HPOfficejet 8600Pro e-all-in-one now wont talk to iMac since Driver & Maverick upgrades

I have just bought a brand new HP printer and had set up on my iMac to print. After a LOT of messing around FINALLY got this to work, BUT one day later upgrades arrived to update my iOS X to 10.9.3 with a simultaneous upgrade to the driver software for the printer. I duly installed both - but now regardless of what I do the printer will not work. The computer can see it as it is showing ink levels etc and says it has printed, and I can print test pages, but it hasn't allowed me to print from Word, Excel, the Web or PDF!!!  I tried uninstalling the printer drivers and re-installing the ones from the HP web which I assume would be the old ones - but still no luck. I need this for work and am near to tears - any help would be much appreciated. I have also tried deleting and re-installing Office for Mac....NB It prints beautifully and effortlessly from my husband's PC.
This question was solved.
View Solution.

Welcome to the forums LAG54,
I saw your post about no longer being able to use the printer fully after some updates. I will do my best to help you with this!
Let's try these steps first:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart your computer
Re-add the printer: Full Feature Software and Driver- OS X 10.9 Mavericks
I hope that does the trick! Let me know the results!
Have a great Tuesday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Similar Messages

  • HP all-in-one c301 will not save scanned doc in Mavericks upgrade

    I have recently installed the free OS X Mavericks upgrade to my Macbook Pro.  My HP all-in-one c301 will scan, but the scans do not save.  The saved pdf looks like a bunch of gray lines when I reopen the saved file.  Has anyone already found a work around?  Unless I missed a webpage, HP does not have drivers or apps for Mavericks at this time.
    It seems that nearly everything related to any imaging has stopped working with the new OS.  (This situation is not good for someone who uses their system for photography related work only.) 

    Since maybe 1 in 10,000 are having such experiences, we have to guess that there is something wrong/corrupted in your Mac's Mavericks install. This happens (just slightly) more often, now that everything is downloaded from the internet.
    Try some generic repair steps:
    1) Restart in Recovery mode and use Disk Utility to repair the hard drive and permissions.
    OS X: About OS X Recovery
    (Just read the first paragraph about how to get into Recovery)
    2) Download and install the 10.9.4 COMBO update (this isn't from Software Update - it replaces all the files from all the updates)
    http://support.apple.com/kb/DL1755
    3) Reset the Printing System, and re-add the printers (& scanners)
    OS X Mavericks: Reset the printing system
    You should experiment and see if things improve after each step.

  • TS1367 My mac went all fuzzy and now wont start up. When I hit the on button it simply makes a beeping noise and nothing else happens!

    My mac went all fuzzy and now wont start up. When I hit the on button it simply makes a beeping noise and nothing else happens!

    Here's the Apple support article on beeps https://support.apple.com/kb/HT1547

  • Started to run recovery disc assistant on a backup hard drve-stopped when it said it would erase all data-but now can't inialize the external drive nor repair it with disc utility?

    started to run recovery disc assistant on a backup hard drve-stopped when it said it would erase all data-but now can't inialize the external drive nor repair it with disc utility. what to do?

    Activity Monitor – Monitor Performance Problems  
    Performance Guide
    Why is my computer slow
    Why your Mac runs slower than it should
    Slow Mac After Mavericks
    Things you can do to resolve slowdowns  see post by Kappy
    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read.
    Etrecheck – System Information

  • HP PHOTOSMART ALL-IN-ONE 5510 WONT PRINT AFTER GOING TO SLEEP MODE

    My printer model:
    HP PHOTOSMART ALL-IN-ONE 5510 B111A
    Problem:
    Printer goes to sleep mode. After 25-30 minutes the wireless connection between the PC and the printer breaks. Blue Wireless light is on even at the sleep mode and I can see that the printer is connected to my router and there is internet connection. HP Print and Scan Doctor sees the printer but I cannot awake the printer unless I restart it. 
    What I have tried so far:
    I have tried all the solutions hp.com offered including; reinstalling driver, updating printer software, setting static IP to printer, setting static DNS servers, using HP Print and Scan Doctor.
    I have seen people asked about this question before and there was no solution. I really need HP help!
    This question was solved.
    View Solution.

