HPEnvy7640 won't scan to MAC 10.6.8.

HPEnvy7640 won't scan. Did when it was first set up. MAC is 10.6.8. Printer tells me it can't find computer. Printer works fine on printing and copying.

Hello , Welcome to the HP Support Forums!
I understand that you're not able to Scan to Computer from the front panel of your HP ENVY 7640 e-All-in-One Printer to your Mac OS X 10.6.8 computer. It is strange that you are able to print from your Mac OS X 10.6.8 computer to your printer as this HP Envy series is not compatible with Mac OS X 10.6.8. Your printer is only compatible for printing and scanning with Mac OS X 10.7 and newer. Therefore, the only supported resolution to this issue would be to utilise a supported Operating System with your printer. The supported Operating Systems are labelled on the HP Support and Drivers page here. The supported Operating Systems are also listed under the specifications for your HP Envy on HPShopping.com found here. Please let me know if the information I've provided is helpful. I look forward to hearing from you!

Similar Messages

Photosmart 5520 won't scan to Mac

Today I bought a Photosmart 5520 e-All-In-One to replace my previous B110. I cannot get it to scan to my iMac, after hours of trying. My iMac is running Mac OS X Version 10.6.8 and is fully up-to-date as of today. When I try to scan, the printer provides the following message - "No Computer Found. Make sure the printer software is installed on your computer, and that "Scan to Computer" is enabled via the printer software.". I have installed, uninstalled, "scrubbed" and reinstalled 6 times, from the CD only, and from the HP website both via the link on the CD and independenlty. I have shut down the printer, pulled out the cable and put it back again numerous times. I have shut down and restarted the iMac just as many times. I've tried using the USB cable provided, and wirelessly. The printer will let me print from the iMac wirelessly. The printer will communicate wirelessly with our old Windows laptop, both for printing and scanning. The HP Utility on the iMac is having trouble with the "Enable Scan to Computer". Sometimes it reads "Communication Error. Unable to communicate with device. Check Cables and connection settings. If the problem persists, try restarting your computer and the HP device.". Which I have, and as I say, it will print wirelessly. Sometimes the "Scan Settings and "Scan to Computer" icon are absent altogether. Sometimes, I click on the icon for Scan to Computer and HP Utilites "unexpectedly" shuts down altogether. I've scoured the HP site, discussion groups, Google, etc, for nearly 8 hours. When I try to go through "Image capture" in Applications, it tells me that there is "No camera or scanner connected". When I try to go through HP Scan in Device Utilites in Applications, the message reads "Scanner communication cannot be established. HP Photosmart series is currently unavailable. Ensure your device is powered on, check the connection, and ensure your network is functioning properly. If theses conditions are correct, restart the device and try scanning again." All of these have been checked, but nothing seems to work. Why won't it scan to the iMac? Can it be fixed or should I just give up and return it?

Hello there! Welcome to the forums @RobertLW
I saw your post about the scanning troubles you're having with your Mac running 10.6 and the Photosmart 5520.
The guide I would recommend for you would be the one linked below. Please try out the steps!
A 'Computer Not Found' or 'Connection Error' Message Displays for HP Photosmart 5520 e-All-in-One an...
Let me know the outcome please!
Have a great weekend
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet 4620 won't scan to Mac with OSX 10.10

After upgrading to OSX Yosemite, I've had a series of problems with my MacBook being able to find my printer. I've deleted the printer, reinstalled, cycled the router, updated, emptied the cache - you name it. Now, my MacBook sees the printer for printing but won't communicate for scanning. Help?

Hi there @BillSpohn , welcome to the HP Community,
I read your message about your scanning troubles and have a few steps in mind for you that should work. Please try these steps in order that I have posted them in. Make sure the printer will produce copies successfully before any software troubleshooting, which will test the printers hardware to ensure the printer is in good functioning order first.
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Download and install the Full Driver here: HP Officejet 4620 series Full Feature Software and Drivers
In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
Try scanning now and it should be functioning for you again.
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

My HP Envy 120 won't scan to Mac

I successfully connected the HP Envy 120 all in one printer to my MacBook air and have been scanning for a few weeks now. However, although the overview scan still works, when I click on Scan, I just get the message "done scanning selected areas" - nothing gets saved. Where have I gone wrong? Checked all software is up to date. So frustrated because it took me ages to work out how to get everything set up in the first place!!!
Please can anyone help?

Thanks - but this is getting a bit beyond me - I just wanted a plug and play! It's still under warranty so I will take it back to John Lewis and ask them for something more compatible with a Mac.
Thanks anyway!

