HP8500a won't print yellow or blue

My printer was working fine and in the middle of a job all of a sudden stopped putting any ink on the paper.  I assumed it was out of ink and replaced the black ink, cleaned the print head, and aligned.  Then the printer said it was out of blue and yellow, so wash and repeat the above steps.  When I went to print again, only very little ink would print.  So, I tried several printhead cleanings as was suggested in a support article, but the print quality just continued to get worse.  Having come to the conclusion that I needed to replace the printheads, I turned off the machine and left it for about two weeks while I was on vacation, planning to buy printheads when I returned.  I tried printing again tonight just to see what would happen and black and magenta are printing absolutely perfectly, but there is no cyan or yellow on the paper!  And, my printer says those inks are almost empty!  I have done a few more cleanings & alignments, but as no blue or yellow is printing, where is that ink going??!?!  It is also now failing alignments. Any ideas or suggestions for where the ink is or how to fix my printer would be helpful.  Thanks!

It sounds like you have a cartridge issue, which you could verify by gently blotting the printhead on a damp tissue.  A good cartridge would have a strong blot of cyan, magenta and yellow.  I suspect your's will be missing cyan or yellow depending on the cartrdige.
Are you using HP cartridges or a third party refill/reman?  The latter often have quality issues, if you are using them I would suggest a genuine HP cartridge.  See the study here for information.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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