HP6940 No black printing and no error messages or indicators

Have an HP6940 deskjet that will not print with black ink, There are no error messages. Tried unplugging, etc. Purchased a second new black ink cartridge, and no difference. Colours will print, no black though. Ran diagnostic, and no errors found

Hi
Did the black print at all on the diagnostic page?
See details here
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Bump
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HP6940 No black printing and no error messages or indicators

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