HPE-570F won't wakeup from hibernate mode

I have just bought a brand new HPE-570F, Serial Number {Removed for privacy}
It will not wake up after putting itself in sleep mode.
How do I fix this?
It's brand new!

Hi mpal999,
Your PC is still under warranty so it's best to contact HP Support. A repair process might be necessary.
HP's support number is 800-474-6836 or 800-HPINVENT or online here.
You might try resetting the power options. Go to the Control Panel ---> Power Options ---> click on Plan Settings link then click on the link to restore the plan default settings and save. Then reboot and test.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

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Solved!
Go to Solution.

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Does anyone know what these devices are or have any recommendations for getting this thing to be able to wake up from sleep mode?
Thanks!

Computer won't wake from sleep mode

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i've been having random issues with waking my mac pro os x 10.6.8 from sleep mode via apple bluetooth mouse and keyboard. this issue only happens occasionally (1-2 times per month) with no real pattern that is evident. the only way to wake the computer during this type of event is to turn it off and restart. any thoughts?

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I have a USB mouse plugged in and I've enabled the USB wake up facility but nothing works. I open the lid and press keys, including trying a quick press of the power button but nothing happens. Has anyone any ideas?
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Hi mate
I wake up mu notebook from hibernation mode pressing the power button.
I dont need to force the shut down. Just shortly press the power button in order to wake up the unit.
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I have a Power Mac G4 MDD 1.25GHz with a 15" Apple display and running 10.4.
I can not wake the computer up from the sleep mode. It will not respond to the mouse moving, a mouse click, a keyboard key, the power button on the display or the power button on the computer.
The only thing I can do is force the computer off by holding in the power button (on display or computer) and restarting the computer.
The computer is set to go to sleep after 1 hour of no use (or the issue happens if I put it to sleep).
Any thoughts would be great.

This is for a Mac that won't sleep.
Here is KB article HT1776 with their tips.
Mine follow;
USB devices and hubs often cause Macs to not sleep or wake quickly from sleep (notably HP printers and scanners, HP all in ones, and Cannon scanners). Disconnect all USB except for keyboard and mouse and try. If it sleeps, add one back at a time testing after each one to find the culprit.If you've set your Mac to receive faxes, it may not be able to sleep. It might also have a damaged preferences file.
If you use your Mac for faxing, open System Preferences. click Print & Fax, click the Faxing tab, and uncheck the Receive Faxes On This Computer box.
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If the latter file isn't present in the folder, go to user name(probably your name)/Library/Preferences, delete the com.apple.systemuiserver.plist file, and reboot your Mac.
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P.S. One member here reported this (Michael Gleason);
"I have had this problem with my IMac G5. It is surprisingly irritating. LaCie's Silverkeeper backup software was the cause. By default it gave itself permission to wake up the computer to check if a backup was needed. Do you have this or a similar program installed which has scheduled activities including wake-up permissions as an option?"
Dave Hamilton provided this link, xlr8yourmac.com, to a member, which addresses failure of deep sleep with some users that updated and added new FireWire and USB cards.
Also, here is Apple doc.#305262 about PCI cards and sleep.
tomhorvat adds this; After few days of messing around I found out that I had desktop background (wallpaper) set to change every 1 minute.
After unchecking "Change picture..." in system preferences (under Desktop/Screen saver), my powerbook went to sleep all by itself.
Tristan Currier noticed this; "I have a Canon printer(shared) and my imac would not sleep. I opened up printer/fax in system prefs and noticed it said the printer was in use when it was off. Opened up the printer queue and noticed about 7 pending documents. Deleted them all and now it sleeps.
Check the printer queue!"
Good Luck!  DALE

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Hello, I have a Late 2013 27-inch iMac that has started acting strange, lately. After installing update 10.10.3, my iMac almost will regularly not wake once it enters sleep mode, after being idle for a certain period of time.
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Step 1
Take all the applicable steps in this support article. That's the starting point for any further efforts to solve the problem. Please read the whole article carefully and don't skip any of the steps, including the ones under the heading Additional troubleshooting. If you don't understand any of the steps, ask for guidance.
Also note that if you replaced the internal hard drive with an SSD, or if you're starting up from an external SSD, then that device may be causing the problem. Check the SSD manufacturer's website for a firmware update. The only solution may be to reinstall the original drive or avoid sleep altogether.
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If you're running OS X 10.8.5 or earlier, from the menu bar select
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If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
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This and the next step must be taken as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
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In the search box in the window's toolbar, enter "powerd" (without the quotes.)
You may see one or more lines like this:
com.apple.message.signature: Platform Failure
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In the Console window, select
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HUGES problems with display after waking up from hibernate mode

