HpEenvy 4500 Printer Woes and Windows 8.1

Has anyone figured out how to get the Hp Envy 4500 Printer to keep on printing in Windows 8.1? We have called tech support twice, they remotely accessed our computer to set the drivers correctly. At first the printer worked right maybe once or twice then suddenly it stops printing and we are back where we started from. The Printer is past the 14 day Best Buy Return Policy and we are stuck with it!

Hello @RLS1 , and welcome to the HP Forums!
I see you are experiencing connectivity issues. I would like to help!
I would recommend powering down your computer, disconnect the power cord from the printer and the power outlet, and remove the power from your router for 60 seconds.
After 60 seconds, plug the router back in. Once the router has begun broadcasting, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
After the printer is on, re-run the wireless setup.
I'd also suggest this document:
Wireless printing center Troubleshooting Issues
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Similar Messages

Printer Sharing and Windows Sharing with Windows Vista

Today I tired setting up a printer sharing network over my linksys wireless router. I turned the printer sharing on and the windows sharing on my mac. Then I launched my notebook with vista on it and installed Bonjour for Windows 1.0.3. Once the installation finished I ran the wizard and installed the shared Epson Stylus Photo 1280 printer.
Once I finished the wizard I gave the printer a go.
I tried printing a word document on my Vista machine using the new wireless set up and nothing happens the printer queue gains the document spools it and then it's gone. Then, I tried using Vistas Sharing set up. After setting up another printer icon (the same printer). When I go to print I get an error message.
Also when I try accessing my shared folder from my vista machine. I use my Username and password for the login. The computer responds that my Mac Mini's username and password is incorrect. Thus, I cannot fileshare between by Mac Mini and my Vista Laptop
What can I do to get my printer sharing and my windows sharing set up to work.
(also, my Epson Stylus Photo 1280 Printer is hooked up to my mac mini through USB).
Please respond
Thank you

Hello Joe,
I failed the login “connection to server with username and password not possible - Failure 256”
Some cures here...
http://archive.macfixitforums.com/ubbthreads.php/ubb/showflat/Number/691131/site _id/1#import
One more way to overcome stubborn printing to a Windows® printer from a Mac...
http://iharder.sourceforge.net/current/macosx/winmacprinter/
http://docs.info.apple.com/article.html?artnum=301397
iFelix...
http://www.ifelix.co.uk/tech/3020.html
http://www.ifelix.co.uk/tech/windowsxp.html
I did not succeed using the PC’s name - even though the workgroup is set correctly.
Might try Bonjour for Windows...
http://www.apple.com/downloads/macosx/apple/windows/bonjourforwindows.html
Which may also cure the Printer Sharing problem.
Oh. make sure Printer Sharing IS NOT set on the Mac, if it is turn it off & reboot.

Validity Sensor finger print reader and windows 7

I just recently installed windows 7 enterprise 64bit on my dv4t-1300cto. Everything is brilliant except for the fingerprint reader which does not work. It shows up in device manager as being installed correctly, but digital persona and windows say its not connected. I've tried a few reinstalls of software and drivers but to no avail. And when I look for software, the results are pretty sparse. HP tries to convince me that im using a beta software and support will show up soon, but this is not a beta copy of anything. Has anyone done what ive done and sorted it out?
the reader model is Vfs201.
Thanks all.
This question was solved.
View Solution.

Hi,
New version of driver for Win7 released by HP:
Validity Fingerprint Sensor here
** Say thanks by clicking the "Thumb up" icon which is on the left. **
** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

HP Officejet 4500 Desktop All-in-One Printer - G510a and Windows 8.1

The drivers for this do not seem to work on Windows 8.1. Whilst I can print no problem I cannot access the solution centre from my new laptop and i cannot scan. It gives me the message No scan options refer to device documentation to troubleshoot. It works fine on my old laptop which has Windows XP installed.
NB i have tried installing from your website and when i click on install it runs for a few seconds then sends the error message that it cannot find the file.
Does this mean that the HP Officejet 4500 Desktop All-in-One Printer - G510a is not fully compatible with Windows 8.1. Help please I am getting very frustrated.

