Hp6390a freezes up then switches off

Having a lot of problems with computer always switching off. I did a system test with PC doctor and it switches off every time I do it . Then when it comes back on says windows error recovery. I tried everything system restore, cleaned dust inside, all fans are working and updated everything. Can you help me please. Regards gregory

Hi, Sorry to hear that you are having issues with your computer shutting down on you.  I have done some research for you and I have found a great trouble shooting document that I think will prove to be successful.  Please click on the following link and follow the instructions.  http://goo.gl/gxl2YP
If you have any other questions, please feel free to respond back and I will be more than happy to assist you further.
Thank you
Waterboy71
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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