Hp6500A plus. When I scan a document to PDF it is produced as a BMP file.

My scan settings are correct and have been saving correctly. All of a sudden the scanner starts producing a BMP file instead of a PDF file.  It doesnt matter what i do it will not work correctly.  I have switched off eveything , retstarted , checked for updates and it does not seem to correct.  Any help out there ?

Hi @avjohn, 
I see that you are experiencing issues saving PDF files, they are saving as a BMP file instead. I would like to help.
Run all the Windows Updates and Adobe Updates.
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it.
Find and fix common printer problems using HP diagnostic tools for Windows?
Try scanning again.
If the issue persists, uninstall and reinstall the printer software.
Uninstalling the Printer Software.
HP Officejet 6500A Plus e-All-in-One Printer - E710n Drivers.
Select your operating system, click next and click on the software to download and install.
Try and scan again.
Update the printer's firmware if you are still havinging issues. HP Officejet 6500A Plus e-All-in-One Printer - E710n Drivers. Select your operating system, click next, click the link for firmware.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
What application are you scanning with?
How is the printer connected? (USB/Ethernet/Wireless)
Please provide in detail the results if you are still having issues.
Have a nice weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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