Hi amp229,
Welcome to the HP Forums!
I see that your are getting the specified file cannot be found error, during the installation.
Please try the following:
1.) Check that IE pop-up blockers are turned off before downloading the installer. Internet Explorer Pop-up Blocker: frequently asked questions.
Then try the install.
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning". Turn off real-time scanning.
Then try the install.
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Then try the install.
Hope this information helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Bonjour Printer Sharing and Window XP with Canon Multifunction

Hi,
I have shared my Canon MP170 and Installed Bonjour for Windows 1.03 on my Windows XP box and it works.I can print to the printer.
However the print quality is strange. It looks like it is in draft mode, where colors or black are not a full saturation. I converted to "Black and White" in the Win XP printing preferences, however it just comes out with a purplish hue, which tells me that it is using color to print black.
Also, even though in the Bonjour setup I selected "Generic/Postscript" driver, the Windows XP printer driver states "HP Laserjet 4550 PS". Is this OK?
I have searched for a solution but I have no idea what could be the issue. I am hoping I just need to tweak the Windows XP Printer config a bit.
Any ideas?
Mac Mini - Intel Duel Core Mac OS X (10.4.6)

Thanks,
But after about 3 test prints from either the Windows "Print Test Page" or from other applications like IE, the output is all washed out and unsaturated.
Is this what I am to expect? I should have bought a network printer instead of a USB printer!
Crap, I threw the box out already.
mac mini intel Mac OS X (10.4.6)

Finger print reader and windows 8.1

Have an HP DM4T1100 notebook, Can't get finger printe reader to work with Windows 8.1. Worked with 8.0 64bit, but when upgraded to 8.1 64 bit lost the use of the Finger Print Reader. Have loaded many different drivers and software but nothing works and the finger print reader no longer "blink". Sometimes get infor saying swipe finger but the Reader is not flashing.
Need to know steps to clear all the fingerprint drivers and software to start over, hopfully with know dirivers and software that works with Windows 8.1 64 bit.

Hello,
After checking the HP Driver and Download page, for your exact notebook. Their are no available drivers for Windows 8 or 8.1. For a possible work around, you can try the 8.1 drivers for another notebook. At this point, I would suggest creating a restore point on your computer if you have not already. I have included the document 'Using Microsoft System Restore (Windows 8)'. Please click on the option for Create a restore point, and follow the instructions.
Once the restore point has been created. You will need to uninstall the previous drivers that you have installed for the finger print reader. I have included the steps below for uninstalling through Add and Remove Programs.
* From the Start screen type Add and Remove Programs
* Select Add and Remove Programs
* Once the list is populated look for anything like Validity driver, SimplePass, Finger Print Reader, or Biometric
* Right click on these options and select uninstall
After all the items have been uninstalled, please restart your computer. After the computer is fully back, please empty the trash.
The next step will be to install the Validty driver, and then the Fingerprint Reader software. I have included the links below for you.
'Validity Fingerprint Sensor Driver'
'AuthenTec Fingerprint Sensor Driver'
Please let me know if you are able to use the Fingerprint reader after this, thank you.
I worked on behalf of HP

Help with compatibility of photosmart printer 7760 and Windows Vista 64 bit

Just purchased an HP Pavilion dv5-1150us OS Vista 64 bit,. I have a HP photosmart photo printer model 7760. I did not use the disc that came with the printer to install the printer. Instead I downloaded the needed driver for vista from HP, However, doing so has left me with a printer that prints in a normal mode only, and I do not have any printing software anymore. I cannot change the resolution of the printing for photos where I would want best or max dpi, and have lost all editing and printing options. Is there any way in which I can install the software for the printer and make it work with vista? I was using it with windows XP SP2. and achieved fabulous results. The printer works well and is relatively new. I do not need another cheap printer for documents, which is what this has turned into when using it with my new laptop. Please help.

