HP8600 won't print from new HP Envy PC Windows 8.1 PC - only local users

I have an existing HP 8600 all-in-one printer this was never any problem on a homegroup network with my Windows 7 HP Pavillion destop PC and other portables. I have just upgraded to a HP Envy Desktop PC, but it has come with Windows 8.1 (Ouch!). I use this PC to run a home business and apart from having a connection to internet land I want nothing at all to do with have a Windows 'live' account on the new Envy. The Admin account that I have set up is a local one. I can't therefore download any application from the 'store' and neither do I want to.
In the absence of anything from the 'store' and as it wouldn't set-up automatically I have downloaded the original HP 8600 application and installed that.
The various office applications 'see' the HP8600 as existing and ready to print to - identified as HP Officejust Pro 8600 (Network) in the list of printers. However they won't print to it (the print jobs fail) and when I try Printer setup and software from the HP8600 software installed as noted above in the Ultities section it says that it is unable to retreive the computers network name when I enter the printer's IP address when required.
So much for plug 'n' play. Though the printer is connected the network wirelessly LOL. Given that this is HP trying to talk to HP and failing I am baffled - please can someone help.
NB. In camparison he old ancient HP1150 laser hard wired to the PC isn't batting an eyelid and is printing fine from first plug in with no changes!! I need the HP8600 to function wirelessly though as everyone uses it.

Hi there @HPJOC , welcome to the forums
I read your posts about print jobs failing from your Windows 8.1 system, and wanted to reply to you with some of my suggestions.
First run the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results. I also would like you to check the Network Info you see in the image below, make sure VPN Connection says "No". Try printing again afterwards.
Next, try a Clean Boot, restart the PC, and try a print from Notepad and elsewhere if you wish. Go back into the clean boot instructions and enable the start up programs afterwards. I am curious to know if there is something running on your Windows 8.1 system that is blocking the printer from communicating with the printer. This step will let us know.
Let me know the results
R a i n b o w 7000I work on behalf of HP
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Hi Ken,
I would recommend giving the printer a static IP address for the wireless connection (not USB):
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you will have delete and re-add the printer on your computer. Do it this way:
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2. Click >> Start >> Control panel >> Devices & Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's IP address. Click Next.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
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10. You may be asked to share the printer. Choose NO.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.
If you're still experiencing issues try changing the channel on your router to 11 and the encyption to WPA.
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( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
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Welcome to the HP Support Forums!
I understand that you're experiencing issues when trying to print from certain programs on your Windows 7 computer to your HP Photosmart D7360 Printer. I would like to assist you today with resolving this printing issue. It does appear that there is a driver conflict occuring on your computer. That may mean that your driver is not correctly installed, or the correct driver is installed but certain programs aren't 'agreeing' with that driver. I will be running you through some troubleshooting steps below to isolate this issue and resolve this issue. Can I please have you follow the steps below.
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X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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