HP Photosmart Premium won't scan to Mac

Since downloading Yosemite on my Mac I can't scan photos from the touch screen on my HP Photosmart Premium C310. I also am unable to scan from Preview or from Image Capture. If I try to scan by touching the scan icon on the printer, I get the following error message: "Scan problem: Try starting scan from computer. Refer to documentation for details."
I don't need any new updates for the printer or Mac (I checked). I have a solid network connection as well. I noticed that my Mac is no longer under Networked Computers on the printer but am not sure if that is related to the scanning problem?
I have also reinstalled HP Software.
I am able to scan from System Preferences-->Printers & Scanners-->Scan-->Open Scan-->

Hi,
The solution provided for 10.10 is available via Apple Software Update, using any incompatible HP software which was not designed for your operating system may prevent the correct update from being installed and.
Scanning from the front panel is not supported with the provided solution but only from teh software on yoru Mac:
http://support.hp.com/us-en/product/HP-Photosmart-Premium-e-All-in-One-Printer---C310a/4023238/model...
I suggest removing any incomatible HP software by going toapplications > Hewlett-Packard and following the HP Uninstaller.
Once the unisntall completes go to System Preferences > Printers and Scanners and click the plus sign.
Select your printer and select teh printer model instead the default AirPrint option within the Use drop Down menu, then you should be able to scan via Image Capture, Preview or from Printers & Scanners.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Photosmart d110 won't scan with Mac OS X 10.9

"HP Scan" utility used to work correctly with my iMac and hp Photosmart d110 printer/scanner. Since updating to Mac OS X 10.9.5, the scanning no longer works. I've downloaded most recent scanner drivers, and installed multiple times. Connection is hardwired USB.
Multiple symptoms: "can't connect" errors, or scans very slowly and generates a black blank page. Printing works fine.
(Windows laptop scans correctly, with wireless connection to the d110.)

Hi,
The HP scan app is no longer available for Mavericks, scannign can be done from Image Capture or Preview:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967506&tmp_task=useCategory&cc=us&dlc=en&lc=e...
If that fails as well, try updating the software by following these steps:
Click the Apple icon, then select Software Update.
Click the top Store menu and click on Reload Page.
Be sure to install any HP or Apple update, then try scannig again.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Hp laserjet 100 color mfp m175nw won't scan in mac os 10.6.8

Can anyone help?
This is supposed to be a multifunction printer / scanner / copier. When I open up the printer via System Preferences, I don't see an option to scan.

H beermans
I understand you are no longer able to scan since updating to Win 8.1.
Uninstall and reinstall the Win 8 driver again. This should resolve your issue.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=us&dlc=en&sw_lang=&product=5076...
Hi nosweat
I checked online for the drivers for the Scanjet G4050 on Maverick. None available at this time.
When you connect the device to the computer it should do automatic updates. If not run the apple updates.
Here is a document you can try to see if you can scan using the apple preinstalled drivers.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03967506#N229
Here is a url to sign up for HP driver updates.
https://h41183.www4.hp.com/signup_alerts.php?country=us&language=en&jumpid=hpalerts_main
Hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Photosmart 7525 won't scan to mac...HELP!

I recently bought an iMac (OSX 10.9.4) and an HP Photosmart 7525 e-all-in-one printer. The print and fax work fine, but I cannot scan to my computer.
I've installed the HP software from the HP download site, but I still get a message on the printer that says "No computer is connected" How do I fix this??
This question was solved.
View Solution.

Hi @mfspectrum,
I see by your post that you are unable to scan. I can help you with this.
Enable the scan to computer settings. A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning. Go to Solution two: Check the Scan to Computer setting, Step one: Check the Scan to Computer setting.
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint then that is the Apple drivers, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Try and scan again.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Photosmart C4400 series-Won't scan to Mac, but will Scan to Print

I just bought the Snow leopard and this is my first time scanning to my computer...it keeps saying the scanner is not initialized or it will say "sorry, scanner could not be initialized. an error has occurred communication with the scanner." I downloaded the HP Printer Drivers reading that it would help but then said "this volume does not meet the requirements for this update" I am using this for my online classes and I need this scanner ASAP. Please help!

Hiya
OK, I tried using image capture but I couldn't scan text with it so what I did is go to the HP site and downloaded the new driver. The site is a bit pants but if you select any C4400 series printer, i think (dont quote me) that its the same driver anyway. There is 1 driver for tiger lepoards etc and a new one for 10.6.
Anyway I uninstalled my old software and installed the latest software, selected printer etc. Worked a treat. While I didn't want the hassle of this, I scanned the pdf in and tried highlighting the text. Preview works bloody brilliantly. This is going to make life very much easier, Preview picks text up just as it says on the tin. For a dsylexic like me, this is priceless!!!

HT1893 After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer. The printer is working. What do I have to do to be able to scan again?

After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer. The printer is working. What do I have to do to be able to scan again?