Hi,
bellow is the link for the latest software download for win vista :
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2100&lc=en&cc=us&dlc=en&sw_lang=&product=3053...
I work for HP but my posts and replies are my own.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"

Mac Printing with a printer server and Windows XP desktop

I have the following configuration:
Dell Desktop running XP
Apple iBook G4 running 10.4
Linksys Router
Linksys Print Server
I can't get my iBook to print through the print server. I have tried IP Printing and provided the printer server IP Address and correct printer driver "HP LaserJet 1012 Foomatic/hpijs (which I think is now part of 10.4). When I try to print I get the following message, "Printer Busy; will retry in 10 sec. I have also had Connecting to 192.168.1.78 on port 630... and nothing happens.
Any suggestions? I am at wits end because nothing is working. I know that my wireless router and print server are working because I ping'd them from the PC.
Any help would be greatly appreciated.

On windows, the setup software fills in required info like print server queue name - but we don't have that software on the Mac.
Look in the print server manual and check the supported protocols - LPD and IPP require a queue name which you can find in the manual. HP Jetdirect protocol doesn't need a queue name, and is called TCP/IP raw or socket 9100 printing in some manuals.
Good luck.

Re: HP OfficeJet 4500 G510N-Z and Windows 7 Home Premium. Always Missing Driver after Install

I have a J4680c and I'm useing mac OS X 10.6.8. How do I go about obtaining soft ware and drivers ?
This question was solved.
View Solution.

Hello @r56,
Thanks for getting back to me regarding this driver issue. I am very happy to hear that the driver link I provided you ended up correcting your issue.
If you feel that the information provided in my prior post resolved your issue could you please mark my post as an Accepted Solution so other users of the HP Support Forums can quickly and easily find this fix.
Thanks again for reaching out to the HP Support Forums. Have a nice day!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

ScanJet N6350 and Windows 10 - Won't Install

Has anyone been able to install the ScanJet N6350 and its associated drivers and tool set in the release version of Windows 10 64-bit Enterprise Edition? I have tried the original CD and the updated install from HP's website. Both either hang or crash.

I was able to get my HP Envy 4500 printing wireless on Windows 10 by right-clicking the installation program and selecting "Troubleshoot compatibility". Use the recommended settings, which for me was Windows 7. I believe you can also specify which compatibility mode to run the program with in Properties > Compatibility if you prefer that route.

Can't scan as a pdf from my hp officejet 4500 printer

Can't scan as a pdf from my hp officejet 4500 printer
I have windows 7 professional... please help

Hey Patricia Davis,
Firstly, please clarify whether you are trying to use scanner or printer option as both are different.
What exactly are you trying to do with your document? Do you face the same issue with all documents or any specific one?
Is there any error message that prompts on your screen?
Let me know.
Regards,
Anubha

Hp officejet 4500 prints but does not appear in devices and printers in Windows 7

My wireless hp officejet 4500g prints fine wirelessly but it does not appear in Control Panel Devices and Printers in Windows 7. Do I have to go through all that uninstall and reinstall. I've used Window 7 Troubleshooting Printer check and all was fine.. Thanks for any help

Hi,
If the printer successfully print, it do exists within Devices and Printers..
Windows 7 may merge several devices into a single icon, right clicking a merged icon will let you then choose the specific device as you may see in the following screenshot as a sample:
Check any existing printer icon and locate the one your printer combined with..
If none of the printers does not list the 4500 printer make sure to right click the Computer icon within the Devices category, I notiice the printer sometimes merged within the computer as well, then you will see any printer options (e.g. Printer Properties, Printing Preferences within the computer menu.
Hope that may help,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Unable to connect wifi printer Envy 4500 - Unable to print test page and windows office file

Scan doctor suggest the software installation.
The HP software don't completed the connection of the printer.
I tried to connec the printer from the control panel and the printer is now connected: i cannot print from microsoft office file or from the test page of the printer, but i can print from acrobat or any other program.
Help me please.
Thk
ps: i have tried to reinstall software without Antivirus and with the fierewall in off but nothing change. I have already tried to remove hp software and reinstall driver but nothing change.