    Let’s try this.  Verify in the printer that 'Auto Off' is disabled.  Set a static IP in the printer outside the DHCP range of the router.  Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest.  Set router to 20Mhz only, or 145Mbps depending on router.  Always use WPA2-AES encryption.  Power off both.  Power on router wait 3 mins.  Power on printer and verify it reconnects to router.  Now try.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • DESKJET 3050 All-in-one J610 wont do anything

    I have a Deskjet 3050 All-In-One J610 Series that won't do anything. I can't get it to print, scan, copy. I have unplugged the power while it was turned on trying to reset the machine but it did nothing for my problem. I know it is not an ink issue because the printer will print out the onboard game pages but that is all it will do. Anybody have any suggestions? Thank you

    Hi there dlehr,
    Could you provide the community with a little more information to help narrow troubleshooting? What operating system are we using?
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Hp officejet 6110 all in one printer wont work!!!! i need help!!!!!!!!

    i turn on my printer and it says that i need to remove and check my cartridges. i did that a million times and it still says that same message. i dont know what else to do. any suggestions??? also, i dont know where to get a connection for my labtop to connect to my printer. where can i get it???

    Hi,
    There is not a scan driver for the 6100 for 10.6/10.7. The product was released in 2004, and reached end of life in 2008 (a year before 10.6 was released). Chances are that a driver will not be written for this product.
    I don't have a 6110 here that I can test with, so all I can offer are steps that I would try given the opportunity.
    One thing I noticed from your response on trying the 6210 driver was that the product (in the queue) was still showing as the 6110. I am curious as to how you went about installing using the 6210 driver. I can only think of two scenarios off the top of my head:
    1) You had the 6110 installed, went to options and supplies, to the driver tab, and specified the new driver.
    2) You had no products installed, and when you went to add, you specified the 6210 driver in the Print Using box prior to clicking add.
    The option that is more likely to provide the scan option is option 2, so if you haven't tried it, I would encourage you to do so. If that doesn't work, try other Officejet All in one drivers, or consider upgrading if none of the above will get it to work.
    I understand that the lack of a full feature driver is frustrating, but most (if not all) companies have dates in place to cut off development/support for their products. A similar scenario is the Netgear FA311 Network Interface Card. I remember using one of these cards back in 2000/2001, but if I wanted a windows vista 64-bit driver i'd be out of luck. I'd likely end up using a realtek driver (per a forum post suggestion) and see if it would work, and hope for the best.
    Best of luck, I hope option 2 (if not already attempted) gets it working for you.

  • ImageMate All-in-One with Windows 8.1 - cannot assign drive letter

    Hello, I have SanDisk ImageMate All-in-One which worked perfectly well with Windows 7. I recently installed Windows 8.1. The external reader is OK with SD cards, but could not recognize my CF card. The card is SanDisk Extreme 32GB (120 MB/s) After reading in multiple forums, I found this page: http://kb.sandisk.com/app/answers/detail/a_id/12483/kw/imagemate+firmware After successfully applying this updated firmware, not I see the card, but only in the Windows Disk Manager. I cannot access it in the Windows Explorer because the drive has no letter. But when I right-click on the drive and try to assign a letter, I get: "The system cannot find the file specified." Please help!

    I am just the opposite.I can not read SD cards.Windows keeps popping up forme to format this drive.Tech support told me thisNote: If you are using Windows 7 or above, please make sure your card is in the reader while it is connected to the computer.The system now recognizes the image mate but still I can not read SD cards.All others are fine!Just wondering what you would do if youdid not have all of the cards supported?Luckily I did. 

  • One day my deskjet all in one 3512 wont give me an option to scan

    clicking the icon, you get the option to scan, and you can scan several documents to one file,
    but now as i click on the icon, it gives only printer options, if i right click on it, i get an option to scan
    but only a single photo, and it wont save as a document, only a jpeg

    Hello @garydavis61 , and welcome to the HP Forums, I hope you enjoy your experience!
    I understand you're having issues scanning from the software. I would love to help!
    I would recommend performing a power reset on the printer.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I'd then suggest downloading and running the scan portion of the HP Print and Scan Doctor.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Time Machine deleted all my folders now wont restore

