HPD110a - HP Solution Center does not find printer

Changed internet service provider.
Now my printer has new IP address.
By opening my browser to the new address, I am able to scan
Also able to print from Windows 8.1/64 with the printer installed.
But,
Cannot scan from printer using the "Scan to PC" button.
Also cannot use HP Solution Center or HP AiO Printer Remote,
because they cannot find the printer. They seem to be stuck on a previous IP address.
I dont find a way to change the printer IP address in these tools.
The scan command issued from browser with the IP address does not enable me to scan more than 1 page at a time
(ie does not handle multi page docs)
Very inconvenient.
Please help
PS All software is up to date

Hi @herozero , and welcome to the HP Forums!
I see you're experiencing connectivity issues. I would like to try and assist.
I would recommend performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hello NickRT, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having software installation issues. i would like to try and assist you.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would reinstalling the HP Officejet Pro Full Feature Software and Driver.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Maybe a Lenovo server is down. Check again later or tomorrow.
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Hi @oboe1827,
Welcome to the HP Forums!
I see that your HP Solution Center will not stay installed for your HP Photosmart Premium c310a printer. I am happy to help you resolve this issue!
For further assistance, I will need some more information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies.
If you are using Windows, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Thanks
This question was solved.
View Solution.

Hi,
May you have McAfee Antivirus on your PC?
If so try following the steps belwo and let me know if that may help:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select Never and confirm by clicking the Turn Off button.
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Reboot your PC
8. Run the installation file and check for any difference.
9. Once you are done, be sure to open McAfee and re-activate Real Time Scanning.
If the issue persists, please clarify what security software you are using,
As well open the device manager and expend the Processors category - what processor you have on your PC?
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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That link is not working for me at the moment either @judomax , perhaps if you wait it out for a few hours or a day it will be back up and running. It is possible there are changes being made to the page. It would be nice it if said "under construction" or something of that sort, but in the meantime I guess we sit and wait.
I will keep you posted if the link is no longer valid and the Print and Scan Doctor link changes. I will keep an eye on it.
Thanks for letting me know.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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What operating system?
Download and run this utility: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-104282-2&cc=us&dlc=en&lc=en...
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Envisions99
I agree.
still...my opinions on Apple.....
If you just try to put yourself in their position you will understand better.
Music Rights, security,every body wants something like this and like that- with all they have to consider and take care to get not sued- it is no wonder thta there are some restrictions.
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If I read news about Apple, I just wonder how many legal challenges Apple has to face.
Looks like kind of sport in the US, to try to get money out of Apple.
`Oh, my laptop did not work last night so I could not read the email from my love.
I realy became so depressed and my heart aches therefore soooo much . I aske Apple to compensate
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cheers,
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HPD110a - HP Solution Center does not find printer

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