Hello @Emilio66,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when trying to print from Microsoft Office and Test Pages from your Windows 8.1 computer to your HP ENVY 4500 e-All-in-One Printer. However, you are able to print from all other programs from your computer to your printer. I would like to assist you today with resolving this printing issue.
Recently Microsoft has released a Hot Fix to correct 'Offline' or 'Partial Printing' issues within their latest Windows 8 and Windows 8.1 Operating Systems as they recognize this as an issue within their Operating System. The issue occurs when you have a networked printer and a corruption with the WSD (network) port on the Windows Operating System. This issue appears to affect a variety of networked makes and models of printers. Therefore, I am going to have you run the Hot Fix to correct the network printing issue. Please click here to install the Hot Fix. Once the website opens select the button for Hotfix Download Available. Please follow any onscreen prompts to install the fix. Once the fix is installed you should have no issues printing to your printer.
If the printing issue persists, can I please have you click here to download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix printing' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. Once the Tool has completed please test printing again.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Printing and Windows 8 Phones

Windows 8 phone users....You now have the ability to print, scan, and document capture using the:
HP AiO Remote App
You will need to download the HP AiO app from your windows 8 phone store.
HP AiO Remote App - Windows 8 phone store
This app has a support document which answer any further questions. That document can be found here:
HP AiO Remote Support Documentation
Supported Products:
HP Color LaserJet CM1300 MFP
HP Color LaserJet CM2320 MFP
HP Color LaserJet CM3530 MFP
HP Color LaserJet CM4540 MFP
HP Color LaserJet CP1510
HP Color LaserJet CP2025
HP Color LaserJet CP4025
HP Color LaserJet CP4525
HP Color LaserJet CP5220
HP Color LaserJet CP5520 Series
HP Color LaserJet CP6015
HP Color LaserJet Pro MFP M176
HP Color LaserJet Pro MFP M177
HP Deskjet 1000 J110 series
HP Deskjet 1010 series
HP Deskjet 1050 J410 series Scan
HP Deskjet 1510 series
HP Deskjet 2000 J210 series
HP Deskjet 2020 series
HP Deskjet 2050 J510 series Scan
HP Deskjet 2510 series Scan
HP Deskjet 2520 series Scan
HP Deskjet 2540 series
HP Deskjet 2640 series
HP Deskjet 3000 J310 series
HP Deskjet 3050 J610 series
HP Deskjet 3050A J611 series
HP Deskjet 3070 B611 series
HP Deskjet 3510 series
HP Deskjet 3520 series
HP Deskjet 3540 series
HP Deskjet 4510 series
HP Deskjet 4610 series Scan
HP Deskjet 4620 series
HP Deskjet 4640 series
HP Deskjet 5520 series
HP Deskjet 6520 series
HP Deskjet F4500 series
HP Deskjet Ink Adv 2010 K010
HP Deskjet Ink Adv 2060 K110 Scan
HP Deskjet Ink Advant K209a-z
HP Deskjet Ink Advantage K209a-z and K209g