Hello everybody,
I hope that somebody can help me soon, because in the last 15 days I'm reaaaaallly annoyed with MAC's issues.
In the last 15 days it seemd I had to reboot it a lot of times, because it freezes, it crashes, etc...
Neverthless what happened today it passes all the limits: in the last period, because of these often crashes, I turn the mac off at night, on the other hand when I go to work I simply close the display and let it hibernates.
Today when I came back after work I opened it and it was amazing:
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It shakes everything while scrolling mails, web pages or icons in the dock. If I scroll between desktops, it takes year lights more than yesterday!!
Nothing happen if I restart as many time as I want.
In my simple opinion it seems a virus issue, but..as far as I know, there is no need to install an AV on a mac, right???
I tried to record some of these probls with the QT, but when you start recording all the desktop, it seems A LITTLE better, smoothing all these shaking effects. NEverthless they are still noticeable.
I'll try to attach a video as a dropbox link, 'cause I can't attach it on the message (it is denied)
PLEASE HELP MEEEEE!!!!
https://www.dropbox.com/s/r1mlpjo5x8g1tkj/scrolling%20problems.mov
https://www.dropbox.com/s/g1ey1xrheo9mvti/scrolling%20problems2.mov
https://www.dropbox.com/s/ljtm53go8ywt9fs/scrolling%20prob3.mov

I am going to add my problem to this as I believe it fits and may add to the conversation.
I have a MacBook Pro, am using Parallels, and have an issue waking it up from sleep.
Circumstances:
I close the lid and walk away from the device in my office. When I return, (over night or an hour later) I open the lid, and if nothing happens swipe the touchpad or press a key, the power light changes from pulsating to steady. then in less than 15 seconds it goes back to pusating. The display never energizes, only remain black.
I usually try opening and closing several times, and occaisionally that will work. Other times, I hold the power key until I hear the drive halt, then turn it on. The grey screen will display, then blue, then just before it gets to the log in, the screen goes black (not energized) and the light pulsates.
I have tried the PRAM reset and Safe Mode starts with no luck.
*Now the really wierd thing.* I decieded to contact Apple support on line and pay for help (yes that is weird in an of itself for me). As I began the process it came to the part for me to enter my serial number. With the lid open, I turned the MacBook on its side to try to read the number and the screen energized and the password unlock prompt was waiting for me to enter the password.
Observations
I had read where the light sensor could be blocked by dirt or the light in the room was too dim, but I clean the screen and there is plenty of light. Dales Post is the first that I have seen Parallels and the Sudden Motion Sensor. That makes some sense to me because of what happened when I turned it on its side. I have verified that it happens regardless of using Parallels. as teh last time I did it I had closed out of all my VMs and I believe exited Parallels.
I am going to try the deleting the power preferences file and will report back.

Laptop won't wake from sleep mode.

My laptop will sometimes spontaneously go into sleep mode and won't awake unless I remove the power cord and battery. At the same time I notice the top of the case/tracking pad get very hot. Sometimes when typing normally the cursor location will jump around your text and mess up your sentences. This is very annoying and I can't seem to make this stop from happening. Another thing I am noticing is system performance is slowing down, and the HDD is making a humming noise. Not sure if these are all related.
I've seen/read some threads on the sleep mode issue, but not the rest. Any seen anything like this? Laptop is still under warantee and I might just have to take it in, but I want to make sure I have issues with the hardware.
System details: G4 15" Powerbook, 1.5 Ghz, 60 GB HD, 512 MB Ram.
PowerBook G4 1.5 Ghz Mac OS X (10.4.8)

Welcome to the Apple discussions.
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Performance slowing down...how much data do you have on your hard drive? You want to keep at least 10% free for system usage. Do you keep your system on 24x7? If not, there is a chance some of the system disk log maintenance won't run. You can run a program like MacJanitor or OnyX to clean them up. MacJanitor can be found at http://personalpages.tds.net/~brian_hill/macjanitor.html and OnyX can be found at http://www.titanium.free.fr/pgs2/english/download.html . I prefer OnyX because it does much more than run the Apple scripts, however, either tool will run the scripts.
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HPE-570F won't wakeup from hibernate mode

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