    Big trouble here and I am lost as to how to fix it.
    I have a Mac Pro, and two users on it
    All the Users folders (home folders) are stored on a separate HDD, moved from there usual location on the system drive and the home folder locations changed in Accounts/Users/advanced options.
    This morning I wanted to restore everything as it was a few hours ago.
    So I opened Finder and navigated to the relevant 'Users' Hard drive.
    Then opened Time machine from the dock.
    Went back to the correct restore point and clicked Restore.
    This was the root of the drive.The Root contains one folder called users
    This has two folder for the two users.
    Inside each one are the user folders you would expect to see:
    Desktop
    Documents
    Downloads
    Library
    etc
    TM said Preparing to restore.Asked for admin password and began restoring.
    it then gave a message saying I do not have sufficient prvilidges for the current operation and quit.
    It quit after deleting all the files in both users home folders but before it restored anything.
    So now I am left with two empty home folders, each containing just one sub folde 'Library', and that looks about half empty.
    So basically it has trashed my user data..everything gone and it wont restore.
    How do I restore the data back from the Time machine drive? I have turned off time machine backups for now so no more backups are made, and am afraid to log off or turn machine off in case some data vital for log in has also been deleted
    Thanks
    Neil

    Definetly Admin user....two users on here, both admin.
    The Time machine Drive is an internal 1TB drive.
    Definitely selected the correct backup folder...It showed something like
    Preparing to copy 13,000 files 133Gb, 3 hours to go, then the progress bar started up, then it said that some files that were beign replaced needed admin privileges, and asked for user-name and password.
    I entered admin user-name and pwd, and it continued for about 10 minutes, then failed saying I did not have the correct privileges.
    I do have a third un-used Admin account that has it home folder on the system drive. I am going to try logging in as that, reformat the user data hard drive and try a restore from there, see if that does it.

  • Itunes erased all music and now wont sync

    I was syncing a song to my iPhone like I always did, and then when I checked my iPhone, the song was all distorted with no vocals. When I played it on iTunes, the song was fine. So then I tried to sync it again, and the song wouldn't show up on the device. So then I tried syncing again and iTunes erased ALL my music. Everything's gone yet it says it's there. I checked on the memory space and it shows the same amount of GB left it had when I had all the songs in. But they won't show up on the Music app. Now every time I try to sync, it starts transferring purchases which took 30 minutes for 40 apps and now only says that it's transferring 18 apps.
    Wth is happening with iTunes and my device? How can I fix this? It's really annoying

    Mine did the same thing!!! I lost all of my music and my playlists and nothing shows up on my phone. It's getting really annoying and I wish someone would explain what the heck is going on.

  • Why won't an hp F4480 all-in-one printer install on an imac running mavericks?

    I researched this printer before I tried to install it. According to both the Apple and HP websites, the driver for it is already included in Mavericks, and no driver downloads were necessary. I followed the instructions I found on the HP site to install the printer with a USB connection, and the imac picked up the printer as an HP 4400 series, but in spite of that the printer was not listed in the Add menu where it was supposed to be. I tried using the generic printer driver, and it did not work when I tried to send a print job. There was no error message, but the document sinply never made it to the print queue. I had to reset the printing settings to remove the printer since it wasn't working. Has anyone else had this problem? Is there a solution?

    This is my first Mac, and I just set it up, so I am new to all of this. If there is something I am not understanding, I apologize.
    If I go to the app store and check for updates, it shows that no updates are available. There is a list of updates that were installed yesterday, the day I turned it on, but some of them have an x next them. Safari, itunes, ibooks and digital raw have the x, while garageband, pages, numbers and keynote have icons next to them in the list of updates. Does that mean the ones with the x did not really update? Would that somehow affect whether or not the HP driver I need would show up when I install the printer? As far as I can tell the OS is updated. I checked the version in system information and it is 10.9.2.