HP Envy 100 D410 series
HP ENVY 110 series
HP ENVY 120 series
HP ENVY 4500 series
HP ENVY 5530 series
HP LaserJet 100 color MFP M175
HP LaserJet 200 color M251
HP LaserJet 200 color MFP M275
HP LaserJet 200 color MFP M276
HP LaserJet 400 M401
HP LaserJet 400 MFP M425
HP LaserJet 500 color MFP M570
HP LaserJet 600 M601 M602 M603
HP LaserJet Enterprise 500 color M551
HP LaserJet Enterprise 700 color MFP M775
HP LaserJet Enterprise 700 M712
HP LaserJet Enterprise color flow MFP M575
HP LaserJet Enterprise flow MFP M525
HP LaserJet Enterprise flow MFP M830
HP LaserJet Enterprise M4555 MFP
HP LaserJet Enterprise M806
HP LaserJet Enterprise MFP M725
HP LaserJet M1522 MFP
HP LaserJet M9040 MFP
HP LaserJet M9050 MFP
HP LaserJet P1100
HP LaserJet P1566
HP LaserJet P1600
HP LaserJet P2050
HP LaserJet P3010
HP LaserJet P4000
HP LaserJet P4010
HP LaserJet Pro CM1415
HP LaserJet Pro CP1020
HP LaserJet Pro CP1520
HP LaserJet Pro M1536dnf MFP
HP LaserJet Pro MFP M125-M126
HP LaserJet Pro MFP M127-M128
HP LaserJet Pro MFP M435
HP LaserJet Pro MFP M521
HP LaserJet Professional M1132 MFP
HP LJ300-400 color M351-M451
HP LJ300-400 color MFP M375-M475
HP Officejet 100 Mobile L411
HP Officejet 150 Mobile L511
HP Officejet 2620 series
HP Officejet 4500 All-in-One G510g to m
HP Officejet 4500 G510a-f
HP Officejet 4500 G510g-m
HP Officejet 4500 G510n-z
HP Officejet 4500 Wireless All-in-One G510n to z
HP Officejet 4610 series Scan
HP Officejet 4620 series
HP Officejet 4630 series
HP Officejet 6100
HP Officejet 6500 E710a-f
HP Officejet 6500 E710n-z
HP Officejet 6600
HP Officejet 6700
HP Officejet 7000 E809a
HP Officejet 7000 Wide Format Printer
HP Officejet 7110 series
HP Officejet 7500 E910
HP Officejet 7610 series
HP Officejet Pro 251dw Printer
HP Officejet Pro 276dw MFP
HP Officejet Pro 3110
HP Officejet Pro 3610
HP Officejet Pro 3620
HP Officejet Pro 8100
HP Officejet Pro 8500 A910
HP Officejet Pro 8600
HP Officejet Pro X451dn Printer
HP Officejet Pro X451dw Printer
HP Officejet Pro X476dn MFP
HP Officejet Pro X476dw MFP
HP Officejet Pro X551dw Printer
HP Officejet Pro X576dw MFP
HP Photosmart 5510 series
HP Photosmart 5510d series
HP Photosmart 5520 series
HP Photosmart 6510 series
HP Photosmart 6520 series
HP Photosmart 7510 series
HP Photosmart 7520 series
HP Photosmart B010 series
HP Photosmart B109a-m
HP Photosmart C4600 series
HP Photosmart C4700 series
HP Photosmart Ink Adv K510
HP Photosmart Plus B209a-m
HP Photosmart Plus B210 series
HP Photosmart Premium C309a-f
HP Photosmart Premium C309g-m
HP Photosmart Premium C309g-n
HP Photosmart Premium Web C309n-s
HP Photosmart Wireless B109n-z
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Hello jnapier99
The Officejet 6500 E709n does have a Windows 8 driver, however, it does not have a Windows 8 RT driver which is what the MS Surface tablet uses. This would explain the message you are receiving.
Source: Supported Printers for Windows 8
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

