HP7520 Still can't scan to computer (Mac)

I've seen NUMEROUS posts from folks with the same problem:
The "Scan to Computer" function on the printer doesn't work, even though all other printer functions between the computer and printer work fine. Printing works fine. Scanning from the computer works fine.
The printer's display shows the computer name when Scan-to-Computer is selected. But when the scan is initiated, I get a message on the computer:
"Scan failed - an error occured while communicating with the scanner"
and a message on the printer:
"No Connection - no computer is connected..."
But of course the computer IS connected!
On the Mac, the HP Utility's "Enable Scan to Computer" button is grayed out, with the explanation that the HP software required for Scan to Computer could not be located. Nothing I do let's me enable it.
Numerous posts on this forum, for this and other HP AIO printers, say to uninstall all the HP printer software and drivers, repair disk permission, reinstall the Full Feature printer software, and reinstall the printer drivers.
Did all that multiple times. Same problem.
Scan-to-computer used to work at one time and I used it routinely. Not sure exactly when it stopped, but may have been after upgrading to OS10.9.
Has anyone actually solved this problem? All the posts I've seen on this problem seem to end without resolution.

Hello jonnie_s,
Welcome to the HP Forums!
I understand when scanning from the Photosmart 7520, you receive a message "Scan failed - an error occurred while communicating with the scanner". I will do my best to assist you!
How is this printer connected? Wireless or USB? I realize you did state that your operating system is 10.9, but are you running the upgraded version such as 10.9.1? Please let me know on this post.
Have you performed all the Apple updates on your computer? If not, could you please follow this Apple document here. When you reinstalled this HP software, did you use the CD or the HP website?
I would make sure you have completed every step from this HP document on A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning.
I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

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TS1398 my iphone 4s can not scan any wifi network, i tried everything but still can not scan any wifi connection even though our wifi is working properly in our mac book and ipad. What do i need to do if the problem is the hardware?pls help

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When you say it "can not scan any wifi network" do you mean it is not detecting Wi-Fi networks?
Is Wi-Fi turned on in Settings > General > Wi-Fi?
Have you tried Settings > General > Reset > Reset Network Settings?
Is it just the home network that the device will not connect to? or any network?

Can not scan from computer, but can print

Since a few weeks I'm not able to scan anymore from my computer using HP Scan. I still can print from my computer. It doesn't matter if my computer is connected to my network by Wifi or by wire. My printer is connected to the network by wire.
Scanning wasn't a problem until some weeks ago. I don't know what change caused this situation.
The message that is displayed on the screen of my computer says 'HP LaserJet 200 colorMFP M276nw-AirPrint is is not available ...'. The reference to Airprint puzzles me.
Does anyone recognize this situation and / or has a solution?
This question was solved.
View Solution.

Thanks for providing the screen shots Gvmdh_Hbl.
It still doesn't look like the full driver is installed for the printer. Your missing the Print and Scan tab on the Printers and Scanners window.
Here is a screen shot of what it should look like.
Repair the Disk Permissions and Reset the the Printing System to see if it helps.
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer..
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.
If you are still having issues, I would uninstall and reinstall the printer software.
Uninstalling the Printer Software.
HP LaserJet Pro 200 Color M276 Full Feature Software and Drivers.
Please let me know the results.
Thank You.
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Gemini02
I work on behalf of HP

I have downloaded an audio talk from Audio Audible, and have authorised my computer to for my Audible Account, yet I still can't get the computer to play the download.

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On the Mac Air launch iTunes. Then connect either the iPad or iPhone.
Select the iPad or iPhone under Devices left side of the iTunes window in the source list.
Then select Apps from the menu on the right.
If you don't see the apps listed there, from your iTunes menu bar (top of your screen), click Store > Authorize This Computer.
See if that makes a difference...

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Hi,
Thanks for responding. Windows Vista - installed Flash Player 11 - no change -
updated all drives on HP PSC 2355 scanner - no change - added twain 24 bit
because read that 48 was not compatible with cs6 - no change.
Basically, when I go file - import - I should see the option WIA -HP PSC 2350
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CM1415FN can't scan to my mac 10.9

i just switch from windows to mac and install all the needed software for my HP laserjet CM1415fn to work on the mac 10.9 Mavrekes .. the printing is working fine but i can't scan anything to my computer..
i even download the HP scan software but it can't even deduct the scanner .. then i used image capture that come with Mac, it was working fine for 3 days, but now it even can't deduct my scanner.. i even try the preview application and same thing, it can't deduct my scanner.
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Hi amr_abari,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand the printer isn't being detected now when trying to scan.
I will be happy to help you.
Find out what driver you are using.
Click the Apple menu, and then click System Preferences.
Click Print & Scan, highlight the printer on the left column and look for the name of the driver installed on the right side of the window.
If it says Airprint, delete the driver and add a new one with the printers name.
(you might have to click the drop down to select the printer name)
If you are still having issues then do the following steps:
Verify and repair the disk permission on the Mac.
On the Apple menu bar, click Go, applications, utilities, disk utility, click on Mac harddrive on the left side, click on verify disk permissions, when that is finished click repair disk permissions.
(when it is finished will show disk repair completed)
I would reset the printing system.
Note: This will delete all the printers listed and you will have to add them back in again.
Go to the Apple, system preferences, print and scan, hold down the control button on the keyboard and click your mouse in the white area on the left side of the window, reset printing system comes up, select it and put in Mac password.
Then add the printer back in by selecting the + button. Again make sure it shows the printer name and not Airprint.
I have provided a document for How to Scan: OS X v10.9 through Apple's Software.
Were you able to scan on the Windows computer?
Hope this helps.
Thank you for posting on the HP Forums.
Have a great day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Desperate!! Printer issues, Can´t print, can´t scan on my Mac Book Pro.