  • Officejet 6500 All in one Cannot print to Fax on Mx OSX Mavericks

    Im on a new Mac running OSX Maverics.  I'm new to mac.  On my old windows computer, I could print to fax with this same printer.  I would choose the OcciceJet 6500 Fax as my printer and fax any document from my screen.  Now on the Mac I cannot do this.  I dont see that as an option anywhere.  
    In my printer choices (when I click File>Print) I only see OfficeJet6500 E709a.  On my windows computer i will see "OfficeJet6500 E709a" and "OfficeJet6500 E709a Fax" .  
    Can I print from my screen on a mac like I do on windows?  What am i doing wrong?  
    Ive seen other people write things about sending a fax being a choice in the PDF dropdown but i dont see it there either.
    Ive run all software updates I can find.  I have the latest version of Mavericks. 
    Any help would be greatly appreciated.  
    Thanks!
    Daniel

    Hi
    Can you try this.
    Download this HP SW driver from HP.com
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4142&lc=en&cc=us&dlc=en&sw_lang=&product=4083...
    This is a mountain lion installer, currently there's no support for Mavericks. Just downlaod this.
    After you ahve downloaded, install the sw.
    When you reach the page below, try to check everything.
    Whne you reach this page,select the "Bonjour Multifunction" and in Use: select the the HP Officejet ******. Dont select AirPrint. You should see the HP Fax during this page. If dontsee the Fax, just wait for a while maybe 2mins. Update me if you dont. And continue the installation.
    After the installation, click "System Preferences" in the dock. Select Printers & Scanners, on this page you should see the Printers and Faxes of your printer.
    Please try it out and update me the outcome.

  • Ios7 - itunes mac and phone now wont talk to each other

    I (foolishly) updated to ios7 on my iphone 4s.
    Now itunes wont work, says it needed version 11 of itunes. so i download it.
    itunes 11 wont load onto the mac as it says i need version 10.6.8 or later on the mac.
    The mac software says its up to date (10.5.8) and there are no updates available....
    Catch 22 and nothing is talking.

    Hi Marshall:
    A Windows PC cannot read a Mac-format iPod. However, if you format the iPod on the PC, the Mac will be able to recognise it perfectly well. It is possible to manually load music from both the PC and the Mac to the PC-format iPod.
    David

  • All-in-one Photoprint C4680 - Scanned output unexpected with OS Mavericks 10.9

    Trying to resolve the issue I re-added my printer which did solve an issue with darkened output but did not fix the scanner output (which was lines).  I then installed the update - now a scan prints out only with grey coloring and no images.
     Also I now have to go into Adjustments on the scanning page to change the viewed output from Black & White to Colored.  Is there a way to change this default?

    Hi Pattibelle,
    Thank you for your response! There is no HP software currently available for this printer, and Mac OS X 10.9. Please use one of these alternative methods for scanning found in this post, Re: iMac OS X 10.9.3 Scan to iMac Driver for HP OfficeJet Pro 8500A A910a does not seem to exist, by my colleague @Sunshyn2005.
    Also you can see this link for installation instructions. OS X v10.9 Mavericks: Installing and Using the Printer on a Mac, it also has information on scanning. 
    Hope this resolves your issue, and have a nice day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Maybe you are looking for

  • General Approach to Web Application...

    Flex is nice. I like it. Build a whole website in Flex and pull information from XML or ColdFusion. Make calls without leaving the page. Nice. But... From a user point of view, it is nice to be able to send an URL to a friend for them to click on to

  • How do I change the apple id on the copy of Lion that shipped with my Macbook Pro?

    I've inherited a Macbook Pro that shipped with Lion installed. The app store is showing three updates for iPhoto, GarageBand, and iMovie. When I try to update them it request the password for the Apple ID for the person who set up the Macbook. These

  • It' s possible to change size previews in Iphoto ???

    i have mac book pro 2 GH, 8 GB, 128 SSD ... i use my HHD for every day work ... for the first time (i have a library of 25.000 photos), after my last travel i saved my photos in a external HHD trying to use Iphoto but is not possible for this reason:

  • 'Edit in Place' for XLSM-files (Excel Macro-Enabled)

    Hi, is it possible to activate 'Edit in Place' for xlsm-files (Excel Macro-Enabled Workbook file)? For xls(x)-files there is the link 'Edit This File', but not for files of type 'xlsm' allthough they could be dealt the same way with Excel. I know I c

  • Problem with  Report 10.1.2.0.2 - DESFORMAT=spreadsheet

    We use Report 10.1.2.0.2 - DESFORMAT=spreadsheet RDF Report try to appear for 1 second and then disappear. In the report there isn't image or particular object. There is only one grid from db table. Thanks in advance Umberto PS: for more detail refer