Often, you have to download updated vendor software drivers when you switch operating systems. HP doesn't list a C5500 on their web site, however, here's the link to the OS X 10.6 C5540 software. If you have one of the other C55xx models, look for the updated driver/scan software on their software/driver download section of HP.Com.

HP OfficeJet 6600 won't scan to my Mac Mini

HP OfficeJet 6600 won't scan to my Mac Mini

Scan from your Mac using Image Capture in your Applications folder. What version of OS X?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Won't scan after updating to Mavericks on Mac

After updating my Mac to Mavericks, now my printer won't scan. It WILL print, however. But when I try to scan, I get this error message:
The scan cannot be performed because another program has control of the HP imaging device. Try the following steps: Restart the program. Close all programs that may be using the device. Reboot the computer.
I have done all the above. I have also turned off the printer and unplugged it for a few minutes. I have rebooted repeatedly. Thank you for any help you can offer!
This question was solved.
View Solution.

Hello martelloeugene,
Welcome to the HP Forums.
I see that you are having some scanning issues since you upgraded the operating system on the Mac.
Seeing the HP does have a full feature software and driver bundle for this particular operating system, I suggest that we start from scratch.
If you have the usb cable connected to the printer and the Mac, please remove it from both ends and leave it disconnected until further notice.
The first link I have for you gives instruction's on How to reset the printing system. Once we have the first step done, click on the next link for instructions on how to Repair disk permissions.
The last link I have for you is the HP Printer Drivers v3.0 for OS X. You will be given instructions on when to connect the usb cable.
If you are still having issues with scanning, I suggest then checking for apple updates as well as using the apple software for scanning.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

Hey clutterfromduluth,
Thanks for the question. I understand that you are experiencing issues with your printer/scanner after updating to OS X Yosemite. To troubleshoot this issue check out the following:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Follow these steps until the issue is addressed:
1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
5. Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
1. Reset the printing system, then add the printer again.
2. If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
3. Contact the printer vendor or visit their website for further assistance.
Thanks,
Matt M.

Image Capture won't scan: Canon MP 610

Hello,
I experience a strange bug in Image Capture which I use together with my Canon MP610. When I put a document on the scanner Image Capture will show a preview and then scan the document. This works fine.
Sometimes I need to make some manual corrections by using the button "show details" and then resize the scan area after the program has analyzed the picture. After I made the corrections I hit the "Scan" button but Image Capture will return with the message "Scanner has reported an error" and "An error occurred during scanning".
I first thought it might be a driver related problem as I recently updated the drivers from the Canon site. Before I installed the Canon drivers and used the OSX drivers all worked fine.
So I removed all drivers from Canon and hoped the Mac would use the old drivers again. That didn't work either as the system couldn't seem to find any usable driver anymore. I reinstalled the Canon drivers and all works well again except for the Image Capture program.
As long as I don't use the "Show Details" button the scanner works just fine. But as soon as I make some manual corrections the scanner error message pops up and the scanner won't scan the adjusted preview.
So I know for sure the Mac sees the scanner and can control it as the scanner does deliver the images to the folder I specify, but I can't do any manual corrections.
I already deleted the file "com.apple.ImageCaptureApp.plist" but that didn't solve the problem. It appears to be a bug in the program itself or a conflict between the app and the drivers from Canon. How can I revert back to the drivers that my Mac used before I installed the Canon drivers?
Thanks!

Thanks PAHU that were a lot of drivers for sure in your link and I installed those. Unfortunately, nor the driver package nor the ICA driver did solve my problem. I'm beginning to think it might just be a bug within Image Capture, although Image Capture is stating the scanner is reporting an error. Strange thing is that Image Capture will work fine as long as I hide the details pane.
It seems to be an isolated problem too as I can't find any other subject on this on the net. I see more people having trouble to scan images with Image Capture but that's mostly related to not selecting the right part of the preview. I will see if I can reinstall Image Capture from the OSX dvd.

Officejet pro 8600 won't scan through tray

Good morning,
My printer won't scan anything through the the tray on top. I currently have an "HP Officejet Pro 8600" that I use for my mac. When I first set it up over 6 months ago I had no problem scanning anything through the tray on top but now after upgrading to Yosemite I have had nothing but problems. When I first installed Yosemite I wasn't able to print or scan but after fixing it with some updates I'm still not able to scan any documents through the tray only through the glass scanner I can scan things.
Any Ideas?
Also when I choose HP scan it wont let change the presets from pictures to documents until after I have scanned something through.
This question was solved.
View Solution.

I followed the steps with The Automatic Document Feeder (ADF) Does Not Pick Up Paper - cleaning the rollers and it fixed it. Thank you!

HPEnvy7640 won't scan to MAC 10.6.8.

Similar Messages

Maybe you are looking for