Printing in Windows 8 and Windows RT

Wow! It Just Prints
You can easily print when you connect your new Windows 8 tablet, laptop, or desktop to your existing network with this HP printer.
HP has included basic (in-OS) drivers for your printer with the Windows 8 operating system and published two Windows 8 store applications.
What “just works”
Basic direct and network print from Windows 8 start tile programs like Internet Explorer, Google Chrome, and Firefox.
Basic print from desktop applications
Scan from desktop applications like MS Word and Paint.
Ink Level information from HP Printer Control and Scan from HP Scan and Capture Windows 8 store application.
You do not have to download any software or insert the printer CD.
At a high level, three steps are needed:
Connect the new Windows 8 tablet or PC to a home network with a connected HP Printer
Download HP Printer Control from the Windows 8 store.
Download HP Scan and Capture from the Windows 8 store.
Connect the new Windows 8 tablet or PC to a home network with a connected HP Printer
1.1. After a tablet or PC with Windows 8 is connected to a home network, HP basic print and scan drivers are connected automatically.
1.1.1.   To print from an internet browser, move to the far right of the screen to open the “charms” menu, and open devices
1.1.2.   Networked printers will be displayed as an option to print to.
1.2. From the desktop, open an application and choose file > print.
2 Download HP Printer Control and HP Scan and Capture from the Windows 8 store.
3.1. View Ink Levels and other printer information from the HP Printer Control
3.3. Scan from HP Scan and Capture
To have fuller features of your printer, install the full featured hp.com drivers.
This is need to get:
                        boarderless photo printing
                        scan to pdf
                        toolbox functions like printer maintenance
From HP Printer Control, select “Get Full Featured Software”.
Please Note: The Full solution Software does not install on Windows RT as it was not designed for the Platform
List of the products that support this method of Network Printing
Product Name
HP Officejet Pro X551dw Printer
HP Officejet Pro X451dn Printer
HP Officejet Pro X451dw Printer
HP Officejet 7100 Wide Format
HP Officejet Pro 3100 Black and White Printer
HP Officejet 7600A Wide Format e-All-in-One
HP Officejet Pro 200
HP Officejet Pro 250 MFP
HP Officejet Pro X576dw MFP
HP Officejet Pro X476dn MFP
HP Officejet Pro X476dw MFP
HP Officejet Pro 3610 Black and White e-All-in-One
HP Officejet Pro 3620 Black and White e-All-in-One
HP Officejet 150 Mobile L511
HP Photosmart 7520 series
HP Deskjet 2520 series
HP Deskjet 3510 series
HP Photosmart 6520 series
HP Deskjet 6520 series
HP ENVY 120 series
HP Deskjet 2020 series
HP Deskjet 2510 series
HP Photosmart 5520 series
HP Deskjet 5520 series
HP Deskjet 3520 series
HP Officejet 4610
HP Deskjet Ink Advantage 4615 All-in-One
HP Officejet 4620 plus e-All-in-One
HP Deskjet Ink Advantage 4625 e-All-in-One
HP Officejet 100 Mobile L411
HP Officejet 6600 All in One
HP Photosmart 5510d series
HP ENVY 110 e-All-in-One Printer D411
HP Photosmart 7510 series C311
HP Officejet Pro 8600 e-All-in-One
HP Officejet 6700 Premium e-All-in-One
HP Officejet 6100 ePrinter
HP Officejet Pro 8100
HP Photosmart 5510 series
HP Photosmart 6510 series
HP Deskjet 3070 B611 series
HP Deskjet 3050A J611 series
HP Deskjet 3000 J310 series
HP Deskjet Ink Advantage 2060 K110
HP Envy 100 D410 series
HP Deskjet 3050
HP Officejet 6500 E710n-z
HP Officejet 7500 E910
HP Officejet Pro 8500A e-All-in-One Printer - A910a to f
HP Officejet 6500 E710a-f
HP Deskjet Ink Advantage 210
HP Deskjet 1000 J110 series
HP Deskjet 2000 J210 series
HP Photosmart Plus All-in-One B210 series
HP Deskjet 2050
HP Deskjet 1050
HP Photosmart B110 series
HP Photosmart B010 series
HP Photosmart Ink Adv K510
HP Photosmart Prem C310 series
HP Photosmart Prem C310 series
HP Photosmart Wireless All-in-One D110 series
HP Photosmart C410 Series
HP Photosmart Prem C410 Japan
HP Photosmart eStation C510 series
HP Photosmart eStation C510 Japan
HP Officejet 4400 K410
HP Officejet 4500 All-in-One G510g to m
HP Officejet 4500 Desktop Edition All-in-One G510a to f
HP Officejet Advantage 4500 All-in-One K710g
HP Officejet 4575 All-in-One K710a
HP Officejet 4500 Wireless All-in-One G510n to z
HP Officejet 7000 Wide Format Printer
HP Deskjet F2400 series
HP Photosmart Plus B209a-m
HP Deskjet D5500 series
HP Deskjet F4400 series
HP DJ F4500 series
HP Deskjet Ink Advantage K209a-z and K209g
HP Photosmart C4600 series
HP Photosmart C4700 series
HP Photosmart Premium Web C309n-s
HP Photosmart B109a-m series
HP Photosmart Wireless B109n-z
HP Photosmart Premium C309a-f
HP Photosmart Premium C309g-m
JonW
I work for HP

Hello jnapier99
The Officejet 6500 E709n does have a Windows 8 driver, however, it does not have a Windows 8 RT driver which is what the MS Surface tablet uses. This would explain the message you are receiving.
Source: Supported Printers for Windows 8
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

HpEenvy 4500 Printer Woes and Windows 8.1

Similar Messages

Maybe you are looking for