,
Bob Headrick, MS MVP Printing/Imaging
Bob Headrick, Microsoft MVP Windows Expert - Consumer.
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Cartridge Problem....lights flashing

The printer won't print anything...test page, alignment page, cleaning page...nothingThe check paper light, and the check print cartridge light are flashingthe black, start copy light is blinking. Power light is steady green, unless you try to press cancel, or any other button which causes it to flash for several seconds.I installed the HP info for the printer, and its says there is a problem with the black printer cartridge. I follwed advise and cleaned it....3 times...no luck. This ink cartridge has only ever printed like 10 pages, so I know it's not empty. I stopped even trying and was going to just go buy another printer, but it seems like such a waste, and I really can't afford itHelp Please!!

Hi , I see by your post that you having a problem with the black cartridge. I will do my best to help you with this issue. I have provided a document to go through the steps to see if it will help resolve this issue.'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer.When doing the manual cleaning, clean the contacts on the cartridges and inside the printer to make sure it isn't clogged up. Here is another document for performing self Diagnostics test, cleaning and aligning the printer.Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems. Are you using Genuine HP Cartridges?
Check the date on the cartridges to make sure they are still in warranty. (not old stock)
What are the ink levels? What were the results for the hardware Diagnostics Report? If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Ink Cartridge Problem:

Ink Cartridge Message: One or more cartridges appear to be missing or damaged. Install or replace the affected cartridges. All cartridges are new. I had a paper jam and at first only the black wasn't printing. Now I'm getting this message an all of the cartridges are lit up. Help!!! It won't let me print at all now!!!