Have issues printing and scanning from my Mac Book Pro on a Epson Stylus TX110 printer/scanner. This printer used to work fine on my old windows based laptop. However. When tried to install the software from the original disk, on my new mac, got an error message that could not recognized the application (My guess is that software was old.)
Went to EPSON support website, located the drivers for my printer, TX110_scan_3730 GM2.dmg and TX110_115_653APS_C2_GM.dmg
Downloaded them and ran the script and went through the whole process of installing, it said it finished installing both applications, but I can-t find the printing applications or run the scanner...
Desperate... need to scan and print!

You ran a defective third-party "utility" such as "CleanMyMac" or "MacCleanse" that purports to "clean up" "junk" files. What it really does is to corrupt the operating system and many applications.
The first thing you need to do is remove that software according to the developer's instructions. Never install it, or anything like it, again. Then see below. If you use any iWork applications, you may need to delete them and redownload them from the App Store.
If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.

Can't scan to computer w/new HP Photosmart 6520

-New HP Photosmart 6520 was installed 2 days ago. eprint sucessfully done as well. I can scan to an email thru eprint, but can't scan the document to my computer. The printer message tells me there it's a USB connection error.
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This question was solved.
View Solution.

Hi,
Please enable scan to computer from your computer (Windows):
(a) Double click icon on desktop,
(b) Select Scan to Computer,
(c) Click Enable
(d) Click OK/Apply ...
You can also click start with Windows.
Regards.
BH
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Can't Scan to computer with HP 8620 on Yosemite

I just purchased a new HP OfficeJet Pro 8620. When I try to scan to computer, either through the software on my mac or via the panel on the printer, I receive the messages "Scan to Computer Cannot Be Enabled" or when from the printer "Scan Unsucessfull".
This 8620 replaced my HP LaserJet CM1017. I had no problems scanning and printing with this laserjet on the same Mac.
Any help would be appreicated.
P.S. I tried the tips from this link...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04090234&tmp_task=solveCategory&cc=us&dlc=en&la...
Step one: Check the Scan to Computer setting
On the main menu, click the Apple icon (), and then click System Preferences.
Click Print & Scan.
Under Printers, click your printer, if you see more than one printer.
Click Open Print Queue. The print queue for your printer opens.
Click Printer Setup or Settings. A new window opens.
Click the Utility tab, and then click Open Printer Utility. The HP Utility window opens.
Under Scan Settings, click Scan to Computer.
At the top of the screen, click the check box next to Enable Scan to Computer, if it is not already checked. Scan to Computer is enabled.
When I get to step 6, there's no Utility tab.

Hi there @faruz
Welcome to the forums
I saw and read through your post about the scanning issues you have been having with your Officejet 8620 and Yosemite. I have some steps that I would recommend to see if they help!
In order, try:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart your Mac
Re-add the printer, here's the full driver: HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers
Good luck, let me know the outcome!
R a i n b o w 7000I work on behalf of HP
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Can't scan to my mac book air

I can't scan. When I follow all of the instructions, I end up with a message that the scanning software is not installed, but I can't figure out how to install it. Need help. Thanks, G

Hello there! Welcome to the forums @fatheree
I would like to help you with the scanning issues you're having.
Please let me know which Mac OS X you are running and I will have a look into this for you and get back to you
What's my Operating System?
Thank you
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Scan to Computer suddenly stopped working (scan to USB device still works). Downloaded driver software several times; at first scan to computer would work briefly before failing, but now has stopped working altogether. Error message displayed is "scan to computer cannot be enabled" and "remedy" recommended is to install the driver software. But reinstalling the software doesn't help.

@HPhazard
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

X576dw stopped working - can't scan to mutliple MACs

My Officejet x576dw stopped scanning to two macs - one on Yosemite and the other on 10.7.5. I can't scan with either HP Scan, HP Easy Scan, or the the Mac Scan application. I get a variety of hang ups, or connectivity errors. I reset the printing system, rebuilt disk permissions. The scanner is network connected, on Ethernet. I have tried both a static and dynamic IP I worked through a ton of problems to get the scanner working, and having it stop working for no reason is very frustrating. Please advise

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Scan to Computer (Mac)

My Mac OS X 10.6.8 displays a Lost Connection message with my HP 6500A plus wireless printer when I try to scan to computer from either device.

Hello BroLee, welcome to the forums
I saw your post about the "lost connection" message you are now seeing on your Officejet 6500a Plus. I would suggest power cycling your network devices and trying the scan again for starters.
Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer.
If that does not help, make sure the printer will copy successfully from the unit itself. If the copies work, try:
Mac OS X: How to reset the printing system
Repair disk permissions
Restarting your Mac
Re-add the printer (do not select the AirPrint driver)
Scan now
I hope that helps you!
Have a wonderful day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Can't scan to computer

I have just reinstalled the printer software for OS X Yosemite 10.10.
However I get the message that I do not have the appropriate software to allow scan to computer.
https://www.dropbox.com/s/lj3xh2o64x08y9y/Screenshot%202015-03-06%2019.15.33.png?dl=0

Thanks for that.
There is definitely a glitch that is not us. I did manage to Email scan and that worked. It involves extra steps if you wish to verify the quality by sendig to oneself and that extra step is not that convenient.

HP7520 Still can't scan to computer (Mac)

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