Hi , Welcome to the HP Support Forums! I understand that you're getting an error message on your HP Photosmart 6525 e-All-in-One Printer. I'm happy to help. I would try the steps within this guide,'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Displays for HP Deskjet Ink Advantage 6520 and Photosmart 6520 e-All-in-One Printer Series This document is for the HP Deskjet Ink Advantage 6520 e-All-in-One and HP Photosmart 6520 e-All-in-One Printer Series.After you install a cartridge, an 'Incompatible Ink Cartridge(s)' or a 'The indicated Ink Cartridge(s) must be replaced' error message displays on the printer control panel. An icon displays on the control panel that indicates which cartridge is causing the error. NOTE: If your printer shipped with SETUP cartridges, you must install them during initial printer setup or an error occurs.Solution one: Use genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.Important: Before you begin, make sure that the cartridges are compatible with your printer.Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.Go to the HP SureSupply website.Scroll to the bottom of the page, and then make sure the country/region location is correct.Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.Genuine HP ink cartridges can also be purchased from other retailers.If the cartridges are compatible, continue with the steps in this document.If the cartridges are not compatible, continue to the step to replace the cartridge.Important: You must follow these solutions in the order presented to resolve the issue. Solution two: Make sure that the cartridges are inserted correctlyThe control panel might display an error message if the ink cartridges are not inserted correctly. Make sure that the cartridges are inserted correctly.If the printer is off, press the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorCheck the color icons on the cartridges and the carriage. Make sure that the color icon on each cartridge label matches the color icon on the carriage slot.Figure : Match the color iconsRun your finger along the top of the cartridges to check for any unseated cartridges in the carriage. Press down on any cartridge that is higher than the others to firmly snap the cartridge into its slot.Figure : Snap the cartridge into its slotIf the cartridge does not snap into place, or does not seat properly, remove the cartridge from the carriage. Gently bend the tab away from the cartridge, and then reinsert the cartridge into the carriage. CAUTION: Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the cartridge or cause the tab to break off.Figure : An example of gently bending the tab away from the ink cartridge.Gently bend the tab away from the ink cartridgeDo not bend the tab more than 1.27 cm (0.5 in)Close the cartridge access door.Figure : Close the cartridge access doorSolution three: Remove, reseat, and reinsert the cartridges Remove, reseat and reinsert the ink cartridge or ink cartridges to examine the cartridges identified in the error message on the control panel.If the printer is off, press the Power button () to turn on the printer. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotIf an orange pull tab is still attached, remove it.Figure : Orange pull tab CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.Figure : Reinsert the cartridgeRepeat the previous steps to inspect any other cartridges indicated on the control panel.Close the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution four: Clean the cartridge contactsFollow these steps to clean the contacts on the cartridge and in the cartridge slot. CAUTION: Clean the cartridges one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.Gather the following materials:Clean, lint-free swabs that will not come apart or leave fibersA sheet of paper to place the cartridges onPress the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorDisconnect the power cord from the rear of the printer. WARNING:You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Press the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotHold the cartridge by its sides, and then find the electrical contacts on the bottom of the cartridge. The electrical contacts are four small rectangles of copper-colored metal.Figure : Cartridge contactsCartridge contactsInspect the contacts for ink and debris buildup.Wipe the contacts with a swab until no debris remains on them. CAUTION: Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the cartridge.Turn the cartridge on its side, and then place it onto the sheet of paper.Locate the electrical contacts in the cartridge slot. The contacts are four copper-colored pins.Figure : Location of the cartridge slot contactsWipe the contacts with a swab until no debris remains on them.With the contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Reinsert the cartridgeRepeat these steps to clean and reinsert any of the other cartridges.Close the cartridge access door.Figure : Close the cartridge access doorReconnect the power cord to the rear of the printer.Press the Power button () to turn on the printer if it does not turn on automatically.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution five: Restart the All-in-OnePress the Power button () to turn on the product.With the product turned on, disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait at least 15 seconds.Plug the power cord back into the wall outlet.Reconnect the power cord to the rear of the product.If the product does not turn on by itself, press the Power button () to turn it on.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution six: Remove and reinsert the cartridges againRepeat the steps that you performed earlier in this document to remove and reinsert the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution seven: Clean the cartridge contacts againCleaning the cartridge contacts again can help resolve the issue. Repeat the steps that you performed earlier in this document to clean the contacts of the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution eight: Replace the cartridgeFollow these steps to replace the cartridge indicated on the printer control panel.Video of replacing the cartridges The following video demonstrates how to replace a cartridge. NOTE: This video shows the HP Photosmart 6520 e-All-in-One printer, but the steps are the same for your printer. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. Step 1: Check the ink cartridge warranty statusIf you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go tohp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies. Step 2: Replace the problem ink cartridgeReplace the problem ink cartridge.Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotPull the orange tab to remove the new cartridge from the plastic wrap.Figure : Remove the new cartridge from the plastic wrap CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.Twist the orange cap counter clockwise until it snaps off the new cartridge.Figure : Remove the orange cap from the new cartridgeWith the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Insert the cartridgeClose the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution nine: Service the All-in-OneIf you completed all the preceding steps and your product still has an issue, service the product. Contacting HP for service in all countries/regions except Asia Pacific.First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.Repair fees might apply for out-of-warranty printers What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number
Case number and phone number appear. I hope this helps. Good Luck!

Psc1215 cartridge problem

My psc1215 suddently reported a cartridge problem just after printing some photos without any problem. I changed both cartridges, rebooted etc etc but the problem remains.
Any ideas please?

Hi , I see by your post that you having a problem with the black cartridge. I will do my best to help you with this issue. I have provided a document to go through the steps to see if it will help resolve this issue.'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer.When doing the manual cleaning, clean the contacts on the cartridges and inside the printer to make sure it isn't clogged up. Here is another document for performing self Diagnostics test, cleaning and aligning the printer.Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems. Are you using Genuine HP Cartridges?
Check the date on the cartridges to make sure they are still in warranty. (not old stock)
What are the ink levels? What were the results for the hardware Diagnostics Report? If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Too may messages from the printer

I do not know where to begin. When I sent something to the printer; I get the message saying printing. Maybe it prints and maybe it does not print. I need to unplug and replug unit. When I install a new cartridge; sometimes it allow me to align and sometimes it does not. I am constantly getting pop-ups on my screen telling me 'cartridge problem' or door open (not) or needs allighment or 'cartridge installed improperly' (not- it has been printing with the same cartridge). I wish I could throw this piece of junk out. YES! I am using HP cartridges. Can you tell I am frustrated? It is not fun having to get up and go into the room with the wireless printer to unplug and replug the unit several times a day. Need help! Thanks.

Please read this post then provide some details. What printer model? What operating system?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photosmart c4599 is stuck on align cartridge

My Photosmart C4599 is stuck on align cartridges. I've turned it off and unplugged it from the computer and the outlet several times (as the HP print doctor has recommended this). I can't get the display window to move from the screen telling me to load plain paper then hit OK. Nothing on the printer works, including the cancel button and the off button. Is there some way to manually reset the device, other than simply unplugging it? My scanner doesn't work at this point, but the printer does continue to print.

Hi DJFH,
I see that the printer is stuck on the screen for aligning cartridges. I can help you.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Won't align cartridge

replace black ink cartage. have to align cartages. print scan page. don't detect scan page.
every time that I try to align it prints a new page. I have wastes half of a new cartage just trying to align this **bleep**ing thing
I want to disable the pop up on my computer that say printer not aligned... I don't give a **bleep** about it being aligned.
This will be the last **bleep**ing HP printer I ever buy..
Tired of haveing to align cartage every **bleep**ing time I replace one.
Will be sending Hp all the scan pages that I HAD to print.

Hi toddh39,
I would first try cleaning the cartridge contacts in case there's some debris there.
You can also try resetting the printer, directions can be found in this document > A 'Used or Counterfeit Cartridge Detected' or 'Counterfeit Cartridge Advisory' Message Displays for ...
This document also offers troubleshooting steps for this particular problem > 'Ink Cartridge Problem,' 'Incompatible Ink Cartridge,' or 'Ink Cartridge Failure' Message Displays o...
Thanks!
I work on behalf of HP.

INK CARTRIDGE PROBLEM CARRIAGE WON'T MOVE 7520

my error is INK CARTRIDGE PROBLEM............. but no matter all attempts suggested( like plug, unplug , turn off and on. hp download to scan problems did show the ICP being the issue). the carriage won't move to the center. i was in the middle of installiing new hp 564 cartridges. took out the first cartridge black and i did not have another to fill spot. tried to install old c artridge. shut printer cover and next i went to open it the carriage won't move to the middle. ran the scans for testing and all say INK CARTRIDGE PROBLEM and the control board will not allow me to get out of that message to run any tools from the control board. Please help.................please. Have warranty but do not know what that will cover if problem cannot be fix.

Hey there @lynnriley0785!
I would be happy to provide some help regarding the ink cartridge problem error on your Photosmart 7520! The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection,paper feed issues, quality issues and jam issues.
If the carriage is still stuck in the printer with the cartridge problem error then I suggest removing the power cable and trying to manually move the carriage with your hand. If the carriage moves then remove all the cartridges, close the printer and plug it back in. Once the printer comes back on see if you can install the cartridges again.
If you cannot get the carriage to move remove the power and check for any jammed paper in the printer. I have provided a document with instructions on all the places to check for a possible piece of jammed paper.
For the document click here: A 'Carriage Jam' Message Displays for HP Photosmart 7520 e-All-in-One Printer Series
Please post back and let me know how everything goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Print Cartridge problem : [Tri Color]

I have HP officejet 4500. On installing the new cartridge, I get error message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot." I have run diagnostic test 41 and it shows Previous error as "Pen in left chute has too many good resistors, probably means shorted fires". Can somebody help me what does this error means?

Hello, I see by your post that you are getting the message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot." I can help you with this.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation. I have provided a document with some steps to try to see if that will resolve the issue. Manually cleaning the cartridges and contacts and resetting the printer.'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer. Are you using Genuine HP Cartridges?
What are the ink levels? If you need further assistance, just let me know. Have a nice day!
Thank You.

HP6110 Align cartridges problem "paper too